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Beoordelingen van Best Western Plus Ottawa/Kanata Hotel & Conference Centre

2.5 out of 5
Best Western Plus Ottawa/Kanata Hotel & Conference Centre
1876 Robertson Rd., Ottawa, ON

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 277 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 404 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 182 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 83 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 54 van 1000 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Nick

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place, nice pool. Lots of parking and quiet can’t hear anyone when inside your room
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Krzysztof, Ballston Spa

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice stay. Great restaurant on the premises, helpful and polite staff.
2 nachten verbleven in december 2023
Reactie van SI op 26 dec 2023
Dear Guest,We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.Kind regards

8/10 – Goed

Diane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All was good with the experience
2 nachten verbleven in november 2023
Reactie van SI op 13 dec 2023
Dear Guest,We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.Kind regards

2/10 – Ontzettend slecht

Steve

1 nacht verbleven in november 2023
Reactie van SI op 13 dec 2023
Dear Guest,We are deeply troubled by your being unable to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre, and we want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would, please reach out our management team directly as we would like to hear your concerns in detail. We hope that you will visit us again so that next time we can show you a better experience.Kind regards

6/10 – Redelijk

Pushpa

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van SI op 17 nov 2023
Dear Guest, We are deeply troubled by your being unable to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre, and we want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would like to express your concerns in detail, we invite you to please reach out our management team directly as we take all concerns very seriously. We hope that you will visit us again so that next time we can show you a better experience. Team Best Western

6/10 – Redelijk

Domenico

Heater very noisy
1 nacht verbleven in oktober 2023
Reactie van SI op 17 nov 2023
Dear Guest, We are deeply troubled by your being unable to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre, and we want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would like to express your concerns in detail, we invite you to please reach out our management team directly as we take all concerns very seriously. We hope that you will visit us again so that next time we can show you a better experience. Team Best Western

2/10 – Ontzettend slecht

Stephane, Limoges

Negatief: Personeel en service
Booked the jetted tub room on Expedia. Checked in, was given a room, get to it, and no jetted tub. Simple mistake? Nope! The hotel just decided to give the room I booked to someone else! And the front desk seemed like this was normal. I had to get Expedia to call the hotel and cancel the reservation, since the room I had booked "already had people in it" (per the front desk clerk). DO NOT book this hotel if you have any room preferences, since they clearly don't care.
1 nacht verbleven in oktober 2023
Reactie van Team Best Western op 1 nov 2023
Apologies for the inconvenience. We are sorry to ruin your experience with us.

4/10 – Matig

George

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Iryna op 24 okt 2023
Dear Guest,We are deeply troubled by your being unable to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre, and we want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would like to express your concerns in detail, we invite you to please reach out our management team directly as we take all concerns very seriously. We hope that you will visit us again so that next time we can show you a better experience.Team Best Western

8/10 – Goed

Jonathan

Positief: Personeel en service
2 nachten verbleven in september 2023
Reactie van Iryna op 27 sep 2023
Dear Guest,We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.Kind regards,Team Best Western

10/10 – Uitstekend

Krzysztof, Revere

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, friendly personel, excellent restaurant accessible from inside the hotel.
2 nachten verbleven in september 2023
Reactie van Team Best Western op 26 sep 2023
We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.

4/10 – Matig

Gwen

Reisde met familie
The first thing you come upon at the check in is cigarette butts snd garbage. The planters were full of dead flowers. Our room was dark and dingy. The furniture was in rough shape The bathroom door had dings in it. The wall paper was peeling up. And there was no fan. For 608.06 for two nights there’s no way this a r was up to that price. We use Best Western Plus a lot but we will not recommend or te visit this one.
2 nachten verbleven in september 2023
Reactie van Team Best Western op 24 sep 2023
Apologies for the inconvenience caused. We will pass your feedback to our management.

10/10 – Uitstekend

Tracy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic service. Pool was great. Lots of things walking distance
1 nacht verbleven in september 2023
Reactie van Team Best Western op 24 sep 2023
Thank you for staying with us. Hope to see you soon.

10/10 – Uitstekend

Prakash, Fremont

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall good
1 nacht verbleven in september 2023
Reactie van Team Best Western op 22 sep 2023
Thank you for staying with us. Hope to see you soon.

8/10 – Goed

Govindaraja

Reisde met familie
Positief: Netheid, personeel en service
It was convenient to the venue I was attending.. I can take a look at my car from my room for safety. Nearer to Bells corner for dinning.
2 nachten verbleven in september 2023
Reactie van Team Best Western op 19 sep 2023
Thank you for staying with us and we hope to see you soon.

4/10 – Matig

Sarah

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Service was good however it was rundown.
2 nachten verbleven in september 2023
Reactie van Team Best Western op 18 sep 2023
Thank you for staying with us and apologies for the inconvenience.

10/10 – Uitstekend

Philip

1 nacht verbleven in september 2023
Reactie van Team Best Western op 10 okt 2023
Thank you for staying with us - Hope to see you soon.

6/10 – Redelijk

Wayne

Negatief: Personeel en service
1 nacht verbleven in september 2023
Reactie van Team Best Western op 14 sep 2023
Thank you for staying with us, Hope to see you soon.

10/10 – Uitstekend

Emil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in was quick and good!
1 nacht verbleven in augustus 2023
Reactie van Team Best Western op 29 aug 2023
Thank you for staying with us, Hope to see you soon.

2/10 – Ontzettend slecht

Francisco

1 nacht verbleven in augustus 2023
Reactie van Team Best Western op 14 sep 2023
Thank you for staying with us.

10/10 – Uitstekend

Lauren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk was amazing! I’d come back just because of her! Checked us in late night and there early again, hard worker!
1 nacht verbleven in augustus 2023
Reactie van Team Best Western op 24 aug 2023
We are glad you enjoyed your stay. We will relay your feedback to the team member.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our suite was nice with fairly updated bathroom and a sitting room. Staff were friendly. Pool was too cold to enjoy and only used it for a few minutes of our four day stay.
4 nachten verbleven in augustus 2023
Reactie van Team Best Western op 23 aug 2023
Apologies for the Pool temperature. Hope to see you soon.

8/10 – Goed

Lucas

1 nacht verbleven in augustus 2023
Reactie van Team Best Western Plus op 9 sep 2023
Thank you for staying with us. Hope to see you soon.

6/10 – Redelijk

Dave

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
When my wife and I arrived we were pleasantly surprised to find that we had been upgraded to a suite at no additional cost. However, when we went to the suite we found that the room reeked of chlorine as it overlooked the pool. We both immediately turned and fled the room. Fortunately, they were able to find us another room which was okay. One thing that we asked the cleaning lady prior to us checking out was "Do you put tea in the room?" "No." "What about decaf coffee?" "No."
1 nacht verbleven in augustus 2023
Reactie van Team Best Western op 17 aug 2023
While this is not the experience that we endeavor for our guests, we will ensure to provide a delightful service in future.

10/10 – Uitstekend

Sylvane

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Team Best Western op 13 aug 2023
Thank you for staying with us, hope to see you soon.

6/10 – Redelijk

Sharon

Reisde met een groep
Positief: Personeel en service, comfort kamer
Bathroom under equipped. No light over vanity (a must) Poor coffee set up on top of fridge too high Aging equipment and decor. Beds were newer and comfortable. No breakfast buffet. Front desk attendant very helpful about Uber rides
2 nachten verbleven in augustus 2023
Reactie van Team Best Western op 13 aug 2023
We are incredibly sorry because we did not match to your expectation and thank you for notifying us about these issues as we can address them immediately.

10/10 – Uitstekend

Patrick

1 nacht verbleven in augustus 2023
Reactie van Team Best Western op 1 sep 2023
Thank you for staying with us, Hope to see you soon.

8/10 – Goed

Giuseppina

1 nacht verbleven in augustus 2023
Reactie van Team Best Western op 9 aug 2023
Thank you for staying with us. Hope to see you soon.

6/10 – Redelijk

Lucsonne

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Team Best Western op 6 aug 2023
Thank you for staying with us. Hope to see you soon.

10/10 – Uitstekend

Gaston

1 nacht verbleven in juli 2023
Reactie van Team Best Western op 20 aug 2023
Thankyou for staying with us. Hope to see you soon.

10/10 – Uitstekend

Dale

1 nacht verbleven in juli 2023
Reactie van Team Best Western op 13 jul 2023
Thank you for staying with us, hope to see you soon.

8/10 – Goed

Lyne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2023
Reactie van Team Best Western op 13 jul 2023
Thank you for staying with us, hope to see you soon.

10/10 – Uitstekend

Hassan

1 nacht verbleven in juli 2023
Reactie van rr op 9 jul 2023
Dear Guest,We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.Kind regards,

10/10 – Uitstekend

John f

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in juli 2023
Reactie van Team Best Western op 3 jul 2023
Thank you for staying with us, hope to see you soon.

8/10 – Goed

Rebecca

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was clean, rooms were clean and spacious, staff was friendly. However, more supervision or overlooking should be required put in place in pool area to make sure guests are following safety rules (while we were there with our kids several others were there as well but not following basic safety rules) Also, we asked for extra pillows at around 3pm. At 9pm when all of us were about to fall asleep and my young son was already asleep we recieved a call about the extra pillows waking up certain guests in our room
1 nacht verbleven in juli 2023
Reactie van Team Best Western op 3 jul 2023
Thank you for staying with us, and we will look into this issue. Hope to see you soon.

10/10 – Uitstekend

sameh, Montreal

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff is very friendly. The helped several clients on getting what they need.
1 nacht verbleven in juni 2023
Reactie van RR op 2 jul 2023
Dear Guest,We’re happy to hear your stay at BWP Ottawa/Kanata Hotel & Conference Center was a good one. Know that we take your feedback very seriously, and we hope that you will visit us again so that next time we can show you an even better experience.Kind regards

4/10 – Matig

Mandy

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
This property was bad … I should have been paid to stay here. Pull out couch was horrible sleeping on bars. Anytime you walked outside all you smelt was pot and saw many cracked out people. I would not stay here again nor would I recommend this hotel
Reactie van RR op 2 jul 2023
Dear Guest,We are deeply troubled by your being unable to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre, and we want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would, please reach out our management team directly, as we would like to hear your concerns in detail. We hope that you will visit us again so that next time we can show you a better experience.Kind regards

2/10 – Ontzettend slecht

Sara

Negatief: Personeel en service
1 nacht verbleven in juni 2023
Reactie van Team Best Western op 27 jun 2023
Thank you for staying with us, Apologies for the inconvenience caused.

8/10 – Goed

Gordon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2023
Reactie van Team Best Western op 14 jun 2023
Thank yo for staying with us.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
The desk staff were friendly, the room very clean, and the pool warm and clean. Seemed a bit of a party place upon first impression but wasn’t terribly noisy. Found the mattress a bit too soft for a great night’s sleep. 3/5 overall
2 nachten verbleven in juni 2023
Reactie van Team Best Western op 14 jun 2023
Thank you for staying with us and hope to see you soon.

2/10 – Ontzettend slecht

Mary Ellen

Negatief: Netheid, staat van de accommodatie en faciliteiten
Would never stay here again
1 nacht verbleven in juni 2023
Reactie van Team Best Western op 5 jun 2023
Dear Guest,We are deeply troubled by your being unable to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre, and we want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would like to express your concerns in detail, we invite you to please reach out our management team directly as we take all concerns very seriously. We hope that you will visit us again so that next time we can show you a better experience.Team Best Western

8/10 – Goed

Yazid Adel

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in mei 2023
Reactie van Best Western Plus Ottawa Kanata op 1 jun 2023
Thank You for staying with us! Looking forward to see You again!

8/10 – Goed

Neil

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2023
Reactie van Team Best Western op 29 mei 2023
Thank You for staying with us! Hope to see You soon!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Team Best Western op 23 mei 2023
Thank you for staying with us. Hope to see you soon.

6/10 – Redelijk

John E

Reisde met familie
Positief: Netheid
Not up to BestWestern standards
1 nacht verbleven in mei 2023
Reactie van SI op 21 mei 2023
We are deeply troubled by your inability to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre. We want to apologize for the accommodations not measuring up to the high standards we continue to strive towards.If you would like to express your concerns in detail, we invite you to please reach out to our management team directly as we take all concerns very seriously.We hope you will visit us again so we can show you a better experience next time.

10/10 – Uitstekend

Tammy

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was clean the room cleaners were in and gave towels when requested. The pool was nice and cool on a hot day. The food in the restaurant was all good. Would stay here again
3 nachten verbleven in mei 2023
Reactie van SI op 16 mei 2023
We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit. Kind regards.

4/10 – Matig

Ali

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
We could not sleep all night because of noisy mini fridge and AC. There was just 3 towels because we were 4 people.
1 nacht verbleven in mei 2023
Reactie van SI op 11 mei 2023
We are deeply troubled by your inability to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre. We want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would like to express your concerns in detail, we invite you to please reach out to our management team directly as we take all concerns very seriously. We hope you will visit us again so we can show you a better experience next time.

8/10 – Goed

Robert

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
No Usb in room. Baseboard heater/AC noisy when came on.
1 nacht verbleven in april 2023
Reactie van Team Best Western op 4 apr 2023
Thank you for staying with us, apologies for the inconvenience. We will inform our maintenance to look into this.

6/10 – Redelijk

Micheal

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The pictures on Expedia look nothing like it does in person. The sofa was stained and very very dirty. The building was not in good shape like the pictures show. The furniture is also in rough shape. Again, nothing like the pictures.
1 nacht verbleven in maart 2023
Reactie van Sarman op 30 mrt 2023
We are deeply troubled by your inability to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre. We want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would like to express your concerns in detail, we invite you to please reach out to our management team directly as we take all concerns very seriously. We hope you will visit us again so we can show you a better experience next time.

8/10 – Goed

Shawna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bed was amazing the room was a decent size
3 nachten verbleven in maart 2023
Reactie van Team Best Western op 25 mrt 2023
We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.Kind regards,

6/10 – Redelijk

annabel

Zakenreiziger
Positief: Netheid, comfort kamer
Negatief: Personeel en service
its just ok
The pool was booked for a private event and so sadly I could not use it. This is a busy area ask to sleep away from the road if you go. The bed was lovely but my bath would not fill up with water the plug leaked. And be ready for Jabba the chair in the room
1 nacht verbleven in maart 2023