Een sauna, een spabad, een stoombad, lichaamsbehandelingen
Beschikbaarheid controleren

Beoordelingen van Mamaison Residence Downtown Prague

4 out of 5
Mamaison Residence Downtown Prague
Na Rybnicku 5, Prague

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 122 van 198 beoordelingen" "
Gastenscore: 8 - Goed. 51 van 198 beoordelingen" "
Gastenscore: 6 - Redelijk. 17 van 198 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 198 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 198 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Sjors

3 nachten verbleven in juli 2023
Reactie van Cecília-Front office supervisor op 26 aug 2023
Thank you for your feedback Sjors.

8/10 – Goed

Melissa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, clean and comfortable rooms and friendly staff. Personally I prefer firmer pillows, but that is does not take away from the good experience
2 nachten verbleven in februari 2023
Reactie van Cecília-Front office supervisor op 4 mrt 2023
Dear Melissa, thank you for your kind feedback. We are glad you enjoyed your stay by us and hope to see you again.

10/10 – Uitstekend

Henl, Beverwijk

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastisch hotel nabij centrum van de stad
4 nachten gelogeerd bij Mamaison hotels in Praag. Hotel vlakbij de Metro. Voorzieningen in de hotelkamer meer dan uitstekend. Prima badkamer, keuken + Bed. Kamer was luxe uitgevoerd.
Reactie van Martina Černá op 14 jan 2017
Dear Henl, Thank you very much for your excellent review of the Mamaison Residence Downtown and awarding us top scores! Best regards, Martina Černá - General Manager

10/10 – Uitstekend

Julie

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good for business travel
2 nachten verbleven in april 2024
Reactie van Cecília Pačutová - Front office manager op 25 apr 2024
Dear Julie, Thank you for choosing Mamaison Residence Downtown Prague for your business trip. We are delighted to hear that you had a good experience. We look forward to welcoming you back soon. Cecília Pačutová-Front office manager

10/10 – Uitstekend

Bipin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Cecília Pačutová - Front office manager op 24 apr 2024
Dear Bipin,thank you for choosing Mamaison Residence Downtown Prague for your stay and for taking the time to provide us with your feedback. We hope to have the opportunity to welcome you back in the future. Best regards,Cecília Pačutová - Front office manager

10/10 – Uitstekend

??

4 nachten verbleven in april 2024

8/10 – Goed

Georg

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alles perfekt Das Frühstücksbufett war etwas „ausgeraubt“ Sonst gibt es nichts anzumerken
2 nachten verbleven in maart 2024
Reactie van Cecília Pačutová-Front office manager op 3 apr 2024
Dear Georg,thank you for choosing Mamaison Residence Downtown Prague for your stay and for taking the time to provide us with your feedback. We hope to have the opportunity to welcome you back in the future. Best regards,

10/10 – Uitstekend

Carsten

3 nachten verbleven in maart 2024
Reactie van Cecília Pačutová - Front office manager op 22 apr 2024
Dear Carsten,thank you for choosing Mamaison Residence Downtown Prague for your stay and for taking the time to provide us with your feedback. We hope to have the opportunity to welcome you back in the future. Best regards,Cecília Pačutová - Front office manager

10/10 – Uitstekend

Isabelle

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Coffee from the reception was very good!
3 nachten verbleven in maart 2024
Reactie van Cecília Pačutová-Front office manager op 18 mrt 2024
Dear Isabelle,thank you for choosing Mamaison Residence Downtown Prague for your stay and for taking the time to provide us with your feedback. We hope to have the opportunity to welcome you back in the future. Best regards,

2/10 – Ontzettend slecht

John-Michael

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Absolutely awful. I checked into my room and quickly discovered that the walls were paper thin. I could literally hear the people in the next room crumple paper. They had a child and a dog so there was constant noise even though they weren't being abnormally loud. (the room itself wasn't great but it would have been acceptable). I went down to the front desk and explained the issue. He told me there were no other rooms available and that was that. I left the hotel and found new accommodations.
3 nachten verbleven in februari 2024
Reactie van Cecília Pačutová-Front office manager op 28 feb 2024
Dear John-Michael, thank you for taking the time to share your feedback. We apologize for any inconvenience caused. We always try to assign our guests a room according to their wishes and requirements. However, this time we could not give you a different room as we were fully booked. We hope you will reconsider your next stay with us and give us another chance to provide you with a more satisfactory experience. Best regards,

8/10 – Goed

Elisabeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parken im Hotel ist teuer, sonst alles in Ordnung und zu empfehlen
3 nachten verbleven in februari 2024
Reactie van Cecília Pačutová-Front office manager op 26 feb 2024
Dear Elizabeth,Thank you for choosing Mamaison Residence Downtown Prague and for taking the time to provide us with feedback. We are glad that you enjoyed your stay with us. However, we are sorry to read that you found parking in our underground garage too expensive. The price is adequate for the location in the city center. We hope to have the opportunity to welcome you back in the future.Best regards,

8/10 – Goed

Sara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In general it was a nice stay. Not a 5 Stars Hotel in my opinion but still good. Buffet doesn’t have a lot of vegetarian/vegan options if you don’t wanna have seeds/muesli. The room and the bathroom were clean. Room service wasn’t available around 11 pm when we tried to order.
2 nachten verbleven in februari 2024
Reactie van Cecília Pačutová-Front office manager op 5 feb 2024
Dear Sara, thank you for choosing Mamaison Residence Downtown Prague and for taking the time to provide us with your feedback. We are glad you enjoyed your stay by us even if we are not a 5* hotel but a 4* residence. We do not have a room service but there is a lobby bar and minimarket available 24/7. We hope to have the opportunity to welcome you back in the future. Best regards,

10/10 – Uitstekend

Francesc Xavier

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dels hotels més complerts que he estat mai. Còmode, modern, centric, amb una habitació àmplia, un buffet per esmorzar excel.lent i un personal amable. Se'ns dubte molt recomenable.
2 nachten verbleven in januari 2024
Reactie van Cecília Pačutová-Front office manager op 29 jan 2024
Dear Francesc Xavier, it is a big honour for us to read that you were so satisfied with everything. Thank you very much for your feedback and we hope to see you again in the future. Best regards,

6/10 – Redelijk

Igor

Reisde met familie
Negatief: Netheid
3 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 10 jan 2024
Thank you for your review Igor. We hope to have the opportunity to welcome you by us again in near future.

10/10 – Uitstekend

Kyle

3 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 5 jan 2024
Thank you for your rating Kyle.

2/10 – Ontzettend slecht

Adele

Negatief: Netheid, personeel en service en voorzieningen
4 stars for design, 2 stars for service - Nice room design, comfy bed, modern bathroom, but service is rather like a 2-star hotel: - There was NO housekeeping during my one-week stay. I learned AFTER checking in that they service the room every 3 days. In reality, they made the bed on day 4 and never showed up again, so no one cleaned the bathroom, & dust was piling up on the floor! - bath towel is so small & thin that it gets soaked quickly. - Reception staff claimed these practices are for environmental reasons… while I fully support hotels that operate sustainably, tidying the bed only ONCE in a week-long stay is NOT about sustainability, and all to do with being cheap! - the heat was almost 30C across common areas & it was impossible to turn it off in the room: hot air pumped non-stop to the point I had a constant cough and injured my lungs! When I asked reception for help, they claimed there is ONE setting across the hotel. Not sure how that is consistent with the hotel’s claim for being sustainable? - Lastly, while most hotels provide mini-fridge, kettle & tea & coffee, MaMaison does not offer those apparently for “safety” reasons. Rather they suggested to buy hot drinks at the bar... so they are just being cheap and trying to milk guests for every penny. While reception staff tried to fix the problems, they had no authority and no means to provide the solution that best meets basic guest expectations; they were very apologetic & admitted the hotel had serious issues.
7 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 16 jan 2024
Dear Adele, thank you for taking the time to share your opinion. We are really disappointed that we did not meet your expectations. Our residence is in the Join Pure Stay ecological program and follows ecological guidelines to ensure our guests stay in a safe, non-toxic and energy-efficient environment. As an eco-friendly hotel we clean rooms every third day but refresh towels and empty the room bin on daily basic. We also inform guests upon check in in case they wish any cleaning service to just let us know. Also, housekeeping is not allowed to enter the room if there is Do not disturb sign on the door. As you mentioned, we do not have minibars, coffee&tea in the rooms but there is 24/7 minimarket and lobby bar available. Deluxe rooms are not equipped with refrigerators but you can find fully equipped kitchen with a refrigerator in every apartment or studio. We apologize for any inconvenience we may have caused you and hope you will reconsider your next stay with us and give us another chance to provide you with a more satisfactory experience.

6/10 – Redelijk

Laura

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 30 dec 2023
Thank you for your rating Laura.

10/10 – Uitstekend

Kaiyang

2 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 22 jan 2024
Thank you for your rating Kaiyang.

2/10 – Ontzettend slecht

Eddy

6 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 30 dec 2023
Thank you for your rating Eddy. We are sorry for any inconveniences caused.

8/10 – Goed

Paul

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice modern hotel. Rooms were spacious and breakfast buffet was good. The hotel is a short walk away from main shops with plenty of restaurants near by. The only downside we had was that the rooms were very warm, which is great when you arrive back after exploring the city but not so great when trying to sleep. The control in the room did not seem to have any effect on the temp so we resorted to keeping open the window.
3 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 31 jan 2024
Dear Paul, thank you for taking the time to share your feedback. We are pleased to read that you found our hotel's location convenient and close to popular attractions and appreciate your kind words regarding the renovated and modern design of our hotel, spacious rooms and good breakfast. We hope to have the opportunity to welcome you back in the future. Best regards,

6/10 – Redelijk

Huda

4 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 30 dec 2023
Thank you for your rating Huda.

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recomendo a acomodação
Ótimo atendimento, muito bem localizado, ótimos serviços oferecidos!
3 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 10 jan 2024
Dear Jonathan, it is a big honour for us to read that you were so satisfied with everything. Thank you very much for your feedback and we hope to see you again in the future.

10/10 – Uitstekend

Ash

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a fantastic hotel with really spacious rooms with kitchen facilities which is great for families. Very clean and very close to all the main areas of attractions
3 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 30 dec 2023
Dear Ash, Thank you for your fantastic review of Mamaison Residence Downtown Prague. We are delighted that you enjoyed our spacious rooms with kitchen facilities, especially as it is beneficial for families. We are also pleased to hear that you found the hotel to be clean and conveniently located near the main areas of attractions. Thank you for choosing to stay with us, and we hope to welcome you back in the future. Best regards, Cecília Pačutová-Front office managerMamaison Residence Downtown Prague

4/10 – Matig

Almir

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Alles kostet extra.
Alles ist extra. Parkplatz 30€ für eine Nacht ist Extrem übertrieben, Sauna extra 15€. Hotel ist schon oke, aber mit dem extra Zahlungen ist es wirklich übertrieben!!!
2 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 10 jan 2024
Dear Almir, thank you for taking the time to share your feedback. We are truly dissapointed for not meeting all your expectations. The price for parking is adequate to the city center location. We hope to have the opportunity to welcome you by us again in near future.

10/10 – Uitstekend

Anna

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 30 dec 2023
Thank you for your rating Anna. We hope to see you again.

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Three night trip to Prague, hotel was excellent, close to metro/tram. Excellent value with a wonderful breakfast included, would definitely recommend!
3 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 10 jan 2024
Dear Peter, it is a big honour for us to read that you were so satisfied with everything. Thank you very much for your feedback and we hope to see you again in the future.

10/10 – Uitstekend

Erik

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super Hotel und tolles Wellnessangebot
2 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 30 dec 2023
Thank you for your kind review Erik. We hope to see you again.

10/10 – Uitstekend

Mattias

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Cecília Pačutová-Front office manager op 30 dec 2023
Thank you for your rating Mattias. We hope to see you again.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Cecília Pačutová-Front office manager op 5 dec 2023
Thank you for your rating.

10/10 – Uitstekend

Tanja

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
kurze Wege zur Alt- und Neustadt - gut zu Fuß zu erreichen. Zimmer sehr ruhig. Frühstücksbuffet hat eine große Auswahl.
3 nachten verbleven in november 2023
Reactie van Cecília-Front office manager op 28 nov 2023
Dear Tanja, thank you for your review. We are glad you enjoyed your stay by us and hope to welcome you at Mamaison Residence Downtown Prague soon.

10/10 – Uitstekend

Francesco

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Its very very ok
3 nachten verbleven in november 2023
Reactie van Cecília-Front office manager op 28 nov 2023
Thank you for a lovely feedback Francesco. We will be happy to welcome you at Mamaison Residence Downtown Prague soon.

6/10 – Redelijk

Frederikke

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Middelmådig
Middelmådigt og på ingen måder 4-stjernet oplevelse. Værelserne havde hverken elkedel, kaffemaskine eller minibar. Der var heller ikke shampoo, balsam eller tandbørste. Morgenmaden var skuffende og hotellet lignede ikke billederne på hjemmesiden. Lokationen var fin.
3 nachten verbleven in november 2023
Reactie van Cecília-Front office manager op 24 nov 2023
Dear Frederikke, thank you for taking the time to share your feedback. We are truly dissapointed for not meeting your expectations. As an eco-hotel we do not have minibars and Deluxe rooms are not equipped with refrigerators and kettles but there is 24/7 minimarket and lobby bar available. All the amenities you mentioned you missed are available upon request. We hope you will reconsider your next stay with us and give us another chance to provide you with a more satisfactory experience.

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well located in the centre of the city. Having a kitchen area helps.
4 nachten verbleven in november 2023
Reactie van Cecília-Front office manager op 10 nov 2023
Thank you for your kind feedback Richard.

6/10 – Redelijk

Wolfgang

3 nachten verbleven in oktober 2023
Reactie van Cecília-Front office manager op 24 nov 2023
Thank you for your feedback Wolfgang.

8/10 – Goed

Anna Katarina

3 nachten verbleven in oktober 2023
Reactie van Cecília-Front office manager op 24 nov 2023
Thank you for your feedback Anna Katarina.

10/10 – Uitstekend

Klaus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Moder, preisgünstig, gute Lage
2 nachten verbleven in oktober 2023
Reactie van Cecília-Front office manager op 31 okt 2023
Thank you for your feedback Klaus.

8/10 – Goed

shamsddin

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
lovely hotel location great huge surprise we arrived back after a day visiting Prague room was not cleaned bed not made hotel Staff were not nice at all Shame
3 nachten verbleven in september 2023
Reactie van Cecília-Front office manager op 12 okt 2023
Dear shamsddin, thank you for taking the time to share your feedback. As an eco-friendly hotel we clean rooms every third day but refresh towels and empty the room bin on daily basic. We also inform guests upon check in in case they wish any cleaning service to just let us know. We are very surprised by your comment on our hotel personnel as we are rather used to get a very nice comments on our team. We apologize for any inconvenience we may have caused you.

10/10 – Uitstekend

Emelie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mycket prisvärt
Rummen bar rena och rymmliga, sköna sängar! Kan varmt rekommendera det. Hade varit toppen med vattenkokare och kaffebryggare på rummen, men i det stora hela toppen!
2 nachten verbleven in oktober 2023
Reactie van Cecília-Front office manager op 11 okt 2023
Dear Mycket prisvärt, thank you very much for visiting our hotel and for rating your experience with us. We are glad you enjoyed your stay. It will be our pleasure to welcome you back.

10/10 – Uitstekend

Sherifa

5 nachten verbleven in september 2023
Reactie van Cecília-Front office manager op 7 okt 2023
Dear Sherifa, it is a big honour for us to read that you were so satisfied with everything. Thank you very much for your feedback and we hope to see you again in the future.

10/10 – Uitstekend

Matthew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and modern hotel. Great spa in the basement which although extra cost is very reasonably priced and very clean. Games room was a fun extra touch.
4 nachten verbleven in september 2023
Reactie van Cecília-Front office manager op 3 okt 2023
Dear Matthew, it is a big honour for us to read that you were so satisfied with everything. Thank you very much for your feedback and we hope to see you again in the future.

10/10 – Uitstekend

Mikael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fräscht hotell med bra service och frukost. Läget är en bit från shopping och gamla stan.
3 nachten verbleven in september 2023
Reactie van Cecília-Front office manager op 3 okt 2023
Dear Mikael, it is a big honour for us to read that you were so satisfied with everything. Thank you very much for your feedback and we hope to see you again in the future.

10/10 – Uitstekend

Helen R

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super hotel
Excellent price on a big room with a separate kitchenette. Good location near two metro stops, and easy walking to downtown. Modern, clean hotel. Good breakfast. Friendly service. I would definitely stay here again.
5 nachten verbleven in september 2023
Reactie van Cecília-Front office manager op 28 sep 2023
Dear Helen R, it is a big honour for us to read that you were so satisfied with everything. Thank you very much for your feedback and we hope to see you again in the future.

8/10 – Goed

Marianne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Cecília-Front office manager op 27 sep 2023
Thank you for your feedback Marianne.

8/10 – Goed

Andreas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das Hotel ist recht modern gehalten. Die Zimmer sind ansprechend. Besonders toll fand ich, dass es auch einen Fitnessraum und auch einen Spielraum mit Billiard, Kicker, Tischtennisplatte etc. gab. Das der Check-Out erst bis 12Uhr erfolgen musste, hat mir ebenfalls gut gefallen.
2 nachten verbleven in september 2023
Reactie van Cecília-Front office manager op 22 sep 2023
Dear Andreas, thank you very much for your kind feedback. We are glad you enjoyed your stay by us and hope to see you again.

8/10 – Goed

Antonio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Cecília-Front office manager op 22 sep 2023
Thank you for your rating Antonio.

8/10 – Goed

Paul-Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Cecília-Front office manager op 22 sep 2023
Thank you for your rating Paul-Thomas.

8/10 – Goed

Lauren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay!
2 nachten verbleven in september 2023
Reactie van Cecília-Front office manager op 10 sep 2023
Dear Lauren, thank you very much for your kind feedback. We are glad you enjoyed your stay by us and hope to see you again!

10/10 – Uitstekend

AWAB ABDULHAQ ABDULMAJEED

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent!!
2 nachten verbleven in augustus 2023
Reactie van Cecília-Front office supervisor op 30 aug 2023
Dear Awab Abdulhaq Abdulmajeed, thank you for your rating! We are glad you enjoyed your stay by us and we hope to see you again!

10/10 – Uitstekend

Line Bayer

1 nacht verbleven in augustus 2023
Reactie van Cecília-Front office supervisor op 21 aug 2023
Thank you for your high rating Line Bayer.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Et besøg værd
Venligt og imødekommende personale, lækre værelser og skøn beliggenhed. Endte med at forlænge opholdet med en ekstra dag.
1 nacht verbleven in augustus 2023
Reactie van Cecília-Front office supervisor op 19 aug 2023
Dear guest, it is a big honour for us to read that you were so satisfied with everything and we hope you will visit us again in the future.