I wish I could give this place 5 stars because it's a beautiful hotel in a beautiful location, but I just can't. Things started poorly when we arrived and they couldn't find our booking, apparently a miscommunication between the hotels.com system and their own. They upgraded us to a duplex room (two-storeys) but I had paid to make sure we had a room with a balcony and this room was on the first floor with no balcony. They sent us a dessert and bottle of port to make up for it, so the effort to try and rectify the situation was greatly appreciated, but it just wasn't the room we were hoping for. The worst experience we had was with the hotel bikes. Firstly, there are only two for the entire hotel, which is just ridiculous, but they were always available, and now I know why. Probably the worst bikes I've ever ridden. Most of the gears don't work and the second time we used them, I went to push up a hill and the chain completely snapped off. The chain was extremely rusted and once a bit of pressure was applied to it, it gave way and I forced to ride it back like a scooter. At the price point of this hotel, if they want to be providing bikes, they need to be of much better quality, go and buy some new ones. Other than this, the room was very comfortable (although the shower was leaking) and the breakfast is exceptionably good. I'd considering giving them a second chance if I ever returned.
