Dear Joseph, Greetings from Suarga Sustainable Boutique Hotel!We regret we were not able to meet your expectations on your recent visit. Our check in procedures require to have on file guest’s credit card, and once again we are sorry if this caused you any inconvenience. In regards cleanliness allow me to share with you that our HK guardians have been nominated for the last quarter best performer of the season. Our daily service includes morning and turndown service, in case of service not required the sign of not disturb should be placed at the door. In regards our room concept I would like to bring to your attention the fundamental values Our resort was conceived: Most of the Suarga resort’s structures are built on stilts in effort to preserve the indigenous flora and fauna and to promote natural cooling air circulation. A registered applicant of the forest stewardship council (fsc), The resort is predominantly built using recuperated wood from abandoned ironwood pontoons in borneo, broken down thick houses, old factories, other fsc certified materials. The hole was mentioned is the authenticity of recycled materials with a new use. We deeply sorry if our mission was not appreciated. In an effort to explain how we are a sustainable resort and pesticide free, and also in order to make you comprehend the fauna and flora of this very fragile Uluwatu cliffs, our Resort Manager did meet you. An alternative accommodation was also offered, in compensation of your feeling towards our hotel alternatively and exceptionally a 50% refund was also approved for the early check in, Which was also rejected, being your booking handled by a third party we could not do anything else. Best RegardsThe Suarga Padang Padang GuardiansSustainable thinking reflects in caring for the impact of personal actions beyond one’s own lifetime span

Dear Elisabeth, We are delighted to read that we could make your stay with us memorable. Your positive comments have been shared with our entire team. Thank you for taking the time to write a review for us.We look forward to welcoming you back soon. Best RegardsThe Suarga Padang Padang Guardians

Dear Ms.Danielle Thank you so much for your kind words.We look forward to receive you soon again at Suarga Padang Padang.Kind RegardsSafe travels.Suarga Guardians

Dear Ms. Alice,Thank you for choosing Suarga Padang Padang.Kindly accept our apologies for not meeting your expectations.In regards of our service, allow me to share that our trainees are unprivileged children from Sumba Hospitality Foundation. By hiring them as any other employee, we are given them the opportunity to expand and work overseas. We are just starting with a new group, so we do apologize if something wasn't delivery as our usual service.Thank you for bringing to our attention the third pool. In fact, this was a children pool that will be replaced by a Spa & Wellness area. In total we have two infinite pools and 5 private villas with pool.We do hope to serve you again soon.With our kindest regardsManagementSuarga Guardians

Thank you Mr.BetrandWe hope to see you soon again at Suarga Padang Padang.Suarga Guardians

Dear Mr.Bhushan KhairnarThank you for choosing Suarga Padang Padang. We are sorry to hear about the aircom inconvenience. Indeed we don't have phone in our rooms but we have do have available a 24h service through whatsapp number.We hope to welcome you again at Suarga Padang Padang anytime soon.Kind regardsSuarga Guardians

Dear Ms Carolina,Warmest Greeting from Suarga Padang Padang.We are so grateful for your kind words. Thanks for sharing your review with us.”Kind Regards,Ferryan AdriewinantaReservation Team