4/10 – Matig
Luke
Reisde met een groep
11 apr 2024
There seems to be a real management problem at this hotel. I have stayed at several Hyatt places and prefer them but I will not go back to this location. The hotel was over booked and did not have a double available, which I reserved. My friends, Michaela ( front desk person) and I had to clean a single king room. The next morning I spoke with Lucy ( the other front desk person) to speak with a manager about my poor experience and service recovery measures. She informed management who never reached out to me that day. On the day of check out management still had not contacted me or my friend about our poor check in experience. The staff I interacted with Lucy and Michaela, went above and beyond to do what they could within there power to rectify the solution. I am very disappointed in my check in experience and lack of attention to provide proper service recovery.
Luke
3 nachten verbleven in april 2024