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Beoordelingen van Koala Tree Motel

4 out of 5
Koala Tree Motel
179 Gordon Street, Port Macquarie, NSW

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 106 van 431 beoordelingen" "
Gastenscore: 8 - Goed. 147 van 431 beoordelingen" "
Gastenscore: 6 - Redelijk. 72 van 431 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 431 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 53 van 431 beoordelingen" "

7,4/10

Netheid

7,2/10

Personeel en service

5,4/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

5,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Fabio

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They are only interested in taking your money, they don't have any customer service.No staff answers the phone and the emergency number they give for late check in is disconnected, I do not recommend this place if you are working and need a place to rest.
1 nacht verbleven in april 2024

4/10 – Matig

Donna

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Over priced for a small room. The amount of dust on the blinds was awful. Access from road was terrible. Noisy from other guests and road noise.
1 nacht verbleven in februari 2024

8/10 – Goed

Mary

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The rooms were nice
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Ms. Kristina

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Poor management, give this place a mis
I was highly disappointed in the attitude and mannerism of the hotel receptionist/manager. He dealt with a situation very inappropriately and breached my confidentiality. I had paid for the room beforehand and on check in was asked if they could charge the pet fee and security deposit which I was happy to do. Unfortunately the online booking had supplied an incorrect card and he couldn’t charge this after I had checked in, so he proceeded to enter my room while I was walking the dog (I had my phone and personal belongings in it), locking me out, then when I went back to see why, he was extremely rude, demanding and did not listen to anything I said (explained my phone was in the room when he called but he got angry and misunderstood saying “what your friend was in the room?!”) within minutes I had another credit card on file that he could charge but he never calmed down or apologised for his poor actions. This whole situation and attitude was a breach of my personal space (entering my room that had full payment) and I will not recommend this hotel to anyone while this manager cannot treat humans with any kindness or understanding.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Appalling service. Avoid at all cost.
We booked this hotel the day of our stay. After we booked we go a notice that, if we were arriving after 8pm to call to arrange access. We called - multiple times - phone didn't answer. We arrived at the hotel at 9. The manager's office was in darkness as was what looked like their accommodation. There were two numbers on the front door for after hours and emergency service. We called both multiple times - one didn't even ring, the other went to a text service. We left messages, No one called. After waiting for nearly an hour and multiple calls, by this stage it was nearly 10.30pm and no motels were open in the area. After driving for 8 hours that day, we had no option but to continue to drive home - another 4.5 hours. Very dangerous - and got home at 2.30am. This place is terrible!
1 nacht verbleven in januari 2024

8/10 – Goed

Rebekah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I cant really fault the place. It was clean and roomy enough for 3 adults and a dachshund. The room was reasonably modernised. The parking was
1 nacht verbleven in januari 2024

6/10 – Redelijk

Jonathan

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

James

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean comfortable room, recently renovated bathroom, basic kitchen. It’s just a short drive to any amenities
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Lisa

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely the worst place I have ever set foot in!! I would not even wish my worst enemy to stay here! Had multiple (and I mean multiple) large cockroaches come out when my partner and I were in bed wanting to get some rest after an extremely exhausting day. We called the after hours phone number immediately only to be told we wouldn't be believed. When we went in the next day the owner blamed the council for them, said pest control would have made it worse, asked what I would have liked him to do about the animals with legs that walked into the room and said he wouldn't refund us despite the fact we exited the room at midnight because "he didn't feel like it". Finally agreed to refund the amount we paid to upgrade the room but since dealing with Fair Trading he has claimed he never said that. I have the ENTIRE conversation recorded. If you hold anything dear in your life don't stay here. If I could less than 1 star I would.

2/10 – Ontzettend slecht

Terumasa

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s worth I have been saying my life. They took deposit $200- without notice they charged $459- one night. I have been asking receipt so James Danton General Manager The Koala Tree Motel [I have no responsibility to do that so I will make you a reprint and send that as a photo for just $10.] If you staying need receipts cost will be $10- I never received original receipt. If someone takes up the challenge of staying overnight, I would like to respect that person's challenge.
1 nacht verbleven in november 2023

8/10 – Goed

Rick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in november 2023

10/10 – Uitstekend

SYED ADNAAN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Ian

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
Attitude, outdated set up.
1 nacht verbleven in oktober 2023

8/10 – Goed

Chris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An older style motel with real character. The accommodation was comfortable and the shower nice and hot! Very conveniently located, in walking distance the the centre of Port Maquaire.
1 nacht verbleven in oktober 2023
Reactie van Mirinda op 5 okt 2023
Thank you, Chris! We're so happy you enjoyed your stay and we hope to see you again soon!Kind regards,KTM Management

6/10 – Redelijk

Paaaaul

Negatief: Personeel en service, voorzieningen
DON'T STAY AT THIS MOTEL. THEY CHARGE A $200.00 SECURITY DEPOSIT ON TOP OF THE MOTEL CHARGE!!!! THE ROOM CHARGE ADVERTISED IS NOT THE END PAYMENT. IT IS $70 MORE. IT IS A RABBIT WARREN TO GET INTO AND PARK. THEY ARE RENOVATING AND THE FITTINGS ARE WEAK AND PRECOCIOUS BUT NOT FUNCTIONAL THE MIRROR IN THE BATHROOM WAS HUGE AND HEAVY AND JUST HANGING READY TO FALL!!!! WORST OF ALL THEY CHARGE A $200.00 SECURITY DEPOSIT AND DON'T TELL YOU BUT THEY REFUNDED IN 5 WORKING DAYS. DON'T STAY AT THIS MOTEL, MANY GREAT MOTELS IN PORT MACQUARIE. .
1 nacht verbleven in september 2023
Reactie van Mirinda op 6 okt 2023
Hello, Paul,You will hardly find a motel or hotel these days that does not charge a security deposit as sadly this is the way of things nowadays. If there is no damages incurred and you are responsible with our rooms, this should not be a concern. Delays with deposits returning to accounts are often the fault of your banking institution and processing times.We apologise that our renovations to enrich our property and improve our guest's stays inconvenienced you.We are disappointed you did not chose to communicate these issues with us during your stay or at check-out. As it says in our room guides: 'If we don't know we cannot help you!'. it is unfortunate you chose to write this review instead of speaking to us directly.We hope you have a pleasant day. Kind regards,KTM Management

6/10 – Redelijk

Nigel

Reisde met familie
Motel under going update
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great and friendly service. Top job. Thank you.
1 nacht verbleven in juli 2023

6/10 – Redelijk

Rodney

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

6/10 – Redelijk

Joseph

Reisde met familie
Shower getting changing water temperature other than that you get what you pay for
1 nacht verbleven in juni 2023

8/10 – Goed

Lorraine

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service
Value for money pet friendly motel with the a wonderful sofa and large windows which gave the room plenty of light. The property is being renovated. The room had a microwave and toaster. Walking distance to centre of Port Macquarie. Great cafe on the next corner. We would definitely stay again.
1 nacht verbleven in mei 2023

4/10 – Matig

Graeme

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cheap is what you get.
Very old motel in mid slow cheap reno. Very narrow parking and drivewaysetc covered in leaves & weeds.
1 nacht verbleven in mei 2023

6/10 – Redelijk

Julie

Check in was quick and easy. Room was adequate. Older property, very basic.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in april 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
A very poor stay, the facilities in the house were shabby and the bed actually rolled when one sat on it!
1 nacht verbleven in april 2023

10/10 – Uitstekend

Jim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property allowed our pet to stay as well. While the hotel is an older property is is fresh condition and everything was in working order. The rooms are clean and the bed was confortable
1 nacht verbleven in april 2023

2/10 – Ontzettend slecht

Sam

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
If I could leave a negative star I would. We booked and prepaid to stay here on 15th April. We arrived just before 2pm to a construction site and dangerous building materials scattered throughout the property. My first impression was that it had shut down for a full renovation but no you just had to avoid the debris during your awful stay. When the office failed to open at 2pm and with three guests waiting to check in I called the number on the door to be rudely told to wait and hung up on. Each guest was made to pay a $200 supposedly refundable deposit prior to receiving their key. There was NO requirement on our booking confirmation for this to be paid, however having driven 6 hours I offerred my Visa card for this payment. The room was small and mostly clean but the TV remote did not function and both chairs were broken. Each light globe was either different or not working. We left the next morning and returned our key. After almost four weeks our deposit refunded after several rude exchanges with James Danton and opening a dispute with our bank for the transaction. It seems many others have been through the same - please do not stay here - sleeping in your car is a better option. The photo attached to this reveiw only proves the owners disgusting attitude to customer service. It seems many have been ripped off by this less than third world motel and it's grinch like owner.
1 nacht verbleven in april 2023

4/10 – Matig

Bridgette

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023

6/10 – Redelijk

Geverifieerde reiziger

Very dark/non-existent outdoor lighting. Property is off very busy street, hard to access. Very clean accommodations.
1 nacht verbleven in april 2023

2/10 – Ontzettend slecht

Rhonda

Reisde met huisdieren, Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
don't book this motel ever if something happens and you can't stay because it's non refundable and they won't give your money back
1 nacht verbleven in februari 2023

2/10 – Ontzettend slecht

Andrew

Reisde met huisdieren
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Expensive. NOT 4 star. Manager was incredibly rude. My wife and I were so upset by the argument with the manager that we couldn't sleep. $25 late check in fee. $30 fee for changing the booking. Total for 1 night nearly $300. Renovations actually going on during our stay. Garden messy. Retaining wall falling down. No designated parking. This is an old motel that needs updating. Facilities are basic, 3 star max. Fridge was not working. It is hard to see how they are still on business. Do not stay here.

8/10 – Goed

Brettt

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only stayed overnight but everything seemed fine

10/10 – Uitstekend

Fiona

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2023

2/10 – Ontzettend slecht

Georgia

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Untrustworthy. Avoid this place if you think making a booking means you have a room to stay in after an 8 hour drive. Despite booking a month in advance using a reputable booking site (Wotif), we arrived at the Koala motel only to be told that we did not have a booking. He claimed there had been an issue with the credit card. Which we believe was absolutely not the case. We had received booking confirmation from Wotif when we booked and no issues were reported to us. Nor did we have any issues with the 3 other places we stayed on three subsequent days which were booked on the same site using the same credit card on the same day. He then tried to sell us another room for $40 more than the original booking cost which only had one bed. But for $50 he would get another bed for us. So an additional $90 for a smaller room. He then took a deposit on the dearer room which my daughter paid. Only to be told “Someone else has just booked the room online, So you can’t have it now”. He then refunded the deposit. Why he needed a “deposit” at all seemed highly suspicious. He was border line rude and at no time offered anything resembling an apology. By the way, the place looked like a dump from outside anyway. The alternative place we managed to find and stay at was much nicer. And the owner was extremely helpful at short notice. And even allowed our pet to stay when they usually do not.

2/10 – Ontzettend slecht

patrick

1 nacht verbleven in januari 2023

2/10 – Ontzettend slecht

Jeremy

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked online, no instructions as to how to access room, the key box was broken. All 3 listed phone numbers disconnected. I woke up the manager and he told be get stuffed and slammed the door in my face

6/10 – Redelijk

Deb

Positief: Netheid
1 nacht verbleven in januari 2023

6/10 – Redelijk

Glenda

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The room was adequate for a one night stay,

2/10 – Ontzettend slecht

DONALD

4/10 – Matig

Darren

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was undergoing renovations with incomplete works and for the price of a one night stay, the property looked liked it was was the 1970s.

6/10 – Redelijk

Dillon

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten

6/10 – Redelijk

Jessica

Positief: Netheid, personeel en service

2/10 – Ontzettend slecht

louis

Negatief: Voorzieningen
i do not recommend this property

2/10 – Ontzettend slecht

Heidi

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mouldy bathroom bugs flying out of drains, smelly, musky No coffee making facilities , uncomfortable bed that moved constantly Very overpriced for a dirty room!
1 nacht verbleven in november 2022

8/10 – Goed

Alan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bed was comfortable, place was clean parking was limited. Overall it was satisfactory

10/10 – Uitstekend

Lisa

1 nacht verbleven in november 2022

4/10 – Matig

David

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Car parking was terrible , room was a dungeon plagued with mosquitoes and had no air flow
1 nacht verbleven in oktober 2022

2/10 – Ontzettend slecht

Robert

Reisde met familie
Negatief: Personeel en service
While driving to the motel from Sydney called motel to let them know we were in our way and we’re informed our booking had been cancelled apparently by Expedia and there were no vacancies. What an utter disgrace you should dump this motel from your web site we are out if picket $174
1 nacht verbleven in oktober 2022

2/10 – Ontzettend slecht

Stephanie

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Owner/manager was the most unfriendly person ever
1 nacht verbleven in oktober 2022

4/10 – Matig

Graeme

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

Penny

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Walked into a room that was not clean, abusive reception staff.
1 nacht verbleven in oktober 2022