Restaurant

Beoordelingen van Astoria Palawan

4.5 out of 5
Astoria Palawan
Km. 62, North National Highway, Barangay San Rafael, Puerto Princesa, Palawan

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 128 van 213 beoordelingen" "
Gastenscore: 8 - Goed. 51 van 213 beoordelingen" "
Gastenscore: 6 - Redelijk. 19 van 213 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 213 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 213 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Ceciia

Positief: Netheid, personeel en service en comfort kamer
Nice for a stopover with kids
We stayed for 2 days on our way to Puerta Prinsesa. The hotel is ok for a stopover if you are a family with kids. There is a waterpark, but we expected more from it seeing the pictures. In real life it is a bit dated. Not much food choise and the restaurant can use an upgrade in professionallity. Some food came out when others were already finished. Breakfast is a bit tasteless. On the beach are sandflies unfortunately. The staff at the reception are very helpfull and speak good English.
2 nachten verbleven in mei 2019

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, comfort kamer
Niet doen!
Veel te duur voor wat je krijgt. Veel moeite dingen gedaan te krijgen. Slechte WiFi. Als klapper op de vuurpijl: voedselvergiftiging voor zowel m'n vriendin als ik - lekker elkaar op het toilet afwisselen!
2 nachten verbleven in december 2018

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A little isolated but wonderful place.
6 nachten verbleven in april 2024

10/10 – Uitstekend

Kwadwo, Millcreek

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Astoria Palawan is one of a kind resort. Everything about the property was top notch. From the decadent breakfast to the Dinner buffet. The staff was so friendly and every request was fulfilled immediately. I’ll definitely go back.
2 nachten verbleven in april 2024
Reactie van The Astoria Palawan Management op 18 apr 2024
Dear Kwadwo,Thank you for sharing your experience with us! We are thrilled to hear that you enjoyed your stay at Astoria Palawan. Our team works diligently to provide top-notch service to all our guests, and we are delighted that you found everything from the breakfast to the dinner buffet to be enjoyable. We look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing Astoria Palawan!Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Rommel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van The Astoria Palawan Management op 18 mrt 2024
Dear Rommel,Thank you for your kind review! We are glad to hear that you enjoyed your stay at Astoria Palawan. We look forward to welcoming you back soon. If there is anything specific you liked about your experience that we can improve upon, please let us know!Always your Astoria,The Astoria Palawan Management

6/10 – Redelijk

Ma Corazon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the resort concept, the pools, the water park, the breakfast buffet and the entertainment at night. The performers (fire dancers and singers) are all talented but I feel those talents should be showcased more. We could hardly see the performers from the restaurant; maybe a spotlight would have helped or maybe a TV monitor inside the restaurant. Also, the reception people at check in should inform the guests about activities guests can do while staying there, such as entertainment at night at specific time (we kept missing the fire dance because we kept being misinformed), night club ( we stayed for 4 nights and we didn’t know there was one until our last night), water park access and many other pieces of information guests should know at time of checkin. All the staff are good, everyone gave excellent service.
4 nachten verbleven in maart 2024
Reactie van The Astoria Palawan Management op 18 mrt 2024
Dear Ma Corazon,Thank you for your detailed feedback regarding your recent stay at Astoria Palawan. We appreciate your kind words about the resort concept, amenities, and the talent of our performers. We sincerely apologize for any miscommunications or lack of information provided by our reception staff. Your suggestions for improving the visibility of performances and better informing guests about available activities are noted and will be taken into consideration for future enhancements. We are delighted to hear that the staff provided excellent service, and we hope to have the opportunity to welcome you back for an even better experience in the future. Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Violanda, Staten Island

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, food is great
3 nachten verbleven in februari 2024
Reactie van The Astoria Palawan Management op 4 mrt 2024
Dear Violanda,Thank you for your positive feedback on your experience at Astoria! We are thrilled to hear that you enjoyed the service and food. Our team works hard to provide a great dining experience, and it's always rewarding to hear that our efforts are appreciated. We hope to welcome you back soon!Always your Astoria,The Astoria Palawan Management

8/10 – Goed

YUKI

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van The Astoria Palawan Management op 20 feb 2024
Dear YUKI,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our resort to be amazing! We hope to welcome you back to Astoria Palawan in the future and thank you for choosing to stay with us.Always your Astoria,The Astoria Palawan Management

6/10 – Redelijk

Fabian

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Max ett par nätter
I första anblick är boendet väldigt fint men jag blev ganska besviken tyvärr. Boendet ligger långt från staden. Minst en timme med bil. Det finns i princip ingenting i närheten så man är väldigt beroende av vad boendet har att erbjuda och det är tyvärr inte mycket. Maten var ganska varierande. Servicen är det sämre. Det vimlar av personal och alla är väldigt trevliga men allt går så otroligt långsamt. Satt man och åt middag så fick man sin dryck när man hade ätit klart och funderade på att ta dessert. Eller om man ville ha något vid polen så gick man nästa alltid och fråga om de hade missat beställningen innan den kom. Stranden är tyvärr inte den finaste här heller så blev inget bad i havet. Varje kväll vid restaurangen så var det samma musik, samma fire show och ett evigt spelande av happy birthday till olika gäster. Rummet var toppen. Speciell stil men väldigt bra. Skulle varit trevligt med ett parasoll på uteplatsen och även på restaurangen och vid polen. Vid minsta lilla vind så försvinner de få parasoll som finns. Skulle nog inte rekommendera detta boende och om man ska bo där så max ett par nätter.
3 nachten verbleven in januari 2024
Reactie van The Astoria Palawan Management op 1 feb 2024
Dear Fabian,Thank you for taking the time to provide feedback on your experience at Astoria Palawan. We are sorry to hear that your stay did not meet your expectations. We apologize for any inconvenience caused by the location of the accommodation and the lack of nearby amenities. We appreciate your feedback regarding the service and will address this with our staff to ensure improvements are made. We also take note of your comments about the beach and the repetitive evening entertainment. We will consider these for future enhancements. Thank you for highlighting the positives of the room and your suggestion for a parasol on the patio. We hope that you will give us another opportunity to provide you with a better experience in the future.Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Timothy

Positief: Personeel en service, staat van de accommodatie en faciliteiten
10 star service, wonderful place, thank you very much 😊
5 nachten verbleven in januari 2024
Reactie van The Astoria Palawan Management op 1 feb 2024
Dear Timothy, Thank you so much for your review! We're thrilled to hear that you had such a wonderful experience at Astoria Palawan. Providing exceptional service is our top priority, and we're delighted that we were able to exceed your expectations. We hope to welcome you back soon for another amazing stay!Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

The-Hiep

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van The Astoria Palawan Management op 10 jan 2024
Dear The-Hiep,Thank you for your review! We are thrilled to hear that you had an unforgettable stay at Astoria Palawan. We take pride in maintaining a clean environment and providing a delicious breakfast for our guests. We appreciate your feedback and hope to welcome you back in the future.Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Choonghum

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in december 2023
Reactie van The Astoria Palawan Management op 2 jan 2024
Dear Choonghum,Thank you for your review! We take great pride in providing a clean and beautifully decorated environment for our guests. We appreciate your kind review and hope to welcome you back to Astoria Palawan in the future.Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Gabrielle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gorgeously decorated and cleaned to perfection in every corner of the property.
7 nachten verbleven in december 2023
Reactie van The Astoria Palawan Management op 2 jan 2024
Dear Gabrielle,Thank you for your review! We take great pride in the cleanliness and aesthetics of our property at Astoria Palawan. It's wonderful to hear that you found the decorations and cleanliness to be top-notch. We strive to create a beautiful and inviting environment for our guests, and it's always a pleasure to receive positive feedback. We hope to welcome you back to Astoria Palawan in the future!Always your Astoria,The Astoria Palawan Management

6/10 – Redelijk

Maez

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was almost excellent, EXCEPT one staff in the check-in area who attended us didn’t make us feel welcome probably because we don’t look rich or fancy. She was like a robot who was just keep talking so fast without ensuring if I hear her with such a noisy environment. She was interacting with me like she doesn’t want me to ask any questions. She just want to send us right away to our room without ensuring if we understand all the things she said. How come this lady works in the front desk but has no passion on what she’s doing??? And it turns out she is the CS Team-leader.
1 nacht verbleven in december 2023
Reactie van The Astoria Palawan Management op 22 dec 2023
Dear Maez,Thank you for taking the time to share your feedback about your recent stay at Astoria Palawan. We sincerely apologize for the negative experience you had with one of our staff members at the check-in area. This is certainly not the level of service we strive to provide to our guests.We take your comments seriously and will address this matter with the staff member in question to ensure that this behavior is not repeated. We believe in providing a warm and welcoming environment for all our guests, regardless of appearance or background.Please be assured that your feedback will be used as a learning opportunity for our team, and we will work towards improving our customer service standards. We hope that you will give us another chance in the future to provide you with the exceptional experience that we are known for.Thank you once again for bringing this to our attention, and we appreciate your valuable feedback.Always your Astoria,The Astoria Palawan Management

8/10 – Goed

Carlos, Laredo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff is very friendly, property looks beautiful at night and they have nice entertainment,
4 nachten verbleven in november 2023
Reactie van The Astoria Palawan Management op 22 dec 2023
Dear Carlos,Thank you for your review! We're glad to hear that you found our staff to be friendly and enjoyed the beautiful property and entertainment. We strive to provide a memorable experience for all our guests. If there's anything else we can do to enhance your stay, please let us know. We appreciate your feedback and look forward to welcoming you back to Astoria Palawan in the future.Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All of the staff were very friendly and helpful. Didn’t like the excessively loud music in the bar.
2 nachten verbleven in november 2023
Reactie van The Astoria Palawan Management op 24 nov 2023
Dear Stephen,Thank you for taking the time to leave a review of your experience at Astoria Palawan. We appreciate your feedback and are glad to hear that you found our staff to be friendly and helpful. We apologize for the loud music in the bar and will take this into consideration for future improvements. We strive to create a comfortable and enjoyable environment for all of our guests and appreciate your input. Thank you for choosing Astoria Palawan and we hope to welcome you back in the future.Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Ranette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good service
2 nachten verbleven in november 2023
Reactie van The Astoria Palawan Management op 24 nov 2023
Dear Ranette,Thank you for your review! We are delighted to hear that you had a good experience with our service at Astoria Palawan. We strive to provide excellent service to all our guests, and your feedback is greatly appreciated. If there is anything else we can assist you with, please do not hesitate to let us know. We hope to welcome you back in the future.Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Peter

2 nachten verbleven in september 2023
Reactie van The Astoria Palawan Management op 9 okt 2023
Dear Peter,Thank you for your review! We're thrilled to hear that you had a wonderful stay at Astoria Palawan. We look forward to welcoming you back in the future for another enjoyable experience. If there's anything we can do to make your next stay even better, please let us know. Safe travels!Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Susan

3 nachten verbleven in augustus 2023
Reactie van The Astoria Palawan Management op 28 sep 2023
Dear Susan,We're thrilled to hear you enjoyed your stay with us at Astoria Palawan! Thank you for taking the time to leave us a review and for your kind words. We look forward to welcoming you back soon! If there's anything we can assist you with in the meantime, please don't hesitate to let us know.Always your Astoria,The Astoria Palawan Management

8/10 – Goed

Sherill-lyn

4 nachten verbleven in juni 2023
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Sherill-lyn,Thank you for taking the time to leave a review about Astoria Palawan. We're thrilled to hear that you enjoyed your stay and found our pricing to be reasonable. We take pride in our convenient location and strive to provide our guests with a comfortable and enjoyable experience. We hope to have the pleasure of welcoming you back in the future.Always your Astoria,The Astoria Palawan Management

8/10 – Goed

Adrian

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2023
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Adrian,Thank you for sharing your positive experience at Astoria Palawan. We're delighted to hear that you found our resort to be reasonably priced and in a great location. We take pride in offering our guests a memorable and enjoyable stay, and we're glad that we could meet your expectations. We hope to have the pleasure of welcoming you back soon!Always your Astoria,The Astoria Palawan Management

8/10 – Goed

Jamelle, Los Angeles

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The checkout process was too slow, there over 40 mins just waiting for them to clear me to leave premises. They said we had broken some “service request “ signage but didn’t wait for them to show it to me becuz already it Gad been long enough. Do we just paid for it without seeing and rushed out to catch plane, lost too much time waiting for the clearance.
3 nachten verbleven in mei 2023
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Jamelle,We apologize for the delay you experienced during the checkout process. This is not the level of service we strive to provide to our guests. We have taken note of your feedback and will work to improve our checkout procedures to ensure a faster and more efficient process for our guests. Regarding the signage, we will investigate this issue further and ensure that our team members follow proper procedures when addressing these types of concerns. We hope that you will give us another chance in the future to provide you with a better experience.Always your Astoria,The Astoria Palawan Management

6/10 – Redelijk

Stephan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pros: - nice rooms, the deluxe room is a bit bigger than the superior room and has a table for four persons. Fridge, safety deposit box and 2 queen sized beds. Our bathroom had a bath tub. - decent food mostly for asian taste with a big choice of meals. - excellent service and helpful staff. - some indoor and outdoor activities like waterpark, golf, table tennis Cons: - there is only one big disadvantage why we probably will not return to Astoria: it was not allowed to swim at the beach during our whole stay! The reason which the guard told me: jellyfish. Actually i haven't seen any but that is not the point. There was no official information of the hotel why the beach is closed and how long it would take. The resort is about 1 hour drive away from Puerto Princesa. Astoria did not offer any alternatives for transportation to another beach. So we spent a lot of money and effort organizing transportation and beach activities for ourselves. I did not come to Palawan not for swimming in a pool! Calm sea, nice weather and swimming is not allowed. No information, no apologies, no alternative. That is a no-go for me. Thank you for reading.
5 nachten verbleven in april 2023
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Stephan,Thank you for taking the time to share your experience with us. We're happy to hear that you enjoyed the nice rooms, decent food, and excellent service provided by our staff. However, we apologize for the inconvenience caused by the beach closure during your stay. Our priority is always guest safety, and we make sure to follow strict protocols in this regard, which include closing the beach when necessary. We understand that this may have affected your overall experience, and we will make sure to provide better communication and alternatives in case this happens in the future. We hope you will consider staying with us again in the future and allow us to provide you with a better experience. Thank you again for choosing Astoria Palawan.Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Bruce

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My mother and I had a wonderful time at Astoria Palawan. We were warmly welcomed by the staff with a delicious coconut-based dessert and drink. Our room was spacious, clean, and the shower had strong water pressure. There were plenty of activities on the resort including but not limited to--karaoke, board games, kayaking, mini-golf, a water park, etc. We were only there for a couple of days, so we didn't have a chance to do everything. The food also was delicious. There was a wide variety of food including a traditional Western style and Filipino classics. All the staff members we met were super friendly. One particular staff member was Ivan Jimenez who went above and beyond to make us feel welcomed and comfortable during our dinner. A pro and a con of this place is it's quite isolated from the city. It's great because it's quiet and peaceful, but if you wanted to go out and explore Puerto Princesa, then you would be a bit disappointed as it is about 1 hour away from town though you could easily arrange transportation with the staff. Overall, I had a great time and would consider staying here again.
2 nachten verbleven in maart 2023
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Bruce,Thank you for taking the time to leave us such an amazing review. We are thrilled to hear that you and your mother had a wonderful time at Astoria Palawan and that you enjoyed all the amenities and activities we had to offer. We take pride in providing our guests with a comfortable and enjoyable experience, and we're glad to hear that you found your room spacious and clean, and the food delicious. We're also delighted to hear that our staff, particularly Ivan Jimenez, went above and beyond to make you feel welcomed and comfortable during your stay. We appreciate your feedback on the location, and we hope to have the opportunity to welcome you back to Astoria Palawan in the future. Thank you for choosing us as your destinationAlways your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very nice peaceful and quiet place to stay. Excellent service and hospitality. If you want to relax in nature, this is for you. If you want action and crowds, really the only thing is the water park, and it’s very nice, too.
3 nachten verbleven in maart 2023
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Guest,Thank you for taking the time to write this wonderful review about Astoria Palawan. We are thrilled to hear that you enjoyed your stay with us and found our service and hospitality to be excellent. It's also great to hear that you appreciated the peaceful and quiet environment as well as the water park. We hope to have the pleasure of welcoming you back soon for another relaxing stay in nature. Thank you for choosing Astoria Palawan!Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

NANCY

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2023
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear NANCY,Thank you very much for sharing your experience at Astoria Palawan. We are thrilled to hear that you enjoyed our peaceful and quiet location, excellent service and hospitality. We take pride in providing our guests with a relaxing and enjoyable stay in nature. We are also happy to hear that you found our water park to be a nice addition to your stay. We look forward to welcoming you back to Astoria Palawan in the near future!Always your Astoria,The Astoria Palawan Management

6/10 – Redelijk

Patricia, Drummondville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lors de notre arrivée à midi la chambre n’est pas prête , on nous informe qu’elle le sera à 14h.nous allons manger au resto de l’hôtel. A 14h la chambre n’est pas prête , 1H d’attente dans le lobby. On nous donne une chambre en compensation dans le nouvel édifice qui a une belle piscine neuve. Les options de resto sont limitées. Accès au parc aquatique gratuitement, idéal avec des enfants.
1 nacht verbleven in februari 2023

4/10 – Matig

Jamie

Negatief: Personeel en service, comfort kamer
6 nachten verbleven in januari 2023
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Jamie,Thank you so much for taking the time to leave us this review. Based on your score, we would appreciate it if you could message us regarding your experience, so we can give you a different experience the next time you stay with us.Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Adam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing resort. I cant think of anything negative to say. Staff is super friendly and helpful, food and entertainment were exceptional, rooms were clean and comfy. Only thing i might suggest is: use the resort transport, it is more reliable then a private van.
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Adam,Thank you so much for taking the time to write this wonderful review about Astoria Palawan. We are thrilled to hear that you enjoyed your stay with us and that our staff was friendly and helpful. We appreciate your feedback regarding resort transport and will certainly take it into consideration for future improvements. Thank you again for choosing Astoria Palawan and we hope to have the pleasure of welcoming you back soon.Always your Astoria,The Astoria Palawan Management

8/10 – Goed

Tim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Relaxing break
This is a nice hotel very rural so everything relies on the hotels facilities. Great very accommodating staff and nice ground’s especially with Christmas lights. No hand towels in the bedroom which was strange and no steps into the pool so for an older person could be difficult. Food obviously biased to Asian clientele so not always appealing to western tastes. However a nice place to relax and unwind for a few days
5 nachten verbleven in december 2022
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Tim,Thank you for taking the time to write this review of Astoria Palawan. We're happy to hear that you had a relaxing stay and enjoyed the hotel's facilities and grounds. We apologize for the lack of hand towels in your room and for any inconvenience this may have caused. We appreciate your feedback regarding the steps into the pool and the food and will take this into consideration as we continue to improve our services to cater to all of our guests. Thank you for choosing Astoria Palawan and we hope to welcome you back soon.Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Liza Marie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service, excellent food, friendly and hospitable community! Will definitely come back given another opportunity!
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Liza Marie,Thank you for taking the time to leave such a kind review about your experience at Astoria Palawan. We're thrilled to hear that you enjoyed our excellent service, food, and the hospitable community. We strive to provide our guests with an unforgettable experience, and we're glad we hit the mark for you. We look forward to welcoming you back in the future!Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Veronica

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I wish it was closer to downtown. However the hotel had shows at night and a delicious dinner to make up for the lack of nightlife in the area
2 nachten verbleven in november 2022
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Veronica,Thank you for taking the time to share your review of Astoria Palawan. We are glad to hear that you enjoyed the nightly shows and the delicious dinner we offered. We are sorry to hear that the location was not ideal for you, but we hope that the overall experience made up for it. We hope to have the pleasure of welcoming you back to our hotel in the future.Always your Astoria,The Astoria Palawan Management

4/10 – Matig

Isabelo Catungal

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Too far from activities
3 nachten verbleven in november 2022
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Isabelo Catungal,Thank you for your review of Astoria Palawan. We appreciate your feedback and are sorry to hear that our location did not meet your expectations. While we are located a bit further from downtown, we do offer shuttle services for our guests to get to nearby activities and attractions. We hope that despite this inconvenience, you were still able to enjoy our resort and the amenities we offer. We hope to have the opportunity to welcome you back in the future. Thank you for choosing Astoria Palawan.Always your Astoria,The Astoria Palawan Management

8/10 – Goed

Gary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2022
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Gary,Thank you for your kind review of Astoria Palawan. We are delighted to hear that you enjoyed our excellent service and the cleanliness and modernity of our rooms. We are also happy to hear that you felt safe and secure in our secluded area and that our staff were always willing to help. We apologize for the lack of nearby restaurants, but we are glad that you enjoyed our resort restaurant with good food and our weekend buffet style. Thank you for choosing Astoria Palawan, and we hope to welcome you back soon!Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

william

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was really friendly
1 nacht verbleven in september 2022
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear william,Thank you for taking the time to write such a great review about Astoria Palawan! We are thrilled to hear that you enjoyed your stay with us and that our staff went above and beyond to provide you with excellent service. We apologize for the inconvenience of not having nearby restaurants, but we are happy to hear that you enjoyed our resort's restaurant. We hope to have the pleasure of welcoming you back soon!Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

william

2 nachten verbleven in september 2022
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear william,Thank you for your review! We are thrilled to hear that you had an excellent experience at Astoria Palawan. We take pride in our staff and their dedication to providing exceptional service to our guests. It's great to know that you felt safe and secure during your stay and that you found our rooms clean and modern. We understand your concern about the lack of nearby restaurants, but we are glad that you enjoyed our resort restaurant and the weekend buffet. Thank you for choosing Astoria Palawan and we hope to see you again soon!Always your Astoria,The Astoria Palawan Management

8/10 – Goed

JENNIFER

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2022
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear JENNIFER,Thank you for your kind words about our resort and the staff. We are thrilled to hear that you had a great experience with us and enjoyed the modern and clean room, as well as the excellent service provided by our team. We appreciate your feedback regarding the lack of nearby restaurants and will take it into consideration for our future development plans. We hope to welcome you back soon and thank you again for choosing Astoria Palawan.Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Billy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved this place. Many fun activities and things to do. Staff and food was great!
7 nachten verbleven in augustus 2022
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Billy,Thank you for taking the time to share your positive experience at Astoria Palawan. We are thrilled to hear that you enjoyed your stay with us and found our staff and food great. Your feedback is very important to us and we hope to welcome you back for another enjoyable stay in the future.Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Evelyn

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service by everyone. Staff will always greet you with a smile. They are all attentive, helpful, and has positive attitude. Our room is clean and modern. The hotel is in secluded area but I felt secured. I observed facility securities were making rounds. There is always someone willing to help. The one thing that I don’t like was there were no nearby restaurants. The resort though have a very nice restaurant with good food. Weekend is buffet style.
2 nachten verbleven in juli 2022
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Evelyn,Thank you for taking the time to share your experience at Astoria Palawan, we are so glad to hear that you enjoyed your stay with us! We pride ourselves on our excellent customer service and clean, modern rooms. It's great to know that our staff was attentive, helpful, and had a positive attitude during your stay. We're sorry to hear that the lack of nearby restaurants was a disappointment, but we're glad to hear that you enjoyed the food at our resort restaurant. We hope to have the pleasure of welcoming you back soon!Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Dasol

2 nachten verbleven in december 2019
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Dasol,We are thrilled to hear that you enjoyed your stay at Astoria Palawan! We take pride in our resort and our staff, who work hard to ensure that our guests have a memorable and enjoyable experience. Thank you for taking the time to share your positive review with us. We hope to have the pleasure of welcoming you back soon!Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Felipe

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Felipe Cabacoy
the place is beautiful and staff are all wonderful, very pleasant and accommodating. My family and I look forward going back at Astoria Palawan a year or so.
3 nachten verbleven in januari 2020
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Felipe,Thank you for taking the time to write this kind review about your experience at Astoria Palawan. We're delighted to hear that you enjoyed the beauty of our resort and our staff's warm hospitality. We look forward to welcoming you and your family back soon for another memorable stay. If you have any suggestions or feedback, please don't hesitate to let us know.Always your Astoria,The Astoria Palawan Management

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2020
Reactie van The Astoria Palawan Management op 31 jul 2023
Dear Guest,Thank you for the kind review of Astoria Palawan! We're thrilled to hear that you enjoyed your stay with us and that our staff made your experience even better. We would love to welcome you and your family back anytime. Please do not hesitate to contact us if you need any assistance with future arrangements.Always your Astoria,The Astoria Palawan Management

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible
So bud..Never visit.
1 nacht verbleven in februari 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2020

10/10 – Uitstekend

Mackay, Manitoba Canada

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The peaceful surrounding, cleanliness and everyone is so kind and always there to help you. We stayed for seven nights and really enjoyed our vacation.
7 nachten verbleven in februari 2020
Reactie van The Astoria Palawan Management op 21 feb 2020
Dear Mackay, Thank you for giving us a perfect rating. We are over the moon to hear that we've made you feel completely at home during your stay with us. Take heart that we will always go the extra mile to ensure that everything is of its highest quality with your every return. Fancy a slice of our famous Astoria bibingka the next time around? Best regards, The Astoria Palawan Management

8/10 – Goed

kazuhiro

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2020

10/10 – Uitstekend

Adlan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pool was great. Service excellent.. rooms were immaculate
1 nacht verbleven in januari 2020

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in januari 2020

6/10 – Redelijk

Maclyn

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good but not great
Outstanding service and range of activities, but the restaurant/food were underwhelming in terms of efficiency, consistency, & variety (although the breakfast was nice). Walls are a bit thin as well and the power kept going in and out at night. It’s far from the city center as well.
2 nachten verbleven in januari 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
1 nacht verbleven in januari 2020
Reactie van Guest Relations Manager op 7 feb 2020
Dear guest, We at Astoria Palawan are always on the move to ensure that everything is of its highest quality for your total enjoyment. Rest assured that we will continue to do our best to ensure the best experience for you and our future guests. We hope to see you again soon as we aim for your perfect rating! Best regards, The Astoria Palawan Management