Lobby

Beoordelingen van Best Western Plus Philadelphia Airport S. At Widener Univ.

2.5 out of 5

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 303 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 274 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 181 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 117 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 128 van 1003 beoordelingen" "

7,2/10

Netheid

8,2/10

Personeel en service

6,6/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Md Hasibul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to airport.
1 nacht verbleven in april 2024
Reactie van fd op 1 mei 2024
Thank you for your feedback.

10/10 – Uitstekend

Jessica

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice. The room was clean and the breakfast was good.
2 nachten verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello Jessica,We're delighted to hear you enjoyed your stay with us! Your positive feedback on our clean rooms and delicious breakfast is much appreciated. We strive to provide a comfortable experience for all our guests. Thank you for sharing your thoughts with us.

10/10 – Uitstekend

neida

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello neida,We are glad to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

6/10 – Redelijk

Mohammad

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Shower handle was not working. Only very hot water from shower and not able to adjust as the shower handle is not working.
1 nacht verbleven in april 2024

10/10 – Uitstekend

emmery

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s great I’m just thirsty wish they had some water bottles in the room 😂
1 nacht verbleven in april 2024
Reactie van fd op 27 apr 2024
Thank you for your suggestion and we are glad you had a great stay.

10/10 – Uitstekend

Patricia

Reisde met partner
The rooms was clean and neat
1 nacht verbleven in april 2024
Reactie van fd op 27 apr 2024
We are glad you had a nice stay. Thank you.

4/10 – Matig

RJ

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van anna op 22 apr 2024
Could you provide a little information about your stay and what went wrong. We strive to make every experience enjoyable. Very sorry you didn't enjoy your stay.

6/10 – Redelijk

Zarlasht

Zakenreiziger
too far
3 nachten verbleven in april 2024
Reactie van Manager op 19 apr 2024
Hello Zarlasht, We apologize for any inconvenience you experienced during your stay. Please feel free to reach out to our management team with any further feedback you may have. Thank you for sharing your thoughts with us.

2/10 – Ontzettend slecht

Jason

Reisde met een groep, Zakenreiziger
Positief: Personeel en service
There were people running up and down the hallways until after 3 am, hitting the doors and screaming what would be considered racial profanities if said by a white person, being aggressive and threatening... it was Very obnoxious and led to no sleep all night. I could smell what I assume was narcotics being smoked and the room above me didn’t sleep at all, they were stomping around and sliding chairs across the floor, it was absolutely ridiculous. The lady that was working at the front desk (8 pm) is a sweet heart though and she did a great job and had a good attitude.. we had been awake for almost 3 days restoring power in the area and just needed a little sleep, which didn’t happen. I reached out to the hotel and they won’t respond… the place reminded of the projects and the neighborhood would be fitting of that. If I wanted to be in that environment I would have went to the motel 6.. very disappointed
1 nacht verbleven in april 2024
Reactie van Manager op 15 apr 2024
Hello Jason, We apologize for the disturbances you experienced during your stay. Your feedback is concerning, and we will address it with the appropriate team members. We appreciate your kind words about our front desk staff and will ensure they are recognized for their excellent service. Should you have any further concerns, please feel free to reach out to our management directly. Your comfort and safety are our utmost priority, and we thank you for sharing your experience with us.

10/10 – Uitstekend

Emil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Raynell at check-in was super friendly and professional
1 nacht verbleven in april 2024
Reactie van Manager op 15 apr 2024
Hello Emil,We're delighted to hear that Raynell provided excellent service during your check-in. Our team strives to ensure all guests have a pleasant experience from the moment they arrive until they depart. Should you have any further feedback or require assistance, please don't hesitate to reach out.

10/10 – Uitstekend

Rodrigo

1 nacht verbleven in april 2024
Reactie van Manager op 2 mei 2024
Hello Rodrigo,We are delighted to hear that you had a wonderful experience at our hotel! Please do not hesitate to contact us if you have any further comments or suggestions to share.

10/10 – Uitstekend

Alberto, Opalocka

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ms Anna, guest services, was the best! She helped my friend and I with early check-in as soon as she could and made us feel welcomed and comfortable. Smooth process overall
3 nachten verbleven in april 2024
Reactie van Manager op 10 apr 2024
Hello Alberto,We are delighted to hear that Ms. Anna provided you with exceptional service during your stay. Our team strives to ensure a seamless experience for all our guests, and we are pleased that she could accommodate your request promptly. Your comfort is our priority, and we hope to welcome you back in the future.

8/10 – Goed

Karina

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, staff comfy beds
1 nacht verbleven in maart 2024
Reactie van Manager op 7 apr 2024
Hello Karina,We are thrilled to hear that you found our hotel to your liking and enjoyed our comfortable beds. Your positive feedback is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.

4/10 – Matig

Gonzalo

Negatief: Netheid
1 nacht verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Hello Gonzalo, We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to reach out to our team with any specific feedback you may have so we can improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

GISELLA, ROSELLE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent service
1 nacht verbleven in maart 2024
Reactie van Manager op 2 apr 2024
Hello GISELLA,We are delighted to hear that you received excellent service during your stay with us. Your satisfaction is our priority, and we strive to provide all our guests with a memorable experience. If there is anything more we can do to enhance your future stays, please do not hesitate to reach out to us.

4/10 – Matig

Rosemary

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Heat was not adjustable not enough outlets Only 1 bed had an individual lamp, very thin blanket. Dirty.
1 nacht verbleven in maart 2024
Reactie van Manager op 2 apr 2024
Hello Rosemary, We appreciate your feedback and apologize for any inconvenience. For any future stays, please feel free to reach out to our management directly to address your concerns and ensure a more comfortable experience during your stay.

6/10 – Redelijk

zachary

Reisde met familie
Positief: Personeel en service
Staff were extremely polite. Room was somewhat clean. Stayed 3 nights and got one new set of towels and trash was taken once. Nobody fixed beds. Not sure I would stay again to be honest.
3 nachten verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello zachary, We appreciate your feedback and are pleased to hear you found our staff polite. We apologize for any inconvenience regarding housekeeping services and will address this with the team. We appreciate your insights and hope to welcome you back in the future to experience improvements firsthand.

8/10 – Goed

Yumei

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are nice. The location is convenient for us.
1 nacht verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Yumei,We are pleased to hear that you found our staff accommodating and enjoyed our convenient location. If you have any other feedback or suggestions for improvement, please feel free to reach out to us directly.

8/10 – Goed

Amy

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Amy, We appreciate you choosing our hotel for your stay! If there were any areas that did not meet your expectations, please do not hesitate to contact us directly so we can address them accordingly. We hope to welcome you back soon for an even better experience!

10/10 – Uitstekend

Kayla, Clinton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was only noisy due to the apartments near the building but once they went to sleep it was dead silence. Great quick stay
1 nacht verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello Kayla,We appreciate you sharing your experience with us. Your feedback helps us understand our guests' perspectives better. Should you have any further concerns, feel free to reach out to our management team directly. Hope to welcome you back for another great stay soon.

10/10 – Uitstekend

LAWRENCE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place for the price. Great staff
2 nachten verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello LAWRENCE,We are pleased to hear you enjoyed your stay with us and found our staff to be exceptional. Your kind words are truly appreciated. Thank you for choosing our hotel for your accommodations.

10/10 – Uitstekend

Moira

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No fan in bathrooms??
1 nacht verbleven in maart 2024
Reactie van Manager op 20 mrt 2024
Hello Moira,We appreciate you sharing your feedback with us. We'll make sure to pass your comments along to the relevant team for their consideration. Thank you for bringing this to our attention.

4/10 – Matig

Wadeline, Margate

Reisde met partner
Positief: Netheid, personeel en service
Not everyone is a smoker, the room we got smelled like someone was in there smoking, the smells was unpleasant. My husband and I were too tired to go back downstairs requesting another room, since we had to be up early to go to my cousins funeral. The bed was uncomfortable, a night at a hotel should feel like a short stay at home, I should feel somewhat comfortable a bit. The sheer curtain causing the daylight outside to wake us up on Sunday was a killer.
2 nachten verbleven in maart 2024
Reactie van Manager op 16 mrt 2024
Hello Wadeline,We apologize for your experience and appreciate your feedback. We encourage guests to address any concerns during their stay so that we may provide a solution promptly. We strive to ensure all guests have a comfortable stay with us. Your comments will be communicated to the relevant team for review and improvement.

10/10 – Uitstekend

Tracey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly and the room and breakfast was nice
1 nacht verbleven in maart 2024
Reactie van Manager op 9 mrt 2024
Hello Tracey,We are glad to hear that you enjoyed the friendly staff, comfortable room, and tasty breakfast during your stay. Your positive feedback motivates us to continue providing exceptional service to all our guests. If you have any further comments or suggestions, we would love to hear from you.

6/10 – Redelijk

Scott

2 nachten verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Scott, We appreciate you choosing our hotel for your stay. Should you have any feedback you'd like to share with us, please don't hesitate to reach out. Our team is always eager to improve and ensure our guests have a pleasant experience.

10/10 – Uitstekend

Ronald

Mitchell was very nice and accommodating and helped me with checking in earlier than usual. Anna was very nice too.
2 nachten verbleven in maart 2024
Reactie van Manager op 6 mrt 2024
Hello Ronald,We are pleased to hear that Mitchell and Anna provided excellent service during your stay. Our team aims to ensure all guests have a pleasant experience. If there is anything else we can assist you with, please do not hesitate to reach out to us.

6/10 – Redelijk

matthew

2 nachten verbleven in februari 2024
Reactie van Manager op 22 mrt 2024
Hello matthew, We appreciate you choosing to stay with us and we hope you had a pleasant stay overall. If there are any specific areas you feel we could improve on, please don't hesitate to reach out to us directly. Your feedback is valuable in helping us enhance our services for all our guests.

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All the staff was very helpful
1 nacht verbleven in januari 2024
Reactie van Manager op 30 jan 2024
Hello Matthew,Thank you for your kind words about our helpful staff! We take great pride in providing excellent service to our guests throughout their stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Sabree

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van FD op 30 dec 2023
Thank you some much for your nice review; we really appreciate it. Reviews like yours help boost moral and keep up the good work. Have a great New Year and please come back from all of us at BW Plus Hotel.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay near Phila.
The workers in the kitchen and the front desk were awesome. Very helpful and friendly. The breakfast was good.
1 nacht verbleven in december 2023
Reactie van Manager op 28 dec 2023
Hello Robert,Thank you for taking the time to share your positive experience with our staff and breakfast. We're glad to hear that our kitchen and front desk team provided you with excellent service. We appreciate your kind words and hope to welcome you back in the future.

10/10 – Uitstekend

Dechelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Manager op 25 dec 2023
Hello Dechelle,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 – Goed

Alessandra

Positief: Personeel en service
1 nacht verbleven in oktober 2023
Reactie van Manager op 16 dec 2023
Hello Alessandra,Thank you for choosing our hotel for your recent stay. We value your business and appreciate your positive rating. If you have any further feedback or comments about your experience, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Mary

1 nacht verbleven in december 2023
Reactie van Manager op 15 dec 2023
Hello Mary, We're sorry to hear that your experience at our hotel fell short of your expectations. We strive to provide excellent service and would appreciate any specific feedback on areas where we can improve. Please reach out to us directly so we can address any concerns you may have had during your stay.

6/10 – Redelijk

Estelle

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Customer service staff (particularly) front desk staff are very professional and courteous.
2 nachten verbleven in november 2023
Reactie van agm op 30 nov 2023
Ms. Estelle, It was such a pleasure having you as a guest. I enjoyed our chats about the area. Please come visit us again and call me (anna) for your reservation. You will be welcomed most eagerly. have a wonderful and blessed holiday season.

8/10 – Goed

Amir

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I always like staying at Best Western... This time I was not aware that I picked a handicap room and it bothered me that the shower pressure was very weak.... I wish the attendant had made me aware of that when I checked in... Other then that, my stay was peaceful and enjoyable
3 nachten verbleven in november 2023
Reactie van Manager op 30 nov 2023
Hello Amir,Thank you for choosing Best Western for your recent stay. We appreciate your loyalty. We apologize for any inconvenience you may have experienced with the shower pressure. We strive to meet the preferences of all our guests, and we will ensure our attendants are more proactive in informing guests about room specifics in the future. We are glad to hear that despite this issue, you had a peaceful and enjoyable stay. We look forward to welcoming you back soon.

10/10 – Uitstekend

Roelle

1 nacht verbleven in november 2023
Reactie van Manager op 17 dec 2023
Hello Roelle,Thank you for choosing our hotel for your recent stay. We truly appreciate your positive rating and it was a pleasure having you as our guest. Should you have any further feedback or any suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon!

10/10 – Uitstekend

Warren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location and convience
1 nacht verbleven in november 2023
Reactie van Manager op 23 nov 2023
Hello Warren,Thank you for sharing your feedback regarding our hotel's location and convenience. We are glad to hear that you found our location convenient for your needs. We strive to provide a convenient and accessible experience for all our guests. Your satisfaction is important to us, and we appreciate your valuable input. Please do not hesitate to reach out to our management team for any further assistance or feedback you may have.

10/10 – Uitstekend

Julie

Positief: Personeel en service
1 nacht verbleven in november 2023
Reactie van Manager op 22 nov 2023
Hello Julie,Thank you for rating us with an 8 out of 10! We appreciate your positive experience and hope to welcome you back in the future.

10/10 – Uitstekend

Nicolas

1 nacht verbleven in november 2023
Reactie van Manager op 9 dec 2023
Hello Nicolas,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience during your time with us. It was our pleasure to provide you with excellent service and accommodations. We look forward to welcoming you back in the future for another enjoyable stay.

8/10 – Goed

Venice

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
As soon as we came to the room we found cockroach and the smell was not good. I arrived very late otherwise I would have changed the hotel and asked for a refund
1 nacht verbleven in november 2023
Reactie van Manager op 15 nov 2023
Hello Venice, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 – Redelijk

Kirkland

2 nachten verbleven in november 2023
Reactie van Manager op 6 dec 2023
Hello Kirkland,We appreciate you choosing our hotel for your stay and taking the time to share your experience. If there is anything specific we can assist you with, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to make your next stay even better.

6/10 – Redelijk

Tracy

My heat wasn't working right
1 nacht verbleven in november 2023
Reactie van Manager op 11 nov 2023
Hello Tracy, We apologize for any inconvenience you experienced with the heating in your room. We appreciate you bringing this to our attention and have forwarded your feedback to our maintenance team for their immediate attention and resolution.

8/10 – Goed

Keith

1 nacht verbleven in november 2023
Reactie van Manager op 8 nov 2023
Hello Keith,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 – Uitstekend

James

7 nachten verbleven in oktober 2023
Reactie van Manager op 29 nov 2023
Hello James,Thank you for choosing our hotel for your stay. We are stoked to know that you had a wonderful experience with us. We look forward to welcoming you back in the future.

6/10 – Redelijk

Salim

Reisde met partner
Positief: Personeel en service
I had some unwanted guests in my room.
1 nacht verbleven in oktober 2023
Reactie van Manager op 4 nov 2023
Hello Salim,Thank you for bringing this to our attention. We apologize for any inconvenience caused. The comfort and safety of our guests is our top priority, and we take this matter seriously. We encourage you to reach out to our management team directly so that we may address your concerns appropriately.

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was super friendly.
1 nacht verbleven in oktober 2023
Reactie van Manager op 4 nov 2023
Hello John,Thank you for your kind words about our friendly staff! We truly appreciate your positive feedback and it was a pleasure having you as our guest. We strive to provide exceptional service to all our guests and we are glad we were able to meet your expectations. If you have any further comments or suggestions, please don't hesitate to reach out to us.

4/10 – Matig

Adnan

Zakenreiziger
Negatief: Netheid, personeel en service
Rooms were very shabby
3 nachten verbleven in oktober 2023
Reactie van Manager op 2 nov 2023
Hello Adnan,Thank you for sharing your feedback with us. We appreciate hearing about your experience at our hotel. We apologize for any inconvenience you may have experienced. We aim to constantly improve our facilities and will take your comments into consideration for future enhancements. Your satisfaction is important to us and we hope you will give us another opportunity to provide you with a better stay.

10/10 – Uitstekend

Eboni

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everyone was nice
1 nacht verbleven in oktober 2023
Reactie van Manager op 31 okt 2023
Hello Eboni,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 – Uitstekend

Brian

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Value , Very Clean with Friendly Staff
1 nacht verbleven in oktober 2023
Reactie van Manager op 27 okt 2023
Hello Brian,Thank you for your kind words! It's great to hear that you enjoyed our friendly service, great value for money and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

8/10 – Goed

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All was good
1 nacht verbleven in oktober 2023
Reactie van Manager op 29 okt 2023
Hello John,Thank you for your positive feedback! We're glad you had a great experience with us.