We liked the size of the property, the location, the grounds were beautiful and the entertainment was wonderful.
The front desk however needs a tune up. We had several trips back and forth to our room upon check out to get our room fob to work and then they reassigned our room to another couple, who walked in on us when we were unpacking. After that our fob did not work again and we had to have it re-programmed for the 4th time. We were there for a 10 day stay, but after 7 days, we had to get a new password for wifi from the front desk as they had deleted the old one from our account. They also misinformed us about the location of the entertainment the first night, so we missed it completely. Also, we did not check in until 4:00 or so, and had to check out at noon upon departure, but were not allowed to go and have lunch before we left, even though our ride to the airport was not due to come until 2PM. Every other all inclusive resort we have stayed at, gives you a; temporary wrist band to wear until your shuttle arrives to take you to the airport.
Everything else about the resort was great, but the front desk needs better training (or new staff).
