Balkon

Beoordelingen van Azur Luxury Lodge

5 out of 5
Azur Luxury Lodge
23 MacKinnon Terrace, Queenstown

Beoordelingen

10

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 73 van 76 beoordelingen" "
Gastenscore: 8 - Goed. 2 van 76 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 76 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 76 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 76 beoordelingen" "

10/10

Netheid

10/10

Personeel en service

10/10

Voorzieningen

10/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Candace

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff. Our villa was wonderful and had everything we could think of. Fabulous breakfast every morning. Highly recommend.
7 nachten verbleven in april 2024

10/10 – Uitstekend

Toni

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Azur and all of its staff lived up to expectations and more. The villa was excellent and the view was magnificent. We would definitely recommend the Azur and will attempt to stay again on ournext trip to Queenstown. Sweet As!
3 nachten verbleven in april 2024

10/10 – Uitstekend

MAYU

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Meghan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Gangadhar

10/10 – Uitstekend

wayne

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

PING

3 nachten verbleven in oktober 2023

10/10 – Uitstekend

ZHIJUN

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The view is astonishing. The services provided make this quite property very attractive. The staff would drive us to town and pick us up just a call away.
5 nachten verbleven in september 2023

10/10 – Uitstekend

Vanessa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The location is beautiful and private, and the services are all-encompassing. Best part of Azur, though, is its team. They coordinate everything possible, internal and external to the property, to craft the overall experience you want from your visit to Queenstown.
2 nachten verbleven in september 2023
Reactie van Vanessa op 20 sep 2023
Kia Ora Vanessa, thank you so much for your lovely review and the letter you wrote to the team. We were delighted to know you and Robert had a memorable stay. We pride ourselves on being a super team and we love to pamper our guests. We look forward to seeing you again in the future. In the meantime, take care and keep smiling. Big hugs from the Azur team. Nga Mihi

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2023
Reactie van Vanessa op 20 sep 2023
Thank you for the high score, Steven.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were excellent and went out of their way to assist us in anything we wanted.
6 nachten verbleven in juli 2023
Reactie van Vanessa op 20 sep 2023
Kia Ora, many thanks, John for taking the time to wirte to us. We love to know our guests have a great time. Hopefully, we will meet again. Nga Mihi

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Shelly

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Jill

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
This was my second stay at Azur Lodge. The friendliness of the staff are comfortable surroundings are outstanding. Afternoon tea and drinks with canopies are just some of the welcoming touches. Nothing is too much trouble. A wonderful place to stay and we will return.
3 nachten verbleven in april 2023
Reactie van Vanessa op 22 mei 2023
Hi Jill, Thank you so much for this lovely review. We truly appreciate you taking the time to write to us. We are glad to hear you had an amazing time again. We just love to welcome back our return guests. We will see you again. Take care and hugs from the Azur team.

10/10 – Uitstekend

YEUK KUK DENNIS

1 nacht verbleven in februari 2023

10/10 – Uitstekend

Daniel

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel experience I've ever had! Incredible service from the moment we stepped onto the property. Amazing views and onsite food. Staff went out of their way to help us book tours and get to/from city center. Worth every penny.
2 nachten verbleven in januari 2023
Reactie van Vanessa op 1 feb 2023
Dear Daniel and Rachel, Thank you so much for this lovely feedback. We truly appreciate it and will pass it on to the team. We feel fulfilled when we match our guest's expectations and we can creat a nice relationship with our lovely guests. It was a pleasure meeting you both. We hope to see you again sometime in the future. In the meantime, take care and enjoy life to the fullest. Hugs from the Azur team.

10/10 – Uitstekend

Yan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic stay and outstanding service.Fantastic breakfast and afternoon tea! Room has however shown some wear and age (ie. leaking shower head in the spa) however has not reduced our satisfaction in the stay.
Reactie van Vanessa op 9 nov 2022
Dear Yan, Thank you so much for your lovely feedback. We are always proud when we delivered a good experience to our lovely guests. I am sorry about the leaking shower head. Our maintenance team has fixed it. After the dark period of covid, we are now returning to replace and refurbish furniture as well as freshen up our beautiful villas. Your feedback is very important to us so we can work on these details. We hope to see you again in the future. Hugs from the Azur team.

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The entire team at Azur are to be recommended, my sister and I had never experienced such a luxurious 5 star stay before, and the staff were so friendly and welcoming, we couldn’t fault them. They aim to make you feel at ease, and not to lift a finger, we were out of place compared to our normal style accommodation, but enjoyed every second. If you’re looking to treat yourself, for whatever reason, choose Azur!
2 nachten verbleven in september 2022
Reactie van Vanessa op 25 sep 2022
Dear Sarah, Thank you so much for your kind review! We are so pleased you had a wonderful stay as that is our goal! It was our pleasure to have you stay with us. See you next time. Hugs from the Azur Team.

10/10 – Uitstekend

Lucas

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was absolutely amazing. The view, cleanliness and comfort of the villa was also incredible. I couldn’t recommend more to stay at Azur Lodge
3 nachten verbleven in augustus 2022
Reactie van Vanessa op 22 aug 2022
Aw, thank you so much Lucas for taking the time to write this lovely review. We really appreciate it. It was a pleasure to meet you and Jessica, such a nice couple. The Azur team takes pride in delivering exceptional service and it makes us very happy to know we have matched your expectations. We hope to welcome you back to Azur sometime in the near future. Hugs from Azur Team.

10/10 – Uitstekend

Chee Keong Rob

2 nachten verbleven in juli 2022
Reactie van Vanessa op 20 jul 2022
Hi Chee, thank you so much for voting us the highest score. We really appreciate it. Take care and hugs from Azur Lodge.

10/10 – Uitstekend

Kent, Honolulu

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The photos on this page doesn't do justice how absolutely gorgeous the villas and the view of the mountains are! We stayed at the Azur Lodge for our honeymoon! The bed was very comfortable and we really enjoyed the deep soaking indoor hot tub with the mountain view. We also loved the staff's genuine hospitality, and our attendants were the nicest people ever. They gave us a bottle od bubbles as a gift for our trip.Thank you so much for this unforgettable stay! Our only regret was staying for just one night!
1 nacht verbleven in juli 2022
Reactie van Vanessa op 20 jul 2022
Dear Kent and Chie, Thank you so much for the lovely feedback. We love when we get to meet lovely guest like you two. We are glad we were part of this memorable occasion and congratulations once again on your honeymoon. We are pleased to know we exceed your expectations. We look forward to meeting you again in the near future. In the meanwhile, take care! Hugs from Azur team.

10/10 – Uitstekend

Roland

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Firstly the Villa was very well laid out, spacious and afforded magnificent views and the privacy we like. We had guests a couple of times and being able to share a drink and nibbles with enough space was great I'm only sorry we couldn't stay for a week!
2 nachten verbleven in maart 2022
Reactie van Vanessa op 23 mrt 2022
Dear Roland and Cathy, Thank you so much for the lovely feedback. It was such a pleasure to meet you both! We would loved to have you for few more days. So hopefully we will welcome you back again to Azur. Take care and all the very best! Azur Lodge Team

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff. Very obliging. Fantastic atmosphere and views.
2 nachten verbleven in december 2021
Reactie van Cynthia op 6 jan 2022
Dear Jason, Thanks so much for your nice words. We appreciate your review. It was a pleasure to host you and your family at Azur. You are more than welcome to come back at any time. Warm Regards Azur Team,

8/10 – Goed

Cvetko

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juni 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service
Extremely terrible, unreasonable and unfair policy definitely ensure that you have extra insurance. They care more about profit than people experiencing their luxury accommodation and enjoying it. And also don't have a basic concept of the whole of life cost of a potential customer and the spending they would bring back if they were treated well and fairly upfront. Extremely disappointed do not recommend having anything to do with this accommodation. Expedia please remove their listing.
2 nachten verbleven in juni 2021
Reactie van Mel Bohse - Lodge Manager op 11 jun 2021
We are very sorry you obviously did not take out Travel Insurance as per our recommendation we give to all guests when confirming their booking. Unforseen circumstances like your airline not being able to land in Queenstown due to weather is not the problem of the Hotel. We honored our agreement by having your Villa prepared for arrival, staff rostered on, food and beverage supplies ordered and a staff member waiting at the airport for 2 hours for your arrival. We have been more than generous with all our cancellations when it has anything to do with Covid-19 but we can not be held accountable for all instances outside of this, hence why all hotels have cancellation policies in place and most recommending Travel Insurance. As a small luxury boutique property with only 9 Villa's to sell a cancellation at such short notice (which we can't resell) has a big impact on us.

10/10 – Uitstekend

Nadine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Magnificent Stay
Truly magnificent hotel and service! Mia and the team looked after us from the get-go. They were always reminding us that they are there and asking if there is anything we need. Best service we have ever received at a hotel! Also the view, amenities and size of villa are amazing. We will definitely be back!
3 nachten verbleven in juni 2021
Reactie van Vanessa op 8 jun 2021
Dear Nadine, thank you so much for the lovely feedback. We are happy to know you had a wonderful time with us here at Azur. We look forward to welcoming you back in the future. Warmest regards, Azur Team.

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in mei 2021

10/10 – Uitstekend

Mariah, Auckland

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unforgettable experience! The staff were amazing! Mia, Linda and Michelle went above and beyond to make the experience comfortable, memorable and enjoyable. We will definitely be back. Fantastic service and beautiful place located with awesome views. 10/10 highly recommend.
1 nacht verbleven in september 2020
Reactie van Charlotte op 29 sep 2020
Thankyou so much for your wonderful review. I'll pass on your lovely words to Mia, Linda and Michelle as i know they'll appreciate it, it makes what we do here so worth while so thankyou again.

10/10 – Uitstekend

Isaac, Auckland

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
HIGHLY RECOMMEND!! Absolutely amazing service and experience. Thoroughly enjoyed our stay and the staff (in particular Mia, Linda and Michelle) went out of there way to make it an unforgettable experience. Absolutely will be back to the most beautiful place in NZ
1 nacht verbleven in september 2020
Reactie van Charlotte op 29 sep 2020
Wow thankyou for your awesome review of Azur. I'll be sure to pass on your compliments to Mia, Linda and Michelle, i know they'll appreciate it. We hopefully look forward to welcoming you back to Azur one day soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beond Perfect
Without a question the nicest place we've ever stayed! The staff truely went above and beyond in very way, the setting could not have been any better and the villa was immaculate. I can't think of anything to fault at all. We had such an amazing time and would reccomend Azur without hesitation. Can't wait to be back there!
4 nachten verbleven in juli 2020
Reactie van Charlotte op 27 jul 2020
Thankyou so much for leaving your review. It really is much appreciated when guests give us feedback and such positive feedback at that. We look forward to hopefully welcoming you back one of these days. Warmest regards, Charlotte

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Simply an amazing with the most wonderful staff.. definitely going back
1 nacht verbleven in juni 2020
Reactie van Charlotte op 27 jul 2020
Thankyou for taking the time to leave a review about us. It means a lot to know that we are all achieving what we set out to do, and that is to give the best service and take care of our lovely guests. Warmest regards, Charlotte

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A++
Great location, amazing staff and fantastic facility
2 nachten verbleven in november 2019
Reactie van MichelleT op 6 nov 2019
Thank-you so much for staying! We hope you can return one day.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The lodge is a fabulous place to stay. It lived up to our expectations, the actual lodge itself was beautiful, private, great /spectacular views, Excellent lodge layout. The staff made your stay, nothing was to much trouble from breakfast, through to tea, drinks, canapés and in room dining arranged. They discreetly serviced the room and sorted excursions as required. Highly recommended Definitely our favourite stay during our three week trip in NZ.
2 nachten verbleven in oktober 2019
Reactie van michelleT op 3 nov 2019
Hi there, Thank-you so much for your lovely review - we really appreciate your very kind words. We are super proud of all of our staff and it is such a pleasure when their efforts are noticed! Michelle

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2019
Reactie van MichelleT op 5 nov 2019
Thank-you!

10/10 – Uitstekend

Jessica, Nashville TN

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was the best hotel I’ve ever stayed at. Amazing in every respect. Favorites included the ridiculous view, heated tile floors, superb staff, and delicious food. Top notch in every respect.
2 nachten verbleven in oktober 2019
Reactie van Charlotte op 15 okt 2019
Hi Jessica, thanks for taking the time to leave your review. It really means a lot to know that what we do at Azur ticks all of the boxes for the wonderful guests we have stay with us.Hopefully you will come and stay with us sometime in the near future.Warmest regards, Charlotte

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2019
Reactie van Charlotte op 15 okt 2019
Thankyou so much for giving us 5 out of 5.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely stay in a beautiful location. Some small issues with staff and specific requests, however overall was our stay was great.
5 nachten verbleven in juli 2019
Reactie van Charlotte op 30 jul 2019
Thankyou for taking the time to leave your lovely review. We are truly lucky to live in such a beautiful part of the world and we look forward to welcoming you back to Azur hopefully in the near future. Warmest regards, Charlotte

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2019
Reactie van Michelle T op 22 jul 2019
Thank-you so much! We are so happy you enjoyed your stay.

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in mei 2019
Reactie van Michelle T op 19 mei 2019
Thank-you so much! We are so happy you enjoyed your stay.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was an amazing time! Michelle is the best and she made our trip perfect!
4 nachten verbleven in april 2019
Reactie van Michelle T op 30 apr 2019
Thank-you so much for your review. I am so glad you had a great time at Azur!

10/10 – Uitstekend

EUNJIN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
모든 것이 완벽했음.
2 nachten verbleven in maart 2019
Reactie van Michelle T op 27 mrt 2019
Hi Eunjin, Many thanks for your lovely feedback!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2019
Reactie van Michelle S op 12 mei 2019
Thank you for the great review. We appreciate your feedback.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I've stayed at luxury resorts around the world. This place had the best service by far! The amenities and rooms were perfect overlooking the world's most spectacular view. We didn't want to leave.
3 nachten verbleven in februari 2019
Reactie van Michelle T op 19 feb 2019
Thank-you so much for your lovely review! We are very proud of all the staff that make Azur such a special place to stay (our views are pretty amazing too!). Hope to see you again one day.

10/10 – Uitstekend

Woosung

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2019
Reactie van Michelle T op 28 jan 2019
Thank you so much for your review! We are thrilled that you enjoyed your stay.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
素晴らしいホテル
静かで素晴らしい景色。Villa内も快適で、バスルームも広く、不足は何もありませんでした。 スタッフはフレンドリーで、サービスもきめ細やかでした。
1 nacht verbleven in december 2018
Reactie van Michelle T op 16 jan 2019
Thank-you for your review! We appreciate you taking the time to write and hope that you will return to Azur one day.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful choice in Sunshine Bay
Excellent personable service with lifts into town as needed. Amazing views of Lake Wakatipo from all nine villas too! And brilliant in-villa dining service...
3 nachten verbleven in december 2018
Reactie van Michelle T op 28 jan 2019
Thank-you so much for your review! We are thrilled that you enjoyed your stay and that you loved our in-villa dining.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent boutique choice for Queenstown
Wonderful views and highly personable service. Only 9 villas, each with an amazing view. Local transport to town provided by staff free of charge.
1 nacht verbleven in december 2018
Reactie van Charlotte op 10 jan 2019
Thankyou for taking the time to leave your review, we really appreciate your positive feedback. Best regards, Charlotte

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
靠近湖邊,景色優美,房間設備齊全,服務貼心,態度親切,唯一房價比較貴,但在聖誕期間還算合理,如再到當遊玩,也會再次選擇住宿這酒店.
1 nacht verbleven in december 2018
Reactie van Michelle T op 28 jan 2019
Thank-you so much for your review! We are so glad you enjoyed your stay at Azur.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room and staff service were incredible. Would definitely visit again.
2 nachten verbleven in december 2018
Reactie van Michelle T op 28 jan 2019
Thanks so much for posting a review, we really appreciate it! We look forward to welcoming you back to Azur one day!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The view was amazing, the service was excellent. The staff was helpful and friendly.
2 nachten verbleven in september 2018