6/10 – Redelijk
Obed F
Reisde met familie
26 jul 2025
Positief: Netheid, personeel en service en voorzieningen
My wife and I stayed here to celebrate our anniversary, drawn by the hotel’s beautiful architecture and its rich historical and cultural value. The property truly has aesthetic charm and potential—but unfortunately, our experience did not match the price tag.
Despite being told we received an “upgrade,” our room was located next to the elevator, with constant noise day and night. Even worse, it had an adjoining door to the next room, through which we could hear everything. Privacy was practically nonexistent.
I had paid extra for a room with a “resort view,” but our only view was of unattractive rooftops and noisy A/C units on the first floor. No balcony. Just an ugly scene.
I requested to leave early and was initially told I’d be charged a $100 penalty. Only after insisting did they offer to waive it and move us to another room—but it was going to be smaller. After paying $690 per night (plus taxes and fees), that felt unacceptable.
We only stayed one night and are still waiting for a refund for the unused nights. While the hotel appears luxurious, many carpets were old and dirty. And the “beach” access is misleading—dirty, rough, and impossible to enjoy. It’s essentially unusable.
To be fair, the pools were lovely… but we’re not pool people.
In short: beautiful building, poor value, and disappointing service. Not the anniversary experience we were hoping for.
Obed F
2 nachten verbleven in juli 2025
