Exterieur

Beoordelingen van Sheraton Valley Forge Hotel King of Prussia

3.5 out of 5
Sheraton Valley Forge Hotel King of Prussia
480 N Gulph Road, King of Prussia, PA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 503 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 271 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 104 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 48 van 1000 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Laura

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you are looking for a hotel while you have a dr apt at CHOP (King if Prussia) this one is it... CHOP is right across the street. The staff at this hotel is def a 10 out 10. I travel from Bermuda and stay here all the time and customer services has ALWAYS been very professional. Need a ride to Walmart, the mall or even some where to eat the shuttle drops you off and picks you up. The guys that drive the shuttle are so professional. Sherton you have amazing Staff that work in yout King of Prussia location!
2 nachten verbleven in april 2024
Reactie van Nick M. op 15 mei 2024
Laura, Thank you for the great review and for making us part of your travel plans while visiting CHOP. We'll pass on the nice comments to our drivers as they love to hear they're appreciated.

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van Nick M. op 14 mei 2024
Jose, We appreciate the great review. Thank you and we hope to see you again soon.

10/10 – Uitstekend

Ivan

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The property is well-kept up and the staff is very friendly and accommodating to your needs.
1 nacht verbleven in mei 2024
Reactie van Nick M. op 13 mei 2024
Thank you Ivan. We appreciate the nice review of the hotel and our staff. We hope to see you again soon.

10/10 – Uitstekend

Anthony

Positief: Staat van de accommodatie en faciliteiten
Yes
1 nacht verbleven in mei 2024
Reactie van Nick M. op 9 mei 2024
Anthony, Thank you so much for the 5 out of 5 review. We're thrilled to hear you enjoyed your time with us. We hope to see you again soon.

10/10 – Uitstekend

Rick, Lock Haven

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is situated minutes from the mall and lots of other shopping. The fitness room was excellent and the restaurant for breakfast okay. Given the price of oatmeal though, it would have been nice to include fruit beyond just raisins.
2 nachten verbleven in april 2024
Reactie van Nick M. op 26 apr 2024
Rick, Thanks for the 5 out of 5 and the feedback on breakfast. Feedback is always appreciated.

4/10 – Matig

Templeton

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No hot water on first night. Everything fine thereafter, but that's really bad.
2 nachten verbleven in april 2024
Reactie van Nick M. op 23 apr 2024
Templeton, I am truly sorry you did not have hot water your first night with us. Rest assured we take this very seriously. I hope you have a chance to stay with us again so we can provide you the type of stay you deserve.

10/10 – Uitstekend

Lexi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Nick M. op 19 apr 2024
Thanks for the great review Lexi. We hope to see you the next time you're in Valley forge.

4/10 – Matig

Pieter, Eugene

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
This was my second stay at this hotel. The first time they had an issue with power and rooms had no power and I was relocated to a nearby hotel. Now my AC in the room did not work and was running at 84 degrees, and even though I was moved to another room, there was not hot water for a shower in the morning. The staff was friendly overall and tried to help but overall the facilities appear to be not well maintained.
2 nachten verbleven in april 2024
Reactie van Nick M. op 15 apr 2024
Pieter, Thank you for your candid feedback and nice comments regarding our staff. I want to assure you we take maintenance of the hotel very seriously. I hope we have a chance to host you again and show you the progress we're making.

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location was perfect!
1 nacht verbleven in april 2024
Reactie van Nick M. op 15 apr 2024
Thank you for the 5 out of 5 review. Erin. We truly appreciate it.

10/10 – Uitstekend

Jenifer

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We really enjoyed our stay here. There is a mall and a lot of restaurants near by, very convenient
2 nachten verbleven in april 2024
Reactie van Nick M. op 13 apr 2024
Thanks for the great review Jenifer. We're thrilled to hear you enjoyed your stay.

10/10 – Uitstekend

Jocelyne

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Nick M. op 13 apr 2024
Jocelyne, Thank you for leaving a 5 star review. We hope to see you the next time you're in Valley Forge.

6/10 – Redelijk

Jessica

Zakenreiziger, Reisde met partner
Negatief: Netheid
Checked in online, and it said I just need to stop by the desk to grab my keys. When we arrived at 11pm, we were at the desk for almost 15 minutes doing a check in process. I’ll also add that we weren’t greeted by anyone, I saw the staff member sitting in the back and I had to get her attention before she even came out. The room was fine, headboards are very dated and need to be replaced. Room was not very clean, found a hair-tie in my bed, sink would spray water if not turned on all the way, and were only given two large towels for a room that slept four. Folks in the room next to us were cackling until 1am. I know that’s not the hotels fault; but it added a level of annoyance. Considering we were only there for a night, it did what it needed. But I was not impressed and would not return to this property in the future.
1 nacht verbleven in april 2024
Reactie van Management op 8 apr 2024
Dear Jessica,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your check-in process and throughout your stay.It's disappointing to hear that you encountered difficulties during check-in and that our staff didn't promptly attend to you upon arrival. We will address this with our team to ensure that such lapses in service are rectified immediately.Regarding the condition of your room, we apologize for any cleanliness issues you encountered. We strive to maintain a high standard of cleanliness, and we regret that we fell short in this instance. Rest assured, we will work with our housekeeping team to ensure that all rooms are thoroughly cleaned and inspected before the arrival of our guests.Your feedback regarding the dated headboards and the maintenance issues with the sink has been duly noted, and we will prioritize addressing these concerns to enhance the overall comfort and satisfaction of our guests.We understand the frustration caused by noise disturbances from neighboring guests, and while this is beyond our direct control, we empathize with your experience and will explore ways to mitigate such disturbances in the future.We appreciate your understanding and patience, and we hope that despite the issues encountered, you were still able to find some level of comfort during your stay. Please know that your feedback is invaluable to us as it helps us identify areas for improvement and take corrective actions.We would like to extend our sincerest apologies once again and hope that you would reconsider giving us another opportunity to provide you with the exceptional stay that you deserve. Should you decide to return, please do not hesitate to reach out to us directly, and we will ensure that your next experience exceeds your expectations.Warm regards,

10/10 – Uitstekend

Tybria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Nick M. op 25 mrt 2024
Thank you for the 5 out of 5 Tybria.

2/10 – Ontzettend slecht

SHUJUAN

1 nacht verbleven in februari 2024
Reactie van Nick M. op 25 mrt 2024
Shujuan, This stay didn't meet your expectations and we are truly sorry. I hope you give us a chance in the future to earn your loyalty.

10/10 – Uitstekend

Dawn

1 nacht verbleven in februari 2024
Reactie van Nick M. op 21 mrt 2024
Thank you for the 5 star Review Dawn. We hope to see you again when you're back in our area.

6/10 – Redelijk

Stephen

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
3 nachten verbleven in januari 2024
Reactie van David K op 27 jan 2024
Thank you for letting us know about your stay at Sheraton Valley Forge. I am very sorry that your experience did not meet your – or our – expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 – Uitstekend

seda

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in januari 2024
Reactie van David K op 27 jan 2024
We appreciate your great review! We hope to see you again in your future travels!

2/10 – Ontzettend slecht

Connor

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van David K op 27 dec 2023
Thank you for taking the time to leave your feedback regarding your recent stay at the Sheraton Valley Forge.As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any issues you experienced during your stay.Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to provide you with a better experience whenever your travels bring you back to the area.

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and quiet room. Our room was quite a bit of walking distance from the main hall, but wasn’t too terrible.
1 nacht verbleven in december 2023
Reactie van David K op 21 dec 2023
We appreciate your great review! We hope to see you again in your future travels!

10/10 – Uitstekend

Ranjit

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van David K op 15 dec 2023
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Lack of basic services
Lacking basic services. No mini fridge. Lack of hot water, and heating working only half of the time. Needs to improve for the price....
2 nachten verbleven in december 2023
Reactie van David K op 22 dec 2023
Thank you for letting us know about your stay at Sheraton Valley Forge. I am very sorry that your experience did not meet your – or our – expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 – Uitstekend

Hinna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great option for families that need to stay near CHOP KOP
2 nachten verbleven in november 2023
Reactie van David K op 29 nov 2023
Thank you for such a positive review of our hotel!

10/10 – Uitstekend

Jillian

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean and comfortable
3 nachten verbleven in november 2023
Reactie van David K op 29 nov 2023
We appreciate your great review! We hope to see you again in your future travels!

2/10 – Ontzettend slecht

Samir

1 nacht verbleven in november 2023
Reactie van David K op 21 dec 2023
Thank you for taking the time to let us know about your most recent stay. We strive to deliver a positive, memorable experience for all our guests, and I am truly sorry that we fell short of that goal during your stay. Your feedback is invaluable as it helps us in our continual efforts to improve and provide an excellent guest experience. Thank you again and we hope to have an opportunity to better serve you the next time your travels bring you to the area.

4/10 – Matig

Cathryn

Reisde met familie
Positief: Comfort kamer
Negatief: Personeel en service
Not what I expected.
Best shower pressure. Pool closed for maintenance which is the only reason we came. Have to pay for WiFi and breakfast not included. Also. Side door never locked! We stayed on ballroom floor that had its own entrance that was wide open all night. Anyone could have come in there! Not safe feeling. Decorated nicely.
1 nacht verbleven in november 2023
Reactie van David K op 25 nov 2023
Thank you for taking the time to let us know about your stay. I am very sorry to hear about the issues you experienced while you were here. We have taken action and addressed the issues you experienced to ensure that all our guests have a comfortable and enjoyable stay. I hope to see you again the next time your travels bring you to the area!

8/10 – Goed

Tiffany

Positief: Personeel en service
3 nachten verbleven in augustus 2023
Reactie van David K op 7 nov 2023
We appreciate your review! We hope to see you again in your future travels!

6/10 – Redelijk

Jodie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was fine nothing to rave about
1 nacht verbleven in oktober 2023
Reactie van David K. op 23 okt 2023
Thank you for letting us know about your stay at Sheraton Valley Forge. I am very sorry that your experience did not meet your – or our – expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 – Uitstekend

bryan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van David K. op 23 okt 2023
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

10/10 – Uitstekend

Shorel

Zakenreiziger, Reisde met familie
I really like how friendly your staff is. Well, I love kids, but there seemed to be a lot of elementary kids on Friday night yelling, playing and screaming near the 4 th floor elevator area. No parent supervision. This is not the caught of the hotel.
1 nacht verbleven in oktober 2023
Reactie van David K op 11 okt 2023
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van David K op 26 sep 2023
We appreciate your great review! We hope to see you again in your future travels!

10/10 – Uitstekend

Oriente

Reisde met familie
A
2 nachten verbleven in september 2023
Reactie van David K op 26 sep 2023
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

4/10 – Matig

heidi

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
noisy, telephone in room not working, no inside shower curtain to keep water in. Dirty rugs.
2 nachten verbleven in september 2023
Reactie van David K op 19 sep 2023
Thank you for taking the time to let us know about your stay. I am very sorry to hear about the issues you experienced while you were here. We have taken action and addressed the issues you experienced to ensure that all our guests have a comfortable and enjoyable stay. I hope to see you again the next time your travels bring you to the area!

2/10 – Ontzettend slecht

Kevin

Reisde met familie
I cannot provide an update as the hotel was overbooked and we were turned away. Does not leave me confidence in using this service again.
1 nacht verbleven in september 2023
Reactie van David K op 19 sep 2023
Thank you for taking the time to let us know about your most recent experience. I would greatly appreciate an opportunity to discuss your experience further with you. We are committed to providing positive, memorable experiences for all our guests. Please feel free to contact me directly at the hotel at 484-238-1810.

4/10 – Matig

Emilie Mae Mae

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van David K. op 13 sep 2023
Thank you for letting us know about your stay at Sheraton Valley Forge. I am very sorry that your experience did not meet your – or our – expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 – Uitstekend

Benjamin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van David K. op 13 sep 2023
Thank you for such a positive review of our hotel!

10/10 – Uitstekend

Nelson

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to shopping
1 nacht verbleven in september 2023
Reactie van David K. op 13 sep 2023
We appreciate your great review!

10/10 – Uitstekend

Tiffany A

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Every single staff member was excellent! From the attendants, to the front desk and the bar. Multiple people spoke about their long tenure with Sheraton and about how they enjoyed working there. The room was awesome to boot!
1 nacht verbleven in september 2023
Reactie van David K. op 13 sep 2023
Thank you for taking the time to let us know about your recent stay! We are strive to deliver a positive, memorable stay for all of our guests and are delighted that you enjoyed your time here. We will be sure to share your kind words with the team and we hope to see you again in your future travels!

10/10 – Uitstekend

lakia, Norristown

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in augustus 2023
Reactie van David K op 17 aug 2023
Thank you for your great review!

10/10 – Uitstekend

julia

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van David K op 17 aug 2023
Thank you for such a positive review of our hotel!

10/10 – Uitstekend

Jemila

2 nachten verbleven in juli 2023
Reactie van David K op 17 aug 2023
We appreciate your great review!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good relaxing stay
2 nachten verbleven in juli 2023
Reactie van David K. op 9 jul 2023
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

10/10 – Uitstekend

Kieth M

4 nachten verbleven in juni 2023
Reactie van David K op 25 jul 2023
Thank you for such a positive review of our hotel! We hope if King of Prussia is in your future travels that you choose to stay with us again!

10/10 – Uitstekend

Shengkan

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Newly Renovated. Great Experience
1 nacht verbleven in juni 2023
Reactie van James D op 29 jun 2023
Thank you for your kind words! We hope to see you again in the near future!

10/10 – Uitstekend

Kenneth

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
comfortable room was nice but quite noisey
1 nacht verbleven in juni 2023
Reactie van James D op 29 jun 2023
Thank you for your review!

6/10 – Redelijk

Wannetta

1 nacht verbleven in juni 2023
Reactie van James D op 29 jun 2023
Thank you for your review!

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van James D op 29 jun 2023
Thank you for your review!

10/10 – Uitstekend

John Esteban

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Extremely clean property. Very friendly & an awesome stay.
5 nachten verbleven in mei 2023
Reactie van James D op 29 jun 2023
Thank you for your kind words! We hope to see you again soon!

2/10 – Ontzettend slecht

Jeremy

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
This hotel stay was so disappointing. The room we reserved w 2 queen beds was not available so they gave us a king bed and squeezed a rollaway cot against the chairs. My 5’10” son barely fit in the bed. The shower alternated between scalding hot and freezing every couple of minutes. The breakfast we ordered took forever to arrive even though there were only 2 other tables seated. Terribly disappointing.
2 nachten verbleven in mei 2023
Reactie van James D op 29 jun 2023
Hello! I am very sorry about the king bed issue, as well as the shower. Please email me at jdenaro@sheratonvalleyforge.com to discuss. I want to make it right!

6/10 – Redelijk

Jasmin

1 nacht verbleven in mei 2023
Reactie van James D op 29 jun 2023
Thank you for your review

10/10 – Uitstekend

Martin J.

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Close to Everything!
Great location and facility!
2 nachten verbleven in april 2023
Reactie van James D op 29 jun 2023
Thank you for your review!