Een gratis shuttleservice van/naar het strand, ligstoelen aan het strand

Beoordelingen van Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

3.5 out of 5
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 400 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 293 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 141 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 94 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 74 van 1002 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Buena en general.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Holly

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff made the stay for sure! Miriam and Jorge especially :) The beachside and poolside bars and snack bars were awesome. Wish there was wifi in all of the rooms, and the buffet could have used more pico de gallo/guacamole and chip appetizer options. Definitely reserve a night at the a la carte restaurant (the black bean cream soup was the best soup I have potentially ever had) at the host station first thing weekday mornings, that was a wonderful dining experience. Good value for your money and would recommend!
5 nachten verbleven in april 2024
Reactie van Mariana Sandoval, Guest Service op 30 apr 2024
Dear Holly,We really appreciate your kind opinion. We are glad to know that you've enjoyed your stay. We will continue working hard to provide you always the best service. Thank you for your preference.

8/10 – Goed

Julie Lynn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our 5th stay!!! We love their hospitality 😎☀️🌺🌴
7 nachten verbleven in april 2024
Reactie van Mariana Sandoval, Guest Service op 30 apr 2024
Dear Julie Lynn,We are so glad to know that you have been choosing us for too many times.We always will be happy to be your hosts.Kindly,

10/10 – Uitstekend

Jose Fernando Souza

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good staff. Only problem is not being allowed to bring guests in after 10 PM. Let people have fun!
3 nachten verbleven in april 2024
Reactie van Mariana Sandoval, Guest Service op 22 apr 2024
Dear José, Thank you for your opinion. Your comments are really important for us, you can make sure that we considered your suggestions.Thank you for your preference.Kindly,

10/10 – Uitstekend

Ryley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Janeth Saldaña op 19 apr 2024
Estimado Ryley:A nombre del personal de Hacienda Buenaventura Hotel & Mexican Charm, le damos las gracias por su evaluación deseamos tenerlo pronto de regreso

8/10 – Goed

Luna

Positief: Netheid, personeel en service
First, I can’t express enough how attentive and caring the staff were. The hotel is outdated but very clean and the staff member are the gold of this hotel.(they are truly amazing, BIG THANKS) This is a good place for Solo travelers and for people who just want to relax by the pool, away from a party scene. The hotel is located close to the port so it’s very convenient for boat tours. Not recommended if you are looking for a fancy and new facility or if you want to have a nice beach side hotel experience. The hotel is located about 500m away from the beach. You can walk or take a shuttle bus from the hotel.The staff serve drinks there but not the best beach experience.
4 nachten verbleven in april 2024
Reactie van Mariana Sandoval, Guest Service op 17 apr 2024
Dear Ms. Luna,We really appreciate your kind opinion, we are very happy to know that you've enjoyed your stay at our beautiful hacienda and as you mentioned, our staff is the heart and essence of this place.We would be more than happy to see you back soon.Kindly,

10/10 – Uitstekend

Josue Gumercindo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio de parte de todo el personal, tranquilidad y seguridad, nos vemos pronto de nuevo
3 nachten verbleven in april 2024
Reactie van Mariana Sandoval, Guest Service op 17 apr 2024
Estimado Sr. Josue,Estamos muy contentos de saber que disfrutó su estancia Esperamos su visita muy pronto!

10/10 – Uitstekend

Diann

4 nachten verbleven in april 2024
Reactie van Mariana Sandoval, Guest Service op 29 apr 2024
Dear Diann, We really appreciate if you would be so kind as to let us know your experience during your stay with us.Best,

6/10 – Redelijk

jake

Reisde met partner
Positief: Netheid, personeel en service
Its rustic and charming, the food is disappointing! The staff was amazing!
3 nachten verbleven in april 2024
Reactie van Janeth Saldaña op 9 apr 2024
Dear Jake:Thank you for taking the time to evaluate us, we regret not having met your expectations, we will take your comments into account to improve the points you mention.We hope you give us the opportunity to visit us again.Best regards

10/10 – Uitstekend

Lilia

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love this hotel, small, sweet, family oriented, people are very polite, happy and helpful. My kids love it :)
1 nacht verbleven in april 2024
Reactie van Mariana Sandoval, Guest Service op 8 apr 2024
Dear Lilia,We are really happy to know that you've enjoyed your stay. We would like to be your hosts again.Thank you for choosing us.

8/10 – Goed

Rodrigo Sebastián

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Mariana Sandoval, Guest Service op 6 apr 2024
Estimado Rodrigo, Agradeceriamos sumamente si pudiera compartir con nosotros su experiencia durante su estancia en nuestro bello hotel. Cordialmente,

10/10 – Uitstekend

alejandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unas vacaciones muy amenasy se regreso
3 nachten verbleven in maart 2024
Reactie van Mariana Sandoval, Guest Service op 4 apr 2024
Estimada Srta. Alejandra, Nos alegra saber que ha disfrutado de su estancia en nuestra cállida hacienda. Sus opiniones siempre nos ayudan a mejorar.Esperamos verlos muy pronto. Cordialmente

8/10 – Goed

Marita Michele

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the Mexican Charm about the property. Staff were very friendly and attentive. Food was good. Service was great. Love the smaller size of the report and how easy it is to get around. Would be great if beach was closer, but it is not a far walk. I would definitely stay here again. I have stayed in many five star resorts and the service we received here was far better than any 5 star resort we have styed in. .
7 nachten verbleven in maart 2024
Reactie van Mariana Sandoval, Guest Service op 4 apr 2024
Dear Marita, I'm really glad to know that you've enjoyed your stay, our big proposal is to create amazing memories for you. We hope to see you back soon.Thank you for your preference.Kindly,

4/10 – Matig

Luis

Negatief: Personeel en service
Bad service and bad food
2 nachten verbleven in maart 2024
Reactie van Janeth Saldaña op 5 apr 2024
Dear LuisWe are very sorry for not having met your expectations with the service and the food, we would have loved to have had the opportunity to know during your stay what you did not like so that we could support you and leave with a good impression of all of us who are part of Hacienda Buenaventura hotel & Mexican Charm, we hope you give us the opportunity to visit us again.

10/10 – Uitstekend

Fernando

Positief: Personeel en service, voorzieningen
Esta bien precio calidad... Las bebidas muy dulces... No son suficientes los camastros de la alberca
1 nacht verbleven in maart 2024
Reactie van Mariana Sandoval, Guest Service op 1 apr 2024
Estimado Fernando, Agradecemos sumamente sus comentarios. Su opinion es verdaderamente importante para nosotros porque de esta manera pdoemos mejorar nuestros servicios.Cordialmente,

8/10 – Goed

Harry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024
Reactie van Mariana Sandoval, Guest Service op 29 mrt 2024
Dear Harry, We would really appreciate if you can share with us your experience during your stay at our resort.Kindly,

10/10 – Uitstekend

Curtis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hacienda has the best and most helpful staff. The facility is true Mexican charm. Beautiful grounds and pool. Good food and a pleasant Mexican experience.
3 nachten verbleven in maart 2024
Reactie van Mariana Sandoval, Guest Service op 28 mrt 2024
Dear Curtis,We are really glad to know that you've enjoyed your stay with us, this make us keep working hard to provide you the best service.We hope to see you back soon! Kindly,

6/10 – Redelijk

Catalin

Positief: Personeel en service
5 nachten verbleven in maart 2024
Reactie van Mariana Sandoval, Guest Service op 28 mrt 2024
Dear Catalin,We would like to know your opinion about your experience during your stay at our beautiful resort. Your comments are very important for us. Kindly,

8/10 – Goed

Sandra Jean

Reisde met een groep
Not even staff in some places and food could be better Beach needs a bathroom
7 nachten verbleven in maart 2024
Reactie van Mariana Sandoval, Guest Service op 25 mrt 2024
Dear Sandra Jean, We really appreciate your opinion because in that way we are able to improve. We will work hard to provide you the best quality service.Kindly,

8/10 – Goed

Misato

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service, food and property are nice. Especially the staff were very kind and warm to my family including three kids. The only disappointment was the hotel didn’t provide any alternative service to the guests with minors who can’t go to only-adult restaurant even though the receptionist said it could. I wish family could have more option to dine in.
3 nachten verbleven in maart 2024
Reactie van Mariana Sandoval, Guest Service op 25 mrt 2024
Dear Misato,We really appreciate your opinion. Your comments are very helpful for us because we can improve our service. We will work hard in the subjects you marked so the next time you decide to visit us you will have the best quality service.We hope to see you back soon.Kindly,

8/10 – Goed

Ronald

Basic nice place
5 nachten verbleven in januari 2024
Reactie van Janeth Saldaña op 9 apr 2024
Dear RonaldThank you for taking the time to review us, we hope you give us the opportunity to visit us again.Best regards

8/10 – Goed

Ann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great for a short stay but very limited amenities for a longer stay. Good value for money.
1 nacht verbleven in maart 2024
Reactie van Mariana Sandoval, Guest Service op 16 mrt 2024
Dear Ann,We appreciate your comments. Your opinion is very important for us, as we can keep improve our services.Kindly,

6/10 – Redelijk

Angelika

Das Hotel ist sehr. Das Preis leistungsverhältniss ist aber ok.
2 nachten verbleven in maart 2024
Reactie van Mariana Sandoval, Guest Service op 12 mrt 2024
Dear Angelika We really appreciate your opinion about your experience during your stay.I assure you that we will work hard to provide you the best service. We hope to see you back soon.Best,

8/10 – Goed

Susanne

Positief: Netheid, personeel en service
6 nachten verbleven in maart 2024
Reactie van Mariana Sandoval, Guest Service op 10 mrt 2024
Dear Susanne, We really appreciate if you can share with us your opinion about your experience during your stay at our beautiful resort.Best,

10/10 – Uitstekend

Donna and Ken

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I recently returned from a months stay. We chose the Hacienda because we prefer smaller, quaint resorts with traditional colonial Mexican decor. We can't say enough about all the employees. Everyone was pleasant, kind, helpful and hard working. On several occasions we experienced and witnessed many employees"going the extra mile". Guest Services, Mariana and Julio were exceptional. I suffered an injury and was taken to emergency, unable to walk. Upon my return they had arranged a room for us on the first floor. Ours was on the 3rd floor, stairs only. We were flying home the next day. The front desk allowed us a late checkout.. Mariana was very thoughtful and brought breakfast to our room, as we were busy packing. We will be forever grateful for her kindness and help. The garden area is lovely and well cared for. Also, the pool and deck area were cleaned nightly. The only complaint is there isn't a washroom at the beach club. Although it's not far to walk back to the hotel, many stayed at the pool, thus it was to capacity most days.
28 nachten verbleven in februari 2024
Reactie van Mariana Sandoval, Guest Service op 11 mrt 2024
Dearest Donna and Ken, We really appreciate the time you spent to write this kind review.We are glad to know that you've enjoyed your stay even with that injury, It was a real pleasure to help you.We will work hard to provide you always the best service. Please comeback next year! Kindly,

10/10 – Uitstekend

Kristie-Lin

5 nachten verbleven in februari 2024
Reactie van Mariana Sandoval, Guest Service op 7 mrt 2024
Dear Kristie, We would be more than happy to know your experience during your stay at our resort. Your opinion is very important for us. Kindly,

6/10 – Redelijk

Glenn Wilmot

Positief: Staat van de accommodatie en faciliteiten
28 nachten verbleven in februari 2024
Reactie van Mariana Sandoval, Guest Service op 7 mrt 2024
Dear Glenn, We would be more than glad to know your opinion about your experience during your stay. Kindly,

8/10 – Goed

Erika

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Unsafe walking to go to beach, I expecting to see the beach beside the hotel like the site show but that wand the case the beach that are designed for this hotel was not clean or nice especially the service come from the hotel ..
3 nachten verbleven in februari 2024
Reactie van Mariana Sandoval, Guest Service op 11 mrt 2024
Dear Erika, I'm sorry that you had this impression, however, the website shows that the concessioned beach area is located less than 500 meters from our resort, however, we really work hard to keep our area in the best conditions for you. We would really like to see you again. Kindly,

10/10 – Uitstekend

TOM and DIANE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The food was disappointing
2 nachten verbleven in februari 2024
Reactie van Mariana Sandoval, Guest Service op 10 mrt 2024
Dear Tom and Diane,We appreciate your opinion as in this way we can improve all of our services and I'm really sorry for not being able to reach you out during your stay to see what was happening, however, we will work hard in this subject.If you decide to comeback we will be more than happy to see you again. Best,

8/10 – Goed

Nicola, Edmonton

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The need to extended the w5 to the room have a little bet to change the food and special the soop for enterteniment to have a karaoke night once week if is possible overol ok
21 nachten verbleven in februari 2024
Reactie van Mariana Sandoval, Guest Service op 1 mrt 2024
Dear Nicola, We really appreciate your comments, because in that way we can realize what we have to improve.We will work hard to provide you the best quality service! Kindly.

2/10 – Ontzettend slecht

Griselda

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Mariana Sandoval, Guest Service op 1 mrt 2024
Dear Griselda, I would love to know how your experience at our resort was. Your opinion is very important for us!Kindly,

10/10 – Uitstekend

Glenn E

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
My home away from home. Loved the atmosphere and especially my friends there!
7 nachten verbleven in februari 2024
Reactie van Mariana Sandoval, Guest Service op 27 feb 2024
Dear Gleen, We love that you are happy at our resort! you are also our family!We would be mroe than happy to have you back! Kindly.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved this place and will definitely come back! Service was excellent and food was great. It is located in a central spot near the beach and close to downtown.
4 nachten verbleven in februari 2024
Reactie van Mariana Sandoval, Guest Service op 25 feb 2024
Dear Christopher, Thank you so much for your kind review, we are glad to know that you've ejoyed your stay with us. We will work hard to keep provide the best service.We look forward to you!best,

10/10 – Uitstekend

Brooklyn Tracy

Positief: Staat van de accommodatie en faciliteiten
A wonderful place to stay! First time to Puerto Vallarta and we loved it. Easy transportation to the Malecón and old town. Highly recommend, staff are courteous and accommodating. Rooms and grounds are very well kept and clean
10 nachten verbleven in februari 2024
Reactie van Mariana Sandoval, Guest Service op 18 feb 2024
Dear Brooklyn, Thank you so much for your kind review. We will keep working hard to improve all our services to still providing you the best quality. We look forward to your next visit, thank you so much for choosing us!Best,

8/10 – Goed

Benjamin

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
The property is as advertised: "Mexican Charm". This an older hotel but the staff take great pride in making your stay pleasant. The food was really good, and the pool area was very nice. The service around the pool is always good as was the service in the restaurant. The beach is a block away with a service bar out on the sand to keep you in drinks. Not fancy but well suited for sitting in the sun. The rooms are older, but clean and this was an affordable choice for our group to go off on an excursion to the rodeo in El Colorado. It worked perfectly.
4 nachten verbleven in februari 2024
Reactie van Mariana Sandoval, Guest Service op 18 feb 2024
Dear Benjamin, Thank you for the time you spent to write this review. Your opinion is very helpful for us, because we can still improve each detail. We would like to see you soonKindly,

6/10 – Redelijk

Jaclynn

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The 200 was a bit intimidating
1 nacht verbleven in februari 2024
Reactie van Mariana Sandoval, Guest Service op 18 feb 2024
Dear Jaclynn,We would really appreciate if you can let us know your opinion about your experience during your stay with us.Your comments are really important for us.Kindly,

10/10 – Uitstekend

Jose Carlo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Excelente servicio de todos los empleados. Lo único malo es que no tienen baño en la playa
4 nachten verbleven in december 2023
Reactie van Mariana Sandoval, Guest Service op 18 feb 2024
Estimado José Carlo,Apreciamos sumamente sus comentarios, éstos son muy importantes para nosotros porque nos ayudan a mejorar. Cordialmente,

6/10 – Redelijk

John

14 nachten verbleven in januari 2024
Reactie van Mariana Sandoval, Guest Service op 24 mrt 2024
Dear John,We will appreciate if you can share with us your experience during your stay at our resort. Your opinion is very important for us.Best,

6/10 – Redelijk

Rejeanne

Reisde met partner
Positief: Personeel en service
The staff was great The pool was nice The rooms were old Was a retirement community, probably best for older people.
4 nachten verbleven in januari 2024
Reactie van Mariana Sandoval, Guest Service op 10 feb 2024
Dear Rejeanne, Thank you so much for share your opinion with us, we really appreciate it. Actually, our resort fits to all kind of tourists and I think that is one of our advantages. We would be more than happy to see you again. Kindly,

8/10 – Goed

Alfonso, Milwaukee

Reisde met een groep
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
El hotel es muy tradicional pero está súper limpio y su gente es muy cálida y amable
2 nachten verbleven in februari 2024
Reactie van Mariana Sandoval, Guest Service op 5 feb 2024
Estimado Sr. AlfonsoAgradecemos sumamente su comentario, nos complace saber que su estancia fue agradable y reconfortante. Esperamos tenerlo nuevamente con nosotros muy pronto! Cordialmente,

8/10 – Goed

Jenny

Positief: Netheid, personeel en service
5 nachten verbleven in januari 2024
Reactie van Mariana Sandoval, Guest Service op 5 feb 2024
Dear Jenny,We would love to know how your experience was, because your opinion is very important to us.Kindly,

8/10 – Goed

ROBERT, BAYFIELD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Mariana Sandoval, Guest Service op 4 feb 2024
Dear Robert, We would be more than glad to know your opinion about your experience at our resort.Best,

4/10 – Matig

Francisco

Reisde met familie
The property definitely needs an upgrade but making sure it keeps it’s old facade
3 nachten verbleven in januari 2024
Reactie van Mariana Sandoval, Guest Service op 4 feb 2024
Dear Francisco, Thank you so much for your comments. Your opinion is very helpful for us so we can improve our service. Kindly

8/10 – Goed

Anne-Lise

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Charmant hôtel, bon buffet, bien situé.
4 nachten verbleven in januari 2024
Reactie van Mariana Sandoval, Guest Service op 30 jan 2024
Chère Anne-Lise, nous apprécions grandement vos commentaires, ils sont très importants pour nous.Nous attendons avec impatience votre visite à nouveau.

8/10 – Goed

Itsuko

3 nachten verbleven in januari 2024
Reactie van Mariana Sandoval, Guest Service op 24 mrt 2024
Dear Itsuko, We will really appreciate if you can share with us your experience during your stay at our resort because your opinion make us improve our service.Kindly,

10/10 – Uitstekend

janet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We have stayed there before and really like this property . We will return
1 nacht verbleven in januari 2024
Reactie van Mariana Sandoval, Guest Service op 29 jan 2024
Dear Janet,Thank you so much for you kind comment. We are glad to know that you've enjoyed your stay and we really appreciate your loyalty as our guest.We would love to see you again at our resort.Kindly.

8/10 – Goed

Linda

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff was friendly. Unpacked in room only to discover zero electrical outlets by the beds so no place to plug in CPAP machine. Laura at front desk went with me to check the 5 unoccupied rooms and 2 of the 5 had an outlet by the bed. Thus, we were able to move to new room w outlet although that required packing & unpacking again on an already long travel day. Cutbacks in food quality and entertainment were noticeable but understandable given the high inflation in food costs.
6 nachten verbleven in januari 2024
Reactie van Mariana Sandoval, Guest Service op 29 jan 2024
Dear Linda, I really appreciate the time you spent to write this review. Your opinion is very helpful for us. I'm glad to know that Laura were able to assign you a room with the with the features you were looking for. However I assure we will work on the details you marked, so next time you stay with us will get a better quality in our products and services, as you and your loved ones deserve. We hope to see you back soon. Thank you for your preference. Kindly,

2/10 – Ontzettend slecht

Johnny

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Mariana Sandoval, Guest Service op 28 jan 2024
Dear Johnny, We would really appreciate if you can share with us your experience during your stay at our resort. Your opinion is very important for us.Kindly,

6/10 – Redelijk

Audrey Alicia

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van Mariana Sandoval, Guest Service op 28 jan 2024
Dear Audrey, We would be more than happy to know how your experience was. Your comments are really important for us.Best,

10/10 – Uitstekend

Liosmar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Mariana Sandoval, Guest Service op 28 jan 2024
Dear Liosmar,We would really appreciate if you can share with us your experience during your stay at our friendly resort.Your opinion is very important for us.Best,