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Beoordelingen van Los Tules Resort

4 out of 5
Los Tules Resort
Blvd Francisco Medina Ascencio, S/n Int Los Tules, Puerto Vallarta, JAL

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 36 van 141 beoordelingen" "
Gastenscore: 8 - Goed. 42 van 141 beoordelingen" "
Gastenscore: 6 - Redelijk. 30 van 141 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 141 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 141 beoordelingen" "

7,0/10

Netheid

7,2/10

Personeel en service

5,4/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
We love this property for the feel of a hacienda. Great and clean pools and love the Cafe Chapultepec for meals by the pool and views of the ocean. Balcony rooms have a nice view of the harbor. Beautiful flowers and palms and many pools give it a personal feel.
2 nachten verbleven in september 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
EStá bien, pero caro para lo que ofrece.Nada que ver el cuarto con lo que promocionan en la foto de internet.
2 nachten verbleven in juli 2019

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2019

8/10 – Goed

Lisa, St Louis

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
This property was priced well for the age and lack of updates. The interior was the same as the original decor when the resort first opened in the early 80's. I was initially put off but once I saw the spectacular view I felt like I had made the deal of the century! I was eventually able to get much needed additional cleaning done (some by the housekeeper some by me) but never got towels that didn't look like old rejects. Overall the size of the room with kitchen, the massive deck with gorgeous view and the numerous pools with lucious landscapes over shadowed the negatives. Also, the pool cafe has great food and exceptional staff!!!
10 nachten verbleven in oktober 2018

4/10 – Matig

jea, san francisco

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible smell
My matress smell like vomit, they gave me such a terrible room
1 nacht verbleven in maart 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We have stayed 13 times and will stay again!

10/10 – Uitstekend

Angelica, Monterrey

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente
De lo mejor excelente en todos los aspectos solo al inicio un detallito con una persona de recepcion q me dijo q no estaba mi reservacion y me mandaron a una habitacion provisiinal y bueno al fin de cuentas si estaba mi reserva pero al otro me cambiaron de habitacion

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wow its a hotel?
If you like giant roaches and doors that look like that have been broken into this is your spot. I have never stayed any place so bad, and didn't sleep at all, checked in at 3rd and was out the door at 5am.....

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Cheap hotel by a small beach. Rooms aren't modern or anything, but again, its cheap.

4/10 – Matig

Melissa , Shelton, WA

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful grounds but standard hotel room not nice
We booked a stay in a standard hotel room. The room was very dark and dank, fixtures were not operable and required repair, never were able to acquire a safe key to safe in unit, front desk were less than helpful in resolving any issues. Standard hotel room has no view and no patio or balcony and no ocean view. Very outdated and require some upgrading. Majority of the staff were helpful, excluding check in and front desk staff. There appeared to be some nicer units in the complex, would use caution if booking to ensure you were in one of the nicer, upgraded rooms. I would not recommend this hotel to anyone, nor would I choose to stay in this property again.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Condos on the beach
Our whole family stayed there in three different condos. My daughter and husband with two small children stayed in a large 3 bedroom 3 bath and it was absolutely top rate, a five. The staff especially Maricio, our "concierge", was so helpful with everything we needed. My son and his wife stayed in a small studio and my partner and I had a large studio. I would rate his a three, comfortable but very small and ours was larger and very nice but with an old bathroom so I would rate ours a four. The grounds with 5 different pools and the views from our rooms were all fantastic. The only restaurant on the grounds is very average.

2/10 – Ontzettend slecht

EMI, Menahga, MN

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awful 11-1101 (room no.)
Again,this was awful. Seem it was an left over room

2/10 – Ontzettend slecht

M Alejandra, Distrito Federal

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fatal!!! La habitación deplorable!!
El hotel está en pésimo estado de conservación. Al menos el cuarto asignado edificio 11 habitación 1101. No era una habitación con dos canas dobles como lo reserve. Me entregaron una habitación con una cama supletoria que salía debajo de la "cama" principal que era una especie de sofá del tamaño de una cama doble. Lamentable para hoteles.com que el hotel no cumpla con lo que en línea ofrecen tengo fotografías de la habitación si el departamento de atención al cliente quiere darle seguimiento. Además el sanitario del cuarto estaba tapado.

6/10 – Redelijk

Geverifieerde reiziger

Nice old style Mexican resort on the beach
Reception at check in was average. Our room was on the fourth floor with no elevator and difficult stairs esp. for partner who is 90....reception stated that there was no opportunity to change room. The room amenities old and not well maintained eg. no way to lock room safe, cupboard handles that came off in our hands

4/10 – Matig

Mario

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
El cuarto no era el de la foto y deja mucho que desear

4/10 – Matig

gabriel, Edo Mex

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Se robaron mi reloj : (
A pesar de que se comento la situacion nadie se hizo responsible, su caja de seguridad no sirve y el control remoteo de la tele no funcionaba. muy poca atencion

8/10 – Goed

Alejandra, N.L.

Positief: Personeel en service
Los Tules
El personal nos dio una atencion personalizada y excelente, esta muy comodo el hotel, muy centrico y buenas instalaciones, la comida del restaurante muy rica. Lo recomiento 100%

6/10 – Redelijk

Kathryn, Santa Fe, New Mexico

Negatief: Netheid, staat van de accommodatie en faciliteiten
Disappointment in upkeep of apartments
I had a timeshare at Los Tules until about 8 years ago. It is a beautiful setting on the beach, the grounds are gorgeous and the 8 pools immaculate and the outsides of the buildings are kept up. Unfortunately it is very old and rundown inside the apartments. I had a studio which had a gorgeous view but that is all it had. The studio was very dirty, rundown, no hand or cup towels, no soap, no blankets, kitchen appliances very old, poorly supplied with few mismatched dishes, pots and pans among other shortcomings--obviously not ready for occupancy. The next morning I told them the studio was completely unacceptable. They changed me to a much better and bigger studio with nice view. Different companies and individuals own and run the resort and I am sure there are many accommodations that have been updated and nice. I went there for old times sake and did not expect a whole lot, but the places I saw definitely need attention and updating. The staff are friendly and I love the low-rise Mediterranean villa design in a town of nothing but high-rise hotels and condos. Some big company needs to buy the resort and modernize the interiors. Then it would be really wonderful!

6/10 – Redelijk

Carlos Alberto, Cd. Juarez chihuahua

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Regular la estancia
Estuvo bien la estancia nada mas los cuartos están sucios y con muchos desperfectos las camas duras como piedras

10/10 – Uitstekend

James, Tulsa, OK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful Room with Ocean View
Most beautiful resort in Puerto Vallarta. The grounds are massive and very well manicured. One of the few resorts that has land with it as well as beautiful beaches. The only drawback was the timeshare salespeople trying to constantly get you to participate in their program. Would definitely stay again.

6/10 – Redelijk

AGUSTIN, Tequila, Jalisco, México.

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
HABITACIÓN MUY VIEJA, EN ESTA OCASIÓN: DECEPCION
El año me hospedé aquí con mi familia y no tuve ningún problema. Lamentablemente en esta ocasión, con amigos, no fué así. Me dieron una habitación súper vieja, alejada de todo, las persianas rotas, en las mañanas el sol pegaba de frente. El aire acondicionado no sirvio todo un dia, el baño tiraba agua. Muy decepcionado de este hotel. Creo que lo tienen bastante abandonado, la recepción parece de los años 70's. Lo salva sus bonitas areas verdes y albercas y la atención de la señora Marina, que siempre trata de dar una solución a cualquier percance. De seguro, ya no regreso NUNCA a este hotel. CONSEJO:si pueden pagar un poco más, elijan algo más nuevo, de seguro valdrá la pena el gasto extra.

4/10 – Matig

RICARDO EMILIO, Mexico D.F.

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
que triste que esta opcioneste mal
estuvo deficient para empezar porque no tenian la confirmacion de la reservacion Nos dieron un cuarto donde aparecio una cucaracha y el servicio de ama de llaves nunca trajo el papel sanitario y tuvimos que comprarlo nosotros A diferencia del resy to de las habitaciones (que habiamos tenido enn los dias anteriores a traves de Royal Holliday) esta estaba sucias) a la entrada habia retos de un mosquitero y un mueble Viejo Conclusion muy malas condiciones en esta area El lugar explendido y las instalaciones(albercias jardines etc ) Magnificos Lastima de esta seccion

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid, comfort kamer
Bonito Hotel, pésima habitación.
Muy bonito Hotel aun lado de la playa con varias piscinas muy limpias pero cuartos de hotel muy reducidos y con mobiliario muy viejo (tv, camas, baño, buro, etc) y colchones muy incomodos.

8/10 – Goed

jorge, GUADALAJARA

BUEN LUGAR
LAS HABITACIONES UN POCO VIEJAS, PERO EN GENERAL NO TENGO QUEJAS, MUY BUENA ESTANCIA.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

8/10 – Goed

Isato

Positief: Netheid, personeel en service en comfort kamer
Enjoying
Very nice place. The room was clean and confortable. No noise was heard front the neighboring rooms. Beachfront was extraordinary. The beach is easily accessible and the sand very clean. The hotel stall was readily available to help when needed, and very amicable. The breakfast is good and very affortable. Secluded from the overwelming crowded area of the main Puerto Vallarta, this is a very nice place to stay.

8/10 – Goed

coralia, Cd de mexico

Positief: Netheid, personeel en service en comfort kamer
Muy buena atencion y buena ubicacion
Buena limpieza y atencion super esmerada, le hace falta mantenimiento a las habitaciones, muy buena ubicacion

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
III CONGRESO DE ECOSISTEMAS DE MANGLAR
Fue muy poco el tiempo que estuve en el Hotel por lo que mi opinión podría ser aventurada.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
Hotel cómodo y práctico.
Práctico, cómodo, cercano, accesible, en buen estado de conservación, precio justo.

4/10 – Matig

Mario MZ, Edo Mex

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
sin respetar la reservacion
Solo porque reserve y pague con meses de anticipacion no busque otro hotel, pesimo trato a los huespedes, este lugar es operado por 4 diferentes compañías, y solo les interesan sus clientes fijos, el huesped ocasional es discriminado, jamas volveremos, y espero que esto sea considerado por los demas, yo reserve y pague 2 habitaciones dobles y me querian dar una king y una con 2 camas individuales. El aire acondicionado no funcionaba, hasta para cambiar las toallas de alberca se complica. PESIMO SERVICIO.

2/10 – Ontzettend slecht

Carlos, Princeton, NJ

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible experience...
Let me start by stating that my family has been traveling to this hotel for the last 27 years, as they have a shared condo there, it's been usually a very nice experience This summer I decided to join them so I booked a room guessing it will be fairly under similar conditions. Early after arriving, we learned that the facility is now divided and administered by four different groups. We got a room managed by "Los Tules Mexican Resort", booked through Expedia, while the rest of my family got the usual room (administered now by Royal). Their room was as usual clean, well maintained, etc; while ours was terrible. TV was ancient and broken, as the WC and barroom cabinet. AC leaked continuously all week; moreover, room was infested with cockroaches... The worst part was the manager response, basically she explained there was little she could do, other than trying to change the TV, which she never did. I strongly advise anyone considering this hotel, to double check who is managing the room you will get. Based on what I read on previous reviews (and the rest of my family) you could get a good room, but for me in brief words, it's been the worst experience I've ever had staying at a touristic resort.

8/10 – Goed

Carlos Jimenez, Guadalajara

Positief: Netheid, personeel en service en comfort kamer
Excelente Vista a la Bahia y areas verdes
Es un muy buen hotel para relajarse, con buenas instalaciones, muchas albercas limpias, areas verdes muy agradables y lo mejor es la vista que tiene a toda la bahia. El personal es muy amable y el servicio de restaurante tambien lo destaco como muy bueno.

10/10 – Uitstekend

Rod Vogel, Salt Lake City

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tropical Garden
This is the second time I have stayed at Los Tules. I especially loved the coco palms and all the flowers in the garden. I felt completely safe there during the day and night.

6/10 – Redelijk

AGUSTIN ARCE RUBIO, Tequila, Jalisco México.

¡ RIEGUEN LAS PLANTAS !
Bonito hotel para familias y amigos... El cuarto muy agradable, con excelente vista al mar. Las instalaciones son viejas, deberían modernizarlas, pero el precio por habitación es razonable, bonita playa y albercas agradables... Las plantas de las habitaciones muy tristes, les faltaba agua, lo bueno que habia un manguera y las regamos... Muy recomendable si no desean gastar mucho dinero en hospedaje; cómodo y bien ubicado...

8/10 – Goed

Jpk

Positief: Personeel en service

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
mala experiencia
yo separe una habitacion con dos camas matrimoniales y me dieron una sin balcon,solo una ventana al mar y cama king size,ademas me entere que son varios socios y cada uno tiene sus edificios,por internet el unico que aparece es expedia,MUY MAL no vuelvo con ustedes

2/10 – Ontzettend slecht

Rob, S

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Would not stay again
Horrible experience, poor quality rooms, no wifi in my room, very dirty. Not a good resort, would not recommend to my worst enemy!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok
Todo nos fue bien y el hotel tranquilo y en calma. Los cuartos falta mas modernidad pero bien

6/10 – Redelijk

lupe, las vegas

Positief: Netheid
Negatief: Personeel en service
nice hotel
the location is very convenient close to everything but the hotel people is not helpfull at all it seems that severalls companys runs the hotel so when you ask for something they dont know where to get it was no phone in the room the beds very uncomfortable and everybody push you to go to a timeshare meeting not a good experince

4/10 – Matig

Rafael gracia, Guadalajara

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very convinient location, but
Great location but very old and poor manteinance hotel.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful views of Banderas Bay!
We owned a unit for the past 14 years in Los Tules and have enjoyed every trip we have stayed there.The grounds are beautiful with 8 pools and 2 tennis courts. We especially love the laid back atmosphere there. Not a lot of hoopla and noise. if you know what I mean.

6/10 – Redelijk

Kjell Nilsson, Märsta

Positief: Netheid, comfort kamer
Vi fick ett väldigt torftigt rum från början men uppgraderade till ett bättre, det är det som är betygsatt.

10/10 – Uitstekend

James, Tulsa, OK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Romantic Suite overlooking the beach
Amazing!!!! Peaceful!!!! All the amenities. Would absolutely stay again!

8/10 – Goed

Jody, Seattle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Value!
Ask for room 1502...

6/10 – Redelijk

Frank, Chicago

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Privacy
Our room had no curtains for privacy. At one point a man who was cutting down coconuts from the tree right outside our window was able to look right in. We only stayed one day. The room was very basic. The 8 different pools were great and so was the rest of the property.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible room.
I own a timeshare at Los Tules and we arrived a day before our timeshare was ready. We normally stay at fiesta Americana the day before but this time I thought we should stay at Los tules hotel to be closer to our condo. What a mistake. Dirty dirty room, gross. I love my timeshare and they are not affiliated with the hotel part. Thank god! Don't ever stay here. I have had my timeshare for 5 years and Los tules is the best, but not the hotel part.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful grounds
Hotel staff very helpful & friendly. Lush trees, shrubs & grass.

10/10 – Uitstekend

Happy single lady

Positief: Netheid, personeel en service en comfort kamer
Closer to the beach, pool, and centro than resortville
After a week at a friend's timeshare in Nueva Vallarta, Los Tules was a refreshing change: closer to downtown, more low-key, my room was closer to the beach and all of the 8 pools on site, and no overpriced food. The architecture is more Mexican and there's a good heart feel to being there.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well landscaped hotel with pools and beach access
The property is well maintained. The buildings are well placed among the coconut palms to offer a more intimate setting.