Geachte Wilco, Bedankt dat je ons op de hoogte hebt gebracht van je verblijf, ik ben blij te horen dat je ons personeel behulpzaam hebt gevonden. Ik wil me echter verontschuldigen voor de verouderde staat van uw kamer. We streven er altijd naar om te verbeteren en veel van onze kamers zijn al opgewaardeerd tot nieuwe pillow-top bedden, tapijten, beddengoed, tv's en verf waar nodig. Tijdens uw volgende reis naar Pincher Creek zouden we graag zien dat u verbeteringen hebt doorgevoerd. Oprecht, Dear Wilco, Thank you for letting us know about your stay, I am glad to hear that you found our staff helpful. However, I would like to apologize for the out-dated condition of your room. We are always striving to improve and many of our rooms have already been upgraded to include new pillow top beds, carpets, linens, TVs, and paint where needed. On your next trip to Pincher Creek, we would love for you to come to see the improvements we have made. Sincerely,

Beste gast, We zijn erg blij dat u ervoor gekozen hebt om bij ons te blijven bij uw bezoek aan Waterton, en dat onze locatie naar het nationaal park een handige en relatief korte rit heeft gemaakt. Het is ook geweldig om te horen dat uw kamer en uw ontbijt gedenkwaardige delen van uw verblijf waren. Bedankt voor het vertellen over uw bezoek. Het is ons genoegen u opnieuw te hosten. Oprecht, Heritage Inn Hotel & Convention Centre Pincher Creek

Hi John, thank you for leaving us a review. We appreciate the feedback. We apologize for your experience at our hotel and that we were not able to assist you with your needs. We hope to see you again for a better stay. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

Hi Michael, thank you so much for leaving us this great rating. We are so happy to know that you enjoyed your visit with us and hope that you stay with us again. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

Hello Daniel, thank you for leaving us a rating. We apologize that our hotel missed the mark this time and that you had a negative experience. We hope to see you in the future for an improved visit. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

Hi Joyful, thank you so much for the kind review. Customer service is very important to us, so we are so happy that you found our staff and check-in process friendly and efficient. We hope to see you in the future for another great stay! Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

Hi Karleigh, thank you for taking the time to leave us a review. We apologize that this was your experience at our hotel. We have taken your feedback into consideration for future improvements. We hope to see you again for a better visit. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

Hello Jordan, thank you so much for leaving a review and feedback. We apologize that our hotel missed the mark and have taken your concerns about the pool into consideration for future improvement. We hope that we will see you again. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek

Hello Debra, thank you so much for your review! We appreciate your feedback and are so happy to hear that you enjoyed your visit. We hope to see you in the future for another great stay. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Benjamin, thank you for your great review. We are so glad to hear that you enjoyed the pool and restaurant and that you had a nice stay. We appreciate the feedback and hope to see you again! Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Clayton, thank you for leaving us such a kind review. We are so happy to hear that you had a great stay at our hotel and that the room amenities and hot tub enhanced your experience. We have taken your comments about the fan vent and pool temperature into consideration and have forwarded this input to our maintenance team for improvement. Thank you again and we hope to see you in the future! Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek

Hello Joyful, thank you for taking the time to leave us a 5/5 review. We are so glad you enjoyed your stay and hope to see you again! Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Chuck, thank you for leaving us a good review! We appreciate it and hope to see you again in the future. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Vicki, thank you for leaving us a 5/5 review. We are happy to hear that you enjoyed using our hot tub and pool and were satisfied with your stay. We look forward to welcoming you again in the future for another great experience. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek

Hello Karen, thank you for taking the time to leave us a 5/5 rating. We are glad you had an overall positive experience. We sincerely apologize for the closure of the restaurant and will ensure better communication in the future. We also apologize for the construction in the lounge - our team has been working hard to renovate it for the near future so that it is better than ever. Sincerely,

Hi Sakib, we appreciate you took the time to leave us a review. We are glad you had a positive experience. Sincerely,

Hi Rick, thank you for your kind review. We are happy you enjoyed your stay. Sincerely,

Hi Mathew, thank you for taking the time to leave a review. We are thrilled you had a positive experience at our hotel. We look forward to welcoming you for another great stay in the future. Sincerely,

Hi Hui,Thank you for sharing this great rating. We are thrilled to hear you had an enjoyable stay, and we hope to have the opportunity to welcome you back during your next visit to Pincher Creek.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Mathew,We're happy to hear that you had a great experience at our hotel! Providing excellent service and a positive stay for our guests is our top priority. We look forward to welcoming you back for another wonderful visit.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Kenneth,Thank you for sharing this great rating! We are thrilled to hear you had an enjoyable stay, and we look forward to your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Chase,Thank you for this rating. We are happy to hear you had a good stay, and we appreciate you sharing this feedback!Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Roger,We appreciate your feedback and are pleased you found the check-in process smooth and the room comfortable. We apologize for any inconvenience caused by the lounge construction, and we're actively addressing the concerns raised about staff communication. Your comments about the pillows and cable connection will be shared with our team to improve the overall guest experience. We hope to welcome you back for an even better stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi James,We apologize for the inconvenience you experienced with the hot tub and cleanliness of the room. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable and enjoyable stay for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Randy,Thank you for sharing this great rating. We are happy to hear you had an enjoyable stay, and we look forward to your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Erwin,Thank you for sharing this rating. We hope to have the opportunity to welcome you back for an improved experience during your next visit to Pincher Creek.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Sumit,Thank you for sharing this rating. We hope to welcome you back for an improved experience during your next visit to Pincher Creek.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Kunal,We appreciate you sharing this great rating! Thank you for choosing to stay with us, and we look forward to your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Urvi,We are thrilled to hear you had an enjoyable stay. Thank you very much for sharing this rating.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Yevhen,Thank you for sharing this rating. We are thrilled to hear you had an enjoyable stay, and we look forward to your next visit. Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Catherine,We apologize for the inconvenience you experienced during your stay. We appreciate your sharing these comments and will investigate and rectify the situation promptly. We hope to have the opportunity to provide a more comfortable and enjoyable stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Krissia,Thank you for sharing your positive experience with us! We're pleased to hear that you found our rooms clean, parking convenient, and the addition of a fridge and microwave as bonuses. It's our aim to provide a comfortable and convenient stay, and we look forward to welcoming you back for another enjoyable visit.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Michael,Thank you for your positive feedback; we're pleased you found our hotel nice and clean with convenient travel options. We appreciate your suggestion about breakfast timings. We're glad you enjoyed our clean facilities and encountered friendly staff, and we hope to welcome you back for another stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Charles,We appreciate this great feedback. Thank you for choosing our hotel during your visit to Pincher Creek. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Jasmine,Thank you for sharing this rating. We appreciate this feedback, and we hope to welcome you back for an improved experience during your next visit to Pincher Creek.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Sherry,We apologize for the cleanliness issues you encountered during your stay; this does not meet our usual standards, and we will address this with our housekeeping team. We appreciate your feedback, as it helps us identify areas for improvement, and we hope you'll give us another opportunity to provide you with a better experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Danielle,Thank you for sharing this great rating. We are happy to hear you had an enjoyable stay, and we hope to have the opportunity to host you again in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Leonard,Thank you very much for this 5 out of 5 rating. We are thrilled to hear you had an excellent stay. We appreciate you choosing our hotel during your visit to Pincher Creek, and we hope to welcome you back again.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Maricel,Thank you very much for sharing this feedback from your recent stay. We are happy to hear that everything with your stay was perfect! We will share your kind comments with our team, and we hope to welcome you back again in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Nina,We appreciate you for sharing this feedback from your recent stay. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay during your next visit to Pincher Creek.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Isagani,Thank you for sharing this rating. We hope to have the opportunity to welcome you back for an improved experience during your next visit to Pincher Creek.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Kevin,We are sorry to hear we missed the mark and that you did not enjoy your stay. We appreciate you sharing this feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Alan,Thank you for sharing this feedback. We appreciate you choosing our hotel during your visit to Pincher Creek, and we hope to have the opportunity to welcome you back for an improved experience during your next stay.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Shelley,Thank you for sharing this great rating. We are happy to hear you had an enjoyable stay, and we look forward to your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Courtney,Thank you for sharing this review and feedback. We apologize for the inconvenience you experienced due to our hot tub maintenance closure. However, we are happy to hear that that did not impede your overall stay and that you found our staff to be nice and our location great. We appreciate you choosing our hotel during your visit to Pincher Creek, and we hope to welcome you back again.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Curtis,We apologize for any inconvenience you experienced due to the room's cleanliness, as this does not meet our usual standards. We take your feedback seriously and will address this issue with our housekeeping team to ensure improvements are made. Your comfort is important to us, and we hope you'll consider staying with us again for a more pleasant experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi Jyron,We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay, as well as any inconvenience with our service. This falls well below our usual standards, and we take your feedback seriously. We will address these concerns with our housekeeping and front desk teams to ensure improvements are made, and we hope you might consider giving us another chance to provide a more pleasant experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

Hi David,We're delighted that you enjoyed our pool area. Your positive feedback is much appreciated, and we hope you had a relaxing and enjoyable experience during your stay. We look forward to welcoming you back for another visit in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek