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Beoordelingen van Waldstein Hotel

4 out of 5
Waldstein Hotel
Valdštejnské námestí 19/6, Prague

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 123 van 156 beoordelingen" "
Gastenscore: 8 - Goed. 31 van 156 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 156 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 156 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 156 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

9,4/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het is er, oa door de houten vloeren, gehorig. De bedden zijn wat aan de harde kant, maar dat is een persoonlijk punt.
4 nachten verbleven in juni 2019

10/10 – Uitstekend

Betsy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Lenka, Quality management op 2 mei 2024
Dear Betsy, Thank you for your review! We are thrilled you have enjoyed your stay and hope to welcome you back soon. Happy travels!

10/10 – Uitstekend

Jeni, Conroe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the ideal location to stay in Prague. It’s only a 6 minute walk from Charles bridge, yet ideally situated away from the tourist trap areas of Old Town. The staff at Three Stork (the sister hotel of the Waldstein) insisted on carrying the bags upstairs for us. They were available 24-7 for anything we needed. A delicious hot and cold breakfast is available from 7 to 10:30 am daily at the Waldstein in a quaint stony cellar. Unlimited coffee is available in the room from a Nespresso machine.
3 nachten verbleven in maart 2024
Reactie van Lenka Vorlickova, Quality Management op 26 mrt 2024
Dear Jeni,Thank you so much for taking the time to write such a fantastic review! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

Gamze

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a great stay! Helena and Roman were both great!
1 nacht verbleven in maart 2024
Reactie van Lenka, Quality management op 26 mrt 2024
Dear Gamze, What a fantastic review! Thank you so much for your kind words about our hotel and our staff. It is such a pleasure to see their hard work being recognized. We are all thrilled you have enjoyed your stay and we are looking forward to welcoming you back, hopefully very soon. Happy travels!

10/10 – Uitstekend

Emily

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was beautiful and a really good price. The bathrooms are gorgeous and the beds are comfortable.
1 nacht verbleven in maart 2024
Reactie van Lenka Vorlickova, Quality management op 19 mrt 2024
Dear Emily, What a fantastic review! Thank you so much for your kind words about our hotel. We are all thrilled you have enjoyed your stay and we are looking forward to welcoming you back, hopefully very soon. Happy travels!

10/10 – Uitstekend

Rodrigo, Buenos Aires

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Impecable atención
3 nachten verbleven in februari 2024
Reactie van Lenka Vorlickova, Quality management op 12 feb 2024
Dear Rodrigo, Thank you for your review and kind words about our staff and hotel! We are thrilled you have enjoyed your stay and hope to welcome you back soon. Happy travels!

10/10 – Uitstekend

Victoria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay, rooms were clean & free breakfast was exceptional. Staff was nice and the area was very safe and quiet at night. I’d stay here again!
6 nachten verbleven in januari 2024
Reactie van Lenka Vorlickova, Quality management op 7 feb 2024
Dear Victoria, Thank you for your review and kind words about our staff and hotel! We are thrilled you have enjoyed your stay and hope to welcome you back soon. Happy travels!

10/10 – Uitstekend

Pascal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Lenka Vorlickova, Quality Management op 29 jan 2024
Dear Pascal,Thank you for your review! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

ANTONI

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfecto
2 nachten verbleven in januari 2024
Reactie van BLA op 22 jan 2024
Dear Antoni,we are glad to hear that you enyoyed your stay.

10/10 – Uitstekend

Oksana

3 nachten verbleven in januari 2024
Reactie van Lenka Vorlickova, Quality management op 15 jan 2024
Dear Oksana, Thank you for your kind review! We are thrilled you have enjoyed your stay and hope to welcome you back soon. Happy travels!

10/10 – Uitstekend

maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent servixe from staff. Beautiful room.
2 nachten verbleven in december 2023
Reactie van Petr op 28 dec 2023
Dear Maria, we are so happy you have enjoyed your stay at our hotel. Thank you also for your review. We really appreciate. Best regards Petr receptionist

10/10 – Uitstekend

Camille

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Impeccable !
Impeccable, très confortable, personnel sympathique et à disposition, petit dej tres bon et dans une ambiance tres chouette (sous les voutes). Je reviendrais avec plaisir!
2 nachten verbleven in december 2023
Reactie van Lenka Vorlickova, Quality management op 27 dec 2023
Dear Camille, What a fantastic review! Thank you so much for your kind words about our hotel and our staff. It is such a pleasure to see their hard work being recognized. We are all thrilled you have enjoyed your stay and we are looking forward to welcoming you back, hopefully very soon. Happy travels!

10/10 – Uitstekend

Gabrielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Lenka Vorlickova, Quality management op 22 dec 2023
Dear Gabrielle,Thank you for taking the time to share your positive experience at Hotel Waldstein. We are delighted to know that you enjoyed your stay with us. We hope to welcome you back soon and provide an even better experience. Happy Travels!

8/10 – Goed

Caroline

3 nachten verbleven in december 2023
Reactie van Lenka Vorlickova, Quality Management op 14 dec 2023
Dear Caroline,Thank you so much for writing such an amazing review of your stay at Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we are looking forward to welcoming you again.Happy Travels!

10/10 – Uitstekend

Hessellund

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Lenka Vorlickova, Quality Management op 7 dec 2023
Dear Hessellund,Thank you for your review of Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

JOOYOUNG

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023
Reactie van Lenka Vorlickova, Quality Management op 4 dec 2023
Dear Jooyoung,Thank you for your review of Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

Niclas

Positief: Netheid, personeel en service en voorzieningen
I'd like to thank Helena and David for the 5 star service they provided for me while staying at the Waldstein Hotel. From the moment i arrived they made me feel at home and catered to my every need. I will definitely be staying here again. Rooms were excellent and clean. Thank you again to the staff.
2 nachten verbleven in oktober 2023
Reactie van Lenka Vorlickova, Quality Management op 3 nov 2023
Dear Niclas, Thank you so much for taking the time to write such a lovely review of Hotel Waldstein! We are thrilled that you have enjoyed your stay and I am delighted to hear such kind words about our staff. It is always a pleasure to hear that their hard work does not go unnoticed not only by us but also by our guests. We hope to welcome you again!Happy Travels!

10/10 – Uitstekend

Kwang

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Lenka Vorlickova, Quality Management op 23 okt 2023
Dear Kwang,Thank you for such a fantastic review of Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

Thomas

7 nachten verbleven in oktober 2023
Reactie van Lenka Vorlickova, Quality Management op 19 okt 2023
Dear Thomas,Thank you so much for taking the time to review Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we are looking forward to welcoming you again.Happy Travels!

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prague stopover
Amazing stay at this lovely hotel - excellent location, friendly & helpful staff & clse to restaurants bars etc - highly recommended
4 nachten verbleven in oktober 2023
Reactie van Lenka Vorlickova, Quality Management op 16 okt 2023
Dear Chris,Thank you so much for taking the time to write such a fantastic review of your stay at Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

Marc

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great old hotel
The Waldstein is a wonderful property with a few caveats. They have done a masterful job of renovating a building that is hundreds of years old but there are limitations, the bathroom was very cramped but beautifully renovated. There is no elevator and the stairways are tricky, so anyone with mobility issues beware. The staff was outstanding and the included breakfast was amazing. It is located below Prague Castle in a very quiet area but close to transit and the Charles Bridge, Prague was incredibly busy while we were there so it was great to be staying some distance from the action but if you are looking to enjoy the night life probably the other side of the river may be your preference.
3 nachten verbleven in september 2023
Reactie van Lenka Vorlickova, Quality Management op 2 okt 2023
Dear Marc,Thank you so much for taking the time to write such a fantastic review of your stay at Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

Nicolas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful neighborhood and cozy hotel
Location the best of all!! Its in a fantastic location just bellow the Prague Castle, near the bridges and everything, but very silent and secure neighborhood. Only twice we used the public transportation during the 5 days. The hotel is wonderfull, we had an upper room towards the street on the third floor (europe=4th). It does not have Elevator so watch out!! Those with leg problems, but for us it was no problem. Very nice and cozy breakfast. I will return!
4 nachten verbleven in september 2023
Reactie van Lenka Vorlickova, Quality management op 25 sep 2023
Dear Nicolas, Thank you for your kind review! I'm glad to hear that you enjoyed your stay at Hotel Waldstein. It's great to hear that you felt safe and secure in the neighbourhood. We appreciate that the lack of an elevator could be a bit of a challenge for some, but it's nice to hear that it didn't cause any issues for you. I'm happy to hear that you had an overall enjoyable experience and are considering returning. Thanks for sharing your positive review.Happy Travels!

10/10 – Uitstekend

inna

Reisde met familie
Positief: Voorzieningen
Loved our stay❤️
3 nachten verbleven in augustus 2023
Reactie van Lenka Vorlickova, Quality Management op 8 sep 2023
Dear Inna,Thank you so much for taking the time to review Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

Ginny, Chicago

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was excellent. Breakfast was nice.
2 nachten verbleven in september 2023
Reactie van Lenka Vorlickova, Quality Management op 8 sep 2023
Dear Ginny,Thank you so much for taking the time to write such a fantastic review of your stay at Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

inna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was amazing.
3 nachten verbleven in augustus 2023
Reactie van Lenka Vorlickova, Quality Management op 6 sep 2023
Dear Inna,Thank you so much for taking the time to write such a fantastic review of your stay at Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful stay. Would definitely stay there again.
1 nacht verbleven in augustus 2023
Reactie van Lenka Vorlickova, Quality management op 22 aug 2023
Thank you so much for taking the time to review Hotel Waldstein! I am thrilled to hear you have enjoyed your stay and I hope we will be able to welcome you back soon.happy Travels!

10/10 – Uitstekend

Andrei L

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel sensacional em Praga
Belo horel, muito bem localizado junto a uma infinidade de restaurantes, quarto super confortável.
4 nachten verbleven in augustus 2023
Reactie van Lenka Vorlickova, Quality Management op 21 aug 2023
Dear Andrei,Thank you so much for taking the time to write such a fantastic review of your stay at Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

Ahmed

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2023
Reactie van Lenka Vorlickova, Quality Management op 18 aug 2023
Dear Ahmed,Thank you so much for taking the time to review Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

Claudia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff!! Very professional. The hotel is very cute. I would definitely stay here again.
2 nachten verbleven in augustus 2023
Reactie van Lenka Vorlickova, Quality Management op 15 aug 2023
Dear Claudia,Thank you so much for taking the time to write such a fantastic review of your stay at Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

8/10 – Goed

Marianne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
God beliggenhed
Et stille og roligt hotel i et hyggeligt kvarter omkring regeringsbygningerne og meget centralt. Ingen larm fra gaden, god aircondition.
6 nachten verbleven in juli 2023
Reactie van Lenka Vorlickova, Quality Management op 9 aug 2023
Dear Marianne,Thank you so much for taking the time to write such a fantastic review of your stay at Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

Jenny

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Book this hotel before others find out.
Amazing small boutique hotel well located for easy access to old and new Prague. Breakfast was fantastic every morning in the cave. Room was perfect, updated and comfortable for our family of 3. Well kept, service was impeccable and air conditioning worked well for a hotel of this age. Two warnings. There is no lift so unless you are on the first floor take into account a narrow, steep staircase to carry luggage and up and down a few times a day, for us not a problem but for those with mobility issues could be. Bar, open lobby area is limited and is in the sister hotel The three storks right next to Waldstein. Not a big deal but we were two traveling families that like to play cards, visit at night and that was difficult here ( and I am sure lots of other hotels in Europe) Stay here without reservation. A gem, great value and a true treasure.
4 nachten verbleven in juli 2023
Reactie van Lenka Vorlickova, Quality Management op 29 jul 2023
Dear Jenny,Thank you so much for taking the time to write such an amazing review of your stay at Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

Yan

Positief: Voorzieningen
Amazing
7 nachten verbleven in juli 2023
Reactie van Lenka Vorlickova, Quality Management op 27 jul 2023
Dear Yan,Thank you so much for taking the time to review the Waldstein Hotel! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

Stefanie Lee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2023
Reactie van Bla op 23 jul 2023
Dear Stefanie Lee, thank you very much for your stay in our hotel and a warm review!We are glad to see that you enjoyed your vacation. Our aim is to make sure all the high expectations are met and exceeded!

10/10 – Uitstekend

Gabriel

3 nachten verbleven in juli 2023
Reactie van Lenka Vorlickova, Quality management op 1 sep 2023
Dear Gabriel, Thank you so much for taking the time to review Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you back soon.Happy Travels!

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in juli 2023
Reactie van blm op 14 jul 2023
Vážený pane Petře,moc děkujeme za krásné hodnocení kterého si velmi vážíme.Těšíme se na opětovnou shledanou.S pozdravemHanusová Michaela a celý tým

10/10 – Uitstekend

Cindy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing stay 10/10!
10/10 stay at this hotel! Staff and service, especially Petr, was great and very friendly. Family room was very spacious with a queen and two twin beds, perfect for our family of four. The room has AC. There is 24/7 reception present. Location was great right next to the Palace and famous Bridge. We paid for parking which was great, we left our car and walk everywhere. Great breakfast buffet with a little bit for everyone. Overall I would recommend this hotel!
2 nachten verbleven in juli 2023
Reactie van Gius op 8 jul 2023
Dear Cindy,thank you so much for taking time to leave us a glowing review.Our team works hard to provide the best possible experience for our guest and We are delighted to hear tha we succeeded with you.It was a pleasure to have you as our guest and We hope to welcome you back soon.Best regardsGiuseppereception

8/10 – Goed

Michael

4 nachten verbleven in juni 2023
Reactie van Lenka Vorlickova, Quality Management op 29 jun 2023
Dear Michael,Thank you so much for taking the time to review your stay at Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

Francisco

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente hotel limpio y muy amplio Personal atento muy buen desayuno Seguramente uno de los mejores hoteles para regresar nuevamente a Praga
2 nachten verbleven in mei 2023
Reactie van Lenka Vorlickova, Quality Management op 15 jun 2023
Dear Francisco,Thank you so much for taking the time to write such an amazing review of your stay at Hotel Waldstein! We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Happy Travels!

10/10 – Uitstekend

Nadezda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Isabelle

3 nachten verbleven in april 2023
Reactie van DRA op 25 apr 2023
Dear Isabelle, thank you very much for your review. We are so happy you have enjoyed your stay.

10/10 – Uitstekend

Steffi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
schon das 4.Mal in diesem schönen Hotel eingecheckt. Jeder Zeit immer wieder gern. Tolles Ambiente und toller Service.
2 nachten verbleven in april 2023
Reactie van blm op 10 apr 2023
Vielen Dank und bis bald !!,Michaela

10/10 – Uitstekend

Philipp

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van bla op 10 apr 2023
Danke für nette Bewertung.Wir hoffen , dass Sei wieder zu uns kommen.Mit freundlichen Grussen,Filip Blazek

2/10 – Ontzettend slecht

Adam

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Andreas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super tolles Hotel, absolut empfehlenswert
Das Hotel mitten in der Stadt hat seinen Charme. Altes Gebäude aus dem 14.Jahrhundert, aber dennoch hervorragend . Der Frühstücksraum im Kelker, im alten Gewölbe- einfach genial- Das Frühstück ist super toll, ausreichend, für jeden etwas dabei. Service und Personal mega freundlich. Vom Hotel aus lässt sich viel zu Fuss unternehmen. Zusammengefasst kann und muss man dieses Hotel ( Waldstein) weiter empfehlen.
4 nachten verbleven in maart 2023

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s the perfect hotel for Prague. Clean, cozy, friendly, good facilities and an excellent location. I can’t wait to go back! And the breakfast is great!
2 nachten verbleven in februari 2023

10/10 – Uitstekend

GRISELDA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Buena experiencia
Muy practico y cómodo hotel excelente para estancias cortas de vuelos salidas temprano o conexiones
2 nachten verbleven in februari 2023

10/10 – Uitstekend

Barbara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr schönes Hotel, Zimmer geschmackvoll eingerichtet, tolles Frühstück
2 nachten verbleven in februari 2023

10/10 – Uitstekend

Nedyalka

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2023

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bra läge nära till tunnelbana och spårvagn, fräsht rum , grymt bra frukost
4 nachten verbleven in januari 2023
Reactie van Bla op 22 jan 2023
Dear Daniel, thank you very much for your kind words about your stay in our hotel!We are glad to see that you enjoyed your vacation. Our aim is to make sure all the high expectations are met and exceeded! Let us sincerely hope that you will choose our hotel again when you return to our magical city.

2/10 – Ontzettend slecht

Jeffrey

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Don’t go there. Profit over customer satisfactio.
I had a bad experience at hotel, Waldstein in Prague. When I woke up this morning, there was no water in my shower. I immediately called the reception and told them the problem. They sent someone to my room to check and sure enough there was no water. The guy told me that it would take about an hour to get someone to fix it. However, I was on my way to Dresden and I couldn’t wait, so I had to leave. And no time did anyone offer me a room to take a shower in. In fact, the manager told me yesterday that if she could’ve upgraded me she would have but the hotel was full. When I communicated with her this afternoon, she told me they would’ve move me to another room had they know what the problem was. But like I say the hotel was supposedly full. When I asked for a refund of my night stay, she told me she would give me €20 discount off of my next stay. I have no intention of staying with this hotel group ever again. She asked me how much I paid for the hotel and I told her $82 and she said yeah that included parking but no I paid an extra €20 to park and for the tax that they had to collect, I don’t feel I need to fight this hard to get my money back for a night. I’ve been a good customer of Hotels.com and I expect them to make it good. I will communicate further with Hotels.com when I return from now this is the best I can do.
1 nacht verbleven in januari 2023
Reactie van Petr M. op 18 jan 2023
Dear Jeffrey,we try to fix the problem. Water was working in your shower in two hours or we were able to offer you another room in next building. But unfortunately, you did not give us an opportunity to fix the problem. Because you was in hurry. After that, I have try to offer you compensation but also you refused it because it was not enough for you. We are sorry that this situation happen and you did not give us any chance to solve it.With best regards,