Dear Michael,Thank you for such a great review.It is wonderful to hear that you were pleased with our room cleanliness, hotel condition, service, and room amenities. We strive to provide our guests with exceptional experiences, so your commendations are greatly appreciated.However, we regret to hear that our current WiFi setup did not meet your expectations. We continuously work on enhancing our guest experiences and your feedback is instrumental in this process. Please rest assured that we take all comments seriously and are always seeking ways to improve.Thank you for choosing PlayaBachata Spa Resort for your stay. We are committed to ensuring our guests have a comfortable and enjoyable visit with us.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al PlayaBachata Spa Resort.Tenga por seguro que siempre nos agrada ofrecer la mejor atención a nuestros huéspedes, y nos complace que haya disfrutado de nuestras instalaciones y hospitalidad durante su estancia, destacando nuestra ubicación y el buen servicio recibido.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Zeus Puertas, General Manager

Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al PlayaBachata Spa Resort.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Zeus Puertas, Director general

Dear Marsha Dianne, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear about your satisfaction with the cleanliness of your room, the overall condition of PlayaBachata Spa Resort, the high level of service you received, and the amenities that we provide.However, we regret to hear about your concerns regarding Wi-Fi connectivity and the quality of our pillows. We are continuously striving to provide the perfect balance of relaxation and modern comforts. We apologize if any aspect did not meet your expectations and will take your comments into consideration as we seek to improve our guest experience.Your commendation of the room's upkeep and the comprehensive amenities is truly rewarding. It is our pleasure to offer a welcoming and meticulously maintained environment.We hope to welcome you back. Best wishes,Zeus Puertas, General Manager

Dear Thelma, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our staff to be friendly and the overall cleanliness of our resort to meet your expectations. It is also gratifying to know that you enjoyed the quality and accessibility of our food offerings.However, we regret that our room amenities did not fully meet your needs. We take pride in our diverse room options and are continuously striving to enhance our guest experience. While we understand that there may not have been an abundance of activities for your teen granddaughter, we are pleased she was able to have fun and make the most of her stay with us.It is our hope that the positive aspects of your stay will bring you back to our doors, where the sun-kissed beaches and our dedicated team await to serve you with the care and excellence you deserve.We hope to welcome you back. Best wishes,Zeus Puertas, General Manager

Muchas gracias por su excelente valoración sobre PlayaBachata Spa Resort.Nos enorgullece saber que la limpieza de nuestras habitaciones cumplió con sus expectativas y que las condiciones generales del hotel fueron de su completo agrado. La satisfacción de nuestros huéspedes es nuestra mayor prioridad y es un placer saber que nuestro servicio y las comodidades de la habitación contribuyeron a hacer su estancia memorable. En PlayaBachata Spa Resort, nos esforzamos diariamente para ofrecer una experiencia excepcional a cada uno de nuestros visitantes.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Zeus Puertas, Director general

Dear Tomas,Thank you for such a great review.It brings us immense joy to hear that the offerings at our resort, including the variety of culinary delights and the professionalism of our staff, contributed to a memorable experience for you. Our team strives to provide exceptional service and it's gratifying to know we met your expectations.Should you choose to indulge in another visit, the serene beaches and our comprehensive spa services await to provide yet another enchanting getaway.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear Alvin,Thank you for such a great review.We are delighted that you found our rooms impeccably clean and our resort's condition to be up to the mark. It's encouraging to hear that our service met your expectations, as we strive to provide outstanding experiences for our guests. Thank you for choosing PlayaBachata Spa Resort for your stay and for highlighting the aspects that made your visit memorable.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear Catarina,Thank you for such a positive review.We are delighted to hear that you found our resort to be a peaceful sanctuary for your family vacation.However, we regret that our entertainment did not fully meet your cultural expectations. We take pride in catering to a diverse audience and will consider your feedback as we continually strive to enhance our guest experience.Your commendations regarding our room cleanliness, hotel condition, service, and amenities are sincerely appreciated and inspire us to maintain our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Zeus Puertas, General Manager

Dear Franklin,Thank you for such a great review.We are delighted to hear that you found our rooms impeccably clean, and it pleases us greatly that the condition of our resort exceeded your expectations. Our team takes immense pride in delivering exceptional service, and your recognition of our efforts is profoundly appreciated.At PlayaBachata Spa Resort, we continuously strive to provide a memorable experience that our guests can treasure, and it brings us joy to know we have achieved that for you.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al PlayaBachata Spa Resort.Nos complace enormemente saber que disfrutó de la gastronomía de nuestro resort y que la piscina fue de su agrado. Nos enorgullece ofrecer una experiencia culinaria destacada y áreas de esparcimiento acuático que cumplan con las expectativas de nuestros huéspedes.También es gratificante escuchar que la playa de PlayaBachata Spa Resort contribuyó a hacer su estancia excelente. Nuestro objetivo es proporcionar un entorno paradisíaco donde nuestros visitantes puedan crear recuerdos inolvidables.Apreciamos sus recomendaciones y estamos encantados de que su experiencia general haya sido excepcional. Trabajamos diariamente para ofrecer un servicio de alta calidad y garantizar la satisfacción de nuestros clientes.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Zeus Puertas, General Manager

Dear Gary, Thank you for taking the time to review your stay.We are delighted to hear that you found our room cleanliness satisfactory and that you had excellent interactions with our housekeeping staff, front desk team, and especially enjoyed the city tour guided by Lionel.However, we regret to hear about the issue you encountered with the bathroom exhaust fan. Rest assured, we maintain a high standard of property upkeep, although it seems we fell short in this instance. Regarding the service at our bars, we pride ourselves on attentive hospitality and are genuinely sorry to hear your experience did not consistently reflect this. We are also disheartened that the room was not immediately available upon your arrival and understand the inconvenience this may have caused.It is pleasing to note that, overall, you considered your stay to be good. We continuously strive to provide a variety of activities and experiences for our guests to enjoy and are always exploring new ways to enhance our offerings.We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager

Dear Crystal,Thank you for taking the time to share your review.We are delighted to hear that you found our beach location and resort layout to your liking.However, we regret to learn that certain aspects did not meet your expectations. Our culinary team prides itself on offering a variety of options, and we are saddened to hear your dining experience was not satisfactory. We strive to maintain the highest standards of food safety and regret any oversight in this area. It is disheartening to know that you were unable to enjoy our steak house, and we understand the inconvenience this may have caused. Regarding your room, we always aim to present accommodations that provide comfort and peace of mind, and it is unfortunate if this was not reflected during your stay. We expect our staff to be the epitome of hospitality, and your comments suggest we fell short in this regard. The well-being of our guests is paramount, and we take reports of disturbance from maintenance work seriously. Likewise, we acknowledge your concern regarding the toilet paper and smoking areas, and we will take note of these preferences for our future considerations. We again thank you for your comments and regret any discomfort you may have experienced.We hope to be able to welcome you back for an improved stay.Kind regards,Zeus Puertas, General Manager

Dear Jorge,Thank you for such a great review.Your commendation of Eduardo, Gabriela, Vanessa, Maria, Yudy, and Claudia at PlayaBachata Spa Resort fills us with pride. It is our top priority to maintain a team that is attentive, friendly, and dedicated to providing the best possible service. We are thrilled that our Michael Jackson show and the variety of dining options added to the enjoyment of your stay. Knowing that you found the cleanliness and condition of your room to be impeccable, along with the amenities provided, is a testament to our daily commitment to excellence.Thank you again for your feedback. Your experiences fuel our passion for maintaining high standards and creating memorable stays for our guests.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear Rafael, Thank you for taking the time to review your stay.It is heartening to hear that you found our resort clean and our staff commendable. Your satisfaction in these areas is a testament to our dedication to service excellence.However, we regret to hear that our check-in process did not meet your expectations. While we strive to provide a seamless arrival experience, we understand there is always room for improvement and we are continuously working on refining our procedures.We also note your comments on the condition of our property. At PlayaBachata Spa Resort, we take pride in our picturesque setting and are always looking for ways to enhance our guest's experience by maintaining and updating our facilities. Furthermore, we are glad to hear that you enjoyed the amenities provided in your room, as we aim to cater to our guests' needs with a variety of convenient features.We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager

Estimado Armando,Nos alegra saber que ha calificado altamente la limpieza de nuestras habitaciones y el estado del hotel. Es un honor recibir una valoración perfecta en cuanto a nuestro servicio y las comodidades de la habitación. Apreciamos su sugerencia sobre una señal de wifi para WhatsApp en la zona de habitaciones y, aunque no tenemos doble acristalamiento en las habitaciones, siempre buscamos mejorar nuestros servicios para la satisfacción de nuestros huéspedes.En PlayaBachata Spa Resort, nos esforzamos por ofrecer una experiencia única con instalaciones que incluyen centro de negocios, spa, gimnasio y más, siempre pensando en su comodidad y disfrute.Valoramos mucho su recomendación y nos complace que nos considere una buena elección para su estancia. ¡Gracias por elegirnos!A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Zeus Puertas, General Manager

Dear Guest, Thank you for this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back soon. Kind regards,Zeus Puertas, General Manager

Estimado huésped,Nos alegra mucho que haya valorado positivamente nuestro servicio de comida y bebida disponible las 24 horas, así como la atención de nuestro personal. Siempre nos esforzamos por ofrecer una experiencia excepcional a nuestros huéspedes.Lamentamos que la variedad de alimentos no haya cumplido con sus expectativas. En PlayaBachata Spa Resort, nos tomamos muy en serio las opiniones de nuestros visitantes y nos esforzamos por mejorar continuamente nuestra oferta gastronómica.Gracias por su confianza y esperamos verle pronto de regreso. Un saludo muy cordial,Zeus Puertas, General Manager

Dear Polivio,Thanks for taking the time to review your visit to our hotel.We're delighted to hear that our commitment to cleanliness, exceptional service, and the quality of our room amenities met your expectations and contributed to a memorable experience at our resort.We regret to hear your comments regarding the bathroom, and we want to assure you that maintaining a modern and comfortable environment for our guests is a priority for us. Your feedback is essential in our continuous efforts to improve and provide outstanding service.Knowing that you appreciated our dedicated staff and the overall condition of our resort fills us with pride. We continuously strive to create an exceptional environment for our guests to enjoy.Zeus Puertas, General Manager

Dear Natali, Thank you for your feedback.We are thrilled to hear that you found PlayaBachata Spa Resort to be family friendly and that our pristine beach location, alongside the quality of food and amenities, contributed positively to your experience.However, we regret that certain aspects of your stay did not meet your expectations. While we continuously strive to maintain and refresh our facilities, we apologize if the current state of our accommodations did not impress. Our team is dedicated to providing comfortable and enjoyable experiences for all our guests, and your feedback is valuable in guiding our efforts.We also take note of your thoughts on the entertainment schedule and recognize the importance of family-inclusive activities. We aim to offer a variety of entertainment options that cater to guests of all ages and will consider your suggestion for earlier show times.Rest assured, we are committed to excellence in hospitality and hope to exceed your expectations in the future.We do hope to welcome you back in the future. All the best.Zeus Puertas, General Manager

Dear Joanna,Thank you for taking the time to share your comments.We're heartened to hear that our staff's friendliness and the overall cleanliness met your expectations and contributed positively to your experience.While we are pleased to offer a variety of room sizes and views, along with amenities such as air conditioning, minibars, and safes, we regret to hear about your concerns with the electrical outlets. We strive for the highest standards of hospitality, and it is disconcerting to learn of your encounter with roaches in the dining area. Please be assured that we maintain rigorous hygiene protocols, and such sightings are not reflective of our usual standards.Your satisfaction with the room cleanliness, the available hotel facilities, and the service provided is very encouraging. We are dedicated to ensuring our guests enjoy a comfortable and enjoyable stay, and your commendable ratings for these aspects affirm our commitment.It would be a pleasure to welcome you for another enjoyable stay.Best wishes,Zeus Puertas, General Manager

Estimada Dania,Gracias por el tiempo que ha invertido en enviarnos su testimonio acerca de su estancia en nuestro hotel.Lamentamos sinceramente que su experiencia no haya cumplido con las expectativas que nos esforzamos por ofrecer a nuestros huéspedes. Nos entristece saber que la limpieza de la habitación y la condición del hotel no fueron de su agrado. Aunque nuestras instalaciones están diseñadas para proporcionar comodidad y bienestar, comprendemos que siempre hay espacio para mejoras.Nos preocupa su comentario sobre el estado del baño y la presencia de moho, pues la higiene es una de nuestras principales prioridades. Así mismo, la mención de cucarachas en el comedor es algo que tomamos con seriedad, y aunque no es común en nuestras instalaciones, revisaremos nuestras prácticas de mantenimiento. Apreciamos su mención al servicio y las amenidades de la habitación, y queremos asegurarle que nuestro personal está altamente comprometido con la satisfacción de nuestros huéspedes.Esperamos sinceramente que los aspectos positivos de nuestro resort, como la proximidad a la playa, el centro de negocios, la disponibilidad de nuestro gimnasio y spa, entre otros, hayan podido ofrecerle momentos de disfrute durante su estadía.Agradecemos su comprensión y esperamos en un futuro poder darle de nuevo la bienvenida. Un saludo muy cordial,Zeus Puertas, General Manager

Dear Kevin,Thank you for taking the time to give your opinion about your stay.It is delightful to hear that you enjoyed the tranquility of our resort, the beautiful beach and sea view, and the ample walking spaces available to our guests. These are indeed some of the aspects that we are very proud of.We regret to hear that there were aspects of your stay that did not meet your expectations. Rest assured, we are committed to providing exceptional service and facilities, and your comments help us identify areas for improvement. While our resort is not tailored as a party destination, we aim to offer a diverse range of entertainment that caters to all our guests' preferences. We apologize if our night entertainment did not suit your taste, and we will certainly consider your feedback as we continue to enhance our entertainment offerings. Additionally, we apologize for any inconvenience caused by the lack of information upon check-in and the necessity for room repairs. These concerns will be addressed with our team to ensure they are not indicative of the usual high standards we strive to uphold.We are pleased to note that you found good value in your stay with us, and we are grateful for your recommendation. Your suggestion that small improvements could elevate your experience from a 3.5 to a 4 rating is invaluable, and we are motivated to make those enhancements.We hope to have the pleasure of seeing you on a future visit.Best regards,Zeus Puertas, General Manager

Dear Dania,Thank you for taking the time to share your feedback,We are truly sorry to hear about the issues you encountered during your stay. It is our top priority to ensure that all amenities in our rooms, such as the phone and hair dryer, are in proper working order for the convenience and comfort of our guests. We regret to hear that this was not the case for you.Please accept our apologies for the inconvenience you experienced with the charging facilities and the lack of an iron. Our goal is to provide a seamless experience, and it seems we fell short in this instance.Furthermore, we take the cleanliness of all areas within our resort very seriously, including the balcony spaces. It is disheartening to learn that we did not meet your expectations in this regard.We hope to welcome you back for a return visit.Best regards,Zeus Puertas, General Manager

Dear Alethea,Thank you for reviewing your recent stay with us.We are delighted to hear that our staff's friendliness and the array of activities available at and around our resort contributed positively to your vacation experience.However, we regret to hear of your concerns regarding the property's current condition. Please rest assured that we are continuously working to enhance our guest experience. Regarding the culinary options, we strive to provide a variety of choices and will take your comments into consideration for future menu developments. In relation to the electrical circuits, we prioritize the safety and comfort of our guests and adhere to strict maintenance protocols.We are also pleased to learn that the location of our resort played a significant role in making your stay memorable. Our commitment to delivering a superior experience remains steadfast.We look forward to seeing you again on a future occasion. Best regards,Zeus Puertas, General Manager

Dear Guest,Thank you for reviewing your recent stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again. Best wishes,Zeus Puertas, General Manager

Dear Akane,Thank you for sharing your opinion after your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on a future visit.Kind regards,Zeus Puertas, General Manager

Dear Rafael,We thank you for your kind review.We are thrilled to hear that the cleanliness of our rooms, the overall condition of our hotel, and the service provided by our staff met your expectations and contributed to a memorable stay. We note your rating on our room amenities and appreciate your candid feedback, which we always welcome as an opportunity to enhance our guest experience.We hope to have the pleasure of welcoming you back. With kind regards,Zeus Puertas, General Manager

Dear Kelly,We would like to thank you for taking the time to review your stay.We are thrilled to hear about your appreciation for the variety of activities suited for all ages, the delightful food selection, and the abundance of drinks at our resort. It's also wonderful to know our dedicated team made a positive impact on your stay and that you found our rooms to be clean and well-maintained.We regret to hear that the bed comfort did not meet your expectations. We aim to provide a restful experience for all our guests, and we apologize for any inconvenience this may have caused during your stay.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,Zeus Puertas, General Manager

Estimada Jocelyn,Nos complace enormemente saber que nuestro personal le brindó una atención que cumplió con sus expectativas y que la calidad de su habitación fue de su agrado. Es un honor recibir su reconocimiento sobre la limpieza y las condiciones de nuestro hotel, así como de las amenidades que ofrecemos en las habitaciones. La satisfacción de nuestros huéspedes es nuestra mayor prioridad y comentarios como el suyo nos motivan a continuar brindando un servicio excepcional.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Zeus Puertas, General Manager

Dear Rhett,Thank you for taking the time to review your recent stay.It is delightful to hear that you enjoyed the vibrant marine life while snorkeling near the Reef and found our beach to be stunning. Maintaining a high standard of cleanliness is a priority for us, and we are thrilled that this was reflected during your stay. Our dedicated team works tirelessly to provide excellent service, and your acknowledgment is greatly appreciated. We also take note of your ratings regarding hotel condition and room amenities. While we constantly strive for perfection, we are committed to continuous improvement and value your feedback.We look forward to welcoming you back in the future.Kind regards,Zeus Puertas, General Manager

Dear Paolo.We thank you for taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed the stunning views and our resort's surroundings, as well as the courteous service provided by our staff. It's gratifying to know that the condition and cleanliness of our rooms, along with the amenities provided, met your expectations. We regret to hear that the access limitations to our specialty restaurants did not align with your preferences. Our policy is designed to allow all guests the opportunity to enjoy these dining experiences, and we appreciate your feedback on this matter. Your comments regarding the depth of our pools and the children's activities have been noted; we strive to cater to guests of all ages and will consider your input as we continue to improve our facilities. We apologize if the kids club did not meet your expectations and will look into the management of this service. We hope that the positive aspects of your stay will encourage you to visit us again. We are committed to providing a memorable experience for all our guests, and your insights are invaluable in this pursuit.We hope that we can see you again in the future. Kindest regards,Zeus Puertas, General Manager

Sehr geehrter Valentin,vielen Dank für Ihre Bewertung.Es betrübt uns sehr zu hören, dass Ihre Erfahrung mit dem Zustand des Hotels, unserem Service und den Annehmlichkeiten des Zimmers nicht Ihren Erwartungen entsprochen hat.Jedes Feedback ist für uns eine Gelegenheit, unsere Dienstleistungen zu überprüfen, und wir bedauern jegliche Unannehmlichkeiten, die Sie erlebt haben.Unser Ziel ist es, allen unseren Gästen einen angenehmen Aufenthalt zu ermöglichen, und wir hoffen, dass wir die Gelegenheit bekommen, Sie in Zukunft von unserem Engagement für Qualität und Komfort zu überzeugen.Mit freundlichen Grüßen,Zeus Puertas, General Manager

Dear Keith,Thank you for taking the time to share your review.We are delighted to hear that you found our beach beautiful and our staff to be the highlight of your stay. We truly pride ourselves on our service and the natural beauty that surrounds our resort. We regret to hear that certain aspects did not meet your expectations. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we are disheartened that we fell short in your eyes. While our rooms are designed to offer a balance between comfort and simplicity, we continually strive to improve our accommodations. Regarding our culinary offerings, we aim to cater to a wide array of tastes and are sorry to hear that it did not align with your preferences. As for your thoughts on management, please rest assured that our guest's satisfaction across all our properties is our top priority. Your feedback is invaluable to us and we are committed to creating a better experience for all our guests. We truly hope that the positive aspects of your visit might encourage you to consider us again in the future.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Zeus Puertas, General Manager