The location is great and the breakfast was good. Unfortunately, that's all that was good. Our first night, we had a room on the second floor that had a ripped mattress, which meant one of us didn't sleep. Since it was already 11PM, nothing could be done. The toilet was broken as well, which meant it kept running.
After notifying the front desk the next morning, we were assured someone would take a look and fix it. We came back in the afternoon and notices nothing had been done, the same broken mattress was still there. We went to front desk yet again and were told absolutely nothing could be done, because it was the weekend and everybody was gone. (It was Saturday afternoon)
After getting quite angry, we finally got another room on the 4th floor (after first being told there's no other room available). The beds were great, but the heater was stuck to full on, so it was a sauna in the room, on top of that, in the morning, there was NO water. Not even low pressure, nothing. Since we only stayed 2 nights, we left quite disappointed with no idea how this hotel has gotten such good reviews.
The service is non existent in the weekend and the rooms were falling apart (broken toilet, broken handles on the doors, broken heaters, broken mattress). I definitely don't recommend this hotel to anyone.
