Een buitenzwembad, ligstoelen bij het zwembad
Beschikbaarheid controleren

Beoordelingen van Sails Port Macquarie - By Rydges

4 out of 5
Sails Port Macquarie - By Rydges
20 Park Street, Port Macquarie, NSW

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 501 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 324 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 104 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 48 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 1001 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

9,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Raju

3 nachten verbleven in maart 2024

8/10 – Goed

Donald

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Relaxing stay
1 nacht verbleven in maart 2024
Reactie van The Sails Team op 7 apr 2024
Hi Donald, Thank you for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and will be sure to pass it onto management. We hope to welcome you back in the future!

10/10 – Uitstekend

Kent

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed the stay Was a bit weird to have payed parking at the place you staying at But then I guess we could sacrifice changing our room cleans to compensate But felt a bit rough
4 nachten verbleven in maart 2024
Reactie van The Sails Team op 16 mrt 2024
Hi Kent,Thank you so much for taking the time to leave us a review. We appreciate your feedback and have passed it onto our management team. We do hope to welcome you back in the future.

10/10 – Uitstekend

Philipp

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hervorragendes Hotel mit wenig zu beanstanden. Leider schließt die Bar schon um 21h.
1 nacht verbleven in februari 2024
Reactie van The Sails Team op 16 mrt 2024
Hi Philipp,Thank you so much for taking the time to leave us a review. Most places in our region close at 9pm. We are so please you enjoyed your stay and hope to welcome you back in the future.

10/10 – Uitstekend

Samuel

1 nacht verbleven in februari 2024
Reactie van The Sails Team op 24 mrt 2024
Hi Jai, Thank you for the 5/5 review. We appreciate it and hope to welcome you back!

8/10 – Goed

KIN FAI GARY

Reisde met familie
Excellent view from hotel room and very nice breakfast they are serving. Although our stay is short and just for one night, we enjoyed very much the hospitality and also the location of the hotel. It is just minutes away from supermarket and shops.
1 nacht verbleven in februari 2024
Reactie van The Sails Team op 27 feb 2024
Hi Kin Fai Gary,Thank you so much for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future soon!

10/10 – Uitstekend

Ella

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic pool and beautiful location. Loved the view from our room
2 nachten verbleven in februari 2024
Reactie van The Sails Team op 9 feb 2024
Hi Ella, Thank you so much for the 5 stars, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future!

10/10 – Uitstekend

Henning

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van The Sails Team op 9 feb 2024
Hi Henning, Thank you so much for the 5 stars, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future!

4/10 – Matig

Kieran

1 nacht verbleven in januari 2024
Reactie van The Sails Team op 24 mrt 2024
Hi kiran , Thank you for the review. We appreciate it

6/10 – Redelijk

Sharon

Positief: Netheid, staat van de accommodatie en faciliteiten
The things we liked were, lovely greeting at reception, we were in the executive suite which was lovely and the outlook was very beautiful, nice pool area and great location to be able to walk to shops and restaurants. Things we did not like were one evening we decided to dine etc at your restaurant. Before dinner we ordered some drinks from the bar area which they said they would deliver to us in the lounge area, after waiting 20 mins and watching other people receive their drinks that ordered after us, we enquired at the bar, and were told sorry we are just about to make it, obviously understaffed. Then after enjoying our lovely entree and main meal in the your restaurant we decided we would order dessert and a coffee but sadly we waited a very long time for the waitress to come and ask us but this did not happen as the 2 waitresses were busy doing other jobs, perhaps under staffed again and so we sadly decided to leave it and left. We were very disappointed in these 2 incidents which lacked attentive service, especially in a bar and restaurant at a highly rated resort. We dined elsewhere the following evening and were waited upon by very attentive staff, meeting all our needs in a timely manner. This may seem a small thing but to us, staying in a beautiful highly rated resort, in a beautiful suite it certainly tainted our overall view of your venue.
2 nachten verbleven in januari 2024
Reactie van The Sails Team op 3 feb 2024
Hi Sharon, Thank you for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and will be sure to pass it onto our restaurant manager. We hope to welcome you back in the future!

10/10 – Uitstekend

Susan and Finbarr, Balgowlah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love that the family rooms are a great size and the friendly staff
4 nachten verbleven in december 2023
Reactie van The Sails Team op 3 feb 2024
Hi Susan, Thank you for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future!

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
Mixed impressions.
Our initial experience at the resort was less than ideal. We experienced a delay of over an hour past check-in time before our room was ready. The resort compensated with drink vouchers, but there was noticeable reluctance to offer anything beyond standard options. This was unexpected for a resort of such prestige and price, particularly given the inconvenience on our part. While the staff were sympathetic, it seemed their hands were tied by management policies. The room itself was satisfactory, though it showed signs of wear. A notable issue was the inconsistent hot water supply, which affected several of our showers. The staff were prompt in addressing our concerns, but the problem persisted. Aside from this, the room was comfortable and we slept well. During our stay, we noticed the resort was particularly busy with families due to the school holidays. This made the pool area quite hectic, though it did quieten down after 7pm. However, the aftermath of the day’s activities left the area rather untidy. Dining options within the resort were limited and not very inclusive for those preferring non-meat dishes, prompting us to dine elsewhere. Thankfully, the resort’s location is convenient, surrounded by a variety of food and drink establishments. In summary, the resort’s natural beauty is undeniable, but the overall service and facility management fell short of our expectations, especially considering the premium cost.
2 nachten verbleven in december 2023
Reactie van The Sails Team op 3 feb 2024
Thank you for taking the time to leave us a review, we are so glad you enjoyed our facilities and appreciate your feedback. We will be sure to pass it onto our management team and even though we fell short of your expectations on this occasion, we do hope to welcome you back in the future!

6/10 – Redelijk

Jai

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van The Sails Team op 3 feb 2024
Hi Jai, Thank you for the 6/10 review. We appreciate it and hope to welcome you back!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Under-staffed wich meant very slow service or no service
1 nacht verbleven in december 2023
Reactie van The Sails Team op 3 feb 2024
Thank you for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and will be sure to pass it onto our Boathouse team. We hope to welcome you back in the future!

10/10 – Uitstekend

Darren, Vancouver

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van The Sails Team op 3 feb 2024
Hi Darren, Thank you for the 5 star review. We appreciate it and hope to welcome you back!

10/10 – Uitstekend

Rudi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van The Sails Team op 3 feb 2024
Hi Rudi, Thank you for the 10/10 review. We appreciate it and hope to welcome you back!

4/10 – Matig

Zachariah

1 nacht verbleven in december 2023
Reactie van The Sails Team op 3 feb 2024
Hi Zachariah, Thank you for taking the time to leave us a review. We appreciate it and would love to talk further if you could contact our management team.

10/10 – Uitstekend

Ranjit

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great view. particularly great for people who are looking for peace and quiet away from traffic and busy life
2 nachten verbleven in december 2023
Reactie van Kind Regards, The Sails Team op 3 feb 2024
Hi Ranjit, Thank you for the 5 star review. We appreciate it and hope to welcome you back!

10/10 – Uitstekend

Klaus, Rouse Hill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van The Sails Team op 3 feb 2024
Hi Klaus, Thank you for the 5 star review. We appreciate it and hope to welcome you back!

6/10 – Redelijk

Natalie

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reception staff were hit and miss, either very personable or uninterested and transactional. Paying to park in any outdoor carpark in front of the hotel was disappointing - why are you charged for this? Room was run down and not clean - stained lounge and cobwebs in curtains. Very overpriced for what it is.
2 nachten verbleven in december 2023
Reactie van The Sails Team op 3 feb 2024
Hi Natalie, Thank you for taking the time to leave us a review, we appreciate your feedback. Our carparking is owned by a third party company who charge for our guests to park. We will be sure to pass it onto our management team and even though we fell short of your expectations on this occasion, we do hope to welcome you back in the future!

10/10 – Uitstekend

Fred

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
the best
The best ambience, location staff in Port Macquarie
1 nacht verbleven in december 2023
Reactie van The Sails Team op 30 dec 2023
Hi Fred, Thank you for the amazing review!We are so pleased to hear you enjoyed your stay with us and hope to welcome you back in the future.Kindest Regards,

6/10 – Redelijk

Maryanne

1 nacht verbleven in december 2023
Reactie van The Sails Team op 30 dec 2023
Hi Maryanne, Thank you for leaving us a review! We hope to welcome you back in the future.Kind Regards,

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van The Sails Team op 18 nov 2023
Hi Elizabeth,Thank you so much for taking the time to leave us a review! We appreciate the 10/10 and are so glad you enjoyed our hotel.

10/10 – Uitstekend

Tyron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van The Sails Team op 11 nov 2023
Hi Tyron,Thank you so much for the 5 stars! We hope to welcome you back in the future.

6/10 – Redelijk

Susan

Reisde met familie
It was fine. It really could use a good cleaning. It is surfaced cleaned, but could use a good scrubbing in the bathroom and cleaned not just in the traffics areas of the room.
1 nacht verbleven in november 2023
Reactie van Kind Regards, The Sails Team op 8 nov 2023
Hi Susan,Thank you so much for leaving us a review! We appreciate your feedback and have passed it onto our housekeeping team. We are currently in the process of doing our Spring Cleaning so the rooms will be nice and fresh again! We hope to welcome you to stay with us in the future.

8/10 – Goed

John

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
EVERY THING
1 nacht verbleven in oktober 2023
Reactie van Kind Regards, The Sails Team. op 3 nov 2023
Hi John, Thank you for leaving a review!We hope to welcome you back in the future.

10/10 – Uitstekend

Ken

Reisde met partner
Disappointed in room: mobile charging ports did not work. No phone in room, if needed to contact front desk would have to call main hotel outside line using our mobile or walk down to desk. Apparently phone system is being upgraded but rooms should not have been left with no phone. Basin in bathroom badly cracked and should have been replaced. I wouldn’t expect these sort of issue in a hotel of this class
1 nacht verbleven in oktober 2023
Reactie van Kind Regards, The Sails Team. op 3 nov 2023
Hi Ken, Thank you for taking the time to leave us a review!We appreciate your feedback and will be sure to pass it on to management.We hope to welcome you back in the future.

8/10 – Goed

Lisa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is set in a beautiful location and is ideal for a short stay or to break a long journey. Food in the restaurant was surprisingly good even though it was pretty busy. The staff were very pleasant. Only annoyance was the app which allows you to order food and drinks from the beautiful pool area wasn’t working … but there was nothing to tell you it wasn’t working. A little frustrating and no doubt a loss of income for the hotel.
2 nachten verbleven in oktober 2023
Reactie van Kind Regards, The Sails Team op 27 okt 2023
Hi Lisa,Thank you for leaving a positive review! We are pleased to hear you enjoyed your stay with us. I will be sure to pass on your feedback to management. We hope to welcome you back in the future.

10/10 – Uitstekend

Pedro

1 nacht verbleven in september 2023
Reactie van The Sails Team op 18 nov 2023
Hi Pedro,Thank you so much for taking the time to leave us a review! We appreciate the 5 stars and are so glad you enjoyed our hotel.

8/10 – Goed

JULIE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in oktober 2023
Reactie van The Sails Team op 21 okt 2023
Hi Julie,Thank you for taking the time to leave a review! We hope to welcome you back in the future.Kind Regards

10/10 – Uitstekend

Joseph

Reisde met partner
Positief: Netheid, personeel en service
Everything was fine. Couple of items for attention: Light bulbs 💡 in couple of table lamps not working Remote control for TV missing the back lid cover for the batteries
1 nacht verbleven in oktober 2023
Reactie van The Sails Team op 21 okt 2023
Hi Joseph,Thank you for taking the time to leave a 5 star review! We will certainly take on your feedback and pass it on to Management. We hope to welcome you back in the future. Kind Regards

8/10 – Goed

Bronwyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
When we arrived to book in, we were told parking was $10 per night. When booking on line there is no indication of this extra.
3 nachten verbleven in oktober 2023
Reactie van The Sails Team op 15 okt 2023
Hi Bronwyn,Thank you so much for taking the time to leave us a review. We appreciate the feedback.

10/10 – Uitstekend

Hanna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, large and clean room, kids loved swimming pool and tennis court. Overall, highly recommend.
1 nacht verbleven in september 2023
Reactie van The Sails Team op 15 okt 2023
Hi Hanna,Thank you so much for taking the time to leave us a review. We appreciate the feedback and hope to see you again!

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We have stayed a few times. Love the pool and the location. Last time we had a room facing the outside dining area, which wasn't great. Staff are great.
1 nacht verbleven in september 2023
Reactie van The Sails Team op 1 okt 2023
Hi Michael,Thank you so much for taking the time to leave us a review. We appreciate the feedback and are glad you enjoy our hotel.

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
2 nachten verbleven in juni 2023
Reactie van The Sails Team op 18 sep 2023
Hi Jamie, Thank you so much for taking the time to leave us a review! We appreciate the feedback and receiving 5 stars!

8/10 – Goed

Tim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van The Sails Team op 11 sep 2023
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Top property Quality service
2 nachten verbleven in september 2023
Reactie van The Sails Team op 11 sep 2023
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

10/10 – Uitstekend

Stephanie Helen Abu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it. Beautiful spot and amazing dinner and breakfast.
1 nacht verbleven in augustus 2023
Reactie van The Sails Team op 11 sep 2023
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

6/10 – Redelijk

Shereen

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Horrible Hotel
It wasn’t good. The had very strong damp smell. Was very dated with carpet and drapes, the mattress was very uncomfortable to sleep on. The restaurant was closed due to private function to eat we had to go out. Sadly we checked out a days earlier. Totally overpriced for the condition of the room.
2 nachten verbleven in augustus 2023
Reactie van Rui Ozorio op 31 aug 2023
Dear Shereen, Thank you for taking the time to provide us with feedback from your stay. We're disappointed to learn that your experience fell short of expectations.We hope you will reconsider Sails Port Macquarie as a accommodation destination in future. Kind regards, Rui OzorioRooms Division Manager

8/10 – Goed

Trent

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thought the menu in restaurant could have offered a little more variety, a couple of extra dishes perhaps? In general, a nice place to stay, staff were lovely!
3 nachten verbleven in augustus 2023
Reactie van The Sails Team op 11 sep 2023
Hi Trent,Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad you enjoyed our hotel and our facilities we have to offer. You will be pleased to know that we have recently launched a new menu in our restaurant just last week so hopefully we will see you again soon!

8/10 – Goed

Kelly

1 nacht verbleven in augustus 2023
Reactie van The Sails Team op 18 sep 2023
Hi Kelly, Thank you so much for taking the time to leave us a review! We appreciate the feedback and receiving 4/5 stars. Hopefully next time we will be able to achieve the 5th!

8/10 – Goed

peter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
dont agree with a car parking charge. breakfast buffet was ordinary. Don't like that there was no area for smokers.
3 nachten verbleven in augustus 2023
Reactie van The Sails Team op 24 aug 2023
Hi Peter, we are very sorry that your experience at The Boathouse was below your expectations for the buffet breakfast. Unfortunately, our car park is owned by a third party company who decided they would like to charge for parking to ensure we have car parks for our guests. Our smokers area is out the front at the bench to the left beside our Tesla chargers where there is also an ash tray!

6/10 – Redelijk

Chris

Positief: Netheid, staat van de accommodatie en faciliteiten
Overpriced and very noisy rooms
2 nachten verbleven in augustus 2023
Reactie van The Sails Team op 24 aug 2023
Hi Chris, I'm sorry to hear you did not enjoy your stay at Sails. I've passed your feedback on to our team. Please do not hesitate to contact our management team to discuss your experience further.

10/10 – Uitstekend

Yuanning

1 nacht verbleven in augustus 2023
Reactie van The Sails Team op 11 sep 2023
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

10/10 – Uitstekend

Maree

1 nacht verbleven in augustus 2023
Reactie van Tamika | Guest Service Agent op 15 aug 2023
Hi Maree,Thank you so much for taking the time to leave us a review! We appreciate your feedback and hope to see you again!

10/10 – Uitstekend

Lee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent central location. Lovely and clean. Professional staff.
2 nachten verbleven in augustus 2023
Reactie van Tamika | Guest Service Agent op 15 aug 2023
Hi Lee,Thank you so much for taking the time to leave us a review! We're glad you enjoyed our location & appreciate your feedback, we hope to see you again!

10/10 – Uitstekend

Catherine

1 nacht verbleven in augustus 2023
Reactie van Tamika | Guest Service Agent op 11 aug 2023
Hi Catherine,Thank you so much for taking the time to leave us a 10/10! We look forward to hopefully seeing you again.

8/10 – Goed

Colin

1 nacht verbleven in augustus 2023
Reactie van The Sails Team op 11 sep 2023
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 4 out of 5.

8/10 – Goed

peter

1 nacht verbleven in augustus 2023
Reactie van Tamika | Guest Service Agent op 11 aug 2023
Hi Catherine,Thank you so much for taking the time to leave us a review! We look forward to hopefully seeing you again.

8/10 – Goed

Joanne

Reisde met partner
Positief: Voorzieningen
Lovely boutique hotel. Clean and modern. Would stay again.
1 nacht verbleven in juli 2023
Reactie van Tamika | Guest Service Agent op 7 aug 2023
Hi Joanne,Thank you so much for taking the time to leave us a review! We're glad you enjoyed our hotel & hope to see you again soon!