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Beoordelingen van Inn at Eagle Mountain

3.5 out of 5
Inn at Eagle Mountain
9800 N Summer Hill Blvd, Fountain Hills, AZ

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 592 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 220 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 105 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 62 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 1001 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Anni

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very relaxing wished the restaurant was open and bar
1 nacht verbleven in april 2024

10/10 – Uitstekend

Joseph

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Nice stay
2 nachten verbleven in april 2024

4/10 – Matig

Kimberly

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Have stayed here a couple of times. Hotel rooms are now rundown & need lots of updating. Worst beds even though I was told new mattresses a year ago, didnt feel like they were replaced 10yrs ago. Staff at front desk were unaccommodating an could have been much more friendly. Restaurant is not part of hotel & it was a hassle to bring food back to room. Overall, I felt like I was a bother to hotel staff when asking for soda/water or more towels. Spent my days at the Boulders Spa & unlikely to book Inn at Eagle Mountain in future unless many changes happen. There are many nicer and affordable AirBnBs nearby.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
a pleasurable stay
1 nacht verbleven in april 2024

8/10 – Goed

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Liked the area ambience. Rooms are spacious and comfortable.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Tammy, Olympia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you want a downtown experience this is not your place. If you want a beautiful atmosphere with peaceful ambiance and privacy then you might like it. Great service as soon as I walked in. Thank You!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Kathryn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely loved staying here! It was so quiet and peaceful. You don’t hear neighbors or traffic. There is an Italian restaurant on site that will deliver to your room between certain hours. The suite was a little dated, but still nice. The only negative thing is that we asked for more towels and to have sheets changed, and a maintenance man came and handed us the towels and sheets. We never saw housekeepers in the four days we were there. Overall, it was a great place, and we want to stay again.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Leslie, Fort Collins

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The views and landscape was beautiful. The staff was great too.
2 nachten verbleven in april 2024

4/10 – Matig

D Jeremy, Hooper

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
I rented this specific suite due to that it had a whirlpool jetted tub. The hot water didn’t last long enough to even have a luke warm bath. The sheets in the bed felt very startched, stiff & itchy.. I informed the front desk of this and the gentleman apologized for the inconvenience and that was it. No let me get the manager or at least call the manager. Very disappointed considering the price paid.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Brittany

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Inn is a hidden gem! Beautiful surroundings, classy, large rooms, clean and crisp sheets, jetted bathtub. Not a party scene, but a place to relax and enjoy the desert. Loved it!
2 nachten verbleven in maart 2024
Reactie van Guest Services op 3 apr 2024
Thank you for capturing the tranquility and scenery in your review, Brittany! It makes us happy to see that you enjoyed the spirit of our property. We hope to see you again soon!

8/10 – Goed

David

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Guest Services op 3 apr 2024
Thank you.

10/10 – Uitstekend

Vincent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The view and surrounding area and how quiet it was!
1 nacht verbleven in februari 2024
Reactie van Guest Services op 8 apr 2024
Thank you! We are very happy to see that you enjoyed your stay.

10/10 – Uitstekend

margie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Remarkable customer service and friendly staff. It is a hidden gem in Arizona
6 nachten verbleven in maart 2024
Reactie van Guest Services op 24 mrt 2024
We appreciate your kind words, Margie. Thank you for staying with us and hope you visit us again soon.

10/10 – Uitstekend

Jan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We enjoyed that our room seemed like a tiny condo, separated from the other rooms by structure style. We had a private patio and an beautiful view of the east part of the Phoenix Valley.
1 nacht verbleven in maart 2024
Reactie van Guest Services op 24 mrt 2024
We are all very happy to see you enjoyed your stay and the property's scenery, Jan. We look forward to seeing you again next time you wish to get away.

10/10 – Uitstekend

john

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
9 nachten verbleven in maart 2024
Reactie van Guest Services op 24 mrt 2024
Thank you!

6/10 – Redelijk

Ellen

Negatief: Voorzieningen
1 nacht verbleven in maart 2024
Reactie van Guest Services op 9 apr 2024
It seems we weren't able to meet your expectations and I would like to apologize for that. We prioritize our guest experience therefore please feel free to give us a call so we can improve.

8/10 – Goed

Paul

Reisde met familie
Positief: Personeel en service
Decent accommodations, good dinner restaurant....definitely a destination since nothing around the property.
3 nachten verbleven in maart 2024

4/10 – Matig

Lendie

Reisde met een groep
Couch smelled like urine. 7 months prior we had requested a certain room. Request not honored. We have stayed at this resort 8 years in a row. Not pleased this year at all. Will go VRBO next year for our golf trip.
3 nachten verbleven in maart 2024

8/10 – Goed

philippe

Positief: Netheid, staat van de accommodatie en faciliteiten
I did not like: no daily room making. need to call outside for issues with internet. no bottled water in the bedroom.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Nancy E

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Guest Services op 8 apr 2024
Thank you!

10/10 – Uitstekend

Linda

2 nachten verbleven in maart 2024
Reactie van Guest Services op 3 apr 2024
Thank you!

10/10 – Uitstekend

Guy

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in maart 2024
Reactie van Guest Services op 21 mrt 2024
Thank you!

6/10 – Redelijk

Andrea

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The area surrounding a property was very peaceful. The one particular staff person rolled his eyes at me multiple times as I had to ask for ice usually twice a day. This is really unacceptable for a resort for the guest not to have access to ice. We would NEVER consider staying here again.
7 nachten verbleven in februari 2024

10/10 – Uitstekend

Sharon

1 nacht verbleven in maart 2024
Reactie van Guest Services op 3 apr 2024
Thank you!

8/10 – Goed

Marcus

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Hotel located on Golf Course in the mountains. If you want a getaway from everything this property is for you. However, if you are doing anything in Scottsdale or Phoenix be prepared to travel as the property is on outskirts and not as close to highway system in the Phoenix area.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Mike

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice - quiet, conveniently close to the golf course/restaurant.
6 nachten verbleven in februari 2024

10/10 – Uitstekend

Ronald, Fort Collins

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome views.
7 nachten verbleven in februari 2024
Reactie van Guest Services op 7 mrt 2024
Thank you for your feedback!

10/10 – Uitstekend

Douglas

2 nachten verbleven in februari 2024
Reactie van Guest Services op 21 mrt 2024
Thank you!

6/10 – Redelijk

Mitchell

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Nice location. Not many amenities. Comfortable room. Best for golfers, less so for families.
1 nacht verbleven in februari 2024

6/10 – Redelijk

Janice, Chula Vista

Reisde met een groep, Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
Restaurant was very good. The people at the front desk were less than inviting. Upon arrival there was no greeting. Departure was pretty much the same no thank you, please come back again etc. the rooms are in need of remodeling, fan in bathroom were dark yellow , wallpaper starting to peel. The room above our friends room sounded like a Herd of elephants, when they took a shower it sounded like a jet engine. For the price of the room I would have expected a bit more, restaurant is only open Thursday through Sunday evenings only. Definitely will not stay there again
3 nachten verbleven in februari 2024

4/10 – Matig

Christine

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Beautiful location, GROSS facilities. Property way overdue for a restoration and update. Very outdated, worn carpets, no ice machines - have to ask front desk, no staff to speak of on property except front desk, no room service, rooms are very worn, as is the furniture, bathrooms are disgustingly outdated and old/worn. Its really too bad because the location is spectacular.
2 nachten verbleven in februari 2024

8/10 – Goed

Brittany

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you want a more secluded location, this is a beautiful spot. Quiet area and lovely grounds. Rooms are big and have a gas fireplace, which was nice to have for our chilly weekend stay. Would return.
3 nachten verbleven in februari 2024

6/10 – Redelijk

Ron

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
You could tell the room had not been used in a long time. The sewer smell through the bathroom lasted for the entire stay we were there. Ran all the water in each sink and bathtub and finally was able to clear up. The light bulbs in the bathroom had not been changed in 10 years plus they were the old high wattage clear mixed with the new. We laughed about it. Very nostaligic.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Linda S.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Such a beautiful property in the mountains and lovely golf course.
1 nacht verbleven in februari 2024
Reactie van Guest Services op 14 feb 2024
Thank you very much for taking the time to provide us with the feedback of your recent stay, Linda. We hope to see you again soon to enjoy the tranquility of the property again.

8/10 – Goed

Robert, Olathe

Reisde met familie
Positief: Netheid
This resort is in a beautiful area had a problem with the door. The office was closed constantly couldn't get an Uber to come out our way. Other than that not a bad piece of property.
3 nachten verbleven in februari 2024
Reactie van Guest Services op 9 apr 2024
Thank you very much for taking the time to let us know how your stay went with us. It makes us happy to see that you enjoyed the scenery but it it is unfortunate we fell short on other areas. We appreciate you for letting us know so we can improve our guest experience for you in the future.

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in december 2023
Reactie van Guest Services op 14 feb 2024
Thank you!

8/10 – Goed

Val

Positief: Netheid, personeel en service en voorzieningen
View and location. Sheer drapes were torn and caulk around tub cracked-two easy affordable fixes. Really need a new mattress as well.
4 nachten verbleven in februari 2024
Reactie van Guest Services op 3 apr 2024
We appreciate your feedback on your recent stay, Val. Our housekeeping team has been notified and will make sure these suggestions are addressed.

10/10 – Uitstekend

Gilbert, Tempe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Guest Services op 21 mrt 2024
Thank you!

8/10 – Goed

Daniel

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, towels should have been presented for a 4 night stay 1 set. I had to request additional towels and pick them up at the front desk.
4 nachten verbleven in januari 2024
Reactie van Guest Services op 3 apr 2024
Thank you for your feedback, Daniel. We are happy you enjoyed your stay but will note how we can improve it. Thank you for supporting locally owned.

6/10 – Redelijk

AMY JO, PLEASANT PRAIRIE

Reisde met familie
I did not like that there were no elevators, no ice unless you got it from the lobby which was not conveinent, not alot of choices for room service,
5 nachten verbleven in januari 2024
Reactie van Guest Services op 3 apr 2024
Thank you for taking the time to provide us with your feedback on a stay with us, Amy. We will make a note in your reservation so that in the case you revisit us, we can better accommodate you.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Guest Services op 14 feb 2024
Thank you for your rating of your recent stay. Feedback is always appreciated and taken seriously to make everyone's experience more enjoyable.

10/10 – Uitstekend

Todd, Long Beach

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet with beautiful views
1 nacht verbleven in februari 2024
Reactie van Guest Services op 14 feb 2024
Thank you!

8/10 – Goed

liz

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The area was nice and quite. For the price the rooms are dated. Also should be explained on check in. If you want room service you have to ask for it!
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Angie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay here. Nice to be out of the town but still close enough to everything.
3 nachten verbleven in januari 2024
Reactie van Guest Services op 14 feb 2024
Thank you!

8/10 – Goed

Greg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in januari 2024
Reactie van Guest Services op 14 feb 2024
Thank you.

8/10 – Goed

Robert P

Positief: Netheid
Property location was wonderful, great views. Units were difficult to get to, multiple stairs / stairways to climb. No staff available to carry luggage up to rooms. Older individuals will have difficulty with staying here
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Terry

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Property was quiet and on a golf course. Unfortunately, the restaurant wasn't open nor was the golf club dining area. Desk didn't inform of us of that so we drove a ways to find food. Room included a fireplace and sliding door to a balcony. Overall, it was okay.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Ketul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Guest Services op 14 feb 2024
Thank you!

2/10 – Ontzettend slecht

Valerie Theodore

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Broken back feeling
The place is old rooms are original And the Beds are very old very uncomfortable I woke up 4 times in massive pain right back and leg pain from defective mattress Told check out woman she said manager would call me and no call yet
Bad bed
1 nacht verbleven in januari 2024

8/10 – Goed

Don

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice property but the restaurant was closed and the pool is quite remote from the rooms
3 nachten verbleven in januari 2024