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Beoordelingen van BYD Lofts Boutique Hotel & Serviced Apartments - Patong Beach, Phuket

4.5 out of 5
BYD Lofts Boutique Hotel & Serviced Apartments - Patong Beach, Phuket
5/28 Haad Patong Road, Patong Beach, Patong, Phuket

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 340 van 461 beoordelingen" "
Gastenscore: 8 - Goed. 97 van 461 beoordelingen" "
Gastenscore: 6 - Redelijk. 9 van 461 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 461 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 461 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,6/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel vrijwel aan het strand
Prima verblijf, alleen jammer dat het duurdere segment hotels met 10% surcharges werkt, is uitermate irritant!

10/10 – Uitstekend

Alex

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service by staff was exceptional
5 nachten verbleven in februari 2024
Reactie van BYD Lofts Team op 13 feb 2024
Dear Alex,Thank you so much for taking the time to leave us this wonderful score.We are happy you enjoyed your stay with us and find the service of our staff exceptional.We look forward to warmly welcome you back in the future.Kind regards,

10/10 – Uitstekend

Andi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
14 nachten verbleven in januari 2024
Reactie van BYD Lofts Team op 13 feb 2024
Dear Andi,Thank you so much for this great score, we are happy you enjoyed your stay with us and look forward to warmly welcome you back again soon.Kind regards,

10/10 – Uitstekend

JoAnn R

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved that it is a smaller hotel with modern clean luxurious decor, beautiful pool on rooftop and very friendly staff !
2 nachten verbleven in januari 2024
Reactie van BYD Lofts Team op 23 jan 2024
Dear Joann,Thank you for your lovely feedback.We are happy you enjoyed your stay with us and that you loved our property and friendly staff.We look forward to having you here with us again in the future.Kind regards,

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van BYD Lofts Team op 17 jan 2024
Dear Mark,Thank you for taking the time to leave us this great score.We are happy you enjoyed your stay with us and look very much forward to your next one.Kind regards,

4/10 – Matig

Peter

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
5 nachten verbleven in januari 2024
Reactie van BYD Lofts Team op 13 feb 2024
Dear Peter,Thank you for having taken the time to share with us you score. We apologies for any inconvenience you encountered during your stay with us and will make sure the correct measures are taken to avoid them in the future.Kind regards,

10/10 – Uitstekend

jared

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was absolutely amazing!!! Staff was extremely friendly and accommodating. This was my first time in Phuket and already planning my next trip. I already know where I’m staying
3 nachten verbleven in december 2023
Reactie van BYD Lofts Team op 23 dec 2023
Dear Jared,Thank you so much for this lovely feedback.We feel very happy you enjoyed your stay with us and you speak so kindly of our staff.We look forward to welcome you back here again in the future!Kind regards,

10/10 – Uitstekend

Silke

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
... einfach nur schön :-)
Das Personal ist super freundlich, ganz tolle Zimmer - hat alles perfekt gepasst!!! Danke für die schöne Zeit!
1 nacht verbleven in december 2023
Reactie van BYD Lofts Team op 18 dec 2023
Dear Silke,Thank you for having chosen to stay here with us at BYD Lofts.We are happy you enjoyed your time with us and look forward to seeing you again in the future.Kind regards

8/10 – Goed

Hamid reza

2 nachten verbleven in november 2023
Reactie van BYD Lofts Team op 25 nov 2023
Dear Hamid,Thank you the great score!We look forward to seeing you again soon.Kind regards,

10/10 – Uitstekend

Dirk, Sonnewalde

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
13 nachten verbleven in oktober 2023
Reactie van BYD Lofts Team op 3 nov 2023
Dear Dirk,Thank you for taking the time to leave us with this great score. We are always happy to know a guest enjoyed their stay with us and look forward to seeing you again soon!Kind regards,

10/10 – Uitstekend

Brett

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful rooms
Great amenities, breakfast was lovely. Staff were extremely helpful in anything we nedded ectra towels for the beach or waters etc they were so friendly. Great room, lots of space and super comfy sheets. Lile a 4 min walk from the beach and main road
2 nachten verbleven in september 2023
Reactie van BYD Lofts Team op 6 okt 2023
Dear Brett,Wow..., Thank you so much for this great feedback.We are glad te hear you enjoyed your stay with us and that our staff treated you well.We look forward to warmly welcome you back in the future.Kind regards,

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van BYD Lofts Team op 15 sep 2023
Dear Michael,Thank you so much for this amazing score.We are very happy to know you enjoyed your stay with us and look forward to welcoming you back again soon!Kind regards,

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable high end hotel... a bit pricy
Nice high end hotel. Excellent friendly service. Had 2 x 2 bed penthouse apartments. Very well equipped. Comfortable beds and excellent AC. Well priced buffet breakfast 350 b Restaurant and wine bar too but we didn't try Music on Wed evenings when we were there Gym and pool ok but a bit small
5 nachten verbleven in augustus 2023
Reactie van BYD Lofts Team op 21 aug 2023
Dear Stephen,Thank you for leaving us this great feedback,We are glad to hear you enjoyed your stay with us at BYD and look forward to welcoming you back in the future.Kind regards,BYD team

10/10 – Uitstekend

Mitzy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Awesome hotel and great customer service the space had everything we needed bed was comfortable restaurant was great
3 nachten verbleven in augustus 2023
Reactie van BYD Lofts Team op 21 aug 2023
Dear Mitzy,Thank you for taking the time to leave us this great feedback. we are happy to read you enjoyed your stay with us and look forward to your next one.Kind regards,BYD team

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
What a shame.
Terrible experience right from the start. Bad checkin process, questionable hotel policies, annoyng and badgering staff. Not close to a 5-star hotel.
1 nacht verbleven in augustus 2023
Reactie van Alex Bressers op 8 aug 2023
Dear Guest.Thank you for taking the time to provide feedback on your recent stay with us. We take always any complaint very serious, but as for our hotel policies, upon check-in passports and a valid credit card are always required, this is standard policy in most hotels worldwide. We are sorry we couldn’t met your expectations, bij asking this requirements. Our guest satisfaction is always our top priority, and we hope to have the opportunity to make your next stay a better one. Please don't hesitate to contact me directly if there would be any further questions.With kind regards,Alex Bressers

8/10 – Goed

Mui Fung May

4 nachten verbleven in juli 2023
Reactie van BYD Lofts Team op 17 aug 2023
Dear Valued Guest,Thank you for taking the time to leave us this great score.we are happy you enjoyed your stay and look forward to your next one.Kind regards,

10/10 – Uitstekend

Kian, Los Angeles

Positief: Voorzieningen
Excellent boutique hotel
3 nachten verbleven in juli 2023
Reactie van BYD Lofts Team op 28 jul 2023
Dear Kian.Thank you so much for taking the time to leave us 5 stars.We are very happy to hear you enjoyed staying with us at BYD and look forward to your next stay.Kind regards,BYD team

10/10 – Uitstekend

Gary Scott

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed 8 days at BYD and really enjoyed ourselves. When you go during monsoon season, the weather is hit or miss, but we made the most of it. The location is great, close to the beach and right off one of the main drags with so many food/bar options. The in hotel breakfast was also fantastic, and a great way to start each day -- whether having delicious stir fry or traditional eggs/omletts and bacon and beans. Room (we had a suite) was spacious, clean, and well cared for by the staff. While the rooftop pool is a little small, it's still a great spot to enjoy an afternoon, read a book and then have pizza and beer delivered poolside for the outrageous price of $15 (I was being sarcastic there). Phuket was great and it all started with BYD. Thank you.
7 nachten verbleven in juli 2023
Reactie van BYD Lofts Team op 28 jul 2023
Dear Gary,Wow, what an amazing feedback!Thank your for taking the time to let us know you enjoyed your stay with us at BYD.We look forward to warmly welcome you back in the future.Kind regards,BYD team

10/10 – Uitstekend

Kian, Los Angeles

Reisde met een groep
1 nacht verbleven in juli 2023
Reactie van Alex op 24 jul 2023
Dear Kian,Thank you for giving us your great star rating! Very much appreciated. I will share your rating with our staff, as they are our greatest asset :-) We look forward to seeing you again in the near future if you would visit Phuket Island again.Warmest regards,Alex BressersBYD Lofts - Patong Beach - Phuket

6/10 – Redelijk

??

Reisde met familie
빠통시내와 가까운 5인 가족이 이용하기 너무 좋았어요
2 nachten verbleven in juni 2023
Reactie van BYD Lofts Team op 26 jun 2023
Dear valued guest,Thank you for taking the time to leave us this great feedback, it has been a pleasure to accommodate you and we look forward to having you back here again in the future.Kind regards,BYD team

10/10 – Uitstekend

Soksan, Prior Lake

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ve been staying here twice and I loved it. Nice staff and place is well kept.
Reactie van BYD Lofts Team op 25 apr 2023
Dear Soksan,Thank you for taking the time to leave us this wonderful feedback. We are happy to hear you enjoyed your time with us and look forward to warmly welcome you back again soonKind regards,BYD team

10/10 – Uitstekend

Gaby, Lilydale

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We received an upgrade on our arrival to a one bedroom suite and it was fantastic. Everything about this hotel is first class. It’s a lovely quiet area but very close to everything including the beach and shopping. There’s a lovely bar across the road and a laundry so I could do my washing. Breakfast was really good with lots of choices. Will be staying here again when we visit Patong next time.
3 nachten verbleven in april 2023
Reactie van BYD Lofts Team op 10 apr 2023
Dear Gaby,Thank you so much for taking the time to write this lovely review,We are happy to hear you enjoyed your time staying at our Hotel.We are also looking forward to service and accommodate you again in the future.Kind regards,BYD team

10/10 – Uitstekend

Paul

1 nacht verbleven in februari 2023
Reactie van BYD Lofts Team op 28 feb 2023
Dear Paul,Thank you for leaving us this lovely review.We look forward to warmly welcome you back again in the future.kind regards,BYD team

2/10 – Ontzettend slecht

Simon

2 nachten verbleven in februari 2023

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brilliant
I’m almost reluctant to give this review in the fear that too many people stay at BYD. It’s perfection from start to finish. Staff, rooms, breakfast, meals, accommodation and everything else is amazing.
10 nachten verbleven in januari 2023
Reactie van BYD Lofts Team op 11 feb 2023
Dear Peter,Thank you so much for taking the time to write this lovely review.We are glad to hear you enjoyed your time staying at our hotel.We are looking forward to warmly welcome you again in the future.Kind regards,BYD team

10/10 – Uitstekend

Dana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service was excellent especially from front desk Katie. Breakfast was decent but repetitious. Rooms are very quiet. pool was a little cool for me but OK.
Reactie van BYD Lofts Team op 5 jan 2023
Dear Dana,Thank you very much for your value time to share this wonderful review. We're glad to read that you received a high impression particularly our services and staff.BYD Lofts team hope that we will have chance to accommodate and service you again at time you repeat travel Phuket in the future.All our team members look forward to warm welcome you back at our cozy hotel.

10/10 – Uitstekend

Simon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I moved into BYD at the last minute after a previous reservation had not planned out and I have to say BYD was just the place I was looking for! Very civilized, very welcoming, high quality in everything about the place like the physical infrastructure, the interactions with the staff and the food and beverage options. The hotel owner and manager are also on site quite a bit and I had some great interactions with them, which makes me much more inclined.to come back. There are a lot of hotels in Patong and on Phuket and BYD has figured out that it can distinguish itself through the highest quality of even the finest details! I will definitely come again!
2 nachten verbleven in oktober 2022
Reactie van Prang & BYD Lofts Team op 25 okt 2022
Dear Simon,Thank you very much for your value time to share this excellent review. We're delighted to read that you were enjoyed our room, facilities, food & beverages included our staff as those are all could make you receive a high satisfaction.We hope will receive chance to accommodate & service you again at time you repeat travel Phuket in the future.BYD Lofts team & family always look forward to warm welcome you back at our cozy hotel.

10/10 – Uitstekend

Andy

10 nachten verbleven in september 2022

10/10 – Uitstekend

michael

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked everything about the property with one exception. I think its a little pricey for not being on the water.
1 nacht verbleven in augustus 2022
Reactie van Prang & BYD Lofts Team op 14 okt 2022
Dear Michael,Thank you very much for your time to share this nice review. We're glad to read that you liked everything for our room, services and amenities.We hope will have chance to accommodate and service you again at time you repeat travel Phuket.We look forward to warm welcome you back at our cozy hotel.

10/10 – Uitstekend

Harry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I'm coming back!
The staff were so friendly. The housekeeping was perfect. And the location was great. I will be back!
11 nachten verbleven in augustus 2022
Reactie van Prang & BYD Lofts Team op 19 aug 2022
Dear Harry,Thank you very much for your value time to share this lovely review and we're delighted to read that you had a wonderful time with us also our staff, services, and location could draw a high satisfaction at your stay.BYD Lofts team and family appreciate to know that you expect to repeat stay with us again in the future. All BYD Lofts staff member always look forward to warm welcome you back at our cozy hotel any time.

10/10 – Uitstekend

Evan

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Incredible serviced apartment on a quiet street
Loved my stay here. Located on a quiet street. Super friendly staff. Very modern and clean. Fast and reliable internet. Highly recommended.
2 nachten verbleven in augustus 2022
Reactie van Prang & BYD Lofts Team op 12 aug 2022
Dear Evan, Thank you very much for your value time to share this wonderful review and we delighted to know that you loved to stay at our cozy hotel and received high impression in our staff, room and facilities. BYD Lofts team hopes that we will have chance to accommodate and service you as our precious returning guests at time you repeat traveling Phuket in future. We look forward to warm welcome you back at our lovely hotel.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in juni 2022

10/10 – Uitstekend

Christopher

1 nacht verbleven in mei 2022
Reactie van Prang & BYD Lofts Team op 23 mei 2022
Dear Christopher, Thank you very much for your value time to share your review and we're glad to know that our hotel's services & amenities could raise your high satisfaction during stayed at BYD Lofts. We do hope this wonderful experience that you received from our hotel this time will grant us to be your priority hotel list at time you decide to travel Phuket again in your future trip. BYD Lofts always look forward to warm welcome you back.

8/10 – Goed

Houshu

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
また行きたいと思います
10 nachten verbleven in april 2022
Reactie van BYD Lofts Team op 7 mei 2022
Dear Houshu, Warm greetings from BYD Lofts Boutique Hotel & Serviced Apartment! Thank you very much for your great message also our BYD Lofts Team is looking forward to warm welcome you back at your returning stay.

10/10 – Uitstekend

Rory

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Staff was 5 star customer service!!!!!
5 nachten verbleven in maart 2022
Reactie van BYD Lofts Team op 7 mei 2022
Dear Rory, Thank you very much for your kind review. We're pleased to know that you have a wonderful experience in our services. We will share your message across our teams and this will encourage us to remain our standard and services in further. We look forward to warm welcome you again at our cozy hotel.

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Modern, nice rooms with a great service
Very modern nice rooms. Close to everything in Patong but still quiet.
1 nacht verbleven in november 2021
Reactie van Tam op 7 dec 2021
Dear Thomas, Thank you for taking the time to share your positive review of BYD Lofts. We are so pleased you have enjoyed your stay with us! I couldn't agree with you more, BYD Lofts is located in the middle of Patong and has easy access to everywhere while you still have a peaceful stay away from the hustle and bustle of Patong. We will of course share your kind feedback with the team and we look forward to welcoming you back again in a near future! Warm Regards, Tam & BYD Lofts Team

10/10 – Uitstekend

Monica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful loft, great staff!
The loft was perfect! Clean, spacious, and well stocked. The staff were amazing and took care of my every need including setting up several in-room massage services. I stayed for nearly 3 weeks and I highly recommend!
17 nachten verbleven in november 2021
Reactie van Tam op 4 dec 2021
Dear Monica, Thank you so much for the wonderful review. We are so thrilled to learn how much you loved our apartments and happy with all aspects of our hotel. It was certainly our great pleasure to be at your service and we all look forward to welcoming you again to BYD Lofts Boutique Hotel in the near future. Warm Regards, BYD Lofts Team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
コスパ最高!
コスパ最高。部屋も使いやすく満足!次も利用します。
2 nachten verbleven in maart 2020
Reactie van K. Pimsuwan op 24 mrt 2020
Dear Guest, Thank you so much for giving our hotel the full score review. I am glad to learn that you had an enjoyable stay with us, and found all the services and facilities provided to your satisfaction. We hope that we would have an opportunity to welcoming you back once again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 – Uitstekend

Tegan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing!!!!! Can’t get over how amazing the staff are and how welcome we felt! They would bend over backwards to ensure you had an amazing time! So professional and the room was so lovely and clean and modern and comfortable! The pool Is clean and the food is delicious! 12/10!
8 nachten verbleven in maart 2020
Reactie van K. Pimsuwan op 24 mrt 2020
Dear Tegan, Thank you for taking your time to complete the post-stay review. I am glad to learn that your overall staying experience with us was positive, and that you found so many aspects of our hotel to your satisfaction. We hope that we would have an opportunity to welcoming you back once again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel and highly recommended. Apartment is modern, spacious and well maintained. Staff were very good as well.
4 nachten verbleven in februari 2020
Reactie van K. Pimsuwan op 5 mrt 2020
Dear Guest, Thank you very much for giving us a 10/10 rating. I am truly delighted that you had a comfortable stay with us, also satisfied with all the services and facilities offered to you during your stay. Furthermore, we appreciate that you highly recommend our hotel to the community. We hope that we would have an opportunity to welcoming you back again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 – Uitstekend

david

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The best in Phuket
Great property...well managed...great restaurant
10 nachten verbleven in februari 2020
Reactie van K. Pimsuwan op 3 mrt 2020
Dear david, Thank you for taking your time to share the post-stay review for our hotel. We are delighted to learn that your overall staying experience with us was positive, and truly appreciated that you gave us a full score rating. We hope that we would have an opportunity to welcoming you back once again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 – Uitstekend

Lance

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 bedroom with pool access just beautiful. Staff were the plus of the business could not help you enough. Will be back and know where we will be staying in Patong why risk anything less.
6 nachten verbleven in februari 2020
Reactie van K. Pimsuwan op 3 mrt 2020
Dear Lance, Thank you for sharing the post-stay review for our hotel. We truly appreciate that you selected our hotel as an accommodation on your recent holiday in Phuket, and it was nice to learn that your overall staying experience was positive. We look forward to an opportunity to welcoming you back once again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

2/10 – Ontzettend slecht

Esrher, Canada

Reisde met familie
I asked to cancel the trip due to the epidemic of the corona virus or postpon it for a year time and it was refused. It is a very bad public relation to endanger the guest life due to the epidemy of the virus
4 nachten verbleven in februari 2020
Reactie van K. Pimsuwan op 5 mrt 2020
Dear Esrher, First of all, thank you for taking you time to share the post-stay review for our hotel, although you did not have a chance to stay with us as your travel plan has been cancelled due to the Coronavirus outbreak issue. Kindly allow me to clarify your statement for the benefit of the community. Please note that Expedia, and many other travel agents, has launched a free cancellation campaign asking for all hotel partners to waive the cancellation penalty to guests who might be effected and unable to travel due to the virus outbreak. Our hotel completely supported this campaign and has in fact allowed and waived some numbers of cancellation penalties, or moved the booking's travel dates without penalty. I have carefully checked with our reservation team in order to find your booking and further process the free cancellation to you as requested, however we unable to find any reservation under your name, or cancellation request email from you. Perhaps the booking was made under different name, therefore please feel free to contact us directly at info@bydlofts.com to resolve this accordingly. We look forward to hearing from you soon so that we could help to resolve this issue. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 – Uitstekend

Frederic

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
uper service
Tres bon hotel, le service est au niveau d’un bon 5 etoile. Zone calme.
8 nachten verbleven in februari 2020
Reactie van K. Pimsuwan op 25 feb 2020
Dear Frederic, Thank you very much for taking your time to share this lovely review for our hotel. I am delighted to learn that you enjoyed your stay with us, and truly appreciate that you rated our hotel very highly. We hope to have an opportunity to welcoming you back again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

4/10 – Matig

Chloe

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Bedroom smells like mildew and bedroom AC doesn't get cold. You can especially tell the difference (smell and temp) when you walk from living room (with working AC) to bedroom. Mold in bathroom (which also explains the mildew smell). Staff was very friendly though!
1 nacht verbleven in februari 2020
Reactie van K. Pimsuwan op 20 feb 2020
Dear Chloe, First of all, thank you very much for taking your time to share your feedback of your stay with us. I am very sorry to hear your comments regarding the mold smell in your unit. Please accept my sincere apologies on behalf of the team. I have forwarded your comment to the housekeeping and engineering teams, and informed them to take further action to resolve this issue accordingly. Once again, we are sincerely sorry for the inconvenience that you experienced during your stay. I hope that you would consider returning to stay with us in the future so that so that you could have a first-hand experience of our improvement. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2020
Reactie van K. Pimsuwan op 19 feb 2020
Dear Guest, Thank you very much for taking your time to give our hotel a full rating. I am glad to learn that your overall staying experience with us was positive. We hope that we would have an opportunity to welcoming you back once again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
I liked the amenities and the room service. Apart from the drain problem in the bathroom sink, I had an excellent time staying at BYD Loft.
4 nachten verbleven in februari 2020
Reactie van K. Pimsuwan op 12 feb 2020
Dear Guest, Thank you very much for taking your time to share your comments and feedback for our hotel. It was nice to learn that you had an excellent staying experience with us. However, I am very sorry to hear about the drain issue in the bathroom sink. I have forwarded your comment to our engineering team to take an action to revolve the issue accordingly. Please accept my apologies on this inconvenience. We look forward to an opportunity to welcoming you back again in the future. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2020
Reactie van K. Pimsuwan op 7 feb 2020
Dear Guest, Thank you very much for giving us a five-star review. It was nice to learn that our guests had a satisfactory staying experience with us on their special holiday in our wonderful island. We look forward to an opportunity to welcoming you back again soon. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed the location, the staff are very kind and the restaurant at the hotel is great. Highly recommended
4 nachten verbleven in januari 2020
Reactie van K. Pimsuwan op 7 feb 2020
Dear Guest, Thank you for taking your time to share a very lovely review for our hotel. I am glad that you had a comfortable stay with us, and found so many aspects of our hotel to your satisfaction. We hope that we would have an opportunity to welcoming you back again in the future. The team awaits your return. Warm regards, BYD Lofts team and K. Pimsuwan - Manager

8/10 – Goed

Geverifieerde reiziger

4 nachten verbleven in januari 2020
Reactie van K. Pimsuwan op 5 feb 2020
Dear Guest Thank you for giving our hotel a very kind rating. We hope that you had an enjoyable staying experience with us. Please do contact us directly when planning your return to Phuket in the future. We look forward to welcoming you back soon. Warm regards, BYD Lofts team and K. Pimsuwan - Manager