2 bars/lounges

Beoordelingen van Mama Shelter Prague

4 out of 5
Mama Shelter Prague
Veletrzni 1502/20, Prague

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 530 van 762 beoordelingen" "
Gastenscore: 8 - Goed. 192 van 762 beoordelingen" "
Gastenscore: 6 - Redelijk. 30 van 762 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 762 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 762 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Kirsten

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Rene op 10 jan 2024
Dear Kirsten,thank you for your stay at Mama and your perfect score feedback. We are glad you enjoyed Mama to the fullest and we are looking forward to your next visit.Kind regards,ReneFront office

8/10 – Goed

Vincent

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Relaxte sfeer. Goed hotel met goede voorzieningen. Ontbijt goed eten goed bar gezellig. Trek wel wat luchtigs aan bij ontbijt het is namelijk erg warm binnen.
4 nachten verbleven in november 2023
Reactie van Viki op 3 dec 2023
Thank you for your kind review! We're thrilled you enjoyed our relaxed atmosphere, great facilities, and cozy bar. We also appreciate your feedback regarding the breakfast area temperature and will pass this info to our colleagues. We look forward to welcoming you back soon :) Mama you! Viki, FOA

8/10 – Goed

petra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel in leuke wijk
Leuk hotel in een gezellige buurt. Veel cafés, winkeltje etc in de omgeving en goede verbinding naar de oude stad en andere wijken met de tram
Zonsopgang vanuit kamer
View
Entertainment in hotel
4 nachten verbleven in september 2023
Reactie van Elvin,Front Office Supervisor op 29 sep 2023
Dear Petra, thank you for taking the time in leaving us such a good review! We are glad to hear that you enjoyed the facilities at Mama and we will share your positive comment with the rest of the team! We hope to see you soon :) Mama You

8/10 – Goed

Richard van de

Reisde met familie
Positief: Netheid, personeel en service
Great location, across the road some nice places for lunch, we didn’t try the hotel restaurant. Parking was excellent value
2 nachten verbleven in september 2023
Reactie van Rene op 14 sep 2023
Dear Richard, thank you for your feedback. We are glad you enjoyed your stay at Mama, particulary the location of the hotel and parking spot. Hope to see you next time.Kind regards,ReneFront office

10/10 – Uitstekend

patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Origineel hotel.
Origineel hotel. Goede kamer en zeer goede douche . Spijtig genoeg geen koffie zetter op de kamers. ( nochtans 4 sterren) .
3 nachten verbleven in juli 2023
Reactie van Elvin, Front Office Supervisor op 6 aug 2023
Dear Patrick,Thank you for taking your time leaving us such a good review! We are glad to hear that you enjoyed your stay at Mama. We do apologize for the lack of equipment, usually we provide the kettle, cups and tea bags at the reception for free. We hope to see you soon :) Mama You

10/10 – Uitstekend

Yu-Ting

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the atmosphere and mama loves you concept. Nice breakfast. Definitely will come back again!
1 nacht verbleven in maart 2023
Reactie van Anna, Assistant Front Office Manager op 30 mrt 2023
Dear Yu-Ting,Thank you for your positive review. I am happy to know you had an excellent stay with us and loved the atmosphere and our unique design. We hope to keep up the great service.Looking forward to welcoming you back in the future.Mama You

10/10 – Uitstekend

Amanda

Reisde met partner, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Goed hotel met uitstekende locatie net buiten het centrum maar naast tramhalte. Ruime nette kamers, grote bedden en schone badkamer met regendouche. Ontbijt uitgebreid genoeg met goede koffie. Aanrader!
3 nachten verbleven in september 2022
Reactie van Anna, Assistant Front Office Manager op 15 sep 2022
Dear Amanda,Thank you very much for your positive feedback. I am happy to hear that you had a great stay with us.Hope to see you back in the future!Mama You

10/10 – Uitstekend

Sven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beste hotel ooit
2 nachten verbleven in september 2021
Reactie van Anna, Front Office Team op 19 sep 2021
Hello, Sven, thank you for your positive feedback and we hope to welcome you back to Mama Shelter in the future! Mama Loves You

10/10 – Uitstekend

Gijs

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in augustus 2021
Reactie van Ted op 23 aug 2021
Hello Gijs, thank you very much for your positive feedback! We very much hope to see you again, in Prague or any other Mama! MAMA LOVES YOU Ted

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice urban environment and open reception area. Rooms are equiped as described and are good fit. All is clean functional.
2 nachten verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking was good, admosphere in the hotel was special and good quality staff.
3 nachten verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zeer mooi interieur! Mooie kamers! Hip en trendy!
3 nachten verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very nice and clean, the the staff was great especially Mariana and Veronika were amazing and make really good cocktails. The rooms were everyday cleaned up as it should
5 nachten verbleven in juni 2019

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We voelden ons heel welkom, het enige minpuntje was de temperatuur; het was erg warm in het gebouw
3 nachten verbleven in april 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ik heb geen minpunten kunnen vinden in dit hotel. Het was top!
3 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alles was prima in orde. Van eten tot bed/douche. Schoon en vriendelijk personeel
3 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personeel is erg vriendelijk, ligging is top (100m van een tram die je naar het centrum brengt). Erg leuke sfeer in het hotel en schone kamers! Al met al een tophotel als je naar Praag gaat.
3 nachten verbleven in april 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fijne service
Goed hotel, tramlijn voor de deur dus je bent zo in de stad. Personeel heel vriendelijk en meedenkend.
2 nachten verbleven in juli 2018
Reactie van Tadeas op 11 sep 2018
Hello, Following your stay at Mama Prague, you took the time to express your great satisfaction. Mama thanks you for your support! We sincerely hope welcoming you back soon. Thank you for being a Mama fan! MAMA LOVES YOU! Tadeas

10/10 – Uitstekend

Mélissa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parfait hôtel beau propre
3 nachten verbleven in april 2024
Reactie van Katie, FO Team op 29 apr 2024
Dear Melissa,thank you for your review. We are very happy to hear that you enjoyed your stay.We are looking forward to being able to welcome you here again someday :)Mama You!

8/10 – Goed

Carmen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel itself was great, amazing lobby with retro arcade games, pool table. Rooms were warm and had to keep the window open as the aircon is centrally controlled and is set to 23 degrees which is too warm for us. The are plenty of places to eat nearby and not a far walk out to Prague 1
4 nachten verbleven in april 2024
Reactie van Elvin, Assistant Front Office Manager op 24 apr 2024
Dear Carmen,"Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed the fantastic amenities in our lobby, including the retro arcade games and pool table. We're sorry to hear that the room temperature wasn't quite to your preference due to the centrally controlled air conditioning set at 23 degrees. Your feedback is invaluable, and we'll certainly take it into consideration for future improvements. We're glad, however, that you found plenty of dining options nearby and that Prague was easily accessible. We hope to welcome you back again soon for another enjoyable stay!" MAMA Loves YOU!

10/10 – Uitstekend

Steven, Las Vegas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Hip vibe. Good value. Surprisingly complete breakfast. Good value overall. Nice view from upper floor rooms
1 nacht verbleven in april 2024
Reactie van Oleksandra, FO op 15 apr 2024
Dear Steven, thank you for sharing your experience! We're delighted to hear that you enjoyed our prime location, vibrant atmosphere, and the value we strive to provide. It's fantastic that you found our breakfast surprisingly complete and appreciated the view from our upper floor rooms. We look forward to welcoming you back for another enjoyable stay!

8/10 – Goed

Marco

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is very nice, the staff is very friendly and helpful. Brilliant location. I only rate this as 4stars since the air conditioning of my room was not working properly.
4 nachten verbleven in april 2024
Reactie van Oleksandra, FO op 15 apr 2024
Dear Marco, thank you for your feedback and for highlighting the positive aspects of your stay. We apologize for any inconvenience caused by the air conditioning issue in your room. Rest assured, we'll address this promptly to ensure it doesn't happen again. We appreciate your four-star rating and hope to have the opportunity to provide you with a flawless experience during your next visit.

10/10 – Uitstekend

Sean, Clarksville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel, will absolutely stay here every time I come to Prague. Loved the easy parking as well.
2 nachten verbleven in april 2024
Reactie van Oleksandra, FO op 15 apr 2024
Dear Sean, thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our convenient parking made your visit even more enjoyable. We can't wait to welcome you back on your next trip to Prague!

6/10 – Redelijk

Manuel joao da silva

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Rene op 12 apr 2024
Dear Manuel,thank you for your feedback. We hope your stay was comfortable and we would be happy to welcome you in Mama again soon.Kind regards,ReneFront office

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decor is very unique but is amazing. Hotel clean, modern and of a great standard. Friendly staff on reception and nothing was too much trouble. Restaurant & bar. All in all a great hotel perfectly placed for accessing the old town either walking or by tram. Will definitely recommend to others needing a hotel in Prague
3 nachten verbleven in april 2024
Reactie van Katie, FO Team op 10 apr 2024
Dear Richard,Thank you so much for your kind words. We are very happy to hear you enjoyed your stay with us :). It's also great that our location made it easy for you to explore the city. We are looking forward to welcoming you or people you recommend us to here someday. Mama You!

8/10 – Goed

Fran

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, great location, great breakfast, as said to staff at the time lighting in bedroom was not bright enough to be able to read easily, needs a kettle to enable hot drinks making in room.
3 nachten verbleven in maart 2024
Reactie van Katie, FO Team op 9 apr 2024
Dear Fran,Thank you for your valuable feedback! We're delighted you enjoyed our hotel's location, breakfast, and overall experience. We'll certainly address the lighting issue and consider adding kettles to enhance guests' comfort during their stay. We appreciate your input and hope to welcome you back soon!Mama You!

8/10 – Goed

Ray

3 nachten verbleven in april 2024
Reactie van Katie FO Team op 9 apr 2024
Dear Ray,Thank you so much for your rating! We are glad you enjoyed your stay with us and we hope to see you again soon :).Mama You!

8/10 – Goed

Aurelie

Reisde met partner
Positief: Netheid, personeel en service
Hôtel design sympa à l’intérieur Transport en commun très proche de l’hôtel Très bon petit déjeuner, aussi bien en salé qu’en sucré Personnel sympathique
3 nachten verbleven in april 2024
Reactie van Elvin, Assistant Front Office Manager op 8 apr 2024
Dear Aurelie,We're delighted to hear that you appreciated our close proximity to public transportation.As for breakfast, we're thrilled that you enjoyed our diverse spread of both savory and sweet options. We believe that starting the day with a delicious meal sets the tone for a fantastic day of adventures.Thank you for your kind words about our staff! Providing friendly and attentive service is a top priority for us, and we're thrilled to hear that our team made your stay even more enjoyable.We hope to have the pleasure of welcoming you back.Warm regards,ElvinAssistant Front Office Manager.

8/10 – Goed

Vanessa

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Gutes Frühstück, nettes Personal, großer Parkplatz, direkte Anbindung an Straßenbahn - Sauberkeit ist okay, schwache Beleuchtung in den Zimmern
4 nachten verbleven in april 2024
Reactie van Elvin, Assistant Front Office Manager op 8 apr 2024
Dear Vanessa,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our delicious breakfast offerings and found our staff to be accommodating and friendly.Regarding the parking situation, we're pleased to provide ample space for our guests, ensuring that your vehicle is safe and secure during your stay.We appreciate your mention of the direct connection to the tram, as accessibility is important to us. It's wonderful to know that you found it convenient for exploring the area.We take cleanliness seriously, and while we're glad to hear that it met your expectations, we'll certainly continue to strive for excellence in this regard.As for the lighting in the room it is Mama style decoration of room, in any case we value your feedback and will take it into consideration as we work to enhance our guests' overall experience. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable visit in the future!MAMA LOVES YOU!Warm regards,ElvinAssistant Front Office Manager.

6/10 – Redelijk

Fabrizio

Positief: Netheid, personeel en service
3 nachten verbleven in maart 2024
Reactie van Katie, FO Team op 9 apr 2024
Dear Fabrizio,Thank you so much for taking the time to give us such a good rating. We are glad you enjoyed your stay. If there is anything we can improve for the next time, please let us know!Mama You!

10/10 – Uitstekend

Rosa

4 nachten verbleven in maart 2024
Reactie van Elvin, Assistant Front Office Manager op 24 apr 2024
Dear Rosa,"Thank you so much for the fantastic rating! We're thrilled to hear that you had such a great experience during your stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed the amenities and convenience our hotel has to offer. We truly appreciate your support and hope to have the pleasure of welcoming you back again in the future!" Mama LOVES You! Elvin, Assistant Front Office Manager

10/10 – Uitstekend

Ingolf

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Katie, FO Team op 2 apr 2024
Dear Ingolf,Thank you so much for such a great rating. We are happy to hear you enjoyed your stay with us and we are looking forward to seeing you again in the future.Mama you!

10/10 – Uitstekend

Roland

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das war ein wunderschöner Städte Trip Dass Hotel ist wirklich empfehlenswert Immer wieder gerne
2 nachten verbleven in maart 2024
Reactie van Matej FOA op 30 mrt 2024
Hello Roland,thank you for your lovely review. We love to hear you have enjoyed your stay with us. Hope to see you again soon. Mama you

10/10 – Uitstekend

Kari

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Centrum läge om man gillar promenader eller så tar man spårvagnen
3 nachten verbleven in maart 2024
Reactie van Katie, FO Team op 26 mrt 2024
Dear Kari,Thank you so much for your great review. We are so happy to hear you enjoyed the location of our hotel and easy way to get to the places that mattered most to you from here :) We hope to see you here again soon. Mama You!

10/10 – Uitstekend

mikael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Top
3 nachten verbleven in maart 2024
Reactie van Katie, FO Team op 26 mrt 2024
Dear Mikael,thank you for your wonderful rating. We are happy to hear your stay was top :) Until next time,Mama you!

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Rene op 20 mrt 2024
Dear Martin,thank you for your perfect score feedback. We are happy that you enjoyed your stay in Mama Prague and we hope to see you again soon. Kind regards,ReneFront office

10/10 – Uitstekend

Susanne

2 nachten verbleven in maart 2024
Reactie van Elvin, Assistant Front Office Manager op 31 mrt 2024
Dear Susanne, Thank you so much for taking the time to give us such an excellent rating. We hope to be able to give you an even better experience next time. Mama you! Elvin, Assistant Front Office Manager.

10/10 – Uitstekend

Pamela

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were very happy with our stay! Location was about a 20 minute walk into Prague 1. Overall lots of food options and great location. Staff were amazing! Definitely recommend the Sunday brunch:)
3 nachten verbleven in maart 2024
Reactie van Katie, FO Team op 10 mrt 2024
Dear Pamela,thank you for your great review! It is wonderful to hear that you enjoyed your stay with us and that you got to experience our Sunday brunch as a part of it.We are looking forward to being able to welcome you again. Mama you!

8/10 – Goed

Andrew, Daventry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very impressive hotel and great room, excellent bed and clean. Only gripe was the AirCon. You can’t control it in your room, it works same for all. Window open too noisy, but 22C first night eat too hot
2 nachten verbleven in maart 2024
Reactie van Rene op 8 mrt 2024
Dear Andrew,thank you for your message. We are happy that you had overall a pleasant experience with us. We will of course do our best to fix the AC issue, so it will be working fine for your next visit :)Kind regards,ReneFront office

10/10 – Uitstekend

Sabrina

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel moderno, pulitissimo e lo staff molto cordiale e disponibile Stanza un po piccola ma pulita ..il letto spaziale...tv accessibile gratuitamente come il wifi Colazione super!!!!!!!! Sotto l hotel passa ogni 10 min il tram 17 o 27 che porta al centro ...davanti al ponte Karlo Biglietti disponibili in hotel o direttamente sul tram...conviene fare il giornaliero..costa circa 6 euro ma si viaggia tutto il giorno Conviene pagare sempre in corone o con bancomat La popolazione molto gentile ed educata
3 nachten verbleven in maart 2024
Reactie van Katie, FO Team op 6 mrt 2024
Dear Sabrina,Thank you so much for such a wonderful review!We are so happy that you enjoyed your stay here and that we could have provided you with a spacious room and good breakfast. Moreover, thank you for sharing tips for getting around Prague with public transport. The day ticket is a great way to get around for its low price.We are looking forward to welcoming you here again someday. Mama loves you!

10/10 – Uitstekend

Liam

3 nachten verbleven in februari 2024
Reactie van Katie, FO Team op 25 mrt 2024
Dear Liam,Thank you for your wonderful rating. Hopefully, we will be able to welcome you back someday :)Mama you!

10/10 – Uitstekend

tino

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I can only recommend this hotel, easy to get public transport to inner city. Good restaurants nearby, good service at the hotel, first class treatment from the staff. Not going to be the last time, we come at this hotel.
2 nachten verbleven in maart 2024
Reactie van Katie, FO Team op 6 mrt 2024
Dear Tino,Thank you so much for taking the time of your day to write us such a great review.We are so glad our service was up to your standards and that the location was convenient for you.We are looking forward to your next visit :)Mama loves you!

10/10 – Uitstekend

Sabrina

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall it was just Great! Only I wished there would be a kettle and fridge in the room! And at least one light that helps to see when you are getting ready in the evening. Bath tub option would be so appreciated! Plus side the Best bed ever and fantastic staffs across the board working very hard with a smile! Your efforts are appreciated and I m so looking forward to come back with my family! Thank you especially to Matěj at the reception such a lovey positive way of working! He was the best
2 nachten verbleven in februari 2024
Reactie van Matej, front office agent op 27 feb 2024
Dear Sabrina, thank you so much for your lovely review. We're so happy to hear you've enjoyed your stay with us and that you've enjoyed our 5* bedding, the atmosphere and our staff. We keep all kettles on the reception and they are available to all our guests for a return deposit. Every room is equipped with a mini-fridge that we keep empty so the guest can use it to storage whatever they need to. We will definitely be exploring new ways to improve the lighting and the bathtub option in our rooms.And lastly I want to thank you for your kind words surrounding me and my colleagues. Feedback like this is always very appreciated and having guests like you that see and recognize our jobs belongs to the highlights of our work. We are so excited to have you back at Mama! Mama youMatej FOA

6/10 – Redelijk

Mike

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wir wollten Freitag den Abend mit Freunden an der Bar ausklingen Lassen. Unsere Cocktails waren qualitativ nicht gut, hatten Caipi, Whisky Sour unsere Freunde wurden später sogar auf Nachfrage nicht bedient und blieben auf dem Trockenen sitzen. Das Personal schien total überfordert. Auch war durch die laute DJ Musik eine Unterhaltung kaum möglich. Schade! Hätten uns gern länger an der Bar aufgehalten.
3 nachten verbleven in februari 2024
Reactie van Katie, FO Team op 7 mrt 2024
Dear Mike,We are very sorry that your experience at our bar did not meet your expectations. Your feedback regarding the quality of cocktails, service, and atmosphere is invaluable to us. We will address these concerns with our staff to ensure that they are better equipped to handle busy evenings and provide a higher level of service to our guests.Thank you for bringing these issues to our attention, and we hope to have the opportunity to exceed your expectations in the future.Mama you!

10/10 – Uitstekend

Cesar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great space for young adults and couples. I loved it.
4 nachten verbleven in februari 2024
Reactie van Elvin, Assistant Front Office Manager op 24 feb 2024
Dear Cesar,Thank you for your kind review! We're delighted to hear that you thoroughly enjoyed your stay with us. Creating a welcoming space for young adults and couples is a priority for us, and we're thrilled that you found it to be just right. We look forward to welcoming you back in the future! MAMA Loves YOU! Elvin, Assistant Front Office Manager.

10/10 – Uitstekend

Adam

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had an excellent stay at the mama Shelter hotel, great friendly staff nothing was too much trouble. Really fun hotel with lots to do, arcade games, pool tables etc A
3 nachten verbleven in februari 2024
Reactie van Rene op 20 feb 2024
Dear Adam,thank you for your awesome review. We are glad you enjoyed Mama Prague to the fullest and we hope we will welcome you again sometime in the future!Kind regards,ReneFront office

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mama shelter is situated in an area away from the busiest part of Prague, but with a tram stop right outside your door and trams turning up every 10 minutes it's only a 15-20 minute ride into the heart of it all. The staff were awesome, the vibe they have going on there is great. The room we stayed in was just the basic one but the bed was huge and very comfortable, bathroom has what you need and the shower is great after a long day of walking. Only down side is the lack of storage area for your clothes if you're staying 5 days like we did ended up living out of our bag. Breakfast in the morning has a great selection to choose from so you won't get bored. The restaurant is open in the evenings as well if you don't manage to find something to eat anywhere else in Prague. In the lobby they have pool, football tables, loads of seating and best of all free pinball and retro arcade machines to play. They have an outside area as well which I can imagine would be great when it starts to warm up a bit. My partner and myself really enjoyed our time in Prague and knowing we got to come back each evening to Mama shelter made our trip even better, Mama says book this hotel and you'll be happy with your decision.
4 nachten verbleven in februari 2024
Reactie van Oleksandra,FO op 19 feb 2024
Dear, JamesThank you for sharing your detailed experience at Mama Shelter in Prague! We're thrilled to hear that you had such a wonderful stay with us.Our location may be away from the busiest parts of Prague, but we're glad to know that the tram stop right outside our door made it convenient for you to explore the city. It's fantastic to hear that you found our staff awesome and enjoyed the vibrant vibe of our hotel.We're delighted that you found your basic room comfortable, with a huge bed and great shower to relax in after a day of exploring. Your feedback about the lack of storage area for clothes is noted, and we'll certainly look into ways to improve this aspect for future guests staying longer durations.We're pleased that you enjoyed the breakfast selection and that our restaurant was available in the evenings for your convenience. And we're thrilled that you made the most of our lobby amenities, including the pool, football tables, seating areas, and free pinball and retro arcade machines!We appreciate your kind words and recommendation. It means a lot to us that you enjoyed your time in Prague and that staying at Mama Shelter added to the experience. We look forward to welcoming you back in the future!Warm regards,Oleksandra FOAMama Shelter Hotel, Prague