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Beoordelingen van Hyatt House Philadelphia/King of Prussia

3.5 out of 5
Hyatt House Philadelphia/King of Prussia
240 Mall Blvd, King of Prussia, PA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 669 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 194 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 78 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 30 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 30 van 1001 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Richard

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel near Philadelphia and the Mall in King of Prussia. We stayed here on our East Coast Trip. Rental car is a must. Various restaurants and shopping possibilities nearby.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Princess

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Room was spacious. Lots of parking, friendly staff. Nice breakfast buffet. Everything was great but the pool was very dirty and not well maintained.
1 nacht verbleven in mei 2024
Reactie van Devon - General Manager op 15 mei 2024
Thank you for sharing your recent experience. We will share your feedback regarding the pool with our Chief Engineer to ensure maintenance and cleanliness of the pool is maintained at all times. Thank you for staying with us!

10/10 – Uitstekend

Felicia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For the price and location, this hotel was great. We loved that there was a kitchenette in the room. Beds were extremely comfortable and the room was clean. WiFi and chrome cast connection to the tv were a tad slow, but overall we had a great stay here!
1 nacht verbleven in mei 2024
Reactie van Devon - General Manager op 13 mei 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to be your hotel of choice when returning to the area!

10/10 – Uitstekend

Jenifer

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property was nice
1 nacht verbleven in mei 2024
Reactie van Devon - General Manager op 21 mei 2024
Thank you for staying with us. We hope you choose to stay with us again should your travels bring you back to the area!

8/10 – Goed

Sharon, Downers Grove

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, great staff, clean and modern.
1 nacht verbleven in mei 2024
Reactie van Devon - General Manager op 13 mei 2024
Thank you for staying with us and sharing your experience. We hope to be of service to you again during your travels!

10/10 – Uitstekend

Jodi

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really liked this hotel. It was very cute.
1 nacht verbleven in januari 2024
Reactie van Devon - General Manager op 10 mei 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to see you again during your travels!

8/10 – Goed

Krystal

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
GREAT STAY, however I expected a more from the breakfast options
2 nachten verbleven in mei 2024
Reactie van Devon - General Manager op 10 mei 2024
Thank you for staying with us and taking the time to share your experience. Please know that your feedback will be shared with our Food & Beverage Manager to consider when making future changes to our breakfast selection.

8/10 – Goed

LORI

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is super nice and the rooms are spacious and clean.
2 nachten verbleven in maart 2024
Reactie van Devon - General Manager op 6 mei 2024
Thank you for choosing the Hyatt House King of Prussia! We hope we are your hotel of choice when returning to the area!

10/10 – Uitstekend

Faith

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very very polite and accommodating. I came for the Broad Street run and they allowed me late checkout because of the closed roads.
1 nacht verbleven in mei 2024
Reactie van Devon - General Manager op 6 mei 2024
Thank you for choosing the Hyatt House King of Prussia for your stay while competing in the Broad Street run. We hope you choose to stay with us again!

10/10 – Uitstekend

Franklin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel and staff. I highly recommend to anyone traveling for work or leisure. A
4 nachten verbleven in april 2024
Reactie van Devon - General Manager op 6 mei 2024
Thank you for staying with us! We hope we are your hotel of choice when returning to King of Prussia!

10/10 – Uitstekend

Zachery

Reisde met familie en kleine kinderen
Very clean! Amazed with the amenities in the suite! Very friendly staff!! Would definitely stay here again!
1 nacht verbleven in mei 2024
Reactie van Devon - General Manager op 6 mei 2024
Thank you for staying with us and taking the time to share your recent experience. We hope you choose to stay with us again should your travels bring you back to King of Prussia!

4/10 – Matig

Crystal

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I ONLY booked this hotel based on 2 facts: they have a hot tub and an on-site restaurant/ bar. Neither were operational for my stay. The hot tub wasn't hot, and they didn't have staff for the bar/restaurant, so it was completely closed. I wouldn't recommend this place if those options are your deciding factors.
1 nacht verbleven in april 2024
Reactie van Devon - General Manager op 3 mei 2024
Thank you for sharing your experience. I apologize if any advertised amenity was not available during your stay. Please reach out to the hotel to speak with management if you would like to discuss further.

10/10 – Uitstekend

SANDRA, MIRAMAR

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great spot
3 nachten verbleven in april 2024
Reactie van Devon - General Manager op 2 mei 2024
Thank you for staying with us! We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 – Uitstekend

Pam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our visit was great… would highly recommend!
Reactie van Courtney op 29 apr 2024
We are so glad you enjoyed your visit with us! We appreciate the recommendation and hope to see you again in the future!

10/10 – Uitstekend

Kristel

1 nacht verbleven in april 2024
Reactie van Devon - General Manager op 21 mei 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to see you again during your travels!

10/10 – Uitstekend

Alice

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Even more beautiful in person. Lived up to my expectations. Would definitely stay here again!
2 nachten verbleven in april 2024
Reactie van Devon - General Manager op 26 apr 2024
Thank you for your kind review! We can't wait to be of service to you again during your travels.

10/10 – Uitstekend

Kelsey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding service great room grade colors great location must see
1 nacht verbleven in april 2024
Reactie van Devon - General Manager op 26 apr 2024
Thank you for staying with us! We hope to be your hotel of choice when returning to King of Prussia!

10/10 – Uitstekend

LaShonda

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay. I would highly recommend this hotel.
2 nachten verbleven in april 2024
Reactie van Devon - General Manager op 23 apr 2024
Thank you for sharing your recent experience. I hope we are your hotel of choice when returning to the King of Prussia area!

10/10 – Uitstekend

Kevin, Westport

1 nacht verbleven in april 2024
Reactie van Devon - General Manager op 23 apr 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again soon!

6/10 – Redelijk

Hector

Reisde met familie
The staff members are outstanding. Room 416 is boisterous.
1 nacht verbleven in april 2024
Reactie van Devon - General Manager op 22 apr 2024
Thank you for sharing kind words about our staff. I'm sorry to see that you did not have a great experience in room 416. We would be happy to add to your guest profile a quiet location for future stays to hopefully avoid this issue happening again.

10/10 – Uitstekend

Lissette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very clean
1 nacht verbleven in april 2024
Reactie van Devon - General Manager op 22 apr 2024
Thank you for sharing your recent experience. I hope we are your hotel of choice when returning to King of Prussia!

10/10 – Uitstekend

Sam

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is spotless, very clean, well managed, and the service provided by the front desk is outstanding, Ms Laurie provided excellent and courteous service. Beds are very comfortable and breakfast is the best around. I highly recommend this property.
1 nacht verbleven in april 2024
Reactie van Devon - General Manager op 19 apr 2024
Thank you for sharing your experience and your kind words about the property and staff. We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice clean and modern
4 nachten verbleven in april 2024
Reactie van Devon - General Manager op 19 apr 2024
Thank you for choosing the Hyatt House King of Prussia! We hope we are your hotel of choice when returning to the area!

10/10 – Uitstekend

tanua

3 nachten verbleven in april 2024
Reactie van Devon - General Manager op 6 mei 2024
Thank you for staying with us! We hope to be of service to you again soon!

6/10 – Redelijk

Aneesha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Devon - General Manager op 15 apr 2024
Thank you for staying with us and sharing your experience. I hope you will choose to try our hotel again when your travels bring you through King of Prussia.

2/10 – Ontzettend slecht

Mohammed Ashraf

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Devon - General Manager op 15 apr 2024
Thank you for sharing your experience. I'm sorry to see you were not pleased with your stay. If you have additional feedback and would like to speak to hotel management, please reach out to the hotel.

8/10 – Goed

Michelle

Nice , clean
1 nacht verbleven in april 2024
Reactie van Devon - General Manager op 12 apr 2024
Thank you for staying with us. We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 – Uitstekend

Thomas

1 nacht verbleven in april 2024
Reactie van Devon - General Manager op 3 mei 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again soon!

10/10 – Uitstekend

Nina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So close to everything
1 nacht verbleven in april 2024
Reactie van Courtney op 8 apr 2024
Thank you for your feedback on your stay. We are so glad you were able to take advantage of our convenient location while staying with us. We hope you choose us again in the future.

10/10 – Uitstekend

Yang

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
good
1 nacht verbleven in maart 2024
Reactie van Courtney op 8 apr 2024
Thanks for your feedback! We're glad you enjoyed your stay!

10/10 – Uitstekend

Nydia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms did not have a safe for personal belongings But over all excellent.
1 nacht verbleven in april 2024
Reactie van Courtney op 8 apr 2024
Thank you for your feedback on your stay! While we are glad you enjoyed everything, please know that we can always hold valuable items down in our front desk safe at your request.

8/10 – Goed

Mandy

Reisde met familie
Positief: Personeel en service
I reserved a certain room type (King bed with tub) and when we got there, they told us this option wasn't available. I questioned the price of the room, and they said it was the same as the others. One of the two elevators was out of service, but we found the stairs and got some exercise. The location was good for shopping at King of Prussia and my 12 y/o daughter and I felt safe. The indoor pool area was nice as well. I sent a message and asked if they would write a note to my daughter to tell her Happy Birthday when we got there and they went above and beyond! They left her a plate of cookies and milk in the fridge.
1 nacht verbleven in maart 2024
Reactie van Courtney op 6 apr 2024
Thank you for your feedback on your stay! We are glad that in spite of some confusion with your type of room, that our team was able to make you and your daughter feel special celebrating such a milestone. We hope to see you again in the future!

10/10 – Uitstekend

Sharnee, Darby

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just very clean
2 nachten verbleven in maart 2024
Reactie van Courtney op 3 apr 2024
Thank you for your positive feedback! We are so glad that we provided a clean and pleasant stay and hope you return to us in the future.

10/10 – Uitstekend

Margaret

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bed was comfortable and room was sufficiently dark. Very quiet area. Would stay again.
1 nacht verbleven in april 2024
Reactie van Devon - General Manager op 2 apr 2024
Thank you for sharing your recent experience. We hope to be your hotel of choice when returning to the King of Prussia area!

2/10 – Ontzettend slecht

Michael

1 nacht verbleven in april 2024
Reactie van Devon - General Manager op 22 apr 2024
Thank you for sharing your recent experience. I'm sorry to see that you did not have a great stay. Please contact the hotel if you would like to speak with a member of management.

10/10 – Uitstekend

lisa

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very nice and the amenities were excellent.
2 nachten verbleven in maart 2024
Reactie van Courtney op 1 apr 2024
Thank you for your feedback! We're so glad you enjoyed yourself! We hope to see you again in the near future.

2/10 – Ontzettend slecht

Mona

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I did not get to check in at all. Arrived at the property ag 2:44 pm. I was told the room was not ready and it will be a 10 min wait and I would be texted when the room was ready. I waited for about one hour and the room was still not ready. I started getting anxiety as more and more people were trying to check in and were forced to wait. I asked for a refund and cancellation but the hotel asked Expedia to initiate the refund request. I contacted Expedia and your agent tried to speak to the hotel but they hung up on him. I ended up leaving and staying at another hotel. In the end, the email about the room being ready was sent to me at 5:56 pm, almost 3 hours later. If I had stayed there, I would have wasted the entire day in a lobby. I still want the money back for this hotel charge and I am waiting for a confirmation of a refund from Expedia.
1 nacht verbleven in maart 2024
Reactie van Courtney op 1 apr 2024
Thank you for your feedback. I am very concerned to hear about your experience. Rest assured we will comply to any applicable refunds as we completely understand the inconvenience this has caused. Please let us know if you have additional questions.

10/10 – Uitstekend

Consuelo

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Nice and clean, room is clean and comfortable! Would definitely recommend and stay again!!
1 nacht verbleven in maart 2024
Reactie van Devon - General Manager op 1 apr 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to see you again soon!

10/10 – Uitstekend

Shanice

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great hotel
1 nacht verbleven in maart 2024
Reactie van Devon - General Manager op 30 mrt 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to see you again soon!

10/10 – Uitstekend

Quanda

1 nacht verbleven in maart 2024
Reactie van Devon - General Manager op 19 apr 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to be of service to you again soon!

10/10 – Uitstekend

Shirley

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool was GREAT - a good size and it was incredibly warm. The breakfast spread was large and high quaility too. The room was very spacious. The restaurant was convenient, and there was even a pool table available to use. The only downside was one elevator wasn't functioning and it is situated next to the highway. HOWEVER, these do not outweigh all the other positives.
2 nachten verbleven in maart 2024
Reactie van Devon - General Manager op 29 mrt 2024
Thank you for sharing your recent experience. I'm happy to see it was overall positive!! In regards to our down elevator, we are pending state inspection after a repair was completed and will have it back in operations shortly. We hope you choose to stay with us again when returning to the King of Prussia area!

10/10 – Uitstekend

Ciara

1 nacht verbleven in maart 2024
Reactie van Devon - General Manager op 15 apr 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again during your travels.

10/10 – Uitstekend

Teoni, Alexandria

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very spacious and the staff was wonderful. The pool was closed for maintenance but as soon as it open the lady at the front desk made sure she call out room to let us know it was open. Great parking, amazing breakfast options. I would definitely stay here again
1 nacht verbleven in februari 2024
Reactie van Devon - General Manager op 26 mrt 2024
Thank you for sharing your experience. I hope we are your hotel of choice when returning to the area!

10/10 – Uitstekend

George

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was my 3rd time staying at this location , close to a major mall , shopping , high end to mid level dining , tons to do , porperty and rooms are great , the bar area was really nice , we got some drinks and relaxed
2 nachten verbleven in maart 2024
Reactie van Devon - General Manager op 29 mrt 2024
Thank you for staying with us and sharing such kind words about your experience! I hope we are your hotel of choice when returning to the King of Prussia area!

10/10 – Uitstekend

Dwayne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great property the bartender and check in staff was great
1 nacht verbleven in maart 2024
Reactie van Devon - General Manager op 25 mrt 2024
Thank you for staying with us and sharing your experience. I'm thrilled to see you only had great things to say about the staff! We hope to see you again soon!

10/10 – Uitstekend

Yasaswini

2 nachten verbleven in maart 2024
Reactie van Devon - General Manager op 26 mrt 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to be of service to you again soon!

2/10 – Ontzettend slecht

Gregory

Zakenreiziger, Reisde met partner
Negatief: Netheid, voorzieningen
Terrible place for me. Check in was 3 and sat and waited till 3:45. Room was a so dusty on Frig uncalled for. Kids running in hallway all hours of the night. Couldn’t have breakfast because no where to sit. So I complained in morning and when I got back on road to drive 6 hrs they told me on phone they credit only my drinks for $25 but not the room at all. This uncalled for and very unprofessional place trying take your money but when they mess up they don’t fix it at all. They quick to take your money but remember they won’t give it back because of there faults
1 nacht verbleven in maart 2024
Reactie van Devon - General Manager op 26 mrt 2024
Thank you for taking the time to speak with me and I'm glad we could rectify the situation. I hope you will choose to give the Hyatt House King of Prussia another try in the future!

8/10 – Goed

Melissa

Reisde met partner
Positief: Voorzieningen
The hotel is nice. The only downfall is the elevator took to long and only one elevator worked
1 nacht verbleven in maart 2024
Reactie van Devon - General Manager op 25 mrt 2024
Thank you for staying with us and sharing your experience. I would like to apologize for our elevator that is currently out of service. While repairs have been completed, we are awaiting state inspection to return the unit to operations. I apologize for any inconvenience this caused.

10/10 – Uitstekend

Olajobi Olufunke

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely!
1 nacht verbleven in december 2023
Reactie van Devon - General Manager op 25 mrt 2024
Thank you for staying with us and sharing your experience. We hope to be your hotel of choice when traveling to King of Prussia!

10/10 – Uitstekend

Tavia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was amazing. They helped us when we booked through Expedia and the room type Expedia had did not exist at the hotel. The hotel staff was very apologetic and took care of us and worked with us to attempt to get a refund from Expedia as we were overcharged for a nonexistent room. The hotel was fantastic. Expedia is still checking on the issue and hasn’t refunded us. Not the hotels fault and the desk took note to contact Expedia to hopefully pull that room type off so others don’t end up in the same boat. Would definitely recommend. Don’t book a 2 queen bed with sofa bed accessible room through Expedia as it doesn’t exist.
2 nachten verbleven in maart 2024
Reactie van Devon - General Manager op 18 mrt 2024
Thank you for sharing your recent experience and your patience and understanding for the room type issue you experienced. Please know that we will work with Expedia to ensure this error is corrected. Thank you again for choosing the Hyatt House King of Prussia!