8/10 – Goed
Vivian
Reisde met familie en kleine kinderen
26 jul 2025
Positief: Netheid, personeel en service en voorzieningen
Our stay was nice but I wish they didn’t thrown away my breast milk pumps. For a Hilton brand, I was surprised because of the dilapidated condition of the property and its quality of products. Our room was clean but we did find an old piece of poop stuck to the shower curtain. There was a ceiling piece that was open and not closed all the way, you can see the black dust on it.
We requested for a fridge and microwave to keep breast milk for our baby and we got it right away and delivered by a very wonderful staff member. The microwave came with a broken door though, it was a very inexpensive microwave, which I don’t care too much about because we were not there for long but I am sure Hilton/Doubletree could have replaced broken appliances that barely cost anything to begin with.
In our haste to pack and leave with our 3 young children, I had forgotten my breast milk pump bottles in the fridge. I called them about an hour or less later to check the fridge and please save the bottles for me to pick up. They said they’ll look for it and call me. The call never came an hour later so I had called back and they said they didn’t find anything. That’s just pretty horrible because they just threw it away and lied about it. As a mom with a baby to feed, I was pretty upset and frantic. It was my fault to forget it but it was in the fridge, any mother could understand my distress. it could have been kept in there lost and found, they were milk bottles. It was disappointing.
Vivian
1 nacht verbleven in juli 2025
