4/10
Stayed one night in Phatong and Impiana Resort. Had booked last minute and while the hotel looked nice at first instance, had bad experience later. There is a construction site next door and they start building at 6:30 in the morning. One does not get any sleep for the rooms next to the building site (e.g. room 107).
Also there are many rats in the resort. While staying at the pool and when it is a little bit more quiet with guests, the rats come running around the pool, on and under the sun beds. Took pictures and showed it to the reception.
The hotel proposed a 50% credit of the room charge which they later refused to hotels.com. Happy with hotels.com managing, but disappointed about the hotel, the stay and their handling later on.
Davy
1 nacht verbleven in november 2024