Junior suite, terras | Kameruitzicht
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Beoordelingen van Old Royal Post Hotel by TKC

4 out of 5
Old Royal Post Hotel by TKC
Maltézské Námestí 8, Prague

Beoordelingen

9,8

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 314 van 372 beoordelingen" "
Gastenscore: 8 - Goed. 49 van 372 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 372 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 372 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 372 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,4/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Patrick van

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooi en goed gesitueerd hotel met ruime kamers en mogelijkheden.
Reactie van Jan Machalek - Front Office Manager op 5 jan 2023
Beste gast,Hartelijk dank voor uw beoordeling van uw verblijf in ons hotel en we hopen u snel weer te mogen verwelkomen.GroetenJan Machalek - Front Office Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top!
Fijn hotel, 2 minuten lopen van de bekende brug. Rustige locatie, fijne kamers
2 nachten verbleven in april 2022
Reactie van Old Royal Post Team op 18 apr 2022
Dear, thank you very much for such an amazing review about your stay in the residence Old Royal Post. We will be happy to see you soon as ou guest. Have a wonderful day. Kind regards, Old Royal Post Team

10/10 – Uitstekend

V.E.

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2021
Reactie van Old Royal Post Team op 23 nov 2021
Dear Guest, we would like to thank you for your positive feedback about your stay in the residence Old Royal Post. We would be very happy to see you as our guest next time. Have a nice day.

10/10 – Uitstekend

roger, Nieuwstadt

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zeer centraal gelegen maar toch rustige op loopafstand van vele bezienswaardigheden super ontbijt
7 nachten verbleven in juli 2019
Reactie van Michal op 20 sep 2019
Dear Roger, Thank you for sharing your experience with us. We are happy to read that you liked location of Old Royal Post. Yes, Malá strana is a great quite location close to the all Prague beauties. Thank you for the review and we hope to have the pleasure of seeing you again in Prague soon. Best Regards, Michal, reception Old Royal Post

10/10 – Uitstekend

Cindy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Above expectations!
We had a wonderful stay at the Old Royal Post. The room/suite was beyond any expectation we had, it had everything and more. The location was perfect, right in the middle of everything while being super quiet. We had a great stay!
3 nachten verbleven in mei 2019
Reactie van Jessica op 24 jun 2019
Dear Cindy, Thank you very much for your positive feedback, we are glad you enjoyed your stay! We hope we will see you again in the near future.

10/10 – Uitstekend

Marc

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dit hotel is een echte aanrader! Perfect gelegen, vlakbij de Karlsbrug en toch rustig, prachtige ruime kamers met geweldige douche en kitchenett, gezellig, kraaknet, romantisch en een lekker ontbijt. We bevelen het iedereen aan! Kortom een topper! Gerty en Jakke, Leuven- Belgie
3 nachten verbleven in maart 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
heel mooi en net hotel, vriendelijk personeel, goede locatie minpuntje: lawaai met karren s morgens vroeg
3 nachten verbleven in maart 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Mooi groot appartement met authentieke details. Fantastisch gebruik genaakt van de ruimte, alles was aanwezig om je verblijf zo aangenaam mogelijk te maken. Alsof je thuis bent. Er was zelfs een wasmachine en vaatwasser aanwezig. En bij aankomst stond er een flesje prosecco klaar. De locatie is overigens perfect; rustig en toch dichtbij alle bezienswaardigheden.
4 nachten verbleven in december 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leuke locatie en erg fijn appartement. Heerlijk "thuuskomen" na dagje praag. Ruim, schoon en leuk ingericht.
4 nachten verbleven in oktober 2018
Reactie van Caroline op 7 nov 2018
Thank you for staying with us. We appreciate your feedback.

10/10 – Uitstekend

Michelle

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We’re a group of 5 adults. We had the 2 bedroom suite with a full kitchen and 2 full baths. Location is perfect! Charles bridge and other places to visit are either walkable or 1-2 tram stops away. There’s a lot of restaurants around to choose from as well as right on the property itself. I loved our time in Prague. I would love to come back here again and would definitely stay in the same hotel again.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Daniele

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
SUPER !!
3 nachten verbleven in april 2024

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We will be back! What an incredible place! Perfect location to walk everywhere. Clean, comfortable and quiet. Not one complaint. Thank you Old Royal Post.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Rosie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for 3 days and the location was super convenient, the staff gave exceptional service, the balcony was a highlight and the rooms were super clean and the rooms had pleasant artsy decor. The coffee pod machine and soda stream were excellent additions to the room. We had a brilliant stay and would return anytime! Highly recommend
3 nachten verbleven in april 2024
Reactie van Juris, Old Royal Post team op 16 apr 2024
Dear Rosie,Thank you so much for taking the time to share your feedback about your last stay at our hotel. We're thrilled to hear that you liked the accommodation and service that we provide. Thank you for choosing our accommodation as a home away from home! Warm regards,

10/10 – Uitstekend

David, Bath

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Reception op 2 apr 2024
Thank you!

8/10 – Goed

Zdenek

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Reception op 2 apr 2024
Thank you!

10/10 – Uitstekend

kelly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful experience! The staff is incredibly helpful and friendly. The room was extremely comfortable and clean. Great location close to everything! I look forward to visiting again!
2 nachten verbleven in december 2023
Reactie van Juris Team Old Royal Post op 28 feb 2024
Dear Kelly, Thank you so much for taking the time to share your feedback about the experience you had in our hotel. We're delighted to hear that you found our accommodation to be comfortable and perfect for your holidays in Prague. Your positive words towards the staff are truly heartwarming. Thank you for choosing our accommodation as your home while in Prague! Warm regards,

10/10 – Uitstekend

Leon Charles

3 nachten verbleven in februari 2024
Reactie van Reception op 2 apr 2024
Thank you!

8/10 – Goed

Chen Min

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
便利
1 nacht verbleven in februari 2024
Reactie van Juris Old Royal Post team op 28 feb 2024
Dear Chen, Thank you so much for taking the time to share your feedback about the experience you had in our hotel. Thank you for choosing our accommodation as your home while in Prague! Warm regards,

10/10 – Uitstekend

clive

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful experience throughout our stay. The gentleman who checked us in was polite, helpful and charming (Jordi). The room itself was utterly amazing - the Havel suite, huge area with large balcony. Beautifully equipped and clean. Absolutely fantastic location on a quiet street but just 2-3 mins away from Charles Bridge. Our only slight improvement would be the addition of a microwave into the kitchen area - but overall this place and the staff are exceptional
3 nachten verbleven in februari 2024
Reactie van Juris Old Royal Post team op 19 feb 2024
Dear Clive, Thank you so much for your kind words, we appreciate you taking a moment to share the feedback. Our team is truly happy to hear that you had a pleasant stay. Thank you for the tip in regards to the microwave, the thing is the ovens that are in apartments have microwave functions. Please don't hesitate to reach out to us for your next visit to Prague. We will be more than happy to accommodate you again. Best regards,

8/10 – Goed

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely room, really comfortable bed.
4 nachten verbleven in februari 2024
Reactie van Juris Old Royal Post team op 19 feb 2024
Dear Robert, Thank you so much for your kind words, we appreciate you taking a moment to share the feedback. Our team is truly happy to hear that you had a pleasant stay. Please don't hesitate to reach out to us for your next visit to Prague. We will be more than happy to accommodate you again. Best regards,

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Central location - ideal for sightseeing
2 nachten verbleven in februari 2024
Reactie van Kind regards, Juris Old Royal Post team op 19 feb 2024
Dear David, Thank you so much for your kind words, we appreciate you taking a moment to share the feedback. Our team is truly happy to hear that you had a pleasant stay and that our hotel is in the perfect spot for your sightseeing plans. Please don't hesitate to reach out to us for your next visit to Prague. We will be more than happy to accommodate you again.

10/10 – Uitstekend

Diane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Juris Team Old Royal Post op 1 feb 2024
Thank you so much for taking the time to share your wonderful experience at our hotel. We're delighted to hear that you had a nice and comfortable stay. Thank you for the tip in regards to surfaces, we will look into that and make the apartment even more comfortable. Thank you for choosing our accommodation as your home while in Prague! Warm regards

10/10 – Uitstekend

Carlos

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Fantastic value for your money. The staff is friendly, professional, and attentive. Highly recommend!
5 nachten verbleven in december 2023
Reactie van Juris, Reception op 10 jan 2024
Thank you for leaving your feedback after your stay in Karlin's residence apartment. We highly value your opinion about the place. Your positive words truly cheer our day, it means we are going right direction. We are truly happy that our place and our care made you feel comfortable throughout your length of stay. Thank you for coming to Prague and choosing our accommodation concept! Kind regards.

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed in a Jr. Suite. Amazing room for my wife and kids.
2 nachten verbleven in januari 2024
Reactie van Juris Team Old Royal Post op 1 feb 2024
Thank you so much for taking the time to share your experience at our hotel. We're delighted to hear that you found our accommodation a great fit for your family. Your opinion is very important to us so we can grow more and make our place even more comfortable. Thank you for choosing our accommodation as your home while in Prague! Warm regards,

8/10 – Goed

Finn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, room etc. however quite noisy at night and in the mornings. Thin walls and cielings
3 nachten verbleven in januari 2024
Reactie van Juris, reception op 10 jan 2024
Thank you for leaving your feedback after your stay in the Old Royal Post Hotel. We highly value your opinion about the place. We are truly happy that our place and our care made you feel comfortable throughout your length of stay. Please accept our apologies about the noise, truly sorry about that. Thank you for coming to Prague and choosing our accommodation concept!Kind regards.

10/10 – Uitstekend

Jade

3 nachten verbleven in januari 2024
Reactie van Juris Team Old Royal Post op 1 feb 2024
Thank you so much for taking the time to share your wonderful experience at our hotel. We're delighted to hear that you had a nice and comfortable stay. Your feedback is truly important to us so we can raise the level of comfort in our hotel. Thank you for choosing our accommodation as your home while in Prague! Warm regards,

10/10 – Uitstekend

Nathan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel I’ve stayed in Europe.
2 nachten verbleven in december 2023
Reactie van Jay op 7 jan 2024
Dear Nathan, thank you for taking the time to leave us a five-star rating! We’re delighted to know that you had a positive experience with us.Warm Regards,Jay RavalTeam Old Royal Post

10/10 – Uitstekend

Russell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and big nice rooms.
3 nachten verbleven in december 2023
Reactie van Juris, reception op 10 jan 2024
Thank you for leaving your feedback after your stay in the Old Royal Post Hotel apartment. We highly value your opinion about the place. We are truly happy that our place and our care made you feel comfortable throughout your length of stay. Thank you for coming to Prague and choosing our accommodation concept!Kind regards.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel at excellent location
7 nachten verbleven in december 2023
Reactie van Jay op 7 jan 2024
Dear Guest,Thank you for your kind words, looking forward to hosting you.Warm Regards,Jay RavalTeam Old Royal Post

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fabulous stay at the Old Royal Post Hotel. Prague is full of tourists, but this hotel is very convenient, while being away from the worst of it. Apartments (and thar apartments) are large and luxurious. They have everything you need, including kitchen and washer - all well appointed with modern appliances, etc. Friendly, efficient and very helpful staff. Highly recommend!
3 nachten verbleven in december 2023
Reactie van Jay op 7 jan 2024
Dear Elizabeth,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Jay RavalTeam Old Royal Post

10/10 – Uitstekend

Britney

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An incredible hotel! The room was so spacious and included a dishwasher and washing machine. The staff was very friendly and accommodating!
2 nachten verbleven in december 2023
Reactie van Jay op 7 jan 2024
Dear Britney,Thank you for your gracious words! We’re delighted to hear you enjoyed our hotel. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!Warm regards,Jay RavalTeam Old Royal Post

10/10 – Uitstekend

George

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Juris Team Old Royal Post op 1 feb 2024
Thank you so much for taking the time to share your wonderful experience at our hotel. We're delighted to hear that you had a nice and comfortable stay. Your feedback is truly important to us so we can raise the level of comfort in our hotel. Thank you for the tip in regards to surfaces, we will look into that and make the apartment even more comfortable. Thank you for choosing our accommodation as your home while in Prague! Warm regards,

10/10 – Uitstekend

Orhan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Outstanding place
A fantastic break with everyone and everything fantastic. I would recommend to all.
2 nachten verbleven in december 2023
Reactie van Jay op 7 jan 2024
Dear Paul,Thank you so much for taking the time to leave such a wonderful review! Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.Warm regards,Jay RavalTeam Old Royal Post

8/10 – Goed

Elmar

3 nachten verbleven in november 2023

10/10 – Uitstekend

Jørn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Fantastisk og lækkert lejlighedshotel
4 nachten verbleven in november 2023
Reactie van Jay Raval - Team Old Royal Post op 7 jan 2024
Dear Jorn,We are so glad to hear that you love our hotel! Thank you for taking the time to leave us a review. Your feedback is greatly appreciated.

8/10 – Goed

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A excellent choice
This hotel is in an excellent location. Although I would call it more of an apartment than a hotel. I had hoped for a slightly more rustic vibe from Old Royal Post, but it is much more modern. Having said that, it is very comfortable, clean, and you have everything you could possibly need for a self-catering stay. The adjacent restaurant do good breakfast and there are plenty more options around the hotel. It is a great location and very quiet.
3 nachten verbleven in november 2023
Reactie van Jay Raval - Team Old Royal Post op 7 jan 2024
Dear Andrew, Thank you for taking the time to describe your experience. Thank you for the glowing review! We are grateful for your kind words and are pleased to know that our service has exceeded your expectations. Thank you for choosing us!

10/10 – Uitstekend

Ibrahim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mükemmeldi
Mükemmeldi - Güzel bir mutfak - konforlu bir yatak odası ve banyo - wi-fi, netflix - merkezi konum - temiz
5 nachten verbleven in november 2023
Reactie van Juris Old Royal Post team op 23 nov 2023
Dear Ibrahim,We highly appreciate that you took your time and wrote a review after your stay in our residence. Thank you for sharing kind words about our place, it means a lot to us. It is truly nice to know that you had a comfortable and enjoyable stay away from home. Thank you for choosing our services! Looking forward to welcoming you again. Kind regards,

10/10 – Uitstekend

Cerys

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2023

10/10 – Uitstekend

Emine

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

10/10 – Uitstekend

Inka

3 nachten verbleven in oktober 2023
Reactie van Juris, receptionist op 15 nov 2023
Dear Inka We highly appreciate that you took your time and left feedback after your stay in our residence. It is truly nice to know that you had a lovely and comfortable stay in our care. Thank you for choosing our accommodation as a home far away from your own home! Kind regards,

10/10 – Uitstekend

Alexandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
É top. Super bem situado. 5 estrelas
4 nachten verbleven in oktober 2023
Reactie van Juris, receptionist op 15 nov 2023
Dear Alexandra,We highly appreciate that you took your time and left feedback after your stay in our residence. It is truly nice to know that you had a lovely and comfortable stay in our care. Feedback like this motivates us to deliver even better service. Thank you for choosing our accommodation as a home far away from your own home! Kind regards,

10/10 – Uitstekend

Scott Dennis, Ottertail

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel, close walking distance to many things, nice restaurant next door and many within walking distance and the hotel staff was great.
7 nachten verbleven in oktober 2023
Reactie van Jay op 22 okt 2023
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice for accommodation in the future. Please feel free to reach out to us for your future bookings.Best Regards,Team Empirent.

10/10 – Uitstekend

robin

7 nachten verbleven in oktober 2023
Reactie van Juris, receptionist op 15 nov 2023
Dear Robin,We highly appreciate that you took your time and left feedback after your stay in our residence. It is truly nice to know that you had a lovely and comfortable stay in our care. Thank you for choosing our accommodation as a home far away from your own home! Kind regards,

10/10 – Uitstekend

Linda Ann

Reisde met een groep, Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great coffee shop right there.
7 nachten verbleven in oktober 2023
Reactie van Jay op 22 okt 2023
Indeed that place has a delicious coffee with pastries. We appreciate your feedback and are delighted to know you enjoyed our Hotel. Your satisfaction is our top priority, and we look forward to serving you again soon.Best Regards,Team Empirent.

8/10 – Goed

Julia Dawn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean place, staff was mostly helpful but couldn’t help with our bathroom heat that wouldn’t turn off.
7 nachten verbleven in oktober 2023
Reactie van Jay op 22 okt 2023
Thank you for sharing your experience with us! We are glad to hear that you had a great time at Old Royal Post except for the one incident you mentioned, we apologize for that inconvenience which couldn't be fixed on time. Please allow us to host you a second time in order for you to see the improvement.Best Regards,Team Empirent.

10/10 – Uitstekend

Michael

4 nachten verbleven in oktober 2023
Reactie van Jay op 22 okt 2023
We are so grateful for your kind words and highest rating! Our team works hard to ensure every customer has a memorable experience. We would love to host you again and make your next visit even better.Best Regards,Team Empirent.

10/10 – Uitstekend

Joseph, murfreesboro

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The ORP as we affectionately called it was our home away from home for eight nights. We have been to Prague a few times before and have never stayed in a place with as many overall wonderful options as this. The units are very spacious, very up-to-date, the beds are very comfortable. There is a restaurant directly in front of the hotel that we had breakfast at most days and the occasional dinner. The service is quick and very efficient. The food is beautiful and delicious. Old Royal Post will be my first choice during our next trip to Prague.
7 nachten verbleven in oktober 2023
Reactie van Juris Old Royal Post team op 13 okt 2023
Greetings from Prague! We highly appreciate that you took your time and wrote a review after your stay in our residence. Thank you for sharing so many positive words about our place and team, it means truly a lot to us.It is truly nice to know that you enjoyed our place.Thank you for choosing our services and we would love to host you once more. Have a nice day!

6/10 – Redelijk

Ross M

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
I had problems with the air conditioning during most of our stay.
7 nachten verbleven in oktober 2023
Reactie van Juris Old Royal Post team op 13 okt 2023
Greetings from Prague! We highly appreciate that you took your time and wrote a review after your stay in our residence. Please accept our deepest apologies in regard to the malfunctioned AC unit in your apartment, I understand that this can be frustrating and uncomfortable. Thank you for choosing our services! Have a nice day!