Waterpark

Beoordelingen van The Reef at Atlantis

4.5 out of 5
The Reef at Atlantis
Paradise Beach Drive, Paradise Island, New Providence

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 612 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 217 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 94 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 1006 beoordelingen" "

9,4/10

Netheid

8,8/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ronald K

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
many kids activities
6 nachten verbleven in april 2024
Reactie van The Atlantis Team op 1 mei 2024
Dear Ronald,We are happy to hear that you and your family enjoyed your stay at Atlantis. Our pools, slides, miles of white sandy beaches, incredible marine habitats, and variety of activities really offers something for everyone!We hope to welcome you back again in the future.

10/10 – Uitstekend

Aaron

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Incredible fun!
4 nachten verbleven in april 2024
Reactie van The Atlantis Team op 1 mei 2024
Dear Aaron,Thank you so much for staying with us at the Reef and for this great feedback and rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 – Goed

Dragan, York

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was hood and beach was just the step from the property. Beach beds were old and outdated. Not so many healthy choices for the dining.
6 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 30 apr 2024
Dear Dragan,Thank you for vacationing with us at the Reef, it was a pleasure to have you. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to address and improve.Thank you so much for your feedback and we hope to have the honor to welcome for again!

10/10 – Uitstekend

Xiomara, WEST PALM BEACH

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome place to go with family with children. The acuarium Spectacular
3 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 30 apr 2024
Dear Xiomara,It was a pleasure to have you and your family stay with us at the Reef Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back again!

10/10 – Uitstekend

Jessie St

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay at the Reef 10/10 , staff was courteous and professional. Rooms were clean and spacious. Enjoyed my time here.
4 nachten verbleven in april 2024
Reactie van The Atlantis Team op 29 apr 2024
Dear Jessie,Thank you so much for staying with us at the Reef and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 – Uitstekend

Xiomara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They were three Hotels walking distance with different amenities that can you use, no matter in which hotel you are staying. Very quiet. Expectacular views.
4 nachten verbleven in april 2024
Reactie van The Atlantis Team op 29 apr 2024
Dear Xiomara,Thank you for staying with us at the Reef. We are so happy to hear that you fully enjoyed your vacation. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. Thank you again and we can't wait to welcome you back to paradise!

8/10 – Goed

Aaliyah

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed out stay here
3 nachten verbleven in april 2024
Reactie van The Atlantis Team op 29 apr 2024
Dear Aaliyah,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 – Uitstekend

Paula, ottawa

Reisde met partner
Positief: Voorzieningen
Impeccably maintained property. Clean, safe, quiet. Lively rooms.
5 nachten verbleven in april 2024
Reactie van The Atlantis Team op 29 apr 2024
Dear Paula,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 – Uitstekend

Gabriela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my stay. It was a 10/10 experience. Everything from the dining options, staff and service, cleanliness of the room and the amenities. Highly recommend staying here!
3 nachten verbleven in april 2024
Reactie van The Atlantis Team op 29 apr 2024
Dear Gabriela,Thank you so much for staying with us at the Reef and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again

10/10 – Uitstekend

Srdjan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is by far the best looking property on the best location with the best amenities and most amazing Staff by far. Can't wait to go back again.
5 nachten verbleven in april 2024
Reactie van The Atlantis Team op 26 apr 2024
Dear Srdjan,Thank you so much for staying with us at the Reef and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 – Uitstekend

JINSUNG, North York

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a perfect trip with lots of water parks to enjoy, a variety of pools, and gorgeous beaches. However, the food is expensive and some of the restaurants are not the best quality.
6 nachten verbleven in april 2024
Reactie van The Atlantis Team op 26 apr 2024
Dear Jinsung,Thank you for vacationing with us at the Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to improve.Thank you again and we hope to have the honor of welcoming you back again.

10/10 – Uitstekend

maia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved my room, clean comfortable, pleasant service
3 nachten verbleven in april 2024
Reactie van The Atlantis Team op 25 apr 2024
Dear Maia,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

8/10 – Goed

John

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Fun, clean and accommodating
3 nachten verbleven in april 2024
Reactie van The Alantis Team op 25 apr 2024
Dear John,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

8/10 – Goed

Stanislav

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beaches were very nice
4 nachten verbleven in april 2024
Reactie van The Atlantis Team op 25 apr 2024
Dear Stanislav,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

4/10 – Matig

Alexandra Stewart

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Balcony door broken. Complained 4 times until fixed. Most water slides were closed throughout our stay. Restaurants were only ok. Expected better.
5 nachten verbleven in april 2024
Reactie van The Atlantis Team op 24 apr 2024
Dear Alexandra,Thank you for staying with us at the Reef, it was a pleasure to have you. We are disappointed to hear about your overall experience and extend our apologies to you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns. Thank you again and we hope to have the honor of welcoming you back again.

10/10 – Uitstekend

BEN, Miami

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was great
4 nachten verbleven in april 2024
Reactie van The Atlantis Team op 25 apr 2024
Dear Ben,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

8/10 – Goed

Samantha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van The Atlantis Team op 25 apr 2024
Dear Samantha,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 – Uitstekend

Emily

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The friendliest staff I’ve ever encountered
4 nachten verbleven in april 2024
Reactie van The Atlantis Team op 23 apr 2024
Dear Emily,Thank you so much for staying with us at the Royal and for this great feedback and rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 – Uitstekend

Lee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place Great people
7 nachten verbleven in april 2024
Reactie van The Atlantis Team op 22 apr 2024
Dear Lee,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

10/10 – Uitstekend

Irene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you so much Atlantis! Our stay at the property was unforgettable. Your staff provided exceptional services and made us feel at home. Big thank you to your front desk, concierge, bell crew and housekeeping. Everyone we met in these departments provided hospitality that is unmatched. We hope to be back soon.
6 nachten verbleven in april 2024
Reactie van The Atlantis Team op 22 apr 2024
Dear Irene,Thank you so much for staying with us at Reef and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 – Uitstekend

Jeremiah

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love this property and will be returning however, Reef rooms need a bit of updating and maintenance. Stained rugs and dining chairs. Our family members toilet was broken and was not repaired during her week - long stay. More attention to the rooms needed
7 nachten verbleven in april 2024
Reactie van The Atlantis Team op 22 apr 2024
Dear Jeremiah,Thank you for vacationing with us at the Reef, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to address and improve.Thank you so much for your feedback and we can't wait to welcome you back again!

10/10 – Uitstekend

Lisa C

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van The Atlantis Team op 22 apr 2024
Dear Lisa,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 – Uitstekend

megan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van The Atlantis Team op 19 apr 2024
Dear Megan,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 – Goed

Ashton

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van The Atlantis Team op 19 apr 2024
Dear Ashton,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

6/10 – Redelijk

Cody Joshua Michael St

Positief: Netheid, personeel en service
5 nachten verbleven in april 2024
Reactie van The Atlantis Team op 18 apr 2024
Dear Cody,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe clean and great staff but not a lot of food options on property
4 nachten verbleven in april 2024
Reactie van The Atlantis Team op 16 apr 2024
Dear William.Thank you for staying with us at the Reef, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we hope to have the honor of welcoming you back again.

6/10 – Redelijk

Aimee

Positief: Personeel en service
Reed hotel building is getting outdated, electrical sockets popping out of walls, found bugs and hair in room, Mandara Spa at Atlantis was terrible. Staff was generally very nice and helpful though!
4 nachten verbleven in april 2024
Reactie van The Alantis Team op 16 apr 2024
Dear Aimee,Thank you so much for taking the time to write a review. At Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. Please know that your feedback is taken very seriously and will be used to improve our operations. We appreciate your feedback and hope your next visit will not disappoint!

10/10 – Uitstekend

Schlandria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff creates such a wonderful atmosphere at this property. Everyone is very helpful, kind and knowledgeable. Would definitely stay again. Thank you all for such a wonderful experience.
3 nachten verbleven in april 2024
Reactie van The Atlantis Team op 15 apr 2024
Dear Schlandria,Thank you so much for staying with us at the Reef and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 – Uitstekend

Vanessa, Wrentham

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautifully landscaped and a bit quieter than some of the other hotels on the property, which was fabulous. Would definitely stay here again. Absolute Paradise!
7 nachten verbleven in april 2024
Reactie van The Atlantis Team op 14 apr 2024
Dear Vanessa,Thank you for staying with us at the Reef, it was a pleasure to have you.! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 – Uitstekend

Brian

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van The Alantis Team op 14 apr 2024
Dear Brian,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 – Goed

John

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good overall
4 nachten verbleven in april 2024
Reactie van The Alantis Team op 14 apr 2024
Dear John,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 – Goed

anita

Positief: Netheid, voorzieningen
The Reef is ideally set up for families with a kitchenette and both a tub and shower in the bathroom. However some things did not function well or consistently. The bathroom plumbing was sketchy, the electric circuits would trip and the wifi bounced several times an hour. Note that the Reef is at the far end of Atlantis from the Aquaventure, but it is walkable.
7 nachten verbleven in maart 2024
Reactie van The Alantis Team op 14 apr 2024
Dear Anita,Thank you for staying with us at the Reef, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we hope to have the honor of welcoming you back again.

4/10 – Matig

Raul Adalier De

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Good infrastructure and nice beaches but terrible service all over, overpriced reheated food and restaurants; 2/3 of the time they charge you for items you didn't order, so you have to review all bills carefully. Workers always with attitude, like their hate their job and customers are the onces to blame.
4 nachten verbleven in april 2024
Reactie van The Atlantis Team op 9 apr 2024
Dear Raul.Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns. Thank you for your stay and we sincerely apologize for this experience.

10/10 – Uitstekend

Veronica

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely gorgeous!
3 nachten verbleven in april 2024
Reactie van The Atlantis Team op 8 apr 2024
Dear Veronica,Thank you for vacationing with us at the Reef, it was a pleasure to have you. We appreciate your wonderful feedback and it's great knowing you had an enjoyable time. We look forward to welcoming you again to the Atlantis.

10/10 – Uitstekend

Nickolas, Pelham Manor, NY, USA

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property…biggest issue is seating capacity around the pools…you need to get out early to get seating…the cruise rush overwhelms the capacity quickly. Also..be prepared to wait for food and drink…a standard 5 minute Starbucks visit can take 30 minutes or more.
4 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 8 apr 2024
Dear Nickolas,Thank you for staying with us at the Reef, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we hope to have the honor of welcoming you back again.

6/10 – Redelijk

Cynthia

3 nachten verbleven in april 2024
Reactie van The Atlantis Team op 29 apr 2024
Dear Cynthia,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

10/10 – Uitstekend

samer

5 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 25 apr 2024
Dear Samer,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

2/10 – Ontzettend slecht

Catherine Christine

3 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 25 apr 2024
Dear Catherine Christine,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis.

10/10 – Uitstekend

Bruno

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spring Break was quickly approaching. We had promised our daughter to take he somewhere warm with blue water beaches. Having been to the Bahamas before, it was her first choice. I immediately thought of the Atlantis. I had visited the Coral Hotel back in the early 2000s and had heard the Atlantis was a great place to unwind, with a lot of activities for kids. After some research we were pleasantly surprised on how the Atlantis had to offer. We arrived on a Sunday, got on our shuttle to the resort and felt the warm breeze of relaxation fill our lungs. The Atlantis makes it easy to fill a week with adventure, private beaches, pools, rentable cabanas, and some genuinely wonderfully kind people. We loved our playtime with the dolphins, our Dolphin Trainer was named MJ, she made it so much fun. Our daughter and her friend became regulars at Teen Crush a club for teens, They made new friends and had a great time. While they were teen clubbing, my wife and I slipped into the Casino and WON!!! The shopping in the Straw Market is AMAZING!!! The swim up bar at the Coral was fun. We stayed at the Reef, which is perfect for kids. The sacred rock garden was so memorable and photographable. Our concierge Tiffany couldn't have been more accommodating and helpful. She even helped get us a dinner res. Which, during Spring break isn't easy. We def. suggest making reservations before hand. Getting downtown by taxi was also a breeze. The Straw Market in town is the real Bahama deal... *********
5 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 4 apr 2024
Dear Bruno,Thank you for staying with us at the Reef. We are so happy to hear that you fully enjoyed your vacation. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. Thank you again and we can't wait to welcome you back to paradise!

6/10 – Redelijk

Michelle

Positief: Netheid
Negatief: Personeel en service
Too many rocks in the water. The staff were not very friendly. At the water park they ran out of towels and it was over crowded
7 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 4 apr 2024
Dear Michelle,Thank you for staying with us at the Reef, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns.Thank you again and we hope to have the honor of welcoming you back again.

10/10 – Uitstekend

Shannon

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great family resort!
4 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 4 apr 2024
Dear Shannon,It was a pleasure to have you and your family stay with us at the Reef Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to paradise again.

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always outstanding the staff is the best
3 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 3 apr 2024
Dear Michael,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van The Atlantis Team op 2 apr 2024
Dear Stephanie,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

4/10 – Matig

Rosa

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There is no service at the Atlantis because gratuity/tips and a Vat tax is literally built into every single thing that you buy at the resort. Even takeout cost you much more than the food and beverage itself because of the gratuity and tax since they automatically make you pay these additional charges and tips their staff has enormous attitudes, there is no customer service and unless you’re prepared to pay them more in tips. You will never get any service at this hotel. It cost so much to go to Atlantis and once you get there don’t expect any service unless you’re prepared to spend more to get some. Seating at the beach and the pool is extremely limited. There are no lounge chairs unless once again, you have to pay the beach staff, or the pool staff to set up for you and give you chairs. You will not be able to get into a restaurant unless you’ve made reservations 2 to 3 months in advance. Overall the experience was not pleasant and I will never go back and I don’t recommend that anybody stay at the Atlantis you will be looked only if you pay!
8 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 2 apr 2024
Dear Rosa,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

10/10 – Uitstekend

Joseph

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great time
6 nachten verbleven in maart 2024
Reactie van The Alantis Team op 2 apr 2024
Dear Joseph,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

8/10 – Goed

Nehal

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Price of food everywhere was very expensive!
5 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 28 mrt 2024
Dear Nehal,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

4/10 – Matig

Zareena

Positief: Netheid
Negatief: Personeel en service
4 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 28 mrt 2024
Dear Zareena,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

6/10 – Redelijk

Elisse

Positief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 27 mrt 2024
Dear Elisse,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

2/10 – Ontzettend slecht

Oscar

Negatief: Personeel en service
The dishwasher in the room started to go off at 4am! Could not sleep for the rest of the night. The phones at the batroom and living room were not working. Tv remote did not worked had to change it twice.
4 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 27 mrt 2024
Dear Oscar,Thank you for staying with us at the Reef, it was a pleasure to have you. We are disappointed to hear about your overall experience and extend our apologies to you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns.Thank you again and we hope to have the honor of welcoming you back again.

8/10 – Goed

Sarah, McLean

Positief: Netheid
3 nachten verbleven in maart 2024
Reactie van The Atlantis Team op 27 mrt 2024
Dear Sarah,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!