Interieur

Beoordelingen van Hyatt Place Portland Airport

3 out of 5
Hyatt Place Portland Airport
9750 NE Cascades Parkway, Portland, OR

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 610 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 229 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 98 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 1005 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Emi

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed here for one night when I had an early morning flight. The shuttle to the airport was great and I was able to walk across the street to grabe dinner and a few drinks. Would recommend for airport travelers.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Sophia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
10/10 service with everything, all the employees were nice. The rooms were clean.
4 nachten verbleven in april 2024

6/10 – Redelijk

Victor N

Positief: Netheid, personeel en service en voorzieningen
Worn, tired
3 nachten verbleven in februari 2024
Reactie van Customer Service op 24 apr 2024
Victor, we acknowledge your feedback concerning the condition of the facilities. It's disappointing to hear, but your insights help us focus on the areas for improvement. We're committed to enhancing our guest experience and will keep your comments in mind for future enhancements. We hope for another opportunity to earn your trust.

10/10 – Uitstekend

Timothy, Lakewood

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We've been to the area many times and never have stayed at the Hyatt Place. In the past it was overpriced and we've stayed at the Residence Inn down the street many times. This time as we checked ahead of time the Hyatt was cheaper. We were pleasantly surprised about everything at this hotel and will stay here again and maybe even if its price is close to the Residence Inn. Very nice place all around. The breakfast bar was one of the best we've had!!!
1 nacht verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Timothy, it's fantastic to hear you enjoyed your stay with us at Hyatt Place Portland Airport Cascade Station. We take pride in our competitive rates while maintaining the quality of our services. Your commendations regarding our breakfast bar are truly appreciated. We look forward to hosting you again, even if our prices are close to the competition. Safe travels until then!

8/10 – Goed

Brent, Corvallis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location for PDX and places to eat.
1 nacht verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Brent, it's wonderful to hear that you appreciated the prime location of Hyatt Place Portland Airport Cascade Station. We strive to offer a location that provides convenience for our guests' dining and travel needs. Thank you for sharing your experience, we're looking forward to welcoming you back!

10/10 – Uitstekend

Kwane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff, amazing breakfast
5 nachten verbleven in april 2024
Reactie van Customer Service op 19 apr 2024
Kwane, it's delightful to hear you enjoyed every aspect of your stay at Hyatt Place Portland Airport Cascade Station. Your kind words about our devoted team members and exceptional breakfast are much appreciated. We look forward to welcoming you back for more memorable experiences.

10/10 – Uitstekend

Kitty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly person at front desk, free parking location was fun and convenient
1 nacht verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Kitty, thank you for your uplifting review. Here at Hyatt Place Portland Airport Cascade Station, we take pride in our friendly team members at the front desk who make guests feel welcome. Our added advantage of free parking and ideal location indeed enhance the overall experience. We certainly hope to welcome you back soon!

6/10 – Redelijk

Karen

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Stayed yesterday and same check in hassle. They blame 3rd party ( you ). Each time we’ve stepped aside for others. We like it here and location so….
1 nacht verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Karen, we appreciate your feedback and continued loyalty to our hotel. We acknowledge the check-in process might have been less than seamless and we're working to streamline this, particularly for our third-party bookings. We're happy to hear you enjoy our location and hope to ensure smoother experiences on your future stays.

6/10 – Redelijk

Karen

Reisde met partner
Once again, a hotel computer. They insisted that I booked through Expedia a handicap 2 queen beds. I showed them I did not I booked fourth floor king. They were like oh I guess we need to update. It took forever to get checked in. I finally said, just give us our room and we’ll come back down. My husband was exhausted. Our daughter had been in a terrible car wreck and we were dealing with various things aside from being 4 1/2 hours on the coast. Reception was very kind standing there was difficult even if your patient person
1 nacht verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Karen, we are genuinely sorry to hear about your check-in experience and we sincerely hope your daughter is doing well. We understand that prompt service is important, especially after a tiring journey. Our team members are usually very efficient and we regret that you experienced a delay. Additionally, please be assured we strive to provide correct reservation details and we'll put forth efforts to improve in this area. Despite these issues, we're glad to hear our kind reception team was a positive feature of your visit. We hope to welcome you back under better circumstances.

10/10 – Uitstekend

ERIC

1 nacht verbleven in april 2024

10/10 – Uitstekend

Dan

1 nacht verbleven in april 2024

6/10 – Redelijk

Andrea

Negatief: Staat van de accommodatie en faciliteiten
We were very disappointed that the hot tub is out of order. We have stayed at this hotel before and enjoyed the pool and hot tub. That is why we chose this hotel for our stay again. Pool and hot tub were a must for us and the hot tub has been out of order during our entire stay. We feel that we should’ve been notified at check-in that the hot tub was out of order and been compensated in someway. In a separate matter, I noticed that there was a fecal matter in the hallway and into the bathroom near the fitness room and pool area. It appeared that somebody had an accident and did not make it to the toilet in time. I reported it to the front desk, but I noticed there were still remains on the floor hours later even though there was a cost placed in the area.. Considering the fact that people walk in this area barefoot, I think that is a hazard. Say with confidence that we would stay at this particular hotel again in the future. This is disappointing as we like it convenience of shopping and restaurants nearby.
2 nachten verbleven in april 2024
Reactie van Customer Service op 10 apr 2024
Andrea, it's distressing to hear that your recent stay did not meet the standards you've come to expect from previous visits. Although we aim to deliver comprehensive facilities, we regret the unexpected situation with the hot tub. Streaming communication regarding such matters with our guests is something we're consistently working on.Regarding your report regarding the cleanliness issue near the fitness room and pool area, thank you for bringing this to our attention. We will ensure more stringent protocols are in place to attend to such situations swiftly in the future.While it's disheartening to read your uncertainty about future stays, we genuinely hope you might reconsider. The convenience of shopping and dining options you've appreciated still very much applies. We're committed to improving your overall experience on your next visit.

10/10 – Uitstekend

Lisbet, Madras

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very spacious room and very convenient to the airport
1 nacht verbleven in april 2024
Reactie van Customer Service op 3 apr 2024
Lisbet, thank you so much for highlighting the ample space our rooms at Hyatt Place Portland Airport Cascade Station provide, as well as our convenient airport location. We hope to host you again soon for another outstanding experience. Safe travels!

6/10 – Redelijk

Deirdre L

Staff was not super friendly and when we asked for room service we had to ask two times and still no one came. The breakfast selections were pretty limited, but the tea bar was great.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Deirdre,Thank you for taking the time to leave a review. We apologize if there were delays in fulfilling your room service request. This certainly isn't the typical experience we hope to offer our guests. We're glad to hear that you appreciated the variety at our tea bar. Your feedback has been noted to strive for better guest experiences in the future. We hope you’ll consider us again for a smoother stay.

10/10 – Uitstekend

Christina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed one night. The staff were all very happy and friendly. The room was clean and cozy. The breakfest had a good amount of options and was very filling. We would stay here again with no doubt.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Christina, it's wonderful to know that you had an enjoyable stay at Hyatt Place Portland Airport Cascade Station. Our team members' friendly demeanor, clean and comfortable room, as well as our comprehensive breakfast options are aspects we take great pride in. We heartily look forward to welcoming you back on your next visit.

8/10 – Goed

Antionette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ive stayed at this property a few times. I think its time for an upgrade . Some of the tile in the bathroom was cracked and a few faucets were loose.
7 nachten verbleven in maart 2024
Reactie van Customer Service op 29 mrt 2024
Antionette, thank you for choosing Hyatt Place Portland Airport Cascade Station for multiple stays. We're glad to have earned your loyalty. We appreciate you drawing our attention to the need for some updates in the bathroom. All guest feedback is important to us as we evaluate renovations to enhance the overall experience. We are in constant pursuit to make improvements and your suggestions are most welcome. We hope to serve you again soon with fresh updates.

8/10 – Goed

CG

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our second time staying at this hotel. We had a pleasant experience. The in room safe is a wonderful feature that other hotels are removing so I was really happy to see it in the room. Parking was included which is again another bonus. They had a good selection for the breakfast. We will definitely stay here again if we’re in Portland.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 27 mrt 2024
It's great to hear about your pleasant stay at Hyatt Place Portland Airport Cascade Station. Our team is pleased that the in-room safe added to your comfort and the inclusive parking benefited your stay. We're also glad you enjoyed our diverse breakfast options. We look forward to welcoming you back on your next trip to Portland.

10/10 – Uitstekend

seho

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice place to stay
2 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Seho, thank you for sharing your experience at Hyatt Place Portland Airport Cascade Station. We're thrilled to hear you enjoyed your stay and found the hotel to your liking. We are excited to welcome you again in the future.

10/10 – Uitstekend

Shannon, Bakersfield

1 nacht verbleven in maart 2024
Reactie van Customer Service op 15 apr 2024
Shannon, it's excellent to know you had a stellar experience at Hyatt Place Portland Airport Cascade Station. We're truly grateful for your perfect rating. We look forward to welcoming you back in the near future for another pleasant stay.

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, and close to shopping.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Chris, it's wonderful to hear that you appreciated the convenient location of the Hyatt Place Portland Airport Cascade Station. Our proximity to shopping destinations is indeed one of the features many guests find beneficial. Thank you for taking the time to share your experience with others. We look forward to your next visit.

8/10 – Goed

Shannon, Bakersfield

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Minutes to airport
1 nacht verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Shannon, thank you for acknowledging Hyatt Place Portland Airport Cascade Station's convenient location. We're pleased it added value to your stay and hope to see you back soon. Safe travels!

6/10 – Redelijk

Andrea

Negatief: Voorzieningen
There was a lot of dust in my room. I could run my finger through it. The bathtub did not feel like it had been cleaned. There is not a restaurant or a bar in the hotel. It’s a counter. They only have a few things they make on the menu when it’s supposed to be a restaurant.
8 nachten verbleven in maart 2024
Reactie van Customer Service op 13 mrt 2024
Andrea, thank you for sharing your feedback. We regret that the cleanliness of your accommodation did not meet your expectations. Our goal is to maintain high standards of hygiene throughout, and your comments will be discussed with our housekeeping team. In addition, we are sorry for any misunderstanding regarding our on-site dining options. We offer a curated menu for all guests and are consistently working on improving this part of our service. We hope we'll have the opportunity to better serve you in the future.

10/10 – Uitstekend

Salena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a fabulous stay! Room had just what we needed.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 6 mrt 2024
Salena, it's wonderful to hear you deemed your stay at Hyatt Place Portland Airport Cascade Station as fabulous! It's great that your room met all of your needs. Looking forward to your next visit.

10/10 – Uitstekend

corrie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stay here anytime I’m catching a morning flight. Super friendly staff. Clean rooms.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 29 feb 2024
Corrie, it's rewarding to know that Hyatt Place Portland Airport Cascade Station is your preferred accommodation option while catching morning flights. We appreciate your acknowledgment of our friendly team members and spotless rooms. Thank you for your loyalty, and we're excited to welcome you back next time. Safe travels until then!

6/10 – Redelijk

Scott

It’s a mid airport hotel. I just use it when I have early flights departing from PDX and don’t want to bother with Uber/Lyft before 6am.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 24 feb 2024
Scott, it seems like the hotel provides a convenient location for your early flights which we're pleased about. We're here to offer a relaxing and hassle-free pre-flight stay, and we're ready to continue being your choice of accommodation near the airport. Thank you for sharing your routine with us.

10/10 – Uitstekend

Bob

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was really clean and well taken care of. Will stay here again
1 nacht verbleven in februari 2024
Reactie van Customer Service op 24 feb 2024
Bob, it's wonderful to hear your feedback. We're thrilled that the cleanliness and maintenance of Hyatt Place Portland Airport Cascade Station impressed you. We eagerly await your next visit. Safe travels until then!

10/10 – Uitstekend

George

Positief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Customer Service op 22 feb 2024
George, thank you for your high rating of Hyatt Place Portland Airport Cascade Station. We're delighted that your stay with us left a positive impression. We hope to welcome you again in the future.

10/10 – Uitstekend

Steven

1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Steven, how wonderful to know that you had a great stay at the Hyatt Place Portland Airport Cascade Station. We're delighted that our effort to provide top-notch service and comfortable accommodation has been appreciated. We can't wait to welcome you back in the near future. Safe travels until then.

10/10 – Uitstekend

Bethany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Customer Service op 19 feb 2024
Thanks for the amazing rating, Bethany!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Place Portland Airport Cascade Station!

10/10 – Uitstekend

Pamela

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place!
1 nacht verbleven in februari 2024
Reactie van Customer Service op 13 feb 2024
Pamela, thank you for sharing your feedback on your stay at Hyatt Place Portland Airport Cascade Station. We're delighted you found our hotel to be excellent. Looking forward to welcoming you again in future!

10/10 – Uitstekend

Jill

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff, clean and safe.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 14 feb 2024
Jill, thank you for choosing the Hyatt Place Portland Airport Cascade Station for your recent stay. We're delighted to hear that our team members made such a positive impression and that you found your accommodations to be immaculate and secure. We truly appreciate your feedback and can't wait to welcome you back in the future.

8/10 – Goed

Jeff

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 10 feb 2024
Thank you for sharing your thoughts with us, Jeff!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt Place Portland Airport Cascade Station.

10/10 – Uitstekend

corrie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly staff.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 7 feb 2024
Corrie, it's excellent to hear that you had an enjoyable stay at Hyatt Place Portland Airport Cascade Station. Your feedback about our team members' friendliness is greatly appreciated. We hope to welcome you back in the future.

10/10 – Uitstekend

Mark

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 7 feb 2024
Mark, it's great to see you had a stellar experience at Hyatt Place Portland Airport Cascade Station. We appreciate your high rating and hope to welcome you back in the near future. Thank you for choosing us!

6/10 – Redelijk

Hasan

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Limited staff. I have to wait 15 minutes to check in although there were only one person ahead of me. Other staff member, although available, did not help me. No water available, neither free or for purchase in the room. Probably a $100/night worth, which I paid $170/night. Will not stay here again. I can get the same services for a much less cost in the near by hotels.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 5 feb 2024
Hasan, we appreciate your feedback. We apologize for any delays you experienced during check-in. Please know that our goal is to ensure a quick and seamless process for all guests, aided by our dedicated team members. We understand your concern about the availability of water in the room and value your insight. While the rates reflect the quality service and amenities we strive to offer, we're sorry if this didn't meet your expectations. We hope you give us an opportunity to exceed your expectations in the future. Thank you again for your comments, they are vital in our continuous improvement.

8/10 – Goed

Melissa

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Clean and convenient location. Room is spacious and nice.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 4 feb 2024
Thank you for the 4-star rating, Melissa!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hyatt Place Portland Airport Cascade Station. Thank you again for sharing!

10/10 – Uitstekend

Grace

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room and breakfast spread were great, would defiantly stay again. Only negative was the staff seemed annoyed to help guests.
2 nachten verbleven in januari 2024
Reactie van Customer Service op 3 feb 2024
Grace, thank you for choosing the Hyatt Place Portland Airport Cascade Station as your preferred lodging solution. We're pleased to know the room and breakfast selection exceeded expectations. We were, however, disheartened to read about your interaction with our team members. They usually pride themselves on providing exceptional guest experiences. Any shortfall is certainly not our standard practice. We hope this experience will not deter you from staying with us again as we look forward to serving you better in the future.

10/10 – Uitstekend

Larry

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great pool. Lots of food options.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 2 feb 2024
Larry, thank you for your appreciated feedback. We're delighted to hear you enjoyed the Hyatt Place Portland Airport Cascade Station, especially the pool and our wide variety of dining options. We look forward to welcoming you again in the future.

10/10 – Uitstekend

Gail

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Big and roomy. Loved the separate sitting area. Conveniently located in Cascade Station shopping area.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 1 feb 2024
Gail, thank you for sharing your experience at the Hyatt Place Portland Airport Cascade Station. We're delighted to hear that you loved the spaciousness and the distinct sitting area in your room. It's especially wonderful to know that our location within the Cascade Station shopping area added convenience to your stay. We look forward to welcoming you back on your next visit to Portland.

10/10 – Uitstekend

Cheryl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My granddaughter and I stayed at The Hyatt to have a girls night, and a little shopping. This will definitely be our go-to hotel. The rooms, the staff, and breakfast were perfect. Can’t wait to return❤️
1 nacht verbleven in januari 2024
Reactie van Customer Service op 30 jan 2024
Cheryl, it's heartwarming to hear that you and your granddaughter chose the Hyatt Place Portland Airport Cascade Station for your special girls night. We're thrilled that our accommodations, team members, and breakfast options lived up to your expectations. We eagerly anticipate your next stay with us for another memorable experience.

10/10 – Uitstekend

Elize

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place
Reliable airport shuttle, clean and roomy place, friendly staff, good breakfast
1 nacht verbleven in januari 2024
Reactie van Customer Service op 27 jan 2024
Elize, thanks for choosing Hyatt Place Portland Airport Cascade Station and taking the time to share your thoughts. We're delighted that you found our airport shuttle dependable, our space well-kept and spacious, and our breakfast satisfactory. Your compliments about the friendliness of our team members mean a lot to us. We hope to see you again soon.

10/10 – Uitstekend

Patricia

3 nachten verbleven in januari 2024
Reactie van Customer Service op 26 jan 2024
Thank you for the fantastic rating, Patricia!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt Place Portland Airport Cascade Station! We can't wait to see you again soon.

10/10 – Uitstekend

Jan

Positief: Netheid, personeel en service en comfort kamer
Great stay
Very comfortable room. Great breakfast, for a hotel breakfast. Close to the airport.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 24 jan 2024
Jan, it's wonderful to know you appreciated the comfort of your room at Hyatt Place Portland Airport Cascade Station. We're pleased to hear you enjoyed our quality breakfast offerings and found our location convenient for your airport needs. We value your feedback and look forward to your next stay with us!

8/10 – Goed

Kathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to airport, they have airport shuttle, and walkable to shopping and restaurant options.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 24 jan 2024
Kathy, it's delightful to know you appreciated the Hyatt Place Portland Airport Cascade Station's proximity to the airport and our complimentary shuttle. We're glad you found the surrounding area convenient for shopping and dining. We hope to have the pleasure of accommodating you again in the future.

10/10 – Uitstekend

Pualani

Positief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van Customer Service op 24 jan 2024
Pualani, we're thrilled to hear about your experience at Hyatt Place Portland Airport Cascade Station; it's always wonderful to know when guests have thoroughly enjoyed their stay. Thanks for choosing us, we look forward to welcoming you back in the future.

6/10 – Redelijk

Daniel, King City

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Customer Service op 23 jan 2024
We appreciate you leaving your feedback with us, Daniel.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 – Uitstekend

Allen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice comfortable room near cascade station and airport. Easy access to MAX to go downtown, free shuttle to airport. Multiple restaurants nearby. No car needed. Staff was helpful.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 19 jan 2024
Allen, it's a delight to know that your stay at the Hyatt Place Portland Airport Cascade Station met your needs perfectly. We are glad you appreciated our strategic location and the convenience of having multiple dining options close by. It's also great to hear that you found our team members cooperative and helpful. Looking forward to welcoming you back in the future.

6/10 – Redelijk

Dennis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Customer Service op 17 jan 2024
We appreciate you taking the time to share your feedback, Dennis.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 – Uitstekend

Brendan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay if youre in Portland. The public transport is easy from here.
2 nachten verbleven in januari 2024
Reactie van Customer Service op 15 jan 2024
Brendan, it's delightful to read that you found Hyatt Place Portland Airport Cascade Station to be an excellent lodging choice during your time in Portland. We're glad the convenient location and simple public transportation connections enhanced your stay. We appreciate your feedback and hope to see you again soon!

6/10 – Redelijk

Scott

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All good except I set up a shuttle service for 6:00 a.m. and was parking my vehicle for 3 weeks. I was there at 5:45 and waited until 6:10 called fromt desk and was told the next shuttle would be 6:20-6:30. I dont have :30 minutes of time to spare on business trips. Ended up taking my own vehicle. Very disappoint. Instead if owning the mistake/oversight/problem your staff made muliple excuses and blames it on me. Unacceptable. Do better.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 10 jan 2024
Scott, we regret to hear about the delay you experienced with the shuttle service. It is absolutely our priority to ensure all scheduling details are handled correctly for guests relying on prompt departures. Our team is taking your feedback into account as we continuously strive to improve and ensure seamless experiences. We hope to welcome you again for a smoother stay.