Voorkant accommodatie - avond/nacht

Beoordelingen van Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

4.5 out of 5
Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive
Carretera Punta de Mita km. 11.5, Punta de Mita, NAY

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 79 van 147 beoordelingen" "
Gastenscore: 8 - Goed. 36 van 147 beoordelingen" "
Gastenscore: 6 - Redelijk. 15 van 147 beoordelingen" "
Gastenscore: 4 - Matig. 9 van 147 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 147 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

8,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Juan Jose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me atendieron muy bien , me llevaron vino espumoso, a la habitación y me llenaron la tina de globos estuvo muy agusto y super buena atención la vdd
4 nachten verbleven in mei 2024
Reactie van Ivan Vazquez op 22 mei 2024
Apreciable Sr. Juan Jose,Gracias por haber elegido Family Selection como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

10/10 – Uitstekend

Edgar

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buen servicio así como variedad de comida, especial para venir en familia.
2 nachten verbleven in mei 2024
Reactie van Ivan Vazquez op 17 mei 2024
Apreciable Sr. Edgar,Gracias por haber elegido Family Selection como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se hayan llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas.Saludos cordiales.

10/10 – Uitstekend

Diana

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Nos encantaron las actividades para niños y adolescentes, los shows familiares y el servicio.
2 nachten verbleven in mei 2024
Reactie van Ivan Vazquez op 17 mei 2024
Apreciable Sra. Diana,Gracias por la máxima calificación que nos ha otorgado.Sin duda fue un honor haberle recibido y haber hecho de su estancia, una maravillosa experiencia.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

6/10 – Redelijk

Jose

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
El precio del Family selection era más económico que del hotel regular, probablemente por un tema de fechas o ocupación. Haciendo que no fuera esclusivo, llegan personas en camiones de tours, o en grupos que hace parecer un balneario popular. El hotel gran Palladium (a un lado) tiene muchas más amenidades sin embargo de menor calidad los alimentos. Del lado del Family selection los alimentos y bebidas son muy buenos sin embargo es muy pequeño esa sección del hotel lo que te obliga a ir al otro hotel
4 nachten verbleven in april 2024
Reactie van Ivan Vazquez op 29 apr 2024
Apreciable Sr. Jose,Gracias por haber elegido Family Selection como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que daremos seguimiento a sus observaciones con los departamentos correspondientes para la implementacion de mejoras.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas.Saludos cordiales.

10/10 – Uitstekend

Hazel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed in several different hotels between Puerto Vallarta- Punta de Mita and this was our favourite! The others were Riu Vallarta, Marivel Emotions, Delta Marriott La Cruz, & Velas Vallarta The food here was fab & we felt it was the best & it was the only place we were able to get blueberries, blackberries, strawberries & raspberries for the baby (though we skipped the raspberries as they were covered in flies as the food was uncovered which is 1 improvement that could easily be made) the service brilliant, the staff very helpful & even cooked a plateful of asparagus for the baby. The Nest restaurant food & service was great. (Though they did somehow forget to bring kids breakfast but there was plenty of other stuff to eat whilst waiting so no big deal) We did a night in the main hotel in an ocean view room which was nice (but couldn’t see the ocean from the bed which we had been able to in other hotels that used glass screen/metal railings etc on the balcony instead of a wall) and a night in the family selection side. It was nice to get some little gifts in the family selection like bucket/spade, top etc. The beach was better on the main side with some soft sand areas (also some rocks & lots of beautiful shells) the food in the main restaurant was really good too. We were just disappointed we couldn’t get a space in the Japanese restaurant. The pools were warm except the kids pool with the slides (would have thought the kids pool more important to be warm) baby
1 nacht verbleven in april 2024
Reactie van Ivan Vazquez op 17 apr 2024
Dear Mr. Hazel,We would like to thank you for taking the time to write us a review and for your preference.At Grand Palladium we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every mentioned staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

10/10 – Uitstekend

Noe

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed at the Family Selection. Our room was nice enough. It was great to have access to a dedicated pool for our family. It was also nice to have a host located in our building that we could ask questions and get help with reservations and connecting with other parts of the hotel outside of the Family Selection area such as the spa and restaurants.
4 nachten verbleven in april 2024
Reactie van Ivan Vazquez op 17 apr 2024
Dear Mr. Noe,Thank you for taking the time to share your experience in Grand Palladium Vallarta.We are grateful for your kind words for service that you received, for our staff it was a pleasure to serve you during stay.We wish your return in a near future to live the experience Palladium one more time. Kind regards.

8/10 – Goed

Joel

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The resort has all the amenities you could ask for and the staff is always very friendly and helpful!
5 nachten verbleven in maart 2024
Reactie van Ivan Vazquez op 2 apr 2024
Dear Mr. Joel,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,

10/10 – Uitstekend

Jonathan

3 nachten verbleven in maart 2024
Reactie van Ivan Vazquez op 22 apr 2024
Apreciable Sr. Jonathan,Gracias por la máxima calificación que nos ha otorgado.Fue un honor ser parte de sus vacacione y hacer de ellas, una maravillosa experiencia. Confiamos nos brinde pronto la oportunidad de darle nuevamente, la más cordial de las bienvenidas.Saludos cordiales.

10/10 – Uitstekend

clara, Santa Catarina

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Armonioso y una atención amable , atentos y sonrientes siempre ❤️
2 nachten verbleven in maart 2024
Reactie van Ivan Vazquez op 1 apr 2024
Apreciable Sra. Clara,Gracias por haber elegido Family Selection como su destino de vacaciones.Es grato saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo,Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was incredibly nice. We honestly couldn’t have been happier with staff. Be aware lots of stairs. if you stay in in the family selection and you’re in building four, you’ll hear the loud music at night. Didn’t bother us but it may bother young kids. Beach area pool everything was awesome.
7 nachten verbleven in maart 2024
Reactie van Ivan Vazquez op 30 mrt 2024
Dear Mr. Heather,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

10/10 – Uitstekend

Azucena

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio, instalaciones, la comida muy rica. nos encanto
2 nachten verbleven in februari 2024
Reactie van Ivan Vazquez op 28 feb 2024
Apreciable huésped,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Deseamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

10/10 – Uitstekend

José Pedro

3 nachten verbleven in januari 2024
Reactie van Ivan Vazquez op 30 jan 2024
Apreciable Sr. Pedro,Gracias por haber elegido Family Selection como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo. Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa. Saludos cordiales.

8/10 – Goed

Carlos

2 nachten verbleven in januari 2024
Reactie van Ivan Vazquez op 30 jan 2024
Apreciable Sr. Carlos,Gracias por haber elegido Family Selection como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo. Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa. Saludos cordiales.

2/10 – Ontzettend slecht

Jose

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Ivan Vazquez op 19 jan 2024
Dear Mr. Jose,Our apologies for not achieving your expectations and the quality of service you deserve. We wished you had let us know of your needs while at the resort. We hope to welcome you back, in a near future and give us the opportunity to serve you.Kindly, Ivan Vazquez,Hospitality Manager.

2/10 – Ontzettend slecht

Jay

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From the moment you book family selection they make it seem like you get a great service. The host we were provided didn’t do anything for us. She never helped to book any restaurant reservations or provide any services. She lied about a lot of things and the staff lied about stuff as well. The host said she was there to help with anything but she did nothing but say no to everything. Supposedly all the restaurants were booked prior to us going. That means we have to eat at the buffet everyday. We traveled with other friends as well but they were able to get a reservation (even though we were there before them and after them). We were given grand palladium gift card but when we tried to use it they all lied and made up stories. I would never go back to this place due the lies and deceitful of some of the workers . Only people that were good were servers at the pool and some of the restaurants. It might be possibly the host we had but she was horrible . She lied and the front desk workers lied about everything.
7 nachten verbleven in december 2023
Reactie van Ivan Vazquez op 19 jan 2024
Dear Mr. Jay,Thank you very much for sharing your comments about your recent experience at Grand Palladium VallartaWe regret that the service provided at our resort was not up to your expectations, as our goal is to ensure that our guests leave with pleasant memories. Therefore, please be assured that your comments will be shared with the corresponding area to find the most appropriate solutions.If theres anything else we can do for you, do not hesitate to contact us back.Kind regards.

10/10 – Uitstekend

Minseok

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Ivan Vazquez op 19 jan 2024
Dear Mr. Minseok,Thank you for the excellent rating.It was a honor to serve you at this your home and create the memorable moments.We wish your return in a near future to live the experience Palladium one more time.Warmest regards.

10/10 – Uitstekend

NELSON

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good, good spot for family and surfers.
7 nachten verbleven in december 2023
Reactie van Ivan Vazquez op 19 jan 2024
Dear Mr. Nelson,Thank you for the excellent rating.It was a honor to serve you at this your home and create the memorable moments.We wish your return in a near future to live the experience Palladium one more time.Kind regards.

6/10 – Redelijk

Adriana

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I thought we were paying for a 5 star hotel but these one is more like a 3 star one. We were in the family select sector which it is supposed to be the best. Well, it’s not or in other words is the best they have. Our room was supposed to be garden view but instead was a wall of mud and a fence. The jacuzzi was broken and dirty water came out. Room service never cleaned our shower. In family select there is only ONE restaurant and every day and night they offered the SAME menu. The second option is the pool bar with limited hours. The pool is small but at least water is warm. The staff of the kids club make you feel like you are bothering them if you leave your kids when there is no activity plan with them (and they insist that you go to their activity in the pool area). Every time I picked my kids they were watching a movie. The service especially at the restaurants is VERY slow. It can take you 1.5 hours for lunch or dinner and you will be lucky if the appetizer arrives before the entree. Cocktails are poor qu. Not real fruit or pulp. Just the cheapest option they could offer you. Nobody informs you what the hotel has to offer you. On our last day we learnt that there are free boogie boards but you have to go to the other hotel beach to use them. Everything is in the other hotel, connected to family selection so prepare to walk a lot. Even if you want a snack at 5.30 pm because the pool bar/ restaurant closes at 6 but they (servers) don’t allow you to order after 5.30 pm.
6 nachten verbleven in december 2023
Reactie van Ivan Vazquez op 27 dec 2023
Dear Mrs. Adriana,Thank you for taking the time to share your experience in Grand Palladium Vallarta Resor.We would like to sincerely apologize for the inconvenience you experienced during your recent stay with us, please be assured that your feedback is very important to us and we will take the necessary steps to correct the issues mentioned.We appreciate your time and despite the issues you have raised after your stay, we sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in providing you with adequate service in the future.Kindly,Ivan Vazquez,Hospitality Manager.

10/10 – Uitstekend

joanna

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me encanto la atencion del personal, la calidad de los alimentos y las instalaciones. Solo mejoraria el colchon de la habitacion
1 nacht verbleven in november 2023
Reactie van Ivan Vazquez op 5 dec 2023
Apreciable Sra. Joanna,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Sus comentarios son importantes para nosotros, por lo que tenga la certeza que enviaremos sus observaciones a los departamentos correspondientes para un pronto seguimiento.Si hay algo que podamos hacer por usted en un futuro no dude en contactarnos.Saludos cordiales.Ivan Vazquez,Hospitality Manager.

10/10 – Uitstekend

Jodi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Family selection is excellent for kids!!! Staff was friendly, beach is unreal and lots of activities for kids. Our daughter has a food allergy and we had no issues :)
7 nachten verbleven in november 2023
Reactie van Ivan Vazquez op 1 dec 2023
Dear guest,Thank you for this kind review.Your kind words about the friendly and professional service you received from our team members are much appreciated.The satisfaction of our guests is very important to us and we are pleased that we were able to meet your expectations.We look forward to welcoming you again.Best regards,

10/10 – Uitstekend

Rubén Eduardo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Ivan Vazquez op 22 nov 2023
Apreciable Sr. Eduardo,Gracias por haber elegido Family Selection como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Deseamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.Ivan Vazquez,Hospitality Manager.

2/10 – Ontzettend slecht

Olena

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have checked into the hotel at 4pm. Now it’s 9pm and we have no food or drinks. All of the restaurants on the territory of the hotel are closed. No mini bar in the room. Nothing. My kids 2 and 4 yo are without snacks, water. We were not notified prior to checkin that this is the situation. Horrible experience.
1 nacht verbleven in oktober 2023
Reactie van Ivan Vazquez op 12 okt 2023
Dear Mrs. Olena,We are so sorry to hear the disappointments you experienced with the service received. I want to assure you that this is by no means the standard we strive for and it is incredibly daunting to know that your experience was marred by these issue, as impeccable service is always our goal and we usually achieve it.Your observations have been relayed to our managers for their future considerations and trainings, we will follow up and make sure these kind of incidents don't happen again.Warmest regards. Ivan Vazquez,Hospitality Manager.

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Ivan Vazquez op 23 sep 2023
Apreciable Sr. Carlos,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Es grato saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la mas cordial de las bienvenidas.Saludos cordiales.Ivan Vazquez,Hospitality Manager.

10/10 – Uitstekend

Martín

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Las mejores vacaciones sin duda alguna
3 nachten verbleven in september 2023
Reactie van Ivan Vazquez op 11 sep 2023
Apreciable Sr. Martin,Gracias por haber elegido Family Selection como su destino vacacional reciente.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la mas cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.Ivan Vazquez,Hospitality Manager.

8/10 – Goed

ANGELICA

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
En general esta bien el hotel pero las áreas comunes muy descuidadas y baños de esas áreas muy sucias
7 nachten verbleven in juli 2023
Reactie van Ivan Vazquez op 14 aug 2023
Apreciable Sra. Angelica,Agradecemos se haya tomado el tiempo de compartir su experiencia en Grand Palladium Vallarta,Su opinión es importante para nosotros por lo que daremos seguimiento a cada una de sus observaciones con la finalidad de brindar estancias maravillosas.Si hay algo que podamos hacer por usted en sus futuras vacaciones, no dude en contactarnos.Saludos cordiales.

10/10 – Uitstekend

Aldo giovani

3 nachten verbleven in juli 2023
Reactie van Ivan Vazquez op 15 aug 2023
Apreciable Sr. Aldo,Gracias por haber elegido Family Selection como su destino de vacaciones.Es grato saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Deseamos nos brinde pronto la oportunidad de darle nuevamente la mas cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

10/10 – Uitstekend

Vage

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kids pool
4 nachten verbleven in juli 2023
Reactie van Ivan Vazquez op 27 jul 2023
Dear guest,Thank you for choosing family Palladium like your recent vacation destination.We are gratefull for your good comments about your stay. Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services.Thanks again and please, do not hesitate to contact us for your next visit in order to grant you the best of attentions.Kindest regards,

2/10 – Ontzettend slecht

STEPHEN

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Staff was very nice but the property needs a lot of work. Very dirty around the pool areas and bars. Air conditioning very weak in room. We had to change rooms 4 times due to AC not working or shutting off. Maintenance person fixing the AC told my wife the hotel was to cheap to properly fix the AC. The food was not great. Everything is mostly buffet or premaid so no modifications on certain items you order. I eould never stay at the hotel again
5 nachten verbleven in juli 2023
Reactie van Ivan Vazquez op 22 jul 2023
Dear guest,We are so sorry to hear the disappointments you experienced with the service received. I want to assure you that this is by no means the standard we strive for and it is incredibly daunting to know that your experience was marred by these issue, as impeccable service is always our goal and we usually achieve it.Your observations have been relayed to our managers for their future considerations and trainings, we will follow up and make sure these kind of incidents don't happen again.Warmest regards. Ivan Vazquez,Hospitality Manager

8/10 – Goed

Carlos A

2 nachten verbleven in juni 2023
Reactie van Ivan Vazquez op 28 jun 2023
Apreciable Sr. Carlos,Gracias por valorar nuestra zona de Family Selection con una buena calificación.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo,Deseamos nos brinde pronto la oportunidad de darle nuevamente la mas cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.Ivan Vazquez,Hospitality Manager

6/10 – Redelijk

Elena

Negatief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in juni 2023
Reactie van Ivan Vazquez op 14 jun 2023
Apreciable huésped,Gracias por habernos permitido ser los anfitriones de sus recientes vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que enviaremos sus observaciones a los departamentos correspondientes para la implementacion de mejoras.Si hay algo que podamos hacer por usted en sus futuras vacaciones no dude en contactarnos.Saludos cordiales.

10/10 – Uitstekend

Jose Miguel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Una excelente atención!
2 nachten verbleven in juni 2023
Reactie van Ivan Vazquez op 8 jun 2023
Apreciable Sr. Jose Miguel,Gracias por habernos otorgado la máxima calificación, nos sentimos felices de haber cumplido con sus expectativas y con ello llevarse a casa un bonito recuerdo.Deseamos su pronto regreso para vivir una vez mas experiencia Palladium.Saludos cordiales,Ivan Vazquez,Hospitality Manager.

10/10 – Uitstekend

Pedro

Positief: Netheid, personeel en service
LA ATENCION INCREIBLE, LAS INSTALACIONES UN POCO VIEJAS PERO TODO FUNCIONANDO BIEN, EL AIRE ACONDICIONADO LE FALTABA UN POCO MAS DE ENFRIAR PERO TODO LO DEMAS MUY BIEN
4 nachten verbleven in mei 2023
Reactie van Ivan Vazquez op 5 jun 2023
Apreciable Sr. Pedro.Gracias por haber elegido a la familia Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que hemos cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la mas cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.Ivan Vazquez,Hospitality Manager.

4/10 – Matig

Tovia

Reisde met familie
Negatief: Netheid, personeel en service
Stayed in the family section and it was horrible! The restaurant the nest and buffet are closed at lunch times and only options to eat are cheeseburgers which were always rubbery overcooked or quesadillas no healthy food and not baby friendly or go to your room and wait for room service. I have a one year old who is a very good eater but I don’t feed him junk food he eats healthy not processed foods and these options just were not acceptable. You have to make reservations for restaurants for dinner the Mexican food at adalita was not good and the service was beyond terrible I asked for a plain tortilla for my baby to hold him over while he waited for dinner and they never brought him one nor did they check on us or bring us water- the waiter had an attitude like he didn’t enjoy his job or working and it showed.we are very friendly and no matter the circumstances we were never rude and we have never been treated this way in our entire lives! As for the room- It says on the description for the room on the website that you get robes and slippers in your room and we did not. Our room was supposed to be restocked daily with waters and snacks and beverages and it was only restocked once and we stayed 7 days!Our room flooded there was water leaking down from the ceiling and you can tell this wasn’t the first time. They didn’t do anything about it! A room change should have been offered but nope they did nothing.
6 nachten verbleven in mei 2023
Reactie van Ivan Vazquez op 24 mei 2023
Dear Mr. Lowry,Thank you for sharing your experience at Family Selection Vallarta to contribute to the constant improvement of our service.We are so sorry to hear the disappointments you experienced with the service received. I want to assure you that this is by no means the standard we strive for and it is incredibly daunting to know that your experience was marred by these issue, as impeccable service is always our goal and we usually achieve it.Your observations have been relayed to our managers for their future considerations and trainings, we will follow up and make sure these kind of incidents don't happen again.Warmest regards. Ivan Vazquez,Hospitality Manager.

10/10 – Uitstekend

Timothy

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My kids loved the pools, on property zoo with spider monkeys, the beach is amazing, and the food was very good. We had an incredible experience!
5 nachten verbleven in april 2023
Reactie van Ivan Vazquez op 13 apr 2023
Dear Mr. Timothy,Thank you so much for choosing Grand Palladium Vallarta Resort & Spa and thank you for rate your stay! We are delighted to see that you enjoyed our resort.Nothing makes us happier than hearing from our guests about the fabulous service and personalized attention they received from our staff.We hope that you give us the opportunity to be part of your special moments again.Warmest regards.Ivan Vazquez,Hospitality Manager.

8/10 – Goed

Kenia Lopez

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great for kids
4 nachten verbleven in maart 2023
Reactie van Ivan Vazquez op 27 mrt 2023
Dear Mrs. Kenia,Thank you so much for choosing Grand Palladium Vallarta Resort & Spa and thank you for rate your stayWe are delighted to see that you enjoyed our resort. Nothing makes us happier than hearing from our guests about the fabulous service and personalized attention they received from our staff.We hope that you give us the opportunity to be part of your special moments again.Warmest regards.

8/10 – Goed

Victor

Positief: Personeel en service, staat van de accommodatie en faciliteiten
En general muy bien. El mesero Roberto de restaurante Nest espectacular, no asi el resto que el servicio el primer día muy bueno, los dos dias intermedios de nuestra estancia regular a mal y el último dia muy bien de nuevo. La habitación al llegar despues de hacer check in estaba lleba de arena en el piso y dos toallas usadas en el piso igual. Y moverse con carriola es muy complicado, no hay rampas, se tiene que estar cargando por todos lados
3 nachten verbleven in maart 2023
Reactie van Ivan Vazquez op 21 mrt 2023
Apreciable Sr. Victor,Gracias por haberse tomado el tiempo de compartir su experiencia en Grand Palladium Vallarta.Su opinión es muy importante para nosotros por lo que puede tener la certeza que trabajaremos en nuestras áreas de mejora con la finalidad brindar experiencias mas que excelentes.Si hay algo que podamos hacer en sus futuras vacaciones no dude en contactarnos.Saludos cordiales. Ivan Vazquez,Hospitality Manager

8/10 – Goed

Rosa Karina

2 nachten verbleven in maart 2023
Reactie van Ivan Vazquez op 15 mrt 2023
Apreciable Sra. Rosa,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones..Es grato saber que parte de los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo. Tenga la certeza que transmitiremos sus observaciones a los departamentos correspondientes para la implementacion de mejoras.Si hay algo que podamos hacer por usted en sus futuras vacaciones, no dude en contactarnos.Saludos cordiales.

10/10 – Uitstekend

Vicki

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In the Family Selection area, our butler went above and beyond!! SPEEDY IS THE BEST!! He anticipated all our needs (and that was 10 in our group, including four children). Everyone had their own wants and needs, and any time we needed help or questions he was there for us. We have traveled many places but never had this type of attention!! It’s so worth staying at the Family Selection with these special butlers. We were so fortunate to have “Speedy” as our butler! Efficient, speaks English very well, friendly, always helpful. We ended up staying an extra week in Family Selection—we felt like “family!!” Definitely would go back, quiet beach and also great food at The Nest!
7 nachten verbleven in februari 2023
Reactie van Ivan Vazquez op 16 feb 2023
Dear Mrs./Mr. Vicki,Thank you for your kind feedback.We are pleased to know that you had a wonderful stay with us, and appreciate your kind comments about our team.Furthermore, it is rewarding to know that your dining experience met your expectations.We look forward to the pleasure of welcoming you back again in the future.Many thanks,Ivan Vazquez,Hospitality Manager

10/10 – Uitstekend

FRANYA MONTSERRAT SANCHEZ

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me agrado que se enfocara en el servicio para niños ya qué hay variedad de instalaciones y eventos para ellos 😊
1 nacht verbleven in januari 2023
Reactie van Ivan Vazquez op 14 feb 2023
Apreciable Sra. Sanchez,Gracias por habernos permitido ser los anfitriones de sus recientes vacaciones.Nos sentimos felices de saber que la calidad y hospitalidad de servicio de nuestros colaboradores haya cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de ser su destino vacacional en Punta Mita.En nombre de la familia Grand Palladium reciba un cordial saludo. Ivan Vazquez,Hospitality Manager

8/10 – Goed

Ganna

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the property beach and beautiful property grounds. Like the members lounge.
Reactie van Ivan Vazquez op 14 feb 2023
Dear Mr./ Mrs. Ganna,We appreciate your kind words for our staff, it was a honor to received you with the best welcomeWe hope you can give us the opportunity to serve you again, for living th experience Palladium one more time, please do not hesitate to contact us backWarmest regards.Ivan Vazquez,Hospitality Manager

8/10 – Goed

Deirdra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a great resort for our family. We have a 2 year toddler. There were plenty of activities for her and the staff at the baby club were extremely friendly.
Reactie van Ivan Vazquez op 3 jan 2023
Dear Mr./ Mrs.Deidra,Thank you so much for choosing Grand Palladium Vallarta Resort & Spa and thank you for taking the time to share rate your stay experience! We are delighted to see that you enjoyed our resort.Nothing makes us happier than hearing from our guests about the fabulous service and personalized attention they received from our staff,We hope that you give us the opportunity to be part of your special moments again, please do not hesitate to contact us back.Grettings from Riviera Nayarit. Ivan Vazquez.Hospitality Manager

6/10 – Redelijk

Eduardo Martínez Soto

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
Decepcionante en varios sentidos. Servicio que deja mucho que desear. Algunas de las amenidades para niños por las que elegimos el hotel estaban fuera de servicio y no nos informaron con anticipación. El servicio de butler muy decepcionante. Sumamente incómodo que te están acosando constantemente durante toda tu estancia para venderte un tiempo compartido o servicios adicionales como estudios fotográficos, masajes, etc. No pudimos disfrutar de nuestra estancia y el balance general es que nos sentimos engañados por muchas razones.
Reactie van Ivan Vazquez op 3 jan 2023
Apreciable Sr. Soto,Gracias por permitirnos ser los anfitriones de sus recientes vacaciones.Reciba nuestras sinceras disculpas por no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que hemos compartido sus comentarios con nuestro Comité Ejecutivo para la implementacion de mejoras.Si hay algo que podamos hacer por usted en un futuro, no dude en contactarnos.Saludos cordiales.Ivan Vazquez,Gerente de Hospitalidad.

10/10 – Uitstekend

Pedro Jesus

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Está súper increíble y excelente servicio la comida también
1 nacht verbleven in november 2022
Reactie van Ivan Vazquez op 21 nov 2022
Apreciable Sr. Jesus,Gracias por elegir nuestra zona de Family Selection para albergar su recientes vacaciones.Es grato saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la mas cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.Ivan Vazquez,Hospitality Manager.

10/10 – Uitstekend

Carlos Andrés

2 nachten verbleven in september 2022
Reactie van Ivan Vazquez op 22 nov 2023
Apreciable Sr. Carlos,Gracias por haber elegido Family Selection como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la mas cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.Ivan Vazquez,Hospitality Manager.

10/10 – Uitstekend

Maribel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
vacaciones muy tranquilas
4 nachten verbleven in augustus 2022
Reactie van Ivan Vazquez op 28 okt 2022
Apreciable huésped, Gracias por evaluar con la máxima calificación su experiencia Palladium.Sabemos que hemos cumplido con sus expectativas y con ello se ha llevado a casa un bonito recuerdo.Por favor no dude en contactarnos en sus próximas vacaciones por la Riviera Nayarit, sera un honor recibirle.Saludos cordiales.Ivan Vazquez,Hospitality Manager

10/10 – Uitstekend

ZACHARY

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was amazing. Loved all the food options besides Bamboo - sushi wasn't up to par.
6 nachten verbleven in augustus 2022

10/10 – Uitstekend

Israel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio, por encima de lo esperado
4 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

Magarita

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The kid pool with slides had poop my son went down the slide and came out with his hand full of poop. I brought it up with a staff member and he said nothing can be done until the pool closes at night - After that we couldn`t trust using any pool.
3 nachten verbleven in augustus 2022

4/10 – Matig

Juan Jose

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, comfort kamer
Ha decaído mucho después de pandemia, no regresaré
Mal, dos dias sin aire muriéndonos de calor, habitación vieja y sucia, no dejaban el total de toallas
4 nachten verbleven in augustus 2022

10/10 – Uitstekend

Carlos

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The gym needs some work but in general it is a nice property and environment
6 nachten verbleven in augustus 2022