Reception

Reviews of Residence Inn by Marriott Pensacola Airport/Medical Center

3 out of 5

Reviews

9.8

Exceptional

Rating 10 - Excellent. 83 out of 97 reviews" "
Rating 8 - Good. 10 out of 97 reviews" "
Rating 6 - Okay. 3 out of 97 reviews" "
Rating 4 - Poor. 1 out of 97 reviews" "
Rating 2 - Terrible. 0 out of 97 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was at your fingertips. You could even wash dishes or cook food if needed.
Stayed 1 night in Apr 2024
Response from Ryan on 4 May 2024
Thank you for your stay with us. We hope to see you again if your travels bring you back to the Pensacola area.

10/10 Excellent

Robin K., Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were exceptionally friendly. It definitely added to my enjoyment of my stay.
Stayed 3 nights in Apr 2024
Response from Ryan on 25 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Aleena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan on 19 Apr 2024
Thank you for staying with us. we hope to see you again if your travels ever bring you back to the Pensacola area

10/10 Excellent

Melody

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd time to stay, my kids are happy staying here, staff are so friendly and so helpful. The entire place is so clean. I appreciate the staff for accomodating our needs when we need it.
Stayed 3 nights in Feb 2024
Response from Ryan on 20 Feb 2024
Thank you for staying with us again. We look forward to the next time your travels bring you and your family to the area.

10/10 Excellent

Yvon

Stayed 1 night in Feb 2024
Response from Ryan on 7 Feb 2024
Thank You for staying with us. We hope to see you again if your travels bring you back to the area.

10/10 Excellent

Danielle

Stayed 2 nights in Jan 2024
Response from Ryan on 20 Feb 2024
Thank You for staying with us. We hope to see you again if your travels bring you back to the area

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean, smells nice, & the staff is outstanding. I would 10/10 stay here again!
Stayed 3 nights in Dec 2023
Response from Ryan on 20 Dec 2023
Thank You for staying with us. We hope to see you next time your travels bring you to the area. Happy Holidays.

10/10 Excellent

Candiss

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ryan on 17 Dec 2023
Thank You for staying with us. We hope that we will see you again if your travels bring you back to the Pensacola area. Happy Holidays

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Room was clean and breakfast staff was very friendly. Only knock for this stay was the mattress wasn’t as comfortable as I was used to from other stays here.
Stayed 2 nights in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Jonathan,It was a pleasure to welcome you back to Residence Inn by Marriott Pensacola Airport/Medical Center, and we are thrilled you continue to be impressed. While we are sorry the mattress wasn't quite as comfortable as your other stays, we are happy you still enjoyed a lovely visit and look forward to welcoming you back again soon.

10/10 Excellent

Melody

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very nice, room was clean and spacious. Continental breakfast is always a plus. Parking is free and pool aas decent (wish it was heated) but it's ok 😃. See you all soon in Feb again!
Stayed 4 nights in Oct 2023
Response from Ryan on 8 Oct 2023
Thank you for staying with us. We look forward to seeing you again in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great as expected. Thanks for the friendly staff😊
Stayed 4 nights in Sep 2023
Response from Ryan on 12 Sept 2023
Thank you for staying with us

10/10 Excellent

Gary Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Ryan on 28 Aug 2023
Thank You for staying with us.

10/10 Excellent

Huong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience and service!
Stayed 5 nights in Jul 2023
Response from Ryan on 12 Jul 2023
Thank You for staying with us. We hope to see you again if your travels bring you back to Pensacola.

8/10 Good

Máximo

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Ryan on 12 Jul 2023
Thank You for staying with us. We hope to see you again if your travels bring you back to Pensacola.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Ryan on 12 Jul 2023
Thank You for staying with us. We hope to see you again if your travels bring you back to Pensacola.

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Everything was amazing including the staff
Stayed 2 nights in Jun 2023
Response from Ryan on 21 Jun 2023
Good Morning Sherry,Thank you for staying with us. We hope to see you again if your travels bring you back to the area.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Ryan on 10 May 2023
Thank You for staying with us. We hope to see you again.

10/10 Excellent

Xavier

Liked: Staff & service, amenities, property conditions & facilities
Great staff, patio, and breakfast.
Stayed 1 night in May 2023
Response from Ryan on 10 May 2023
Thank You for staying with us. We hope to see you again.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport Friendly staff Helped immediately with a problem Breakfast selection okay
Stayed 8 nights in Feb 2023
Response from Ryan on 8 Mar 2023
Good Morning,Thank you for taking the time to write a review about your stay with us. We hope we will be your hotel of choice when you are in the Pensacola area. Hope to see you again.

10/10 Excellent

Sharron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I felt comfortable there, and the breakfast was good, too. The people at the front desk and the porter was helpful and attentive. I have no downside (and you can delete this), but the remote for the TV in the bedroom was extremely hard to work. It would be a nice amenity if transport to nearby restaurants might be available, and perhaps it was...we didn't ask. However, I seem to have lost a small box of rings to give to my granddaughters. it disappeared.
Response from General Manager on 5 Jan 2023
Dear Sharron,Please know that we appreciate all guest feedback, both positive and constructive. While we are thrilled about your five-star rating and happy you both enjoyed our comfortable accommodations and delicious breakfast, we are sorry you had some concerns. We recommend you reach out to our team to see if the box of rings has turned up, as we follow strict policies regarding guests' belongings.Your constructive notes are appreciated as they help us know what's important to our guests. It is our hope that we have another opportunity to welcome you back to Residence Inn by Marriott Pensacola Airport/Medical Center.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generous area for relaxing with a group. Nice working space.
Response from General Manager on 18 Dec 2022
Dear Robert,Thank you so much for the high rating, and we're thrilled that our wonderful facilities impressed you at Residence Inn by Marriott Pensacola Airport/Medical Center! Please come back and see us again soon.

10/10 Excellent

Jacqueline

Stayed 1 night in Dec 2022

8/10 Good

ROBERT

Stayed 1 night in Dec 2022

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from General Manager on 8 Dec 2022
Dear Timothy,It's wonderful to know that you had a great time with us at Residence Inn by Marriott Pensacola Airport/Medical Center! Please keep us in mind for all your future lodging needs.

10/10 Excellent

EVA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Alex

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Manique P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT! We enjoyed our stay.
Stayed 2 nights in Oct 2022
Response from General Manager on 13 Oct 2022
Dear Manique,It was a pleasure to host you during your recent visit! Our staff works hard to ensure we meet the needs of our guests. We're glad to hear our accommodations provided you with the stay you expected. Your review is greatly appreciated, and we hope to get the chance to welcome you back on your next trip to the area!

10/10 Excellent

Demetrius

Business traveller
Stayed 1 night in May 2022

10/10 Excellent

Trystain, Broomfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All nice and helpful staff, good breakfast, nice exercise equipment, good size and nice room.
Stayed 5 nights in Mar 2022
Response from General Manager on 21 Mar 2022
Dear Trystain, At Residence Inn by Marriott Pensacola Airport/Medical Center, our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that our friendly staff and excellent breakfast helped make your visit memorable. The next time you're in town, we'd be proud to host you again.

10/10 Excellent

LeeAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Would definitely stay here again!
This was the nicest hotel that we have stayed at in quite a while. We nearly always stay in a 3-3.5 star hotel whose rating is at least upper 8's or in the 9's. On our 2 night stay, we experienced no problems at all. Beds were comfy. Everything was nice and clean. The breakfast was really good. No issues. I've stayed in several different hotels in Pensacola, and this was hands down the best experience so far.
Stayed 2 nights in Feb 2022
Response from General Manager on 23 Feb 2022
Dear LeeAnn, Wow! What a fabulous review! We are thrilled to hear that you were able to enjoy everything from our yummy breakfast to our comfy accommodations. It is an honor to earn your perfect rating and while we are not in competition with any other hotel, it is amazing to see that we provided the best experience for you. Come back and visit us again anytime at Residence Inn by Marriott Pensacola Airport/Medical Center.

10/10 Excellent

Sue, Cedar Park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, cleanliness and staff super friendly
Stayed 1 night in Dec 2021
Response from General Manager on 30 Dec 2021
Dear Sue, Our friendly staff truly enjoyed hosting you and will be proud they were a highlight of your visit. The next time you're looking for clean, modern accommodations in the area, please come see us again at Residence Inn by Marriott Pensacola Airport/Medical Center!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel. It was nice and clean.
Stayed 6 nights in Aug 2021
Response from General Manager on 19 Aug 2021
It was a pleasure hosting you at Residence Inn by Marriott Pensacola Airport/Medical Center! We're glad our attention to cleanliness impressed you, and we look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very clean. Staff was amazing
Stayed 1 night in Aug 2021
Response from General Manager on 9 Aug 2021
Wow! What a fantastic review. Thank you so much for highlighting our beautiful accommodations and spectacular service. Our team will be thrilled to be recognized for their hard work. Should your travels bring you back, count on Residence Inn by Marriott Pensacola Airport/Medical Center again to deliver.

6/10 Okay

Ann-Marie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Rachel

Business traveller
Liked: Staff & service
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern facility. Breakfast was not available although it was during established service time.
Stayed 1 night in Jun 2021
Response from General Manager on 10 Jun 2021
Here at Residence Inn by Marriott Pensacola Airport/Medical Center, immaculate accommodations can always be found. We greatly appreciate your patience as we work to get our regular breakfast service back up and running again as soon as it's safe to do so. Come back and visit us soon for another five-star experience!

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean!
Very clean and staff was a delight.
Stayed 1 night in May 2021
Response from General Manager on 2 Jun 2021
Dear Katie, What a great review to read, thank you for sharing! It's always a privilege to hear when our guests have had such an enjoyable visit. It's especially great to know that you appreciated our clean and comfortable accommodations, as well as the exceptional hospitality our team provides. From all of us at Residence Inn by Marriott Pensacola Airport/Medical Center, thank you so much for taking the time to leave your kind words, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great modern property with an excellent staff.
Stayed 3 nights in May 2021
Response from General Manager on 27 May 2021
Thank you for allowing us to host you at Residence Inn by Marriott Pensacola Airport/Medical Center. We are thrilled to receive your encouraging compliments regarding our team, and we will gladly share your review with our staff. It was a pleasure to call you our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Jamekelea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, Guest laundry, workout room and business center.
Stayed 4 nights in Apr 2021
Response from General Manager on 6 May 2021
We're thrilled you had a chance to take advantage of our amenities and hope you had a comfortable and pleasant stay. It was a pleasure to host you and we can't wait to see you again soon at Residence Inn by Marriott Pensacola Airport/Medical Center!

10/10 Excellent

Anthoni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel stay in Pensacola
This hotel is perfect. The room had everything. Dishes , dish doap, stove, perfect amount of room. Loved it, and loved how clean it was .
Stayed 1 night in Apr 2021
Response from General Manager on 1 May 2021
Dear Anthoni, From our well-equipped rooms to our clean facilities, we are elated to hear that you enjoyed your visit to Residence Inn by Marriott Pensacola Airport/Medical Center. Anytime you need another perfect getaway, count on us again to deliver.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We were in town for a sports event and had a lovely stay. The hotel staff was always pleasant and greeted us as we entered the lobby. The hotel was clean and comfortable. The kids enjoyed the pool and basketball court.
Stayed 2 nights in Apr 2021
Response from General Manager on 21 Apr 2021
At Residence Inn by Marriott Pensacola Airport/Medical Center our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that our friendly staff made you feel welcome and that you appreciated our attention to cleanliness. Thank you for sharing how much your kids enjoyed the pool and basketball court. The next time you're in town, we welcome you to stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room amenities were superb as well as the staff, however the room next to me had a party with loud music and loud people until late hours at night. At some point they burnt something in the microwave and the alarm went off for a while and the smell lingered for a few hours. The desk manager promised to take care of but it took multiple complains and calls before they finally settled down past 11pm. This was an overnight stay and we had the get on the road early so needless to say that we did not get a good night sleep.
Stayed 1 night in Mar 2021
Response from General Manager on 15 Mar 2021
Thank you for staying with us and taking the time to share your experience. We're glad our well-appointed rooms and friendly staff impressed you. However, we apologize for any concerns about the behavior of other guests as well as for any delay in getting it resolved. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean. Very friendly and welcoming staff, especially Ryan at the front desk. The shuttle driver Daniel was a very nice guy as well.
Stayed 1 night in Mar 2021
Response from General Manager on 16 Mar 2021
Thank you so much for the review. We are thrilled that you were able to enjoy our clean accommodations and wonderful service. Ryan and Daniel will be delighted to be recognized for their hard work. Should your travels bring you back, count on Residence Inn by Marriott Pensacola Airport/Medical Center again to deliver.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the cleanliness of the room and overall of the property. Also the front desk staff was very nice. Furthermore the many options they give you for watching tv or movies, I was impressed.
Stayed 1 night in Feb 2021
Response from General Manager on 3 Mar 2021
A clean property and friendly staff are both important to a successful trip, and to hear that this was your experience has us delighted. We're also glad you loved the in-room entertainment, and we look forward to welcoming you back to Residence Inn by Marriott Pensacola Airport/Medical Center for another fantastic experience.