Lobby

Beoordelingen van Hilton Garden Inn Phoenix Airport North

3 out of 5
Hilton Garden Inn Phoenix Airport North
3838 E Van Buren St, Phoenix, AZ

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 715 van 1255 beoordelingen" "
Gastenscore: 8 - Goed. 290 van 1255 beoordelingen" "
Gastenscore: 6 - Redelijk. 124 van 1255 beoordelingen" "
Gastenscore: 4 - Matig. 68 van 1255 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1255 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Holly

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The nightstand lamp and clock didn’t work. I reported it and it was never fixed. I think the wiring in this room is not working. Front desk insisted the kiosk be used for payment for snacks — what a nightmare! The brunch was OK, not great. The location and shuttle were the best features of this property. Also the check in was efficient.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Debbie, Carmel

Positief: Netheid, personeel en service en voorzieningen
The hotel is showing its age compared to other Hiltons I’ve stayed at, but it was perfect for my needs.
1 nacht verbleven in mei 2024
Reactie van Hotelmgmt op 24 mei 2024
While we are glad we could meet your travel needs, we regret your experience was not more impressive. We would love to learn more details about your stay so we can continue to enhance any future visits. Thank you!

8/10 – Goed

Kelly

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was serviceable as a night before a flight, but not in a convenient food area.
1 nacht verbleven in mei 2024
Reactie van Hotelmgmt op 24 mei 2024
Thank you for sharing how convenient our location was for you traveling to and from the airport. We regret the local dining options did not suit your preferences, but we hope that you were able to enjoy a great meal on-site at our restaurant. We would love to have you back and hope your travels bring you to the area again soon!

6/10 – Redelijk

Jones

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
As a couple with limited mobility it was a struggle to get help at that hour.
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 15 mei 2024
Our goal is always to provide helpful and attentive service for all guests that come through our doors, Jones. Reading we fell short for you is disheartening. We would love to learn more about your experience so we can better serve you and your partner in the future. Thank you very much for your for your time and input.

8/10 – Goed

Jill

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It did not offer much in the way of dining. The menu was brief. The room had no information in the area or any other amenities surrounding the hotel. There was no room service.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Taryn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My stay was very enjoyable. My room was immaculate and the staff was friendly and inviting.
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 14 mei 2024
We are grateful you chose Hilton Garden Inn Phoenix Airport North and took a moment to offer your feedback, Taryn! It's a joy to read your accommodations were sparkling clean and that our service was on point! We hope you will be back soon so we can offer another warm welcome and comfortable stay!

10/10 – Uitstekend

Rita

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff
1 nacht verbleven in mei 2024
Reactie van Hotelmgmt op 11 mei 2024
We take great pride in our team and love that their dedication and charm stood out and made your stay perfect! Thanks for the awesome feedback, Rita! We hope you will choose Hilton Garden Inn Phoenix Airport North again!

10/10 – Uitstekend

Scott

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was good
1 nacht verbleven in mei 2024
Reactie van Hotelmgmt op 11 mei 2024
Scott, we are happy to hear your experience was seamless and worthy of a perfect rating! All of us at Hilton Garden Inn Phoenix Airport North would love to have you back anytime!

10/10 – Uitstekend

Juan E.

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy bien conservado
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 10 mei 2024
Juan, what wonderful feedback! We are proud to receive your perfect score and compliments and look forward to sharing them with everyone at Hilton Garden Inn Phoenix Airport North! Be sure to revisit soon for another outstanding hospitality experience!

8/10 – Goed

Shannon

W
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 9 mei 2024
Shannon, we are glad you had a moment to offer us a review. It's great to see such a high rating but we would love to hear more about your stay so that we can earn those last few stars whenever you are back in town. Thank you!

10/10 – Uitstekend

gene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Antonia was awesome
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 8 mei 2024
Your compliments are highly appreciated, Gene, and we can't wait to share your review with the team, particularly Antonia! All of us at Hilton Garden Inn Phoenix Airport North hope for another chance to impress you even further! Thank you!

10/10 – Uitstekend

Charlene

1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 23 mei 2024
It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon, Charlene.

10/10 – Uitstekend

subbiah

Positief: Netheid
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 4 mei 2024
We're so grateful for your high-star rating and can't wait for your next visit. Thank you!

6/10 – Redelijk

DAVID

1 nacht verbleven in april 2024
Reactie van HotelMgmt op 22 mei 2024
We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future, David.

6/10 – Redelijk

christopher a

Reisde met familie
Needs updated Bathroom old caulking in shower was gross rusted towel shelf
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 3 mei 2024
Thank you for your review, Christopher. We appreciate your feedback and apologize for the state of the bathroom during your stay. We understand how important a clean and modern bathroom is to the overall experience, and we're currently reviewing our facilities to address and update areas like caulking and fixtures that don't meet our standards. Your input is invaluable as it helps us improve and ensure that all aspects of our rooms provide comfort and satisfaction. We hope to welcome you back in the future to a refreshed and more pleasing environment.

4/10 – Matig

Julie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 1 mei 2024
We regret that we missed the mark on ensuring your complete satisfaction. It's our hope that we have another opportunity to earn back your trust. Thank you, Julie.

4/10 – Matig

Victoria

1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 18 mei 2024
Victoria, we are sorry to see your low rating and hope that you will give us another chance to create a better experience for you.

8/10 – Goed

Sarah

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 28 apr 2024
Thank you, Sarah, for rating us so highly! We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

10/10 – Uitstekend

Donna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice accommodations. Just what we were looking for.
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 30 apr 2024
Thank you for sharing your compliments, Donna. We love that your time at Hilton Garden Inn Phoenix Airport North was perfect all around. Whenever your travels bring you to the area be sure to visit!

8/10 – Goed

Daniel Pena Olga Lucia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was perfect for a few days and close to everything we wanted to see and do
2 nachten verbleven in april 2024
Reactie van HotelMgmt op 26 apr 2024
Thank you, Daniel and Olga, for your positive review. It’s wonderful to hear that our location was conveniently close to everything you wanted to see and do during your stay. We're glad that our hotel served as a perfect base for your adventures. We look forward to having you both with us again for another enjoyable visit at Hilton Garden Inn Phoenix Airport North!

6/10 – Redelijk

Steve

Close to airport. Overall good.
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 26 apr 2024
Thank you, Steve, for your review. It's great to know that our proximity to the airport was convenient for you and that your overall experience was positive. We appreciate your feedback and hope to have the opportunity to make your next stay with us at Hilton Garden Inn Phoenix Airport North even better!

8/10 – Goed

Suzanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 23 apr 2024
Your star rating is greatly appreciated, and it will be our pleasure to welcome you back, Suzanne.

2/10 – Ontzettend slecht

Marcell

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 23 apr 2024
It is our desire to provide a memorable stay for our guests so it is regrettable to learn that your experience was not as you had anticipated. We hope to welcome you back in the future, so we can change your impression of us, Marcell.

10/10 – Uitstekend

Leticiac

Positief: Netheid, voorzieningen
Everything
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 4 mei 2024
Letician, we are happy to hear you had a perfect experience with us at Hilton Garden Inn Phoenix Airport North! Hopefully, your travels will bring you back very soon!

10/10 – Uitstekend

Kristi

1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 11 mei 2024
Thank you for your five-stars, Kristi. We look forward to your return and hope it's soon!

10/10 – Uitstekend

Juan, Chula Vista

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Two out of four elevators were not working and there were some holes on the drywall above the elevator doors, it looked bad for a nice hotel. The bed was uncomfortable. The rest of the hotel and dining room were great.
2 nachten verbleven in april 2024
Reactie van HotelMgmt op 23 apr 2024
Juan, your excellent score and feedback are appreciated. We are happy your overall experience was pleasant, but we will surely work on those areas you highlighted. It would be an honor to have you back so that we can impress you even further. Until next time!

10/10 – Uitstekend

Cynthia

Positief: Netheid, staat van de accommodatie en faciliteiten
Convenient to airport
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 18 apr 2024
Thanks for joining us at Hilton Garden Inn Phoenix Airport North, Cynthia! We are happy that our location eased your travels. We hope to welcome you back whenever you are in the area!

8/10 – Goed

Yolanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 17 apr 2024
We are delighted we made such a great impression on you! Thank you, please visit again soon.

10/10 – Uitstekend

Monica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was spacious. The staff was friendly and helpful . The night I was staying at the hotel. I returned my rental car and I was able to call the hotel shuttle to pick me up at the airport. Also, I used the shuttle to get back at the airport on the following day. The hotel was very close to the airport and a 14 minute drive to Old Town.
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 17 apr 2024
How delightful to learn our spacious accommodations and convenient features, particularly the shuttle service, ensured a perfect stay for you here at Hilton Garden Inn Phoenix Airport North. We would love to host you whenever your travels bring you to our area. Thank you, Monica!

10/10 – Uitstekend

amy

1 nacht verbleven in april 2024
Reactie van HotelMgmt op 3 mei 2024
Thank you for your top score! We look forward to your next stay with us, Amy!

2/10 – Ontzettend slecht

Fernando

Reisde met familie
Negatief: Voorzieningen
First and last
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 11 apr 2024
We are very sorry to learn your stay was not satisfactory nor did it meet the high standards we strive for. We are eager to learn more as we want to ensure improvements are made. Please allow us one more chance to restore your trust in our brand, Fernando. Thank you.

10/10 – Uitstekend

Ioana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 9 apr 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Loana.

10/10 – Uitstekend

Margaret, Albuquerque

Positief: Staat van de accommodatie en faciliteiten
I had booked my stay on expedia for $290 per night. When I checked out i was bill over $500 for the night! Luckily I had my expedia receipt and they made the adjustment. Very upsetting experience. Would like to compliment the person at the desk for professionally handling the situation once I was able to produce my receipt.
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 10 apr 2024
Margaret, we appreciate your terrific score and helpful feedback. It is fantastic the team was able to help you with your bill. We always recommend referencing the "Important Information" section of our third-party sites as we share more information regarding charges upon arrival. We hope this helps make your future travels seamless from start to finish. Thank you!

10/10 – Uitstekend

Shawna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 5 apr 2024
Thank you for your five-stars. We look forward to your return and hope it's soon,Shawna!

6/10 – Redelijk

gary

Positief: Netheid
Sketchy
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 5 apr 2024
Gary, we are disappointed that you did not enjoy our property. We would like to connect and learn more from you as this does not reflect a typical stay. We are eager to enhance any future visits and restore your trust in our Brand. Thank you!

10/10 – Uitstekend

Wendy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to the airport
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 5 apr 2024
It was great being able to provide an ideal location to ease your trip, Wendy! Thank you for choosing Hilton Garden Inn Phoenix Airport North. See you next time!

10/10 – Uitstekend

Serena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 4 apr 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Serena.

10/10 – Uitstekend

Denise

1 nacht verbleven in april 2024
Reactie van HotelMgmt op 23 apr 2024
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area, Denise.

6/10 – Redelijk

pamela, MEMPHIS

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 3 apr 2024
It's disappointing to learn that your time with us did not win you over completely, Pamela. We hope you'll give us the chance to impress you on a future visit.

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great!
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 2 apr 2024
We are excited your stay with us at Hilton Garden Inn Phoenix Airport North was perfect all around, Joseph. Hopefully, your travels bring you back one day soon! Thank you!

10/10 – Uitstekend

Yinzhi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotelmgmt op 1 apr 2024
Thank you for your five-stars, Yinzhi. We look forward to your return and hope it's soon!

6/10 – Redelijk

Linda

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 1 apr 2024
We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future, Linda.

4/10 – Matig

Robert V

1 nacht verbleven in maart 2024
Reactie van Hotelmgmt op 20 apr 2024
Thank you for taking the time to rate your visit, Robert. We hope you'll consider staying with us again soon, for a more enjoyable experience from beginning to end.

10/10 – Uitstekend

Elissa, Rifle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean place close to the airport!
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 2 apr 2024
Your praise for our pristine accommodations made our day, Elissa! We hope you will choose Hilton Garden Inn Phoenix Airport North again to further enjoy our comforts and convenience.

10/10 – Uitstekend

Nancy, GETTYSBURG

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is great, the pasta, Primavera here is really good for dinner
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 26 mrt 2024
Thank you for complimenting not only our beautiful property but also our delicious dining at The Garden Grille & Bar! The pasta is indeed a guest favorite! We would love to have you return to Hilton Garden Inn Phoenix Airport North and indulge again!

8/10 – Goed

Paul, Piermont

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel itself was OK. Some disrepair in the bathroom (peeling wall covering) and a stupid shower design (the glass enclosure forces one to be under the shower head when you turn it on, meaning you get drenched with ice- or scalding-water). No non-hotel walkable restaurants. Very expensive (~$300) for and OK hotel.
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 26 mrt 2024
It is great to read your overall impression was positive. We value your helpful insights on areas you would like to see improved and we will discuss them with our Management Team. We hope you will be returning so that we can enhance your next visit, Paul!

8/10 – Goed

Walter

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in and check out was great----only spent a few hours, arriving from judging a horseshow in Scottsdale to shuttle to airport-- coffee was so so-------I was pre signed on for shuttle to airport---we left several people waiting for driver(very polite)to get back---better planing on their part--apparently happens a bit--don't say get to front door 5 minutes before departure times
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 26 mrt 2024
Walter, we are thankful for your review. It is wonderful you could utilize our complimentary shuttle but we apologize if the process of getting the shuttle was amiss. We will work with our team to enhance this feature so any future visits are improved all around.

8/10 – Goed

Douglas

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 20 mrt 2024
We are delighted we made such a great impression on you! Thank you, please visit again soon, Douglas.

10/10 – Uitstekend

Laura

The staff could not have been more helpful! Everyone I encountered was pleasant and kind. I loved staying at this property. Traveling alone is unusual for me and I am so grateful I chose this property. The shuttle driver who picked us up at the airport was very knowledgeable. Pointed out good places to eat but was also highly complimentary of the hotel restaurant.
3 nachten verbleven in maart 2024
Reactie van HotelMgmt op 19 mrt 2024
Thank you so much, Laura, for your kind words and for taking the time to share your experience with us. It's truly heartwarming to hear that our team made a significant positive impact on your stay here at Hilton Garden Inn Phoenix Airport North. We're thrilled to know that each team member you encountered was pleasant, kind, and helpful throughout your visit. Your acknowledgment of the shuttle driver's knowledge and recommendations, alongside their praise for our hotel restaurant, is greatly appreciated. We're glad you felt welcomed and supported from the moment you arrived at the airport to the end of your stay. We look forward to welcoming you back to our property in the future, ensuring another exceptional experience.

8/10 – Goed

Lori

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was good.
4 nachten verbleven in maart 2024
Reactie van HotelMgmt op 15 mrt 2024
Your review is appreciated by everyone at Hilton Garden Inn Phoenix Airport North. We hope you will be back to enjoy us again soon, Lori!