Een minibar, een kluis op de kamer, een laptopwerkplek

Beoordelingen van Fraser Suites Perth

5 out of 5
Fraser Suites Perth
10 Adelaide Terrace, East Perth, WA

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 1499 van 2299 beoordelingen" "
Gastenscore: 8 - Goed. 581 van 2299 beoordelingen" "
Gastenscore: 6 - Redelijk. 127 van 2299 beoordelingen" "
Gastenscore: 4 - Matig. 71 van 2299 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 2299 beoordelingen" "

9,4/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Wifi internet connection was broke for over 30 hours. That is unacceptable: it seems that they did not care at all.
3 nachten verbleven in mei 2019
Reactie van Fleur Jubb, Rooms Division Manager op 22 mei 2019
Thank you for your post. Telstra, the service provider, cut a fibre line in the street, which cut the service to the hotel and unfortunately they were unable to rectify the situation in a more timely manner. We understand this is very frustrating and the service has been restored. We hope to have an opportunity to welcome you back for a more enjoyable and more productive stay soon

10/10 – Uitstekend

Melissa

Positief: Netheid, staat van de accommodatie en faciliteiten
Lovely resort to stay at! Will definitely be back
1 nacht verbleven in april 2024

8/10 – Goed

Kushla

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding room with great view. Tv didn't work very well Didn't dine here because we didn't want to sit in the lobby but found a couple of good places nearby and could walk to.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Alexi

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Tina, Kellerberrin

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and reasonably priced. Only downside was an annoying alarm of some sort that kept going off in the lobby. We stayed on the 18th floor so it was nice and quiet in our room, with views over the river. Rooms are clean and have everything you need. Great place to stay in the city
1 nacht verbleven in maart 2024
Reactie van Travis Clemmet op 11 mrt 2024
Hi Tina,Thank you for including Fraser Suites Perth in your recent travels, it was great to read you enjoyed your stay with us.Being located between the WACA, Queens Gardens, and Swan River, we certainly do have some amazing views from our apartments !!With the renovation of our restaurant, some noises are generated which are beyond our control. We will work with the construction company to keep these to a minimum.Looking forward to welcoming you back again soon.Kind regards,Travis Clemmet

10/10 – Uitstekend

Leidy

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff that work there are really kind and keen to help you with anything you need. The bedroom was astonishing. Common areas are also in a good condition. We had a great time. Thank you :)
1 nacht verbleven in februari 2024
Reactie van Travis Clemmet op 24 feb 2024
Hi Leidy,Thank you for including Fraser Suites Perth in your recent travel plans.It was great to see you had an amazing stay with us.Our staff truly are our greatest asset, and it was wonderful to hear they helped make your stay memorable.Looking forward to welcoming you back again soon.Kind regards,Travis Clemmet

8/10 – Goed

Tania

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
The bedroom TV unit had finger hand marks all over the front of the glass, the glass on the table was not sitting on the table correctly, the bed sheets were not tucked in which meant the sheets were all squashed up by morning. The bed and pillows were the highlight, 10/10
1 nacht verbleven in januari 2024
Reactie van Travis Clemmet op 1 feb 2024
Hi Tania,Thank you for including Fraser Suites Perth in your recent travel plans.Please accept my apologies for the finger hand marks on the glass, and the bed linen. I will ensure your feedback is relayed to our housekeeping team, so we can better improve our services for future travelers.Looking forward to welcoming you back again soon.

8/10 – Goed

Thomas

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023

10/10 – Uitstekend

Connor

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Bruce

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Spacious and well appointed. Very friendly service and great facilities. Fantastic
3 nachten verbleven in januari 2024
Reactie van Travis Clemmet op 31 jan 2024
Hi Bruce,Thank you for including Fraser Suites Perth in your recent travel plans.It was great to see you enjoyed your stay with us.Our staff certainly are our greatest asset, and it was amazing to hear our wonderful team was able to provide you with a memorable experience.Looking forward to welcoming you back again soon.

8/10 – Goed

Sahkuntala

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Masayuki

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023

6/10 – Redelijk

Anh Khoa

Reisde met familie
6 nachten verbleven in december 2023

8/10 – Goed

MING

Reisde met familie
Positief: Netheid, comfort kamer
6 nachten verbleven in december 2023

6/10 – Redelijk

Dan

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
I always say a smile costs nothing but it is worth a thousand dollars. When I arrived at the front desk I found the staff were very off hand. Normally I would expect the first thing they would say is “Welcome to Fraser Suites.” There were no smiles and no welcoming words or any attempt at conversation. Our stay was for two nights, when we arrived back on the second night we found the bed had not been made and the room had not been cleaned. This situation arose because we had the “Do not disturb sign on.“ The cleaning staff left a note for us to ring a number and advise when the room was available. We did this, a woman answered and said it would be actioned, but to no avail. The night staff sent up towels but we had to make the bed. Not good enough.
2 nachten verbleven in januari 2024
Reactie van Travis Clemmet op 31 jan 2024
Hi Dan,Thank you for speaking with Zurine regarding your stay over the phone.We appreciate you taking the time to provide us with your constructive feedback, and will work towards making the necessary improvements.Looking forward to welcoming you back again soon.

10/10 – Uitstekend

Jose

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Andy

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Rodney

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
As advertised
4 nachten verbleven in december 2023

10/10 – Uitstekend

TECK MENG LAWRENCE

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in, great service and friendly staff, stayed with a 2.5 year old. Provided baby cot and has equipped kitchen. No oil sauces or condiments. Might need to park on the street sometimes. Would stay again.
3 nachten verbleven in november 2023
Reactie van Ben op 6 dec 2023
Hi Lawrence,Thank you for your review. We are pleased to hear you had an enjoyable stay. We do have oil and condiments available for our guests. Car parking is subject to availability, and we always try our best to accommodate your requests. We look forward to seeing you again.

10/10 – Uitstekend

hamish

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Fully self contained
3 nachten verbleven in november 2023
Reactie van Emma Davey op 4 dec 2023
Dear Hamish,Thank you for your great review! It is so nice to hear that you enjoyed our self-contained apartments. We hope you had a wonderful week and hope to welcome you back another time. Warmest Regards,Emma Davey

6/10 – Redelijk

Martin

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
6 nachten verbleven in november 2023

10/10 – Uitstekend

TOSHIO

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
部屋の音が気になったのでフロントに言ったら、部屋を交換していただいた。とても対応が良かった。困ったことの相談も引き受けてくれた。 パースに来たらまた泊まりたい。
5 nachten verbleven in november 2023
Reactie van Emma Davey op 4 dec 2023
Dear Toshio,Thank you for your great review! We hope you had a wonderful week and hope to welcome you back another time. Warmest Regards,Emma Davey

6/10 – Redelijk

Asten

Reisde met partner
Room was spacious, however very noisy could hear everything happening in joining rooms and in the hallway, disturbing sleep. Buffet breakfast was pretty average for price, food wasn’t very hot.
3 nachten verbleven in november 2023
Reactie van Emma Davey op 17 nov 2023
Hi Asten,Thank you for taking the time to leave us some feedback on your recent stay. I am sorry that you found the public areas noisy and the buffet breakfast foods not as hot as you would like. I have raised these points with the relevant departments for their appraisal. We hope you had a great week and we hope to see you again another time. Kind Regards,Emma Davey

10/10 – Uitstekend

Wayne

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We have stayed at Fraser’s suites a number of times and have always enjoyed the venue for cleanliness, accessibility and very helpful and friendly staff. We would recommend staying here again. Thank you staff at Fraser’s for providing a very enjoyable weekend’s birthday celebration for my wife and I. 😊
2 nachten verbleven in november 2023
Reactie van Emma Davey op 4 dec 2023
Dear Wayne,Thank you for your great review! We hope you and your wife had a wonderful birthday celebration and hope to welcome you back soon! Warmest Regards,Emma Davey

10/10 – Uitstekend

Rhys

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Nice and new with a great view
1 nacht verbleven in november 2023
Reactie van Emma Davey op 7 nov 2023
Dear Rhys,Thank you for your kind review! We are very glad to learn that you appreciated our nice rooms and were happy with the view. We look forward to welcoming you back another time!Warmest Regards,Emma Davey

10/10 – Uitstekend

Lorraine, Tonbridge

Positief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in oktober 2023
Reactie van Emma Davey op 4 dec 2023
Dear Lorraine,Thank you for your kind feedback! We hope you had a wonderful week and hope to welcome you back another time. Warmest Regards,Emma Davey

8/10 – Goed

Blue

2 nachten verbleven in oktober 2023
Reactie van Emma Davey op 4 dec 2023
Dear Blue,Thank you for your feedback. We hope you had a great week and hope to welcome you back another time. Warm Regards,Emma Davey

6/10 – Redelijk

Dawn

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Emma Davey op 4 dec 2023
Dear Dawn,Thank you for your great review! We hope you had a wonderful week and hope to welcome you back another time. Warmest Regards,Emma Davey

8/10 – Goed

satomi

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
エレガントで高級な雰囲気で、温水プールやジムもあり滞在を楽しめました。 12階だったので、バルコニーからスワンリバーが見えてとても素敵でした。 館内のアロマの香りが少し甘すぎるかと思いました。好き嫌いが分かれると思います。 リクエストでハイダーベットを入れてもらいましたが、一泊50ドルでお得でした。
Reactie van Emma Davey op 14 okt 2023
Dear Satomi,Thank you very much for your kind review! I am so pleased to hear that you enjoyed the view from your room and found our gym and heated pool to your liking. We hope you had a lovely week and look forward to welcoming you back another time.

4/10 – Matig

Geverifieerde reiziger

Disappointed stay.
First time staying at this Hotel. Disappointed with the housekeeping service. They dont replenish the vanity kit, coffee and Chocolate drinks even when its all used up. Had to call them a few times before they come and replenish. The most shocking item we came across in the room was the bathrobe. There was a 10cm tear on the left sleeve. I couldn't believe that no checks were done on the bathrobes when they were preparing the room for new check-in. There was also no stationery in the room. Was told at the reception that we can request for it. Is this Fraser Suites standard? I stayed there for 7 nights. 2 nights booking was with Hotel.com and another 5 nights with another booking platform.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Jacob

2 nachten verbleven in september 2023

8/10 – Goed

Dilacta

2 nachten verbleven in augustus 2023

10/10 – Uitstekend

ludita

1 nacht verbleven in augustus 2023

8/10 – Goed

Gemma

Positief: Netheid, staat van de accommodatie en faciliteiten
Lack of parking was disappointing but other than that a beautiful stay!
1 nacht verbleven in augustus 2023
Reactie van Emma Davey op 9 aug 2023
Dear Gemma,Thank you for sharing your feedback on your recent stay with Fraser Suites Perth. We are pleased to hear that you enjoyed it and were comfortable during your time with us. Our parking is subject to availability but we are lucky enough to be surrounded by alternate street parking that our friendly team can assist to guide you to if you need other options. We hope you had a great weekend and look forward to welcoming you back in the future! Kindest Regards, Emma Davey

2/10 – Ontzettend slecht

Shane

Reisde met partner
Negatief: Netheid, voorzieningen
The Room was very nice, but the service was a bit rude and the car park for the venue was full when there were plenty of empty rooms. They should prioritise for people staying.
2 nachten verbleven in augustus 2023
Reactie van Emma Davey op 9 aug 2023
Dear Shane,Thank you for your feedback. We are glad you found your room to your satisfaction. We apologise for the lapse in service and will strive to improve this for next time. We are sorry that you were unable to park onsite. We have limited parking bays for our guests and it operates subject to availability. We are fortunate enough to be surrounded by ample street parking though and our team can direct you to them on arrival. We hope to welcome you back again in the not-too-distant future. Kind Regards, Emma Davey

4/10 – Matig

Vasos

Zakenreiziger
Positief: Netheid, comfort kamer
lovely stay but for the issues described
several issues during the stay including no car parks, no food in the restaurant, didn't send receipt as asked, and wifi did not work initially.
2 nachten verbleven in juli 2023
Reactie van Emma Davey op 9 aug 2023
Dear Vasos, Thank you for leaving us some feedback on your stay. We received your observations and acknowledge how we can improve these points as addressed above. We hope you had a productive week and hope to welcome you back another time. Kind Regards, Emma Davey

8/10 – Goed

JOHN P

3 nachten verbleven in juli 2023

10/10 – Uitstekend

Merlyn

Positief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Marc

4 nachten verbleven in juli 2023

10/10 – Uitstekend

Robert

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Parking hard . Only $10 to get to the casino by Uber from there and breakfast was really good cook breakfast buffet
1 nacht verbleven in juli 2023
Reactie van Alexis H op 24 jul 2023
Dear Robert,Thank you for your review of Fraser Suites Perth. We are pleased you enjoyed your stay and the buffet breakfast. We hope to see you again!

6/10 – Redelijk

Krissy

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great rooms, great service and perfect location.
1 nacht verbleven in juli 2023
Reactie van Alexis H op 24 jul 2023
Dear Christopher,Thanks for your review! We are pleased you enjoyed your stay and hope to welcome you back again soon.

4/10 – Matig

Charlotte

Zakenreiziger, Reisde met partner
Positief: Voorzieningen
Negatief: Netheid
Enjoyed the pool and spa. Room was spacious and smart. Tv didn’t work, no room service menu in the room. Couldn’t use the room phone.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly, hotel clean lots to choose from at breakfast
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Richard manu

1 nacht verbleven in juni 2023

8/10 – Goed

Declyn

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Hayley

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice room. Beautiful view
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Stephen

Positief: Netheid, comfort kamer
4 nachten verbleven in april 2023

10/10 – Uitstekend

Jessica

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A lovely hotel. We made the most of our stay and used the indoor pool/spa which was amazing. The buffet breakfast the next day was a must too! The view from our room was gorgeous, the bed was so comfortable! Was overall an amazing hotel.
1 nacht verbleven in mei 2023
Reactie van Emma Davey op 18 mei 2023
Hi there Jessica,Thank you for leaving such a wonderful review! We are delighted to learn that you enjoyed your time with us. We are very lucky to have some rooms with gorgeous views and we are so glad you were able to experience them too. We hope we can welcome you back next time for another relaxing getaway! Warmest Regards,Emma Davey

10/10 – Uitstekend

Esther

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Comfy, spacious, clean, friendly staff, so happy with everything.
3 nachten verbleven in mei 2023
Reactie van Emma Davey op 18 mei 2023
Dear Esther,Thank you for choosing to stay at Fraser Suites Perth. We appreciate you taking the time to share your feedback with us. Based on your positive review, we are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Perth, we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not-too-distant future. Warmest Regards,Emma Davey