One Bedroom Ocean View | Terras
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Beoordelingen van Umaya Resort & Adventures

4 out of 5
Umaya Resort & Adventures
Maya Beach, Stann Creek, Placencia

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 508 van 831 beoordelingen" "
Gastenscore: 8 - Goed. 222 van 831 beoordelingen" "
Gastenscore: 6 - Redelijk. 60 van 831 beoordelingen" "
Gastenscore: 4 - Matig. 34 van 831 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 831 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Heerlijk zwembad, mooi gelegen aan het strand, uitstekend restaurant. Mooi appartement met lekkere bedden. Goede wifi. Luxe uitstraling gaf ons een luxe gevoel Wat wel jammer was: personeel steeds heel welwillend, bv dat iets het niet doet of een taxi bellen. Maar dan werd het toch vergeten, taxi te laat, ijsblokjesmachine zelf gerepareerd. Terwijl het niet druk was. In het appartement: lamp op balkon mist, droogrek mist, weinig glaswerk (geen wijn-of bierglazen)
6 nachten verbleven in augustus 2019
Reactie van Char op 28 aug 2019
Thank you for your feed back. It is much appreciated. We are committed to making it better.

2/10 – Ontzettend slecht

Brenda

8 nachten verbleven in februari 2024

10/10 – Uitstekend

Angela

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Very friendly staff and super attentive. Unit could use more kitchen items and the bathrooms need a major overhaul. Pool needed maintenance, as well. Amazing, clean beach and staff were constantly working to keep it clean. Housekeeping did not come until dinner, but when asked for extra pillows, someone came right away. Laguna was great food and service. Pizza place was yummy, but expensive. Our family of 5 had a wonderful time.
2 nachten verbleven in maart 2024

8/10 – Goed

Trevor

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was clean and very quiet with easy access to the beach even if your room was on the lagoon side. All of the staff were kind and helpful as well. This was exactly what we needed to disconnect from our busy schedules.
6 nachten verbleven in april 2024

10/10 – Uitstekend

Maria

5 nachten verbleven in maart 2024

8/10 – Goed

anaitte

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
The beach is not very nice. The restaurant isn’t always open
2 nachten verbleven in maart 2024
Reactie van The Team at Umaya op 4 apr 2024
Hi Anaitte,Thank you for sharing your feedback. We are sorry to hear that you encountered some issues with the beach and restaurant availability. Please note that Don Tonito's Pizzeria is open daily from 12 p.m. to 8 p.m. and Restaurante Laguna serves breakfast from 7 a.m. to 10 a.m., lunch from 12 p.m. to 3 p.m., lunch snacks from 3 p.m. to 5:30 p.m., and dinner from 5:30 p.m. to 9 p.m. We hope this information is helpful and we apologize for any inconvenience caused.

6/10 – Redelijk

alberto

Positief: Netheid
Negatief: Personeel en service
Untrained staff
2 nachten verbleven in maart 2024
Reactie van The Team at Umaya op 4 apr 2024
Hi Alberto,Thank you for sharing your feedback with us. We apologize if our staff's service did not meet your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

8/10 – Goed

chris j

6 nachten verbleven in maart 2024
Reactie van The Team at Umaya op 10 apr 2024
Hi Chris,Thank you so much for taking the time to leave us a review! We truly appreciate it. We can't wait to have the pleasure of welcoming you back again soon!

4/10 – Matig

Kristen

1 nacht verbleven in maart 2024
Reactie van The Team at Umaya op 4 apr 2024
Hi Kristen,Thank you for taking the time to leave us a review. Your feedback is important to us.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were great size, quiet. Need more kitchen dishes, cutlery and oven mitts
14 nachten verbleven in februari 2024
Reactie van The Team at Umaya op 13 mrt 2024
Hi Robert,Thank you for your valuable feedback regarding the kitchen amenities; we'll certainly take this into consideration to enhance our guests' experience in the future. We hope to have the opportunity to welcome you back soon!

10/10 – Uitstekend

Caelin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just wonderful and very friendly staff
1 nacht verbleven in maart 2024
Reactie van The Team at Umaya op 13 mrt 2024
Hi Caelin,Thank you for your review. Your kind words mean a lot to us, and we can't wait to welcome you back for another wonderful experience soon!

8/10 – Goed

Gary

3 nachten verbleven in maart 2024
Reactie van The Team at Umaya op 4 apr 2024
Hi Gary,Thank you for taking the time to leave us a review. We hope to have the pleasure of welcoming you back soon.

10/10 – Uitstekend

Francis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was great and the location is good
2 nachten verbleven in maart 2024
Reactie van The Team at Umaya op 13 mrt 2024
Hi Francis,Thank you for sharing your feedback! We're happy to hear that you enjoyed your experience with us and we look forward to welcoming you back soon for another delightful visit.

10/10 – Uitstekend

Wendy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved that it was quiet, not crowded, well kept and everyone we interacted with was very friendly and helpful.
9 nachten verbleven in februari 2024
Reactie van The Team at Umaya op 13 mrt 2024
Hi Wendy,Thank you for sharing your feedback! Your satisfaction is our top priority, and we can't wait to have you back for another serene and enjoyable visit.

10/10 – Uitstekend

Daniel L

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024
Reactie van The Team at Umaya op 13 mrt 2024
Hi Daniel,Thank you for leaving us such a great review.

10/10 – Uitstekend

Mohamad, Belize

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van The Team at Umaya op 13 mrt 2024
Hi Mohamad,Thank you for leaving us such a great review. We appreciate your feedback.

10/10 – Uitstekend

Francis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My Family of three enjoyed a beach front two bedroom penthouse. It was very spacious with a great view of the beach. We enjoyed our balcony where we played card games. The site had nice bars and restaurants. Beautiful pool and jacuzzi. The staff were very friendly and helpful. Very relaxing.
2 nachten verbleven in februari 2024
Reactie van The Team at Umaya op 13 mrt 2024
Hi Frencis,It sounds like you had a wonderful family vacation! Thank you for your kind words about our friendly and helpful staff. We're so happy that your stay was very relaxing, and we hope to welcome you back for another memorable experience in the future!

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is excellent. Great pool, great beach, great beach bar. The staff is the best ever.
7 nachten verbleven in februari 2024
Reactie van The Team at Umaya op 13 mrt 2024
Hi James,Thank you for taking the time to leave us a review. We're delighted that our property and staff exceeded your expectations. We hope to welcome you back for another wonderful experience soon!

4/10 – Matig

Lori

Reisde met een groep, Reisde met familie
Terrible! Terrible service. Do not have any events here, spare yourself the headache and stress. I ordered 4 course meal. Did not get the vegetables nor deserts with no explanation. Over 35 guests booked and stayed at Umaya. I didn’t even get a free coffee. The staff knew that I was celebrating my 60th and took business to them both in room, restaurant and alcohol sales. Umaya charges all rates and events in US dollars but the service doesn’t match the prices. Do yourself a favor and stay somewhere else.
4 nachten verbleven in januari 2024
Reactie van The Team at Umaya op 13 mrt 2024
Hi Lori,Your feedback is incredibly important to us, and we sincerely apologize for any inconvenience caused. We will address these issues with our team to ensure that such lapses in service do not occur in the future. We hope to have the opportunity to regain your trust and provide you with the exceptional service you deserve should you choose to give us another chance in the future.

10/10 – Uitstekend

Cecilia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great sevice, lovely resort. Clean and well kept. Will definitely be back.
4 nachten verbleven in januari 2024
Reactie van The Team at Umaya op 13 mrt 2024
Hi Cecilia,Thank you for your kind words. We can't wait to welcome you back for another enjoyable stay in the future!

10/10 – Uitstekend

Serge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great tream of poeple
1 nacht verbleven in februari 2024
Reactie van The Team at Umaya op 13 mrt 2024
Hi Serge,Thank you for leaving us a review. We are happy to hear that our team was able to make your experience even more memorable. We hope to welcome you back soon.

10/10 – Uitstekend

Gary

Positief: Voorzieningen
Very good service Staff and room were above expectations A problem with the refrigerator that they jumped on promptly
3 nachten verbleven in januari 2024
Reactie van The Team at Umaya op 13 mrt 2024
Hi Gary,Thank you for your feedback! We appreciate your understanding and hope to have the opportunity to welcome you back for another excellent stay in the future!

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the design and landscape of the property. Room was very spacious and you can go to either lagoon or beach side. Restaurant onsite was wonderful. Beach and the dock were very nice and staff were friendly.
2 nachten verbleven in januari 2024
Reactie van The Team at Umaya op 13 mrt 2024
Hi James,Thank you for taking the time to leave us a review. We appreciate your kind words about our friendly staff. We hope to welcome you back for another enjoyable stay soon!

4/10 – Matig

Steven

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
The property and amenities eere great but could not enjoy them because of all the mosquitoes
1 nacht verbleven in januari 2024
Reactie van The Team at Umaya op 2 feb 2024
Hi Steven,Thank you for leaving us a review. We appreciate your feedback. We recommend using a repellent when doing outdoor activities since we are located in a tropical climate. We usually have bug repellant available onsite.

6/10 – Redelijk

Jose Andres

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van The Team at Umaya op 2 feb 2024
Hi Jose,Thank you for leaving us a review. We appreciate your feedback.

8/10 – Goed

Alexandra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van The Team at Umaya op 2 feb 2024
Hey Alexandra,Thank you for taking the time to leave us a review. We are looking forward to having you back with us in the near future.

10/10 – Uitstekend

Carey

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
They made dealing with various food issues easy. Also the excursion we took through the tesort was amazing and easily booked.
4 nachten verbleven in januari 2024
Reactie van The Team at Umaya op 2 feb 2024
Hi Carey,Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon.

10/10 – Uitstekend

Gretchen

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel
Beautiful location, gorgeous beach. Kinda far from town - I forgot to check before booking. But it was luxurious and comfortable.
4 nachten verbleven in januari 2024
Reactie van The Team at Umaya op 2 feb 2024
Hi Gretchen,Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us and are looking forward to welcoming you back.

10/10 – Uitstekend

william

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the staff I like the quite professional setting. I liked the restaurant and bar.
3 nachten verbleven in januari 2024
Reactie van The Team at Umaya op 22 jan 2024
Hi William,Thank you for the review. We appreciate your feedback and looking forward to welcoming you back soon.

8/10 – Goed

Hugh, Welch

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were spacious with 2 bedrooms and two baths. Wifi was very intermittent. No pool on lagoon side and no beach. Had to walk across street for pool and beach. Restaurant was expensive but good food. Everything was in American dollars which was confusing at times because the rest of the island is in belizian dollars. Overall good but not excellent. Would probably stay again but on the ocean side.
7 nachten verbleven in januari 2024
Reactie van The Team at Umaya op 22 jan 2024
Hi Hugh,Thank you so much for taking the time to share your thoughts with us! Your review means a lot, and we genuinely appreciate your feedback. We can't wait to have the pleasure of welcoming you back soon!

10/10 – Uitstekend

Jeffrey

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in januari 2024
Reactie van The Team at Umaya op 22 jan 2024
Hey Jeffery,Thank you for taking the time to leave us a review. We are hoping to have you back with us soon.

6/10 – Redelijk

Kajsa, Tabernash

Positief: Voorzieningen
This resort is a nice resort but could use some updating. Sink had major rust under the glass top, fuzzy growing stuff on some sealant to The wood sink base and things just looked tired. The staff were nice and helpful despite a rough start of them not being responsive. The food was good. Bring your bug spray as mosquito and sand fleas are out in the mornings and after dark.
3 nachten verbleven in januari 2024
Reactie van The Team at Umaya op 22 jan 2024
Hi Kajsa,Thank you for sharing your thoughts with us! Your feedback is truly appreciated, and we value your experience. We sincerely apologize for any inconvenience you may have encountered during your stay. We're committed to making things better and hope to have the pleasure of welcoming you back soon.

10/10 – Uitstekend

Bryan

4 nachten verbleven in december 2023
Reactie van The Team at Umaya op 22 jan 2024
Hey Bryan,Thanks for taking the time to leave us a review. We appreciate your feedback and look forward to having you back with us soon.

8/10 – Goed

Bretton

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great trip overall. Our first time in Belize and tough not to compare to other countries. A bit pricey for the experience but was a great vacation for parties seeking a quaint experience. Recommend checking out their sister resort, Jaguar Reef in Hopkins as well.
14 nachten verbleven in december 2023
Reactie van The Team at Umaya op 8 jan 2024
Hey Bretton,Thank you for leaving us a review. We really appreciate your feedback and hope to have the pleasure of hosting you again in the near future.

8/10 – Goed

Krista

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
10 nachten verbleven in december 2023
Reactie van The Team at Umaya op 8 jan 2024
Hey Krista,Thank you for leaving us a review.

10/10 – Uitstekend

SHELDON

Reisde met familie
3 nachten verbleven in december 2023
Reactie van The Team at Umaya op 8 jan 2024
Hi Sheldon,Thank you for taking the time to leave us a great review. We really appreciate your feedback.

10/10 – Uitstekend

Abhijit

3 nachten verbleven in december 2023
Reactie van The Team at Umaya op 22 jan 2024
Hey Abhijit,Thanks for taking the time to leave us a review. We look forward to welcoming you back soon.

10/10 – Uitstekend

Abhijit

Reactie van The Team at Umaya op 22 jan 2024
Hi Abhijit,Thank you for the great review. We really appreciate your feedback.

10/10 – Uitstekend

Alisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van The Team at Umaya op 29 dec 2023
Hi, thank you for leaving us a review.

8/10 – Goed

Franchesca

Positief: Personeel en service, staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van The Team at Umaya op 29 dec 2023
Hi, thank you for taking the time to leave us a review. We really appreciate your feedback.

10/10 – Uitstekend

Shawn

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Omg this was an amazing place, everything spotless and beautiful. High end customer service, great food….everything was just amazing! I can’t even find the words to describe how wonderful our stay was. Thank you, I highly recommend!
1 nacht verbleven in december 2023
Reactie van The Team at Umaya op 2 feb 2024
Hi Shawn,Thank you for leaving us such a great review. We are so excited to hear how much you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

8/10 – Goed

Tynnetta

3 nachten verbleven in december 2023
Reactie van The Team at Umaya op 8 jan 2024
Hi Tynnetta,Thank you for taking the time to leave us a review.

10/10 – Uitstekend

arturo

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
2 nachten verbleven in december 2023
Reactie van The Team at Umaya op 19 dec 2023
Hi Arturo,Thanks for the great review, we appreciate your feedback. We hope to have the pleasure of welcoming you back soon.

4/10 – Matig

Robert

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Reactie van The Team at Umaya op 13 mrt 2024
Hi Robert,Thank you for taking the time to leave us a review. We appreciate your feedback.

6/10 – Redelijk

Nicole Marie

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff here are incredible but we had a few hiccups. Do not stay in room 201. The view was beautiful and close to pool but the bed and pillows are rock hard. We had a very noisy neighbour above us (at 12-3am) and we were unable to move rooms even though the resort was empty. Most of the time it was quiet but then a bus would arrive with large groups to use the amenities. Even with the increased people it was still not as busy as most resorts. We stayed beginning of Dec and I understand this is probably a way for the resort to make up lost revenue during slow season. The food was great and there was free parking for our rental car. Too far from town for a golf cart.
7 nachten verbleven in december 2023
Reactie van The Team at Umaya op 19 dec 2023
Hi Nicole,Thank you for taking the time to leave us a review. Your feedback is highly valued. We deeply apologize if there were any hiccups during your stay that may have caused any inconvenience. Your kind remarks regarding our staff's exceptional service and the food are greatly appreciated.

8/10 – Goed

W.John

3 nachten verbleven in december 2023
Reactie van The Team at Umaya op 19 dec 2023
Hi John,Thank you for leaving us a review. We look forward to welcoming you back soon.

10/10 – Uitstekend

Christina

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The water in the main shower kept leaking but that was because of the open concept and water started to build up in a corner and over flowing. After a shower the water would make its way out of the bathroom. We hadn't noticed until we came off the bed and stepped in water
1 nacht verbleven in december 2023
Reactie van The Team at Umaya op 19 dec 2023
Thank you for taking the time to leave us a review. Your feedback means a lot to us, and we truly value your opinion. We are sorry if there were any inconveniences that occurred during your stay with us. Thank you again for taking the time to share your experience!

4/10 – Matig

Derrick

Positief: Netheid, personeel en service en voorzieningen
Reactie van The Team at Umaya op 13 mrt 2024
Hi Derrick,Thank you for taking the time to leave us a review. We appreciate your feedback.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It seems a good value for the money, as I had an apartment size room, with kitchen facilities, living room and 2 bedrooms, also with a balcony overlooking the sea. One thing, I wish the shower did not spray you when you turned it on, because the turn on valve was across from where you had to reach from the side of the tub. Also, at the opposite end of the tub is where the faucets were, so a person would climb in, but there was no sliding door, so the floor on the edge of the tub would get wet, meaning you better put a towel down at edge of the tub.
8 nachten verbleven in november 2023
Reactie van The Team at Umaya op 19 dec 2023
Hi Richard,Thank you for taking your time to leave us a review. We greatly appreciate your thoughts and impressions.

10/10 – Uitstekend

Felecia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Umaya Resort was very nice and welcoming.
3 nachten verbleven in november 2023
Reactie van The Team at Umaya op 18 dec 2023
Hi Felecia,Thank you for leaving us us a great review. We hope to have the pressure of welcoming you back in the future.