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Beoordelingen van The Palm Boutique Hotel & Residence

3.5 out of 5
The Palm Boutique Hotel & Residence
No. 270 Street 63, Sangkat Tonle Bassak, Khan Chamkarmorn, Phnom Penh

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 15 van 58 beoordelingen" "
Gastenscore: 8 - Goed. 29 van 58 beoordelingen" "
Gastenscore: 6 - Redelijk. 8 van 58 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 58 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 58 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,8/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel. Aanrader.
Mooi hotel, zeer ruime en luxe kamer met apart zitje. Prima ontbijt.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
蚊子很多
2 nachten verbleven in juni 2017

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
コスト的に割高
日本での予約と現地での予約で約2倍の価格差があります。 （入人が現地で直接予約したところ、税金＆サービス料込で半分でした） また、4時間のレイトチェックアウト料金がエクスペディア予約金額の50%と割高です。 一番レートの低い部屋は窓無しとの事でしたので、窓有で予約したのですが、 申し訳程度の窓があるだけでした。 (基本壁）

8/10 – Goed

Kagaribu, シンガポール

Positief: Personeel en service
とても静かでした。
とても静かでゆっくり」過ごせました。設備も良いですよ。 食事に行くにも便利でした。食後のナイトライフもたのしめます。

4/10 – Matig

patrice

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
piscine en travaux non spécifier à la reservation. jaccuzi petit

8/10 – Goed

Frank

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was lovely but out of the way. Whilst having breakfast the staff were too close for comfort making us feel extremely uncomfortable.

4/10 – Matig

Barry

Negatief: Personeel en service
Book with caution
If it wasn't for the cockroaches in my room, zero wifi for 8 days, having a kitchenette in the room but forbidden to use it, 2 minutes of hot water per shower and under trained/lazy staff (with the exception of the chef, 1 waitress and the HR manager), I think I would have enjoyed it. Great food and nice rooftop. Too bad there were ants all over my food when I ate outside. I tried to check out early but the hotel said they would not issue a refund for unused days, so I stuck it out for all 10 days and I wish I wouldn't have.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel with amazing staff
To start the staff here are amazing!!! They welcome you with juice and a cold towel. The entry way is beautiful and the design of the building was very modern with Asian flair. The roof top pool was very nice. But the area had construction so it was a little distracting. But they had happy house drinks so that helped. Plus all the food at the hotel was amazing, best hamburger ever! Great deserts and the breakfast was superb, could have stayed there for hours. The major drawback was the room we had. The room was fine but the location was right next to another room where someone was smoking and it came in through the bathroom window! I mentioned it to the front desk lady in the morning and she apologized and said if I had called they would have moved me. I believe she would have but my friend was already sleeping and I didn't want to wake her to move rooms. But overall a gray experience.
Reactie van Sarain SOR op 24 mrt 2017
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. With regards, Gent Mr.

4/10 – Matig

Josh

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was clean but the room smelt of smoke and the staff were very unhelpful. Construction work going on inside the hotel which was very loud.
Reactie van Sarain SOR op 24 mrt 2017
Dear Value clients, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. With regards, Gent Mr.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
こじんまりとしているが、清潔な感じの良いホテル。朝食もよかった。 一番小さな窓のない部屋だったので、期待はしていなかったが、パソコンを使えるスペースがなかった。 シャワールームはシンプルでよかった。

6/10 – Redelijk

abel, suiza

Positief: Netheid, personeel en service
Negatief: Comfort kamer
No es como en fotos
El hotel no cumplio con lo q decia la reserva. Nis dieron una habitacion sin vistas, ni siquiera ventana tenia. Horrible!!! La terraza es linda pero realmente el hotel esta lejos de la zona turistica.

8/10 – Goed

Niina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly
Nice hotel, friendly staff, good breakfast.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was clean and comfortable and the Staff was very helpful and attentive. The hotel was also in a convenient location. Highly recommended!

8/10 – Goed

Magnus , Stockholm

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fint hotell
Mysigt hotell nära till shopping och mat ...... ...... .......

8/10 – Goed

Dylan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall good stay
The people working at the hotel were great and really helpful and friendly! Also, the restaurant upstairs had very good breakfast and awesome views. Room was pretty good...only a couple downsides, but they weren't too big of deal...Room was slightly dark feeling and bathroom had a slight smell at times but pretty minor (we found this to be common for hotels in the country). Neighborhood was ok, but only a few restaurants around...the area is developing fast though so we'll see what it looks like in a year or so. Overall we were happy with our experience

6/10 – Redelijk

Ivar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastisk personale!
Vi bestilte superior room fordi alle rom hadde balkong. Dette viste seg å ikke stemme, vi fikk rom med vindu mot en innvendig gang. Vi klaget på dette, og fikk et annet rom. Personalet var fantastisk, spesielt vil jeg fremheve resepsjonen.
Reactie van General Manager op 3 feb 2017
Dear Ivar, Greetings from The Palm Boutique Hotel & Residence! We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our team management. We do hope you give us another chance as we will definitely improve our services. With warmest regards, Gent Mr. General Manager gm@thepalmboutique.com

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Helt okej
De allra flesta var trevliga. Men just en ur personalen debiterade oss $5 för att låta oss ta in en genomresande kompis nån timme. När vi checkade ut så skulle samma person ha $5 för två vatten. (Som skulle vara gratis). Vattnet i sig visade sig smaka klor. Förutom han och hotellets läge så var hotellet mycket prisvärt!
Reactie van General Manager op 25 jan 2017
Helt Okej, Greetings from The Palm Boutique Management! Thank you very much for your advised and recommend us on Expedia.com With regarding to Staff and Surcharge we have to check with our Head department for information. We will personally to contact for this case Hope you will understanding and welcoming back WIth regards, Gent Mr. General Manager

10/10 – Uitstekend

Charlotte

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Modern hotel with rooftop pool and helpful staff
We really enjoyed our stay. The room was comfortable and had everything we needed. Highlights: delicious buffet breakfast on rooftop, pool with a view and excellent staff that went above and beyond. Cheap and easy tuk tuk ride to all the places we wanted to visit. Would definitely recommend this hotel.
Reactie van General Manager op 25 jan 2017
Dear Charlotte, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon. With best regards, Gent Mr. GM

8/10 – Goed

Igor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Комфортный отель
Отель в общем неплохой.комфортный.

10/10 – Uitstekend

chloe, tyo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
beautiful interior,friendly staff
staffs are kind and gentle,owner has good sense of interior and exterior. eppecially,the entrance here is like a small beautiful botanical garden
Reactie van gm@thepalmboutique.com op 3 feb 2017
Dear Igor, Greetings from The Palm Boutique Hotel & Residence! Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. With warmest regards, Gent Mr. General Manager gm@thepalmboutique.com

10/10 – Uitstekend

joelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
super hotel personnel genial
nous avons eu un sur classement. le personnel est vraiment tres serviable et souriant. petit dejeuner tres bon. Je recommande vraiment cet etablissement

8/10 – Goed

Camilla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bra hotell med pool på taket.
Bra enkelt hotell med jättegod mat och jättetrevlig personal.

10/10 – Uitstekend

HI～, CAMBODIA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
施設やサービスはラグジュアリーなブティックホテル

8/10 – Goed

Chico, Bangkok

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Phnom Penh made easy!
Excellent package and brilliant service. The hotel location is handy to any spot of Phnom Penh. The taxi is a bit expensive as well as food. Nevertheless, average people just earn 150 dollars per month.
Reactie van Gent Mr. op 26 sep 2016
Dear Chico, Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. With best regards, Gent Mr.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cleanliness of room/hotel was good Quality of service great Hotel amenities good Hotel location good
Reactie van General Manager op 26 sep 2016
Dear Value Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. With best regards, Gent Mr.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very Decent Place to Stay
I stayed only one night and found it to be a very good value.
Reactie van Gent Mr. op 26 sep 2016
Dear Guest. Thank you for thanking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. With best regards, Gent Mr.

8/10 – Goed

Maximus

10/10 – Uitstekend

dalton, N

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really enjoyed my stay,new and close to everything

6/10 – Redelijk

tadanobu, 東京

Positief: Personeel en service, comfort kamer
お湯がでない
シャワーのお湯がだんだん冷たくなって、最後は水になります。 何度も同じ現象が起こるので、何か根本的な原因がありそうです。 その他は快適でした。 部屋も適度に広く、清潔です。 少し大きな道路に面しているので、日中はうるさいかも。 日本食レストランには歩いていけます。

10/10 – Uitstekend

Shun, Singapore

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hospitality
Hotel front desk staff, Someal (i think that is his name) was very friendly and helpful. He was cheerful and helped us in getting transportation as well. He also upgraded us to the Junior suite for a better view of the city. A wonderful experience! Thank you.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Sarain SOR op 2 jul 2016
Dear Happy guest, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let [insert name of your staff here] that he/she made an impact during your stay. We hope to welcome you back to the hotel soon! With best regards, Sarain Mr.

8/10 – Goed

Rögnvaldur, Kópavogur

Positief: Netheid, personeel en service
Great staff. The best I had Have to love Cambodia after this trip
Reactie van Sarain SOR op 11 jun 2016
Dear Kopavogur, We appreciate you taking the time to provide us with positive review such detailed feedback about your stay. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

8/10 – Goed

Teng, Singapore

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff with comfortable clean room
Staff was friendly and room was great.
Reactie van Sarain SOR op 11 jun 2016
Dear Teng, We appreciate you taking the time to provide us with positive review such detailed feedback about your stay. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

10/10 – Uitstekend

Markus

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tolles Hotel mit großartigen Service
Wir waren für 2 Nächte in phnom Peng und können das Hotel absolut empfehlen. Der Frontfral hat uns bei allen Anliegen sofort geholfen eine super Stadttore organisiert. Dr Pool und das gemütliche Restaurant auf dem Dach eignen sich perfekt um den Abend entspannt ausklingen zu lassen.
Reactie van Sarain SOR op 14 mei 2016
Dear Markus, We appreciate you taking the time to provide us with positive review such detailed feedback about your stay. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

8/10 – Goed

Wayland, New York

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Deluxe Queen Room
I booked the 26 m2 Deluxe Queen Room here, but I don't think the room was actually 26 m2. More like 20 m2. There are were two bathrobes in the closet, which was a nice touch. Unfortunately, I did not try out the included breakfast. I walked around the block, but did not see much nightlife going on. Only internet cafes. I at dinner at the rooftop restaurant, and it was full of mosquitoes. I asked for a mosquito coil but they didn't have any. I asked for an electric fly swatter, the waiter said yes, they do have, but it never showed up. When I wanted to pay the bill via Credit Card, I had to go downstairs to the front desk to swipe. Apparently, they did not know how to use their own machines. They tried to swipe my card several times the wrong way, but they gave up, giving my card back, telling me my card won't work. I swiped my card on their machine the right way and it worked, and paid my bill that way.
Reactie van Sarain SOR op 14 mei 2016
Dear Wayland, We are apologize for your stay not met your expectation, We have review and check and updating as your mentioned. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

8/10 – Goed

mats, stockholm

Positief: Personeel en service, staat van de accommodatie en faciliteiten
ok
Helt ok trevlig personal ok run
Reactie van Sarain SOR op 21 mei 2016
Dear Mats, We appreciate you taking the time to provide us with positive review such detailed feedback about your stay. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Modernes Hotel in Innenstadtlage
Nachdem uns der Pass in Phnom Phen gestohlen wurde, hatten wir einen 5 tägigen Zwangsaufenthalt in der Stadt. Daher hatten wir uns entschlossen uns für die Zeit ein etwas besseres zu leisten als ein Hostel. Wir waren sehr zufrieden mit dem Personal. Sie haben uns mit allen unterstüzt. Wir durften jederzeit an den PC um die Dokumente für die Botschaft und das Visa auszudrucken und sie haben sich sehr bemüht uns unsere Fragen zu beantworten. Das Zimmer war sauber und modern. Wifi, TV und Klima funktionierten einwandfrei. Der Pool und das Restaurant auf dem Dach sind eine kleine ruhige Oase zu dem Chaos in der Stadt. Leider konnten nicht alle Angestellten gut Englisch, was vor allem bei der Essensbestellung manchmal Schwierigkeiten machten, aber sie waren alle sehr bemüht uns einen angenehmen Aufenthalt zu ermöglichen. Das Personal an der Rezeption konnte (für Kambodschianische Verhältnisse) gutes Englisch. Ich kann das Hotel nur empfehlen.
Reactie van Gent Mr. op 27 feb 2016
Dear Value client, We appreciate you taking the time to provide us with positive review such detailed feedback about your stay. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

8/10 – Goed

Robert, Scotland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The restaurant in this hotel was average ,but the rest of the facilities were very good. Cambodia is a good country to visit and the people are very nice and friendly. Mekong river cruise was super.
Reactie van Gent Mr. op 26 feb 2016
Dear Robert, We appreciate you taking the time to provide us with positive review such detailed feedback about your stay and foods. We do hope you give us another chance as we will definitely improve our services and Foods. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

8/10 – Goed

Lauren, Melbourne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Small gem if you can overlook the hiccups
This hotel has only been open for a few months. The staff was very helpful, but they still have a few teething issues. We had a family suite which was spacious and conveniently located close to the pool, but while our daughter's bathroom always had running water ours was intermittent--it was good when it was there, it just wasn't always available, and there was no place to hang towels in the bathroom. There is a kitchenette in the room, but there are neither plates nor cooking utensils. That said, everything else about the hotel was lovely--clean room, helpful staff, tuk tuk and taxis always on hand, friendly atmosphere around the roof top pool, and close enough to attractions for convenience, but not in the hubbub of action, so it was quiet enough at night.
Reactie van Sarain SOR op 2 apr 2016
Dear Lauren, With regarding to commend about Bathroom and Water System will share to our management team working on it. Thank you very much for your staying with us With best regards, Sarain Mr.

6/10 – Redelijk

Ronnie, Sandnes

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
OK hotell - Phnom Penh er ikke en moderne storby
Hotellet har en bra standard, er fint, rent og hyggelig. Virker som om betjeningen er noe uerfaren. De har en poolbar, men den er ikke alltid betjent. De var heller ikke så godt informert om hva tilbud/serverdigheter en kan delta på i byen.
Reactie van Sarain SOR op 19 mrt 2016
Dear Guest, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. With best regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
right price and good location
This was a perfect location for my needs and the staff were very friendly. The massage was also good and the pool, breakfast and bar were sufficient. The only thing that was a bit weird was that the windows of the room opened into the hallway so there was not much natural light in the room. Otherwise, it was a great hotel. Would recommend it.
Reactie van Gent op 18 jan 2016
Dear Value Clients, Thank you very much for your taking time to review our new property coming with your mentioned, We will improving With best regards, Gent Mr.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
文句なし
スタッフの対応もよく、部屋も清潔。 また使います^ ^
Reactie van Sarain SOR op 12 mrt 2016
Dear Value Clients, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. With regards, Sarain Mr.

10/10 – Uitstekend

April, Australia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel! Beautiful greenery everywhere and nice and quiet. I loved the rooftop pool.
Reactie van Sarain SOR op 7 jan 2016
Dear Guest, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. With best regards, Sarain Mr.

10/10 – Uitstekend

Janette, Queensland, Australia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
New Hotel with amazing staff
Our stay was great!! Staff were amazing and always willing to help. New hotel and the pool is really nice. Would definately stay here again. Only a short tuk tuk ride to the riverside ($3)
Reactie van Sarain SOR op 7 jan 2016
Dear Janette, Thank you for your review. I am very happy that the staff was welcoming and accommodating and that you enjoyed Pool. This has been communicated to the concerned staff With best regards, Sarain SOR

6/10 – Redelijk

Victoria, UK

Negatief: Comfort kamer
An adequate but disappointing hotel.
The main hotel areas are fine but the room was a major disappointment. The room had no windows to the outside world and actually had a window onto the corridor and stairs that was only covered by a roller blind. There was also however a frosted glass door to the bathroom. And that bathroom had both a fixed close window and also some high level glass tiles through to what appeared to be another bathroom. This meant that it was never really dark in the room and if anyone in the next room turned on the light in their bathroom at night, it would light up our room! The aircon was also very noisy so you couldn't sleep with it on, which in a room with no ventilation and tropical heat made for some uncomfortably hot and sticky nights. The room itself was well decorated but the bathroom was a pretty basic wet room. The wooden floor corridor outside (albeit with a rug runner) was very noisy too, especially when people leave dragging their suitcases past.
Reactie van Sarain SOR op 6 jan 2016
Dear Victoria, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. With best regards, Sarain Sor

8/10 – Goed

eric

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Sarain SOR op 12 mrt 2016
Dear Eric, Thank you for your review. I am glad to hear that overall your experience was positive. Thank you and look forward to seeing you soon.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Comfort kamer
The hotel is nice modern
Comfortable spacious rooms but the hotel is extremely noisy of your looking for a relaxing break this is not the place to have it, banging doors from the early hours continues through till morning
Reactie van Sarain SOR op 8 jan 2016
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

8/10 – Goed

Christian, london

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Almost.
This Hotel is incredible! So so clean, so comfortable, and this rooftop pool is beautiful. The staff are all lovely and always to hand. However, there is something amiss with the service. Food sometimes took over an hour and arrived wrong after the wait, even though we were the only two in the restaurant. No towels by the pool most days, and again, we had to ask numerous times for them and wait a long long time. When the towels did arrive, the member of staff only brought two, which meant the next people that arrived at the pool would have no towels either (we were the only two people at the pool). Finally, the water went off at least once a day whilst we there, for over 2 hours on our last day. Excellent place, but something is not quite right.
Reactie van Sarain SOR op 12 mrt 2016
Dear Christian, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Sarain SOR General Manager

6/10 – Redelijk

SAIK CHOOI, Malaysia

Positief: Comfort kamer
Lousy food in a nice hospitality environment
Comfortable stay, very cultural interior decoration with cosy environment, but the food is lousy.
Reactie van Sarain SOR op 13 feb 2016
Dear Saik, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our F&B management to improving our foods. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. With best regards, Sarain Sor General Manager

8/10 – Goed

Kami, Toronto, Ontario

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Hotel with very friendly staff!
The hotel staff were just amazing and very helpful! The room was small but big enough for two people. The washroom was interesting...the shower was open to the sink/toilet (no tub/separate shower area) but it didn't make a mess the way I thought it would. The hotel staff helped us organize a car driver for a 1 day city tour...took us to the Killing Fields, the Russian Market, the Genocide Museum, the National Museum and would have taken us to the Grand Palace if it wasn't closed that day for a festival. Breakfast was good and it was a good two nights!
Reactie van Gent op 6 dec 2015
Dear Kami, We are deeply elated that we have been your constant hotel of choice when you're in Phnom Penh and Enjoying with Tours. As always, don't hesitate to let us know if you're visiting again soon. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Our staff are always ready to help you with anything. Thank you and take care. With regards, Gent General Manager