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Beoordelingen van The Franklin on Rittenhouse, A Boutique Hotel

4 out of 5
The Franklin on Rittenhouse, A Boutique Hotel
1715 Rittenhouse Square Street, Philadelphia, PA

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 733 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 188 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 48 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 19 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 1002 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Johannes

1 nacht verbleven in juli 2022
Reactie van Doug Osborne - GM op 31 dec 2022
Dear Johannes,Thank you for the high rating review. We, look forward to your return visit in the near future.Sincerely,

8/10 – Goed

Teun, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice hotel
Very good hotel, although the rooms on the ground floor are a bit noisy (you can hear a lot of doors open and close). To be short: a beatufilu hotel, perfect location, very nice people and good service!

10/10 – Uitstekend

Andrew

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Paige Wilson op 27 apr 2024
Dear Andrew, Thank you for the high rating review! We are glad to see you enjoyed your stay and we look forward to your return visit in the near future. Sincerely, Paige Wilson (Front Office Manager)

10/10 – Uitstekend

Ellen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great boutique hotel. Fabulous staff!
1 nacht verbleven in april 2024
Reactie van Doug Osborne - GM op 26 apr 2024
Dear Ellen,Thank you for the 5-star review. We are glad you were able to enjoy your stay and we look forward to your return visit in the near future.Sincerely,

10/10 – Uitstekend

Ismail

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly, polite staff! Amazing location for a reasonable price!!
1 nacht verbleven in april 2024
Reactie van Paige Wilson op 24 apr 2024
Dear Ismail, Thank you for the high rating review! We are glad to see you enjoyed your stay and we look forward to your return visit in the near future. Sincerely, Paige Wilson (Front Office Manager)

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cute rooms, spacious.
1 nacht verbleven in april 2024
Reactie van Paige Wilson op 24 apr 2024
Dear Patrick, Thank you for the high rating review! We are glad to see you enjoyed your stay and we look forward to your return visit in the near future. Sincerely, Paige Wilson (Front Office Manager)

4/10 – Matig

Annr

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Doug Osborne - GM op 19 apr 2024
Dear Annr,Thank you for taking time to complete the survey. We are truly sorry about the issues during you stay and I would like you to call the hotel directly so I can personally apologize for the challenges during your stay. Sincerely,

10/10 – Uitstekend

Timothy

Reisde met partner
Positief: Voorzieningen
Beautiful historical hotel. The room is roomy with a comfortable king bed, large tv beverage cart and adequate bathroom. Just took a shower pressure not great but no problem rinsing my hair, plenty of hot water. My favorite thing about this hotel is the staff, eager to help you go out of their way to be sure everything is perfect.
1 nacht verbleven in april 2024
Reactie van Doug Osborne - GM op 18 apr 2024
Dear Timothy,Thank you for the 5-star review and we are glad to see you enjoyed your stay. We look forward to your return visit in the near future.Sincerely,

2/10 – Ontzettend slecht

Andrea

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Doug Osborne - GM op 18 apr 2024
Dear Andrea,We are truly sorry you had a less than spectacular experience during your stay. Please call the property and ask to speak with me directly so I can personally apologize to you.Sincerely,

10/10 – Uitstekend

Alireza

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful Hotel in the heart of Rittenhouse Square in Philadelphia! The rooms are cozy and unique giving you a relaxed homey vibe. Definitely not a “cookie cutter” hotel!
2 nachten verbleven in april 2024
Reactie van Paige Wilson op 11 apr 2024
Dear Kimberly, Thank you for the 5-star review. We are glad you were able to enjoy your stay and we have shared your wonderful comments with our staff. We look forward to your return visit in the near future. Sincerely, Paige Wilson (Front Office Manager)

10/10 – Uitstekend

Sue

1 nacht verbleven in april 2024
Reactie van Doug Osborne - GM op 23 apr 2024
Dear Sue,Thank you for the 5-star review. We hope you are able to return soon for another visit.Sincerely,

10/10 – Uitstekend

Kathryn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Doug Osborne - GM op 3 apr 2024
Dear Kathryn,Thank you for the 5-star review. We hope you are able to return soon for another visit.Sincerely,

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, voorzieningen
Great staff and location.
1 nacht verbleven in maart 2024
Reactie van Doug Osborne - GM op 1 apr 2024
Dear Mary,Thank you for the 5-star review. We are glad to hear you enjoyed your stay.Sincerely,

6/10 – Redelijk

Shayan

Reisde met partner
Positief: Netheid, personeel en service
The property has character but is outdated. The complimentary breakfast was not good at all.
1 nacht verbleven in maart 2024
Reactie van Doug Osborne - GM op 1 apr 2024
Dear Shayan,Thank you for taking the time to provide such important feedback regarding your stay. I spoke with our breakfast team to ensure we are providing exceptional breakfast daily.

10/10 – Uitstekend

Christian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my stay at the Franklin. The location is perfect and the hotel itself was lovely. Staff was always helpful and friendly.
1 nacht verbleven in maart 2024
Reactie van Paige Wilson op 29 mrt 2024
Dear Christian, Thank you for the 5-star review. We are glad you were able to enjoy your stay and we have shared your wonderful comments with our staff. We look forward to your return visit in the near future. Sincerely, Paige Wilson (Front Office Manager)

2/10 – Ontzettend slecht

Ronald

1 nacht verbleven in maart 2024
Reactie van Doug Osborne - GM op 18 apr 2024
Dear Ronald,We are truly sorry you had a less than spectacular experience during your stay. Please call the property and ask to speak with me directly so I can personally apologize to you.Sincerely,

10/10 – Uitstekend

Nursuna, scarsdale

Reisde met partner
Positief: Netheid, personeel en service
The most ‘boutique’ thing about the hotel is its red door! The tiny lobby has two uncomfortable leather benches. The rooms are small. The breakfast area feels cold. The ‘continental breakfast’ is plain- it even became ‘more plain’ on the second day of our stay. So, the property needs tlc to be ‘boutique’.
2 nachten verbleven in maart 2024
Reactie van Paige Wilson op 29 mrt 2024
Dear Nursuna, I am truly sorry your stay was less than satisfactory. Our goal is to exceed our guest's expectations and we failed during your visit and appreciate your feedback. We hope to have another opportunity to exceed your expectations for a return visit in the near future. Sincerely, Paige Wilson (Front Office Manager)

10/10 – Uitstekend

Brielle

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had an amazing time during my stay. The location was perfect for walking to rittenhouse square and the restaurants nearby. The bed and pillows were so comfortable. The breakfast was a plus. Definitely would like to come back.
1 nacht verbleven in maart 2024
Reactie van Doug Osborne - GM op 26 mrt 2024
Dear Brielle,Thank you for the 5-star review. Your wonderful comments were shared with our team and we look forward to your return visit in the near future.Sincerely,

10/10 – Uitstekend

Nadya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Doug Osborne - GM op 20 mrt 2024
Dear Nadya,Thank you for the 5-star review. We are glad you were able to enjoy your stay and we look forward to your return visit in the near future.Sincerely,

10/10 – Uitstekend

Eric

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The receptionist was a classy and helpful person. He was spectacular in the most refined way. The same goes for the bartenders and staff. If you want an experience made your way, remember to speak to Chi. She is amazing.
1 nacht verbleven in maart 2024
Reactie van Doug Osborne - GM op 7 mrt 2024
Dear Eric,Thank you for the 5-star review and wonderful comments about your stay and interactions with our staff, especially John and Chi. Your comments were shared with our team and we look forward to your return visit in the near future.Sincerely,

10/10 – Uitstekend

Harish

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had the pleasure of staying at one of the best hotels, where every aspect of my experience was remarkable. The decor was elegant and unique. I was greeted by friendly and helpful staff, and I felt a welcoming atmosphere from the moment I arrived. The bar was exceptional and certainly a highlight of my stay. My room, named Maude, had a spacious and luxurious sense of comfort. The choice of wood flooring over carpeting contributed to the room's fresh and inviting ambiance. The bed was comfortable, and the charming little balcony was delightful.
1 nacht verbleven in februari 2024
Reactie van Doug Osborne - GM op 1 mrt 2024
Dear Harish,Thank you for the 5-star review. We are glad to see you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,

6/10 – Redelijk

James P

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, the hotel did not live up to my expectations. The hotel was cute, but there was much to be desired. My room was freezing and the sheets were stained. When I checked out in the morning, there was no one at the desk. I waited for about 5 minutes, but nobody ever showed up. I simply left my key on the desk and hoped someone would find it. I travel to Philly for work from time to time, but won't be back at this hotel next time I am there.
1 nacht verbleven in februari 2024
Reactie van Doug Osborne - GM op 24 feb 2024
Dear James P,Thank you for taking the time to provide us with feedback about your stay. I am truly sorry about the issues with the bed sheets, room temperature and lack of staff during your departure. I am addressing all these issues with our leadership team this week. Please contact our hotel directly so I can personally apologize to you for these issues.Sincerely,

6/10 – Redelijk

Kristen

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen
It is a very charming boutique property in a great location. In room temperature control is lacking, so heat was uncomfortable during the middle of the night. Had to figure out how to open the window in the middle of the night in winter. Also, no workout room or relationships with gyms.
1 nacht verbleven in februari 2024
Reactie van Doug Osborne - GM op 23 feb 2024
Dear Kristen,Thank you for choosing our property and taking the time to provide us with feedback about your stay. We are sorry about the issue with the heat and our maintenance department corrected the issue soon after we were made aware. We are also in the process of creating a partnership with a local fitness center that opens in April 2024 and only one square block away from our property. We hope you consider returning for another visit and allowing us another chance to exceed your expectations.Sincerely,

10/10 – Uitstekend

Carolyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Doug Osborne - GM op 20 feb 2024
Dear Carolyn,Thank you for the 5-star review. We are glad to see you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful boutique hotel. Staff were friendly and engaging, rooms were beautifully decorated and there’s even a speakeasy at night. I was ready to move in permanently.
1 nacht verbleven in februari 2024
Reactie van Doug Osborne - GM op 11 feb 2024
Dear Amanda,Thank you for the 5-star review and wonderful comments about your stay. We look forward to your return visit in the near future.Sincerely,

10/10 – Uitstekend

Alana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent! Boutique and so much better than all the large hotels in the area. Comfortable, cute and quiet
1 nacht verbleven in januari 2024
Reactie van Doug Osborne - GM op 31 jan 2024
Dear Alana,Thank you for the 5-star review. We truly appreciate your comments and look forward to your return visit in the near future.Sincerely,

10/10 – Uitstekend

melane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The attached speakeasy was exceptional!
2 nachten verbleven in januari 2024
Reactie van Paige Wilson op 18 jan 2024
Dear Melane, Thank you for the high rating review! We are happy you had such a great experience at the bar as well. We hope you are able to return in the near future to enjoy another stay. Sincerely, Paige Wilson FOM

8/10 – Goed

Carmelita

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Paige Wilson op 18 jan 2024
Dear Carmelita, Thank you for the high rating review. We hope you are able to return in the near future to enjoy another stay. Sincerely, Paige Wilson FOM

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Doug Osborne - GM op 16 jan 2024
Dear Anonymous,Thank you for the 10-star review.

8/10 – Goed

Susan

Reisde met familie
Positief: Personeel en service, voorzieningen
Property and decor is beautiful… however there was no heat control in the room and windows don’t open so it was a sweat lodge in our room that the staff couldn’t do anything about. Also.. the shower was either cold or scalding. They do so much right… the breakfast is wonderful.. front desk staff lovely but you couldn’t get a glass of wine in the bar and take it to your room but the bar wouldn’t accommodate in house guests without a reservation at the speak easy. When I told the manager of these issues… she graciously compensated us for one night…but I doubt we would ever stay again. At this price point … one expects the basic services such as correct temperature in the room and shower to not be an issue.
3 nachten verbleven in december 2023
Reactie van Doug Osborne - GM op 8 jan 2024
Dear Susan,Thank you for taking the time to provide us such important feedback about your stay. I sincerely apologize for the issues with the room and water temperature, as well and the lack of availability in the bar. Our management team has informed our maintenance team to work on the water issue and we are expanding the bar space so more guests can enjoy the offerings. We hope you reconsider returning and give us another chance to exceed your expectations.Sincerely,

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Doug Osborne - GM op 8 jan 2024
Dear Ryan,We are glad to see you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,

10/10 – Uitstekend

Shannon

1 nacht verbleven in januari 2024
Reactie van Doug Osborne - GM op 8 jan 2024
Dear Shannon,Thank you for the 5-star review. We hope you are able to return soon for another visit.Sincerely,

10/10 – Uitstekend

Joan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay, adorable hotel with wonderful service. Great location, wonderful bar.
1 nacht verbleven in december 2023
Reactie van Doug Osborne - GM op 31 jan 2024
Dear Joan,Thank you for the 10-star review. We are glad to hear you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,

10/10 – Uitstekend

Debi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Book it!
Very unique...thats what i love about boutique hotels. The "continental breakfast' exceed my expectations. Great location block off Rittenhouse. The speakeasy was another delightful surprise.
1 nacht verbleven in december 2023
Reactie van Doug Osborne - GM op 28 dec 2023
Dear Debi,Thank you for the high rating review. We are glad to hear that you enjoyed your stay with us and we look forward to your return visit in the near future.Sincerely,

6/10 – Redelijk

Joe

3 nachten verbleven in december 2023
Reactie van Doug Osborne - GM op 24 dec 2023
Dear Joe,We are truly sorry you did not enjoy a 10-star stay. Please call the hotel directly and ask to speak with myself or Paige, our Front Office Manager, so we can personally apologize to you.Sincerely,

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Doug Osborne - GM op 21 dec 2023
Dear Scott,Thank you for the high rating review. We are glad to see you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful night at the Franklin on Rittenhouse. Very close to great restaurants. The speakeasy on the first floor was wonderful.
1 nacht verbleven in december 2023
Reactie van Doug Osborne - GM op 20 dec 2023
Dear Paul,Thank you for the 5-star review and wonderful comments regarding your stay. We look forward to your return visit in the near future.Sincerely,

10/10 – Uitstekend

Irina

3 nachten verbleven in december 2023
Reactie van Doug Osborne - GM op 7 jan 2024
Dear Irina,Thank you for the 5-star review. We hope you are able to return soon for another great stay.Sincerely,

10/10 – Uitstekend

Fredrick

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautifully curated and wonderful staff - I absolutely loved my stay at The Franklin
2 nachten verbleven in december 2023
Reactie van Doug Osborne - GM op 15 dec 2023
Dear Fredrick,Thank you for the great comments about our hotel and staff. We are glad to hear you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,

2/10 – Ontzettend slecht

Elizabeth

Reactie van Doug Osborne - GM op 5 feb 2024
Dear Elizabeth,I am truly sorry we did not meet your expectation during your stay. Please contact the hotel and ask to speak with myself, the General Manager, or our Front Office Manager so we can personally apologize to you.Sincerely,

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent experience, all of the people working for the hotel were exceptionally helpful and nice.
1 nacht verbleven in december 2023
Reactie van Doug Osborne - GM op 15 dec 2023
Dear John,We appreciate the wonderful comments about hotel and staff and look forward to your return visit in the near future.Sincerely,

8/10 – Goed

Brooke, Lebanon

Reisde met partner
Positief: Netheid, personeel en service
Very friendly staff. Prime location. Condition of room was subpar considering the potential. For example: room heat is controlled by one thermostat for the floor which is in a common area, therefore room was a little cool and drafty due to the understandably older nature of the building. No mini-fridge in the room. Lock box did not work.
Reactie van Doug Osborne - GM op 10 dec 2023
Dear Brooke,Thank you for taking the time to provide of feedback regarding your stay. I want to apologize for the limitations with the heat controls and lock box. However, we do provide refrigerators upon request. We hope you are able to return in the near future for another visit.Sincerely,

10/10 – Uitstekend

Bonnie

Reisde met een groep
1 nacht verbleven in december 2023
Reactie van Doug Osborne - GM op 8 dec 2023
Dear Bonnie,Thank you for the 5-star review. We are glad you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff in a great location
Excellent stay and would highly recommend this hotel. The location is great and the staff is very friendly and helpful. I’ll definitely be coming back.
2 nachten verbleven in december 2023
Reactie van Doug Osborne - GM op 5 dec 2023
Dear Michael,We are glad to hear you enjoyed your stay and thank you for the 10-star review.Sincerely,

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Doug Osborne - GM op 5 dec 2023
Daniel,Thank you for the high rating review. We look forward to your return visit in the near future.Sincerely,

10/10 – Uitstekend

Mitchell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was excellent. A pleasant surprise that I discovered on Expedia at about 11 pm. I will be back often! Lady working desk overnight was fabulous.
1 nacht verbleven in november 2023
Reactie van Doug Osborne - GM op 5 dec 2023
Dear Mitchell,Thank you for the 5-star review. We are glad to hear you enjoyed your stay and Lisa, overnight person, was informed of your comments. We hope you are able to return in the near future.Sincerely,

10/10 – Uitstekend

Paolo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel situato in una zona tranquilla ed elegante. Comodo per visitare la città. Camera molto bella e spaziosa. Ottimo ristorante.
2 nachten verbleven in september 2023
Reactie van Doug Osborne - GM op 29 nov 2023
Dear Paolo,Gracias por los maravillosos comentarios sobre su estadía y esperamos su visita nuevamente en un futuro cercano.Atentamente,

10/10 – Uitstekend

Andrea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Small, quiet and well located
1 nacht verbleven in november 2023
Reactie van Paige Wilson op 24 nov 2023
Dear Andrea, Thank you for the high rating review. We hope you are able to return in the near future to enjoy another stay. Sincerely, Paige Wilson FOM

10/10 – Uitstekend

Justin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing I didnt like about our stay was the room not having a mini fridge. Outside of that the hotel, staff and room was amazing.
1 nacht verbleven in november 2023
Reactie van Doug Osborne - GM op 18 nov 2023
Dear Justin,Thank you for staying with us and providing such wonderful feedback about your stay. Please note, we provide refrigerators upon request and hope you are able to return soon for another visit.