Luxe hotels in Oyama

'New facility, very clean and comfortable atmosphere. '

'Highly negatieve experience with handling the booking issues between expedia and the hotel. Hotel wanted to deny kids half board (“we can only accommodate mom and dad in the restaurant”. Then what should our kids do/eat? No answer. At 18.30 hours) which was prepayed for while blaming expedia and in the same time asking us to solve the issue. Eyesbrows wherr really raised when they came to our room with an iPad for a conference call with an employee in Tokyo ( but: why??!?) And things got really...

'The staff was very unhelpful in difficulties we had around our booking, caused by major transportation disruptions beyond our control in Japan, and rude to my wife when she tried over 5 times to contact and remediate the situation. I would never recommend this as a '5 star, glamp' hotel. Service levels are 1 star. '

'This was the best resort stay I have ever had! The staff went over and beyond what was expected. The view was spectacular! The food was including the room dinner and breakfast were amazing. The amenities were equally as amazing, so many different things to do that we actually didn’t have enough time to do them all unfortunately. I would love to return at some point.'

'Zeer vriendelijk personeel. Locatie super, aan het meer met uitzicht op Mount Fuji. Kamer zeer schoon maar wel gedateerd. Verder wel alles aanwezig wat men nodig had. WiFi van prima kwaliteit. Mogelijkheid om op het complex in yukata rond te lopen en indien gewenst souvenirs e.d. te kopen. Diner en ontbijt van goede kwaliteit met wederom zeer vriendelijk personeel. Onsen waren erg fijn. Meer dan genoeg ruimte om vooraf te douchen e.d. Tevens was de hygiëne goed op orde en was het vaak niet zo...