4/10 – Matig
Conrad
Reisde met familie
18 mrt 2024
I would like to say that my family had the most wonderful time at this rental, but I have to send a warning to other renters of this property. While the home itself is nice enough, should you require help from the management team, you will be disappointed. Last week we returned to see a note from management stating our water would be off from 10.00 am to 4.00 pm the next day. No problem. We planned our day around this outage. We returned from the beach at 4.00 pm but still no water and the workers that had been in the area most of the week had left. We had dinner plans that evening, so we just held tight until 5.00 pm before making phone calls, leaving messages, and sending emails asking for a simple update on when the water would be back. No one answered our calls. It wasn't until 6.30 pm before water was restored, but by then we had to cancel our evening plans. Perhaps this doesn't sound like a big deal to you, but when you spend thousands of dollars for a week long vacation, every moment of your trip is important, so we missed out on a reservation we had made well in advance of our trip. Had it not been for our neighbor who happened to be the owner of their condo, I'm sure water would not have come back on until the following day because at no point did our personal management representative, or anyone else we called/emailed respond.
Conrad
8 nachten verbleven in maart 2024