You can see a photograph of a lovely room in their ad, but ours wasn't it. We were put in the back, on the ground floor, beside a sad little yard. We had NO WINDOWS that we could see out of, only a frosted glass door and a tiny high-up frosted porthole window! Most problematically, we were depending upon internet for our jobs and IT DIDN'T WORK! They claimed to be surprised and said they'd turn it off and on again, defensively claimed they'd never had this problem before, but nothing was fixed, they didn't inquire or try to make it right, and seemed irritated that we were having a problem. They also directed us to a restaurant that was permanently closed, and said we needn't make reservations for dinner at area restaurants (we went from place to place and couldn't find any good place that had space. All of them said you needed a reservation). But the internet was a killer. I ended up forking over extra to pay for Vodaphone on my home plan, which didn't seem to work well in that space either. We will never stay here again.