Problem now resolved, thanks for raising.

Hi Carol, other than the issue with the AC which you escalated to us and which we then quickly resolved, you did not make us aware of any other issues at all during your stay, and this review is the first we have heard. The hand towel issue could have been easily resolved by asking for another. The pigeon issue we were completely unaware of - this is the first time there was ever an issue with pigeons. Spikes have now been fitted to the pergola to the top flat preventing them from roosting there now so this is no longer an issue. We would appreciate if if guests would let us know if there are issues as soon as possible during their stay so we can get them resolved. Regards, Tim

Hi Kelly, disappointed to hear your issues after you had left. There should not be an issue with the water pressure so our property managers could have resolved that quickly and would also have spoken to the people above as they manage that property too. If you had raised the issue of fans we could have done something about that too - and we will install some. Electricity prices in Cyprus are the most expensive in Europe and we have been in a position where guests use so much electricity by leaving the AC on all the time and keeping the temperature very low that we do not make any money - which we cannot afford to do, hence the restriction. We know from other owners that we are not alone in having timers.

Wow, thank you very much John! You can come again! ;-)

Hi Len, I'm very disappointed to read your review. As I explained to you while you were there, you were sent a link to extensive information on the property on the HomeAway Hospitality website which I know you accessed otherwise you wouldn't have know how to get to or into the property - the link was sent to you with your booking confirmation so you had access to the information for several months, and the e-mail highlighted in bold the fact that the information was there for you. If you had taken the trouble to look, you would have found that no, we don't provide a phone (who does in an apartment abroad?), that we recommend that guests check their mobile will work before they leave, and also information about using the hot water including how to turn on the immersion, information on emergency assistance, information on nearby shopping, information on how to use the TV including who is available, information on the air conditioning and heating etc. and much much more. In my e-mails to you I also asked you to ask anything you wanted about the apartment, however, you didn't ask any questions at all. Your dissatisfaction seemed to stem from the fact that the internet didn't work on your arrival, I'm sorry that this was the case. However, you did not contact me immediately to let me know - once you did, it was sorted within four hours. You obviously had access to a phone on the first day as you called our property managers, you were also there with relatives who I am sure would have had phones, I just do not understand why you didn't contact me, even though we had been in contact just a week prior to your trip. If you have travelled abroad extensively, surely you would know to check that your phone would work when you got there? We have had thirty three 4 and 5 star reviews with nothing lower than 4 star, and we or our property managers have never experienced as difficult a guest as you who seemed to determined to criticise everything. We had guests in over Christmas who were perfectly comfortable in the apartment temperature wise and who gave us a 5 star review. It shouldn't be a surprise that apartments in Cyprus don't have carpets! The photos on the website are an up to date and accurate representation of what we offer with new lounge and dining furniture and a new mattress in the main bedroom in the last 12 months , and not cheap local products but imported via an English company. You paid only £28 per night which we believe is a bargain. Tim