This was the first time we used HomeAway and I was a little bit nervous about unexpected surprises. Everything worked out perfectly. Michael was super quick to respond to my questions prior to our stay. When disaster struck on our way to PVR with a tornado warning in Dallas, a cancelled flight and an arrival a day later, our 7 night stay suddenly turned into 6 nights. We managed to get our return flights extended by a day to get back our 7th night and I was fully willing and expecting to pay for an extra night at the condo. I contacted Michael and he was decided not to charge us for the extra night!!! This went above and beyond and we were extremely grateful for his kindness and understanding. When we arrived at the property it was Keith from Royal PV (the property management agency) that was waiting for us. He was super friendly and helpful, showed us around the property and gave us lots of advice about the neighborhood. The condo itself was the perfect size, equipped with everything you might need from a full kitchen with all the dishes and utensils, to beach and bath towels, laundry machines with soap, two air conditioning units that cooled the place down in no time, satellite tv, a comfortable king bed, a huge shower with good water pressure and plenty of hot water. The building was clean, modern and secure and the rooftop was absolutely amazing. The infinity pool was heavenly and we spent a good part of our week up there. The location was phenomenal... on a quiet stretch of road right smack in the middle of all the bars, restaurants and shops. The beach is literally 5 minutes away on foot. I would recommend this unit to everyone and it will definitely be our first choice when we return to PVR.