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Beoordelingen van Mercury Phu Quoc Resort & Villas

4 out of 5
Mercury Phu Quoc Resort & Villas
Group 1, Duong To, Phu Quoc, Kien Giang

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 62 van 140 beoordelingen" "
Gastenscore: 8 - Goed. 52 van 140 beoordelingen" "
Gastenscore: 6 - Redelijk. 16 van 140 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 140 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 140 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mercury Phu Quoc Resort & Villas
Very nice resort, leaves nothing to wish for. Staff very helpful and very friendly. Private beach very nice and clean.
10 nachten verbleven in juli 2017

10/10 – Uitstekend

Joelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prachtig, comfortabel en schoon hotel
Heel fijn hotel. Als afsluiting van onze 3 weken rondreis door Vietnam & Cambodja. Mooie ruime kamers, heel goed schoon, fijne badkamer. Ontbijt was goed en het hele resort prachtig. Heel ontspannend! Enige wat misschien minder is, is dat het wel wat uit het centrum ligt. Verder is de eigen menukaart redelijk prijzig, gewoon Europese prijzen.

8/10 – Goed

Patrick

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Great staff. The place could do with some repairs though as there's marks all along the walls, some stains on the furniture and there was once ants crawling around the back.
6 nachten verbleven in februari 2024

10/10 – Uitstekend

DANE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is so beautiful. It's well maintained, the staff was amazing, and I had a really relaxing and enjoyable time. The beach is beautiful too, and there's nothing quite like waking up and being just steps away from it. Was able to rent a scooter directly from the front desk which made travel around the island very easy, and I highly recommend this resort for anyone looking to escape to paradise.

2/10 – Ontzettend slecht

Thi Hong

1 nacht verbleven in januari 2023

10/10 – Uitstekend

Andy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Due to early morning flight, the staffs are very nice to arrange shuttle and provide individual breakfast togo for on the flight to eat. Honestly, I don’t see this kind of service anywhere except Mercury Resort and Villa. I definitely recommended my family and friends to book future stay in Phu Quoc.
3 nachten verbleven in april 2023

10/10 – Uitstekend

Andy

3 nachten verbleven in februari 2023

10/10 – Uitstekend

???

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
英語が苦手だったが親切にしていただき、朝7時のフライトの時には朝食ビュッフェが食べれない分テイクアウトのご飯を持たせてくれた点に感動した。 デメリットとしては、ホテルの入り口から部屋までが遠いからコンビニや周辺施設へ出るのが少し億劫な点。

10/10 – Uitstekend

JAEPYO

1 nacht verbleven in oktober 2022
Reactie van Resort Management op 26 okt 2022
Thank you for choosing our resort for your holidays in Phu Quoc and for your time to write such a nice review. All our staff are pleased to have you with us and hope to have a chance to serve you again in the future.With best regards,

10/10 – Uitstekend

Shi

1 nacht verbleven in september 2022

8/10 – Goed

thanh nhat

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Store luksus 4 roms villa
Vi leide 4 roms villa,den har et ekstra singel soverom. Rommene er store med veldig stort villa vad. Ligger litt for langt fra stranda. Er avhengig av service golf bil for å komme til frokost og front desk. Tok lang tid for oss for å få bil til frokosten.
3 nachten verbleven in juli 2022

8/10 – Goed

robert

3 nachten verbleven in juni 2022

8/10 – Goed

Thi thu ly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
場所も空港に近く静かな場所でとても良かったですね
2 nachten verbleven in november 2020

10/10 – Uitstekend

NORIYUKI

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
宿泊の感想
エグゼクティブヴィラに宿泊しました。 部屋は広くて、清潔でした。部屋のプールもとても快適でした。スタッフもしっかりと対応してくれました。 エアコンはよく効きますが、微調整がむつかしくて、寒かったり暑かったりを繰り返していました。部屋でお酒を飲むとき氷を頼んだのですが、有料でした。このクラスのホテルなのに無料じゃないの？と、ちょっと残念でした。
2 nachten verbleven in februari 2020

10/10 – Uitstekend

Stephen

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10/10
Wow!!!! I was actually surprised how amazing this place was, I stayed in the executive bungalow, which has ocean view and private pool. Really excellent management, and will 100% visit again.
3 nachten verbleven in december 2019
Reactie van MR Sean op 2 mrt 2020
Dear Stephen, Thank you so much for you lovely review. We really do appreciate your crucial feedback to help us ensure quality service which our guests deserve. We hope to see you again soon. Yours sincerely MR Sean. Guest Relation

10/10 – Uitstekend

Michael

7 nachten verbleven in februari 2020

10/10 – Uitstekend

Okyay

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2020
Reactie van Ms. Trinh Tran op 2 feb 2020
Dear Okyay, Warm greeting from team here at Mercury Phu Quoc. Kindly thank you Thank you for taking the time to share your experience regarding your stay with us. It is a great pleasure to know that you satisfied with our services. Thank you for staying with Mercury Phu Quoc. We hope that you would consider choosing us again in the next vacation. Your sincerely,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
6 nachten verbleven in januari 2020

8/10 – Goed

Riley

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stayed 6 Nights, staff spoke multi languages, the hotel even put a Christmas Eve dinner together with turkey. All and all a very good resort.
7 nachten verbleven in december 2019
Reactie van Ms. Trinh Tran op 30 dec 2019
Dear Value Guest, Xin Chao from Mercury Phu Quoc Resort & Villas, We are very excited to read your gorgeous feedback about our resort concerning with your recent experience in our hotel. You cannot imagine how grateful we are knowing that overall you had a wonderful stay with us. Thank you for choosing our resort to become part of your holidays during your visit in the lovely island of Phu Quoc. Thank you as well for all the compliments with our services and facilities. We will be very happy to have you return to us in the future and give you another unforgettable experience. Yours sincerely,

10/10 – Uitstekend

Maureen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay
Schoene Zimmer, super Fruehstueck und toller Staff. Der Preis ist evtl ein bisschen zu hoch fuer den gebotenen Standard, aber das lag vielleicht auch an der Saison (Weihnachten)
3 nachten verbleven in december 2019
Reactie van Ms.Trinh Tran op 5 jan 2020
Dear Maureen, Xin Chao from Mercury Phu Quoc Resort & Villas, We are very excited to read your gorgeous feedback about our resort concerning with your recent experience in our hotel. You cannot imagine how grateful we are knowing that overall you had a wonderful stay with us. Thank you for choosing our resort to become part of your holidays during your visit in the lovely island of Phu Quoc. Thank you as well for all the compliments with our services and facilities. We will be very happy to have you return to us in the future and give you another unforgettable experience. Yours sincerely,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
14 nachten verbleven in oktober 2019

6/10 – Redelijk

Geverifieerde reiziger

4 nachten verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a very nice resort away from crowds. I loved it. It's clean and well serviced. It's staff is amazing. In terms of location you need a taxi to get to the main village or restaurants but it's well worth it. The hotel restaurant is very limited in choice and pricey. However it's the restaurant or nothing since there are no business around. I would recommend it as it is a place to relax and get reconnected with yourself.
5 nachten verbleven in juli 2019
Reactie van Ms Trinh Tran op 19 jul 2019
Dear Anonymous, Xin Chao from the team here at Mercury Phu Quoc. We would like to thank you for choosing stay with us and for posting a very kind review on this forum. We are happy that you found everything to your satisfaction and that your expectations were fulfilled. Your comments regarding the restaurant will be taken to heart and passed on by myself to the F&B manager. We do deeply appreciate guest feedback and it certainly helps us keep in touch with our guest and maintain a certain standard that our guests deserve. On behalf of all of the staff here, we wish you success for the future and we do hope that you will come back and see us again. Yours sincerely,

10/10 – Uitstekend

Danny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommend
Great overall, especially for couples that want to relax on a quiet resort
2 nachten verbleven in januari 2019
Reactie van Ms Trinh Tran op 19 jul 2019
Dear Danny, Warm greetings from here at Mercury Resort. May I start by thanking you for your kind and honest review and for taking the time to post your opinions on this forum. I am delighted to see that you really enjoyed your stay with us and that the villa was much to your approval. Your comment really inspire us to strive harder in servicing our guests better and better everyday. Thank you once again for choosing stay with us, I do hope that we may have the pleasure of your company again in the future. Yours sincerely,

10/10 – Uitstekend

Arnaud

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juni 2019
Reactie van Ms Trinh Tran op 19 jul 2019
Dear Arnaud, Xin Chao from Mercury Phu Quoc Resort & Villas. We would like to thank you for staying with us and sharing your experience. We are more than happy to know that you had enjoyable stay with us and have been satisfied with our services and facilities One again, thank you for choosing with Mercury. I do hope that you would consider choosing us again in the future. Yours sincerely,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The atmosphere and service were excellent. However, the food was not living up to my expectations.
5 nachten verbleven in mei 2019
Reactie van Hang Tran op 6 jun 2019
Dear Value Guest, thank you for your feedback.We do apologise for any inconvenience caused. I will pass on your comments to the relevant departments.

2/10 – Ontzettend slecht

SANG BOK

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
완전별루
직원 불친절.조식엉망.숙소안좋음 에어콘 하루종일 틀어도 엄청더움. 위치 완전별루 너무않좋음.
1 nacht verbleven in mei 2019
Reactie van Ms Trinh Tran op 17 jul 2019
Dear Sang Bok, The warmest of greetings from Mercury Phu Quoc. I would like thank you for taking the time to share your feedback and sorry for this late response. To begin allow me to offer you our deepest apologies for any experienced inconveniences during your stay. We are sad to know that we were no able meet your expectations. All information already forwarded to the responsible department and will be kept in high consideration. We are always delighted to learn from our guest and grateful for your show of appreciation. Your comments really inspire us to strive harder in servicing our guests better and better everyday. Once again thank you for choosing Mercury Phu Quoc Resort & Villas, we do hope that we will have the opportunity to see you again in the future. Yours Sincerely,

2/10 – Ontzettend slecht

SANG BOK

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
최악.
가성비 너무안좋아요. 조식도 엉망이고 직원들 완전 무표정에 불친절 주변 아침부터 건물공사. .ㅠ 지금까지 여행다니며 가본 호텔중에 최악이란 생각이들었음. . 완전 비추.
3 nachten verbleven in mei 2019
Reactie van Ms Trinh Tran op 17 jul 2019
Dear Sang Bok, The warmest of greetings from Mercury Phu Quoc. I would like thank you for taking the time to share your feedback and sorry for this late response. To begin allow me to offer you our deepest apologies for any experienced inconveniences during your stay. We are sad to know that we were no able meet your expectations. All information already forwarded to the responsible department and will be kept in high consideration. We are always delighted to learn from our guest and grateful for your show of appreciation. Your comments really inspire us to strive harder in servicing our guests better and better everyday. Once again thank you for choosing Mercury Phu Quoc Resort & Villas, we do hope that we will have the opportunity to see you again in the future. Yours Sincerely,

8/10 – Goed

秀明

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
美しいサンセットが観られるます
4月27日から5月3日まで滞在しました。 空港送迎は、ホテルシャトルを利用しました。事前に飛行機の便名を連絡しておけば対応してくれます。 空港からホテルまでの所要時間は数分です。 平屋のビラに泊まりました。平屋の方が海い近いです。 ビラの敷地内にはジャグジーが敷設されていました。温水は給水できませんが、気温が高いので水で十分です。 ビーチに行った後、風呂でシャワーを浴びる前に使いました。 部屋には小さな冷蔵庫があります。ミニバーはありません。 ミネラルウォーターや缶飲料を何本か冷やせます。 ミネラルウォーターや缶ビールは、ホテル内の売店で購入できます。 ビーチはプライベートビーチになっており、非常に静かに過ごせます。 不必要にうるさいビート音楽もかかっていません。 ビーチには、カヤック（無料）とビーチバレーコートがあります。 夕方に水平線を沈んでいくサンセットは最高に綺麗です。日没時間を確認して絶対に観てください。 毎日ちょっとずつ違うサンセットが観られます。 ナイトマーケット送迎のホテルシャトル（要予約）があります。往きは午前10時と午後2時の２回、 帰りは午後５時の一回です。それ以外はタクシー移動となります。 ホテル周辺にはレストランやショッピングマーケットはありません。 移動するにはタクシーが必要です。 ナイトマーケットまでが10～12万ドンくらい。 MAYレストラン、irisレストラン、Lindaレストランなどがある地域までが5～6万ドンくらい。 Hon Thom Cable Car乗り場までは、26～30万ドンくらい。 夕食は外出して、ナイトマーケットにある海鮮レストランやLindaレストランなどでとりました。 ベトナムはタクシーが安いので、気軽に乗れました。
6 nachten verbleven in april 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
ヴィラのシャワーが弱く、ちょうど良い温度のお湯も出ない。
3 nachten verbleven in maart 2019
Reactie van mr sean op 2 mei 2019
Dear Guest thank you for your feedback.We do apologise for any inconvenience caused I will pass on your comments to the relevant departments.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2019
Reactie van MR Sean M op 3 apr 2019
Dear valued guest, I would just like to say a big thank you to you for taking the time to post a review. Your feedback is critical , and we dearly appreciate it. We also hope that we will have the pleasure of having you as our guest again in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very private and relaxing. The staff were always cheerful and happy to assist with anything !
4 nachten verbleven in maart 2019
Reactie van MR Sean. op 27 mrt 2019
Dear valued guest, Thank you for choosing to stay at Mercury and for posting your comments about your recent stay with us. We really appreciate your feedback and we are very happy to see that you found the hotel private, relaxing and that the staff were friendly at all times.

2/10 – Ontzettend slecht

EUNHEE

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not a great place
Not a great place. Room is not worth that price (So hot to stay) and the staffs were not very helpful. No first aid kit prepared. Only good point is the breakfast. Would never recommend this place.
2 nachten verbleven in februari 2019
Reactie van MR Sean op 21 mrt 2019
Dear EUNHEE. Allow me to offer you our deepest apologies for any problems you may of encountered during your stay. Your claim that staff are unhelpful is quite untrue, Mercury staff will always try and go above and beyond for the guest. Your claim about a first aid kit is also untrue, we have one at reception and one located at the pool area,and I am a qualified first aider, . Can you be more specific about why you feel the room is not worth the price so that I can give you an adequate answer. Yours Sincerely MR Sean

10/10 – Uitstekend

Sissel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2019
Reactie van MR Sean M op 13 feb 2019
Thank you Sissel for your review. We appreciate our guest feedback. We do hope that you will consider staying with us again in the future.

10/10 – Uitstekend

A, ROMA, Italy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful resort in a quiet spot of Phu Quoc island. The resort is close to the airport: 10 minutes by car (the pickup is free of charge). It is also close to the main city (5 minutes by taxi, that is 110k vnd). Large and comfortable rooms, with private jacuzzi outside in the garden. The staff is very friendly and helpful. The beach and the swimming pool are great. The restaurant is pretty good and the breakfast is very good, with a wide range of choices.
3 nachten verbleven in januari 2019
Reactie van Hang Tran from Sales Department op 11 jan 2019
Dear valued guest, Thank you for taking the time to post a review about your most recent stay with us at Mercury Phu Quoc Resort and Villa We are delighted to read that you enjoyed Resort services and facilities.Your comments really inspire us to strive harder in servicing our guests better and better every day. Once again thank you for sharing your feedback and we look forward to welcoming you back to our Resort soon, Kind regards,

6/10 – Redelijk

Neil

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean but remote with few local services
Pros: grounds and beach very clean rooms very large, clean and comfortable air-con and wifi very good staff very attentive, professional, pleasant and helpful Cons: fairly remote location - no facilities in walking distance only one restaurant on site, which is relatively expensive and has quality and consistency issues. next to a noisy building site and no compensation offered for this disruption. occasional power cut very close to airport. occasional aircraft noise but nothing overbearing. Generally, very good core services, but lacking quality in the extras such as bar, restaurant and breakfast. The free shuttle into town is very popular.
5 nachten verbleven in december 2018
Reactie van MR Sean. op 5 jan 2019
Dear Neil, Thank you kindly for your sharing your opinions here . I am happy to see that you were satisfied with our location, amenities and professionalism of our staff. Obviously Phu Quoc is still a developing Island destination and facilities are not on par with other places you may have been to, however that is changing rapidly. We will also be doing a review of the bar and ,again with progress comes more choice. Thank you once again, Yours sincerely Mr Sean ( Guest Relations)

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ビーチの目の前のコテージは快適だった。従業員は皆笑顔で感じが良かった。4つ星以上の感じ
1 nacht verbleven in december 2018
Reactie van Hang Tran from Sales Department. op 31 dec 2018
Dear valued customer, First and foremost, thanks for sparing some minutes of your valuable time to rate our service. It is an enormous satisfaction to know that you had a good stay with us. We would like to host you again whenever you decide to visit our beautiful city. Best regards,

8/10 – Goed

Geverifieerde reiziger

2 nachten verbleven in december 2018
Reactie van Hang Tran from Sales Department op 28 dec 2018
Dear valued customer, First and foremost, thanks for sparing some minutes of your valuable time to rate our service. It is an enormous satisfaction to know that you had a good stay with us. We would like to host you again whenever you decide to visit our Resort. Best regards,

10/10 – Uitstekend

Rami

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2018
Reactie van Hang Tran op 20 nov 2018
Dear Ms Rami, First and foremost, thanks for sparing some minutes of your valuable time to rate our service. It is an enormous satisfaction to know that you had a good stay with us. We would like to host you again whenever you decide to visit our Resort. Best regards,

8/10 – Goed

patricia

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Où est mon Phu Quoc d'antan...
Resort correct avec une clientèle familiale, presque exclusivement russe Site et installations agréables; l'eau chaude coule en pissourelet, et c'est de notoriété publique Bon accueil Seul bémol: l'île est en plein bétonnage de la côte...
2 nachten verbleven in november 2018
Reactie van Hang Tran from Sales Department op 8 nov 2018
Dear Ms Patricia, Thank you for taking the time to post a review about your most recent stay with us at Mercury Phu Quoc Resort and Villa! Your comments really inspire us to strive harder in servicing our guests better and better every day. Once again thank you for sharing your feedback and we look forward to welcoming you back to our Resort soon, Kind regards,

8/10 – Goed

Tsung-Hsien

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
飯店舒適，但鄰近區域實在太冷清了，找不到餐廳可以用餐，所以乾脆都在飯店吃晚餐
4 nachten verbleven in oktober 2018
Reactie van Hang Tran from Sales Department op 31 okt 2018
Dear Tsung-Hsien, Thank you for taking the time to post a review about your most recent stay with us at Mercury Phu Quoc Resort and Villa Your comments really inspire us to strive harder in servicing our guests better and better every day. Once again thank you for sharing your feedback and we look forward to welcoming you back to our Resort soon, Kind regards,

8/10 – Goed

Diane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2018
Reactie van Hang Tran from Sales Department op 31 okt 2018
Dear Ms Diane., First and foremost, thanks for sparing some minutes of your valuable time to rate our service. It is an enormous satisfaction to know that you had a good stay with us. We would like to host you again whenever you decide to visit our beautiful island. Best regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good and friendly staff I would like to thanks all of them, nice and close to beach, nice and clean swimming pool. We did enjoy pretty much. Thanks
6 nachten verbleven in oktober 2018
Reactie van Hang Tran op 25 okt 2018
Dear Mr/Ms, Thank you for taking your valuable time to post your review and rating us 5* at Expedia. It's absolutely our pleasure to ensure our guest have a wonderful stay and we are so glad the you receive one. We are always delighted to learn from our guests and grateful for your show of appreciation for the sense of our authentic hospitality delivered by our dedicated and smiling associates Once again thank you for sharing,we are looking forward to welcoming you in Phu Quoc in near future. Kind regards, Hang Tran from Sales Department.

10/10 – Uitstekend

yasu, 東京

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
繁華街からは少し離れていましたが、ホテルでゆっくりと過ごすことができました。 プライベートビーチが利用できないことについて事前に情報提供してほしかった。
4 nachten verbleven in augustus 2018

8/10 – Goed

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place for family vacation. The villa was so beatiful and gave us much more space than normal hotel room. My daughter loved the pool there. The staffs and hotel manger were very friendly and always helpful. One negative thing was the food. We ordered Cesar salad on our last night there and felt like everything on the plate was left over food (the chicken breast has the soup flavor). But overall the place is great and we would come back again.
5 nachten verbleven in augustus 2018

8/10 – Goed

HYUN JOO

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in juli 2018

8/10 – Goed

Minh Dong

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
A nice stay with a lovely pool and private beach
Overall it was a nice stay. The reception staff are great, our room (the delux room) was lovely and the pool area is really nice. Sean, the customer relations manager was absolutely brilliant, very knowledgeable and friendly. A couple of things need improvement though. The overall cleanliness of the resort wasn’t the best, the public toilets weren’t very clean and there were dirty dishes and glasses left outside our room on top of the hedge for 2 days. We had to ask the staff to remove it even though a number of staff would have walked past it. Overall it’s an old looking complex which needs a deep clean and a refurbished. Also the breakfast variety was ok but it was often sparse when we got there (between 7-8) and we had to ask staff to bring some more items out.
4 nachten verbleven in mei 2018
Reactie van Dat - Director of Sales op 13 jun 2018
Dear Sir/Madam, Thanks for your time to write the review. I am pleased to know that overall you are happy to stay with us. Your good review will be passed to Sean and our staff. Regarding the negative points of cleanliness and breakfast, I will raise it to our management in order to improve our service in the future. Best regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ゆったり過ごせます
ホテルでただゆっくりしたいのならオススメ。エグゼクティブヴィラに泊まりましたが広くてよかったです。ただホテルで過ごすには食事がイマイチ。日本に比べたら何も高い設定はされてないのはいいのですが味が、、、ローカルに行った方がよっぽど美味しくて安い、でも周りには何もないとういのが残念でした。朝食は良かったのですがアジアンリゾートならではのジュースがフレッシュじゃなかったりベトナムなのにコーヒーがドリンクバーみたいな機械だったのも個人的に残念でした。まだまだ向上できるホテルだと思いますが、ただの私の個人的な意見なのと、ゆっくり過ごすには充分なホテルです。スパも安いし、人も少なかったのでプールは毎日ほぼ貸し切りでした。全体的に満足、リフレッシュできました。
3 nachten verbleven in mei 2018
Reactie van Dat - Director of Sales op 27 jul 2018
Thank you for your time to write the review. I am glad that you are satisfied to stay with us. I also take your review about our F&B to give it to our management in order that we will improve our service in the future. With best regards,