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Beoordelingen van Black Knight Inn

3 out of 5
Black Knight Inn
2929 50 Ave, Red Deer, AB

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 277 van 599 beoordelingen" "
Gastenscore: 8 - Goed. 237 van 599 beoordelingen" "
Gastenscore: 6 - Redelijk. 57 van 599 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 599 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 599 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
prima hotel met heerlijk zwembad en zonneterras
Prima hotel, prima te eten, geweldig zwembad met hot tub. Goed centraal gelegen in Red Deer. Aanrader!!!!!

4/10 – Matig

Bruce

Positief: Netheid
Negatief: Personeel en service, comfort kamer
No AC control
Room was very hot and had no control over air conditioning. The other issue were about lack of service do to COVID-19 which are understandable.
1 nacht verbleven in juni 2020
Reactie van Lindsay op 9 jul 2020
We apoligize for the lack of service and the air conditioning issue. We will look into this issue.

10/10 – Uitstekend

Andrew, Red Deer

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds are the most comfortable bed i have slept in at a hotel
1 nacht verbleven in juni 2020
Reactie van Lindsay op 24 jun 2020
Thank you so much for your review!! We are very pleased that you enjoyed your stay and we hope to see you again next time you are in Red Deer

8/10 – Goed

Lorrie, Alberta

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location for Red Deer. Staff super friendly and helpful. Can’t wait for restaurants and bar to open again
1 nacht verbleven in juni 2020
Reactie van Lindsay op 15 jun 2020
Thank you for your review. We hope we will be opening again soon as well !! See you next time you are in Red Deer

8/10 – Goed

Betty-Ann

1 nacht verbleven in april 2020
Reactie van Lindsay op 5 jun 2020
Thank you for review

8/10 – Goed

erzsebet

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in april 2020
Reactie van Lindsay op 10 apr 2020
Thank you for the review .. we are so pleased that you enjoyed your stay and we hope that we will see you again the next time you are in Red Deer

10/10 – Uitstekend

Ahmed

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in maart 2020
Reactie van Lindsay op 17 mrt 2020
Thank you for review

8/10 – Goed

luis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020
Reactie van Lindsay op 13 mrt 2020
Thank you for review

4/10 – Matig

Lyne

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel was clean and the restaurant was great. It was very difficult to control the temperature in the room. The walls were not sound proof. In the room next to mine, I could hear what people were watching on tv, their conversation on the telephone and their conversation between them.
3 nachten verbleven in maart 2020
Reactie van Lindsay op 13 mrt 2020
Thank you for leaving a review. We apoligize that you did not have a quite stay with us while you were here. We hope that you will decide to stay with us again and we can try and give you a room that would possibly be more quiet.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service
Check in staff was incredibly rude and snotty. Check out staff was friendly and surprised that they were so difficult at check in.
1 nacht verbleven in maart 2020
Reactie van :Lindsay op 12 mrt 2020
Thank your for your review.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
great bed. very nice restaurant. pleasant staff. lots of parking
2 nachten verbleven in maart 2020
Reactie van Lindsay op 7 mrt 2020
Thank you for the review! Great to hear that you enjoyed your stay with us.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Rooms are clean and the service is good. However, the hotel could use a face-lift. We've been staying there since for years, and nothing has been upgraded. Also, the area outside is very dirty, with cigarette butts and litter. The entryway to the hotel should be cleaner.
2 nachten verbleven in maart 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for your business over the past years.. we appreciate that you took the time to give us a review. We will definitely look into these issues you commented on.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for your review

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for your review

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for your review

6/10 – Redelijk

Bob, Edmonton

Reisde met partner
Property definitely feels dated. Shower head is small and water pressure wasn’t great. Bed was very comfortable, and there’s lots of parking.
1 nacht verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for your review. We will make sure that we talk to the maintenance department with those issues concerning the water pressure in the rooms.

8/10 – Goed

Keith

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good for the money
Location is really good, it's only 5 minute drive to the westerner.
2 nachten verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thanks for the review.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this hotel! We did miss having a recycle bin in the room. Was super clean and quiet. This is where we always stay when coming to Red Deer.
1 nacht verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thanks for taking the time to review our hotel. We love to hear that you are enjoying your time with us when you come to Red Deer and we appreciate you business over the years.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
the rooms are not soundproof at all i could hear anyone walking in the hallways be it on my floor or the one above
2 nachten verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thanks for taking the time to review our hotel. It is unfortunate that you were able to hear everything outside your room. Hopefully we could remedy this should you decide to stay with us again by giving you a room selection that would be a bit more secluded if available.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for the review.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place is nice and the rooms r nice as well ..I dont like there is no vendor's for munchies.
1 nacht verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for your review. We do have a gift shop in the Lobby of the hotel and if it is closed we do have munchies available at the Front Desk. We apoligize that you were not made aware of this, but thought we would let you know the next time you are at our property:)

8/10 – Goed

Gary, Vancouver

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was pleasantly surprised with the quality of the property
1 nacht verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for your review. wonderful to hear that you enjoyed your time at our property.

8/10 – Goed

Francis

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for review.

8/10 – Goed

James

Positief: Netheid, staat van de accommodatie en faciliteiten
Red Deer in February . . .
Good value for what we paid ($98/n) with advance booking. Bathroom rather basic (antique shower plumbing) and mattress and pillows too soft for my taste. Excellent lunch in the dining room, and an enjoyable - if limited - swim in the small pool on a sunny day!
3 nachten verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for your review. We appreciate the comments you made about the guestrooms and we will look into ways to improve the areas that might need some attention.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very clean and very quite. Staff were excellent
1 nacht verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for your review and the very nice comments on our staff.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was close to all, friendly staff. Room was clean, better then most hotels around the area
2 nachten verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for your review. We appreciate your comments. Hope to see you again next time you are in Red Deer

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bedding and pillows were top quality, I also liked the Coffee machine in the room.
3 nachten verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for your review. We are so please that you enjoyed the bedding as many of our guests comment on their comfort.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just a hotel. Could have been a little tidier . Towels not quite right
1 nacht verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for review and for the suggestions on the rooms. we will look into those issues.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Lindsay op 6 mrt 2020
Thank you for review

10/10 – Uitstekend

Joanne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice quiet time in Red Deer
1 nacht verbleven in januari 2020
Reactie van Lindsay op 15 jan 2020
Thank you for the review. We are so pleased that you enjoyed your time with us.

4/10 – Matig

Geverifieerde reiziger

Negatief: Voorzieningen
1 nacht verbleven in december 2019
Reactie van Lindsay op 1 jan 2020
Thank you for review

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service, comfort kamer
Beautiful hotel, but the room definitely showed its age and the room smelled like sawdust.
1 nacht verbleven in december 2019
Reactie van Lindsay op 31 dec 2019
Thanks for the review. We apologize that you had issues with our guestrooms and please be assured that these issues will be brought up with management.

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Room was dirty and under construction moved us to another room very loud did not sleep a wink
1 nacht verbleven in december 2019
Reactie van Lindsay op 31 dec 2019
We apologize that you had a bad experience during your time with us. Please give us a call directly as we would love the opportunity to make this right for you.

4/10 – Matig

Kai Leong

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van Lindsay op 31 dec 2019
Thanks for the review

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2019
Reactie van Lindsay op 31 dec 2019
Thank you for the reveiw

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For the price we paid it was a real bargain. Large well appointed room, great restaurant with reasonable prices and very near to Red Deer College. We would definitely stay here again on our next visit to Red Deer.
1 nacht verbleven in december 2019
Reactie van Lindsay op 31 dec 2019
Thank you for the review. We really appreciate you taking the time to review our hotel. It is so wonderful to hear that you enjoyed your time with us and can't wait to see you again next time you are in Red Deer.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Evening front desk staff were great. Bad review due to finding the room had not been cleaned/checked properly - found an empty cigarette pack in the room with hard drugs inside. If a kid had found this it could have been fatal... When reported in the morning to front desk, there was a half-hearted apology.
1 nacht verbleven in december 2019
Reactie van Lindsay op 31 dec 2019
Thank you for your review and bringing this issue to our attention. We apologize that you had to deal with this issue and I can assure you we take these issues very seriously. Please feel free to contact the hotel and speak with me directly as I would like to look into this issue more. Thanks again for your time.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Price was right. Clean rooms. Nice banquet room. Would stay again.
1 nacht verbleven in november 2019
Reactie van Lindsay op 6 dec 2019
Thank you for your review. We are so pleased that you enjoyed your stay.

10/10 – Uitstekend

Tom, St Albert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stay. Good restaurant and pub. Nice rooms. Rates are reasonable.
1 nacht verbleven in november 2019
Reactie van Lindsay op 3 dec 2019
Thanks for review.

8/10 – Goed

Michele

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019
Reactie van Lindsay op 26 nov 2019
Thank you for your review

10/10 – Uitstekend

Devin

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019
Reactie van Lindsay op 26 nov 2019
Thank you for your review

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2019
Reactie van Lindsay op 26 nov 2019
Thanks for review.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is not a cookie cutter motel. A very nice ambiance.
1 nacht verbleven in november 2019
Reactie van Lindsay op 26 nov 2019
Thank you for your review. We appreciate the feedback as we love to hear from our guests.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I stayed only one short night here so I can't say much, however my room was quite clean and comfortable and in excellent condition, if not quite new. The lobby was cozy/small with only one desk staffer on site, but check in and check out was efficient and trouble-free. The public areas seemed cosy and very well maintained. Would be happy to stay here again.
1 nacht verbleven in november 2019
Reactie van Lindsay op 26 nov 2019
Thank you so much for your review. Its so great to hear that you enjoyed your time here with us. We love for our guests to feel like we are their home away from home while at our hotel. We hope to see you again the next time you are in Red Deer.

10/10 – Uitstekend

Glenda

1 nacht verbleven in november 2019

10/10 – Uitstekend

Kiersten, Calgary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great stay! The hotel is very clean and the staff was very friendly.
1 nacht verbleven in november 2019
Reactie van Lindsay op 26 nov 2019
Thank you for your review and the kind words that you have said about our staff and the hotel. We love to hear feedback from our guests. Hope to see you again soon.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The rooms were very nice. I love that there are two areas for getting ready in the morning. The beds were very comfy.
2 nachten verbleven in oktober 2019
Reactie van Lindsay op 3 nov 2019
Thank you for much for your review. We are so pleased that you enjoyed your stay with us and we hope that you will choose to stay with us again the next time you are in Red Deer

10/10 – Uitstekend

Rbayak, Stony Plain

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are more than willing to help me, move or take anything anywhere, as I was on a pair of crutches and very limited on what I could carry and what I can do. There is always a staff member there with a big smile offering to help at all times. I’d recommend this hotel to anybody very friendly very cooperative very accommodating
2 nachten verbleven in oktober 2019
Reactie van Lindsay op 3 nov 2019
Thank you so much for your review. We appreciate your kind word and your recommendation to others. So great to hear that you had a great time here during your stay. Be assured that I will share your review with our staff.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed ere for years. Hotel is convenient and reliable. however I have never had worse service in the lounge than on this trip. General attitude was noticeably poor and the resulting service was the same.
1 nacht verbleven in oktober 2019
Reactie van Lindsay op 3 nov 2019
Thank you for taking the time to review our hotel. We appreciate the feedback and I can assure you that your comments will be passed on so that we can remedy the issues you had during your time in the lounge. Please feel free to contact the Hotel directly to speak with our General Manager if you would like.

8/10 – Goed

Terry, Brownfield Alberta

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds are cofy.good size swimming pool. No water slide. Nicer for couples. Has small hot tub. Restaurant has nice buffets. There's a lounge good steak sandwich special. Older hotel but elegant lobby with beautiful chandelier. Staff is friendly. I have stayed here many times and will continue to do so. Their rates are also very reasonable
1 nacht verbleven in oktober 2019
Reactie van Lindsay op 3 nov 2019
Thank you so much for your review. We appreciate the fact that we have become your hotel to stay in while in Red Deer. Please be assured that we will share your review with our amazing staff and can't wait to see you again the next time you are in Red Deer.