Premier kamer, 1 kingsize bed, uitzicht op rivier | Een kluis op de kamer, een bureau, een laptopwerkplek
Beschikbaarheid controleren

Beoordelingen van Pan Pacific Perth

5 out of 5
Pan Pacific Perth
207 Adelaide Terrace, East Perth, WA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 466 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 330 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 109 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 69 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 28 van 1002 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Joost, Zelhem

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel, only carparking is expensive
8 nachten verbleven in februari 2023
Reactie van Paul Flett – General Manager op 28 feb 2023
Dear Joost,Thank you for your positive review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance.We look forward to welcoming you back.Sincerely Yours,Paul Flett

2/10 – Ontzettend slecht

Ralph

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
2 nachten verbleven in januari 2023
Reactie van Paul Flett – General Manager op 18 jan 2023
Dear Ralph,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Goed: Ruim van opzet, de kamers en het hotel in zijn geheel, goed ontbijt, goede service personeel. Minder: De afgebladerde muur aan het hoofdeinde van het bed en schoonmaak kon beter. Op sommige plekken flinke dotten stof.
2 nachten verbleven in juli 2019
Reactie van Service One op 10 jul 2019
Thank You for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Amelia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Paul Flett – General Manager op 30 apr 2024
Dear Amelia,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Javier

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
3 nachten verbleven in april 2024
Reactie van Paul Flett - General Manager op 29 apr 2024
Dear Javier,Thank you for the positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

Sharna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Paul Flett – General Manager op 29 apr 2024
Dear Sharna,Thank you for the positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Antonio

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing complex with great facilities and great location.
2 nachten verbleven in april 2024
Reactie van Paul Flett – General Manager op 29 apr 2024
Dear Antonio,Thank you for the positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

6/10 – Redelijk

Melanie

Reisde met partner
Positief: Netheid, voorzieningen
Receptionist was too many questions about what we were doing on our stay. More like a robot.
1 nacht verbleven in april 2024
Reactie van Paul Flett - General Manager op 29 apr 2024
Dear Melanie,Thank you for the review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

Alistair

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel in great location for exploring the Perth CBD and surrounds.
1 nacht verbleven in maart 2024
Reactie van Paul Flett – General Manager op 10 apr 2024
Dear Alistair,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Andrea, Ocean Reef

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room, great food served at the wedding we attended.
1 nacht verbleven in maart 2024
Reactie van Paul Flett – General Manager op 27 mrt 2024
Dear Andrea,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Amber

1 nacht verbleven in maart 2024
Reactie van Paul Flett – General Manager op 29 apr 2024
Dear Amber,Thank you for the positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

Tina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
With Reno’s just a bit noisey but would be staying again
1 nacht verbleven in maart 2024
Reactie van Paul Flett – General Manager op 27 mrt 2024
Dear Tina,Thank you for your review and recent stay with us.We appreciate your comments with regard to the refurbishment and related disturbances during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

4/10 – Matig

Steven

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Room very dated. Can’t recommend
4 nachten verbleven in februari 2024
Reactie van Paul Flett - General Manager op 20 mrt 2024
Dear Steven,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.The hotel is currently undergoing a full refurbishment and I hope to welcome you back into one of our newly refurbished rooms in the near future.Sincerely Yours,Paul Flett – General Manager

6/10 – Redelijk

KAZUSHI

Positief: Netheid, personeel en service
3 nachten verbleven in maart 2024
Reactie van Paul Flett - General Manager op 20 mrt 2024
Dear Kazushi,Thank you for the review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

Ross

Zakenreiziger
Positief: Personeel en service, voorzieningen
The property is being done up so there's a bit of noise, the new fit out is very average and cheaply done. The best rooms are the club rooms.
3 nachten verbleven in maart 2024
Reactie van Paul Flett – General Manager op 20 mrt 2024
Dear Ross,Thank you for your positive review and recent stay with us.We appreciate your comments with regard to the refurbishment and related disturbances during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

KIERON

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff
4 nachten verbleven in maart 2024
Reactie van Paul Flett – General Manager op 20 mrt 2024
Dear Kieron,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

4/10 – Matig

Nicholas

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Paul Flett – General Manager op 20 mrt 2024
Dear Nicholas,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

2/10 – Ontzettend slecht

David

1 nacht verbleven in maart 2024
Reactie van Paul Flett - General Manager op 27 mrt 2024
Dear David,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Tony

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderfully comfortable room
2 nachten verbleven in februari 2024
Reactie van Paul Flett - General Manager op 20 mrt 2024
Dear Tony,Thank you for your positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Chloe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a comfortable stay.
1 nacht verbleven in februari 2024
Reactie van Paul Flett – General Manager op 28 feb 2024
Dear Chloe,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

Christoph

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Paul Flett – General Manager op 27 mrt 2024
Dear Christoph,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I have enjoyed my stay at the hotel and special mention to Binita who kindly upgrade us to the newly renovated rooms and allow us to check in early after hearing that we have been waiting since 7+am to check in. The only set back is the wifi in the room. For some strange reasons, emails can only be received and cannot be sent whether using the hotel wifi or my personal mobile hotspot. The hotel advised that other guests from Singapore also faced with the same issue. Do hope that they will resolve this as it is very important for business travellers to stay connected.
2 nachten verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.I have passed your feedback onto our IT manager to look into.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Bianca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautifully renovated room and feels 5 star the minute you walk into the hotel. The only let down was the pool and the wind tunnel in there
2 nachten verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Bianca,Thank you for the great feedback of our hotel and kind comments on our newly refurbished rooms.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

6/10 – Redelijk

tracy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was good the room was very basic. No bar fridge facility. Our bathroom was designed for a wheelchair, so shower layout was not really designed for standing. Windows were filthy, roof top view of rubbish on roof level below. Montys was great for breakfast
1 nacht verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Tracy,Thank you for your review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

LEGRIS

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent séjour
Séjour excellent du début à la fin. Prix sur Hôtels.com très raisonnable pour cette catégorie d’hôtels. Check-in réalisé par une hôtesse adorable. Chambre très belle, spacieuse, avec une belle vue. La localisation est idéale à 10 minutes à pied du centre ville.
2 nachten verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Legris,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

Jonatah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Jonatah,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Russell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Russell,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Craig

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking is expensive at $40 a night but the rooms are nice and the staff was good.
3 nachten verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Craig,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Close to the heart of the city
The hotel was clean, staff were very friendly and in the heart on the city. Everything was close or able to get on free public transport, however the only down fall is the parking is a bit high and no free parking around. I would stay here again.
1 nacht verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Matthew

1 nacht verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Matthew,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Melanie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We look forward to our next stay
2 nachten verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Melanie,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and look forward to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

Renee

1 nacht verbleven in januari 2024
Reactie van Paul Flett – General Manager op 28 feb 2024
Dear Renee,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

4/10 – Matig

PETER

Positief: Netheid
Negatief: Comfort kamer
1 nacht verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Peter,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

Justin, Brisbane Airport

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Present stay and recently renovated room.
2 nachten verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Justin,Thank you for the great feedback of our hotel and kind comments on our newly refurbished rooms.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Russell

Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Russell,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

4/10 – Matig

Matt

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
C grade hotel
Disappointing stay. Loud drilling noise from renovations which began in 2019 and front desk advised will continue until 2025. Room service took 1.5 hours to arrive and was pretty bad. Best to find a better hotel elsewhere.
4 nachten verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Matt,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.We only started our refurbishment in May 2023 and are planning to have most finalised by June/July this year.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Kenichi

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
One of the chef had not been smile in the breakfast’s restaurant. I hesitated to order the omelette to that chef.However others was no problems.
2 nachten verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Kenichi,Thank you for the great feedback of our hotel.I will discuss your feedback with our Executive Chef.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Damien

3 nachten verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Damien,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

KELLY VIEIRA

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Bom hotel
O hotel é lindo, bem localizado e super limpo! O quarto tem uma vista incrível mas as janelas são lacradas. Ficar sem ventilação natural é horrível, parece que estamos presos numa caixa. A cama e os travesseiros são perfeitos, extremamente confortáveis! A sensação é de dormir nas nuves! A piscina não pega muito sol mas o local é agradável. Café da manhã ok.
1 nacht verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Kelly,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

kelly

Positief: Netheid, personeel en service en voorzieningen
Lovely staff, great communication beds comfy
1 nacht verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Kelly,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

4/10 – Matig

Matthew

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Showing its age and desperately needs renovations. Also very dirty.
1 nacht verbleven in januari 2024
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Matthew,Thank you for your review and recent stay with us.We appreciate your comments with regard to outdated look noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We are doing a full refurbishment currently and are looking forward to some changes.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Gopinath

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place to stay & very self-sufficient place.
1 nacht verbleven in december 2023
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Gopinath,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

Johanna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Tye

Reisde met partner
Positief: Netheid
Unable to get in room dining Contacted front desk and they were going to notify back about it and they never did forcing me to find food elsewhere
1 nacht verbleven in december 2023
Reactie van Paul Flett – General Manager op 29 jan 2024
Dear Tye,Thank you for your review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced and will follow this up with our Front Office Manager.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

Leanne

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Paul Flett – General Manager op 31 dec 2023
Dear Leanne,Thank you for your positive review.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Julianne

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Paul Flett – General Manager op 31 dec 2023
Dear Julianne,Thank you for your positive review.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 – Goed

Dean

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were great free upgrade to new renovated was a plus
1 nacht verbleven in december 2023
Reactie van Paul Flett – General Manager op 28 dec 2023
Dear Dean,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay in one of our newly renovated rooms and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Joe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in december 2023
Reactie van Paul Flett – General Manager op 28 dec 2023
Dear Joe,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Paul Flett – General Manager op 28 dec 2023
Dear Jonathan,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel with good facilities. We were upgraded to a suite on arrival which was a nice surprise.
5 nachten verbleven in december 2023
Reactie van Paul Flett – General Manager op 22 dec 2023
Dear Guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager