Receptie

Beoordelingen van Americas Best Value Inn Richmond South

2 out of 5
Americas Best Value Inn Richmond South
2126 Willis Road, Richmond, VA

Beoordelingen

5,6
Gastenscore: 10 - Uitstekend. 40 van 226 beoordelingen" "
Gastenscore: 8 - Goed. 36 van 226 beoordelingen" "
Gastenscore: 6 - Redelijk. 39 van 226 beoordelingen" "
Gastenscore: 4 - Matig. 39 van 226 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 72 van 226 beoordelingen" "

5,4/10

Netheid

6,2/10

Personeel en service

5,0/10

Voorzieningen

5,2/10

Staat van de accommodatie en faciliteiten

5,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Viacheslav

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was nice and clean room!
1 nacht verbleven in mei 2024
Reactie van Larry op 10 mei 2024
We're grateful for your feedback and the positive rating. While we're pleased you had a positive experience, we understand there's room for improvement. Your comments are taken seriously, and we are actively working on enhancements to provide an even better stay next time. Thank you for bringing this to our attention, and we look forward to the chance to better serve you.

10/10 – Uitstekend

Lisvan

2 nachten verbleven in april 2024

8/10 – Goed

Miguel A.

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Convenient
5 nachten verbleven in april 2024
Reactie van LARRY op 20 apr 2024
We're grateful for your feedback and the positive rating. While we're pleased you had a positive experience, we understand there's room for improvement. Your comments are taken seriously, and we are actively working on enhancements to provide an even better stay next time. Thank you for bringing this to our attention, and we look forward to the chance to better serve you.

10/10 – Uitstekend

David

Very convenient close to lots of food & necessities
1 nacht verbleven in maart 2024
Reactie van Larry op 30 mrt 2024
Your feedback and exceptional rating made our day! We're delighted to have provided an outstanding experience, and we hope to see you again.

2/10 – Ontzettend slecht

Joseph

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Big gap all around the room door, deadbolt just barely caught, privacy latch loose, smoke detector missing, lamp shade in bathroom missing, bathtub didn't drain, little or low water from faucet in lavatory, thread bear towels.
1 nacht verbleven in maart 2024
Reactie van Larry op 25 mrt 2024
Thank you for your candid feedback and the insights you provided along with your rating. We understand there is room for improvement, and we take your comments seriously. Our team is actively working on enhancements to address the areas you mentioned, and we hope to regain your trust with an improved experience during your next stay.

6/10 – Redelijk

Tarone K

Positief: Personeel en service
Negatief: Netheid
Need more eateries in the area
2 nachten verbleven in maart 2024
Reactie van Larry op 23 mrt 2024
If we could only afford to open eateries in the area- we could improve on our feedback- True, that would be one solution.

2/10 – Ontzettend slecht

Jaime

1 nacht verbleven in maart 2024
Reactie van LARRY op 12 apr 2024
Thank you for your candid feedback and the insights you provided along with your rating. We understand there is room for improvement, and we take your feedback seriously. Our team is actively working on enhancements to address problem areas. So we hope to regain your trust with an improved experience during your next stay.

6/10 – Redelijk

Mark

Reisde met een groep, Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
It was ok. Thought it was clean. Woke up to bugs on my leftover pizza.
1 nacht verbleven in maart 2024
Reactie van Larry op 17 mrt 2024
Again thank you for your Feedback.

2/10 – Ontzettend slecht

Teresa

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Larry op 9 mrt 2024
We're grateful for your feedback and the detailed insights you shared along with your rating. We apologize for falling short of your expectations and appreciate your honesty. Our team is committed to addressing the areas you highlighted for a better experience during your next visit. Thank you for your understanding, and we hope to serve you better in the future.

2/10 – Ontzettend slecht

Curtis

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room stink and had small roaches, I told them that and the lady asked me to open the door for a little while. I asked for a refund and was denied, which I thought would’ve rightfully been given to me because of the room but my experience was terrible.
1 nacht verbleven in maart 2024
Reactie van paul op 8 mrt 2024
Thank you for your candid feedback and the insights you provided along with your rating. We understand there is room for improvement, and we take your comments seriously. Our team is actively working on enhancements to address the areas you mentioned, and we hope to regain your trust with an improved experience during your next stay.

2/10 – Ontzettend slecht

Dana

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Larry op 7 mrt 2024
We're grateful for your feedback and the detailed insights you shared along with your rating. We apologize for falling short of your expectations and appreciate your honesty. Our team is committed to addressing the areas you highlighted for a better experience during your next visit. Thank you for your understanding, and we hope to serve you better in the future.

10/10 – Uitstekend

Felipe Pietri

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stay
1 nacht verbleven in december 2023
Reactie van paul op 8 feb 2024
Thank you so much for taking the time to leave a great review of your stay at Americas Best Value Inn-South Richmond! We appreciate your feedback and are thrilled that you had a great experience staying with us.

10/10 – Uitstekend

Tonja

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in februari 2024
Reactie van paul op 3 feb 2024
We're incredibly grateful for your feedback following your stay at Americas Best Value Inn - South Richmond. Your glowing review warms our hearts and reaffirms our commitment to delivering outstanding experiences. Your satisfaction is our top priority, and we're dedicated to maintaining this level of excellence for your future visits.

10/10 – Uitstekend

Molly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van paul op 28 jan 2024
We greatly value your feedback after your recent stay at Americas Best Value Inn - South Richmond. Your comments provide us with insights that help us enhance our services. We're glad to have contributed positively to your experience, and we'll continue working to ensure your future visits are just as satisfying.

4/10 – Matig

Marcus

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van paul op 28 jan 2024
We greatly value your feedback after your recent stay at Americas Best Value Inn - South Richmond. Your comments provide us with insights that help us enhance our services. We're glad to have contributed positively to your experience, and we'll continue working to ensure your future visits are just as satisfying.

2/10 – Ontzettend slecht

Chiquita

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van paul op 28 jan 2024
Thank you sincerely for sharing your thoughts about your recent experience at Americas Best Value Inn - South Richmond. We truly appreciate your feedback and your honesty. It's through feedback like yours that we can identify areas for improvement. We're genuinely sorry that your stay did not meet your expectations. Please know that we take your comments seriously and will be addressing the issues you mentioned with our team to ensure we provide a better experience for all our guests moving forward. Your comfort and satisfaction are of the utmost importance to us. We encourage you to reach out to our General Manager directly by phone between 9AM and 2PM. Your insights are valuable, and we would appreciate the opportunity to discuss your concerns further and work towards making things right for you. Thank you again for your feedback. We hope to have the chance to welcome you back and provide you with the exceptional stay you deserve. Warm regards, Guest Relations Team Americas Best Value Inn - South Richmond

4/10 – Matig

Danny

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The sign said newly remodeled, they should take sign down. Overpriced and kind of shabby.
1 nacht verbleven in januari 2024
Reactie van Guest Relations op 12 jan 2024
Dear Danny,We are sorry that the condition of our property and overall value failed to meet your expectations. Our team is constantly working to get better and will use your comments as a guide to help us enhance our accommodations. Thank you for taking a moment to share your thoughts, and we wish you well.

2/10 – Ontzettend slecht

Jean-michel

1 nacht verbleven in januari 2024
Reactie van paul op 28 jan 2024
Thank you sincerely for sharing your thoughts about your recent experience at Americas Best Value Inn - South Richmond. We truly appreciate your feedback and your honesty. It's through feedback like yours that we can identify areas for improvement. We're genuinely sorry that your stay did not meet your expectations. Please know that we take your comments seriously and will be addressing the issues you mentioned with our team to ensure we provide a better experience for all our guests moving forward. Your comfort and satisfaction are of the utmost importance to us. We encourage you to reach out to our General Manager directly by phone between 9AM and 2PM. Your insights are valuable, and we would appreciate the opportunity to discuss your concerns further and work towards making things right for you. Thank you again for your feedback. We hope to have the chance to welcome you back and provide you with the exceptional stay you deserve. Warm regards, Guest Relations Team Americas Best Value Inn - South Richmond

6/10 – Redelijk

Ryan

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van paul op 28 jan 2024
We greatly value your feedback after your recent stay at Americas Best Value Inn - South Richmond. Your comments provide us with insights that help us enhance our services. We're glad to have contributed positively to your experience, and we'll continue working to ensure your future visits are just as satisfying.

4/10 – Matig

Teddy

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Nah.
I'll say this it has roaches, it didn't have a shower curtain and only had two pillows for two double bed. The sink drain was leaking.
1 nacht verbleven in december 2023
Reactie van Guest Relations op 19 dec 2023
Dear Teddy,Thank you for sharing your thoughts with us. We are disheartened to read that we were unable to meet all of your expectations. Please visit us again so we can show you a much better experience that is more representative of the high standards that we strive to provide for our guests.

10/10 – Uitstekend

Lorenzo

1 nacht verbleven in december 2023
Reactie van paul op 28 jan 2024
We greatly value your feedback after your recent stay at Americas Best Value Inn - South Richmond. Your comments provide us with insights that help us enhance our services. We're glad to have contributed positively to your experience, and we'll continue working to ensure your future visits are just as satisfying.

8/10 – Goed

AMADOU, Brooklyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

6/10 – Redelijk

ron

Reisde met familie
Positief: Netheid, voorzieningen
No phone in the room. no one in the office late at night. room next to us was very loud from 2 am to around 4:30am. Someone banged on my door at 3 am wanting in. Didn't know the person or persons. Told them to go away.
2 nachten verbleven in november 2023
Reactie van Larry op 27 nov 2023
We appreciate you taking the time to share your feedback about your recent stay at Americas Best Value Inn - South Richmond. Your input is valuable to us, and we're sorry to hear that your experience was not as satisfactory as we aim for. We'll use your feedback to make the necessary improvements and provide a better experience in the future.

4/10 – Matig

Vincent

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Larry op 27 nov 2023
We appreciate you taking the time to provide feedback about your stay at Americas Best Value Inn - South Richmond. We apologize for any shortcomings you experienced during your visit and thank you for bringing them to our attention. Your feedback is crucial as we work to enhance our services.

10/10 – Uitstekend

James

1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Alvin

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
There was cockroaches in the bed and bathroom area
1 nacht verbleven in november 2023
Reactie van General Manager op 9 nov 2023
Dear Alvin,It's unfortunate to hear that you didn't have a good time with us. Please accept our apologies for any cleanliness concerns. While we treat our property regularly, we'll be sure to have our pest control team look into your feedback further. Please consider giving us another chance soon.

4/10 – Matig

Bailey

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Cheap place to stay, super outdated but good for a night and easy access to highway
1 nacht verbleven in oktober 2023
Reactie van Guest Relations op 2 nov 2023
Dear Bailey,Thank you for choosing to stay with us, and writing us a review. We are glad that you found our rates to be affordable, great for a night's sleep, and conveniently located. However, we are disheartened that you found us outdated. Your feedback is important to us as we continue to improve the guest experience.

2/10 – Ontzettend slecht

Marmi

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We needed to make an unplanned trip to Richmond, and as such, i booked a same-day (no cancelation) room rental for later that night and we headed out after 6pm to drive the 3 hours north. When we arrived to our room and turned on the lights, there were live roaches running down the walls, dead and live bugs in/on the microwave, and black spots (that wipe off) in between the sheets.The light fixutres above the mirror and the sinks didnt have bulbs in them, and our non-smoking room had cigarette burn holes through all the layers of bed coverings including the mattress pad. I was afraid to set any of my belongi g down for fear of bugs getting in them. We left the room and returned to the checkin desk in less than 4 minutes. The clerk offered us another room, next to the first, (gross, as bugs in one room would mean bugs in the next), but refused a refund, saying it would have to go through Expedia. My husband and I left and got a hotel room down the street, where we contacted Expedia. Knowing that i had booked a no-cancelation room, i was contacting them mainly to file a complaint against America's Best Value Inn for the live bug activity and the overall unhygienic conditions of their accommodations. I was told to hold, and the CSR contacted the motel and then informed me that America Best Value Inn declined to issue a refund as they have "a policy that they follow in these situations." I thought that booking through Expedia was how one prevented against this exact situation?
1 nacht verbleven in oktober 2023
Reactie van Guest Relations op 12 okt 2023
It's unfortunate to hear that you didn't have a good time with us. We always strive to portray our property in the best light, so it's unfortunate to hear about any upkeep concerns during your stay. Our team will be sure to look into all your comments further and make changes where necessary. Please consider giving us another chance soon; we know that we can impress you.

2/10 – Ontzettend slecht

Dima

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van LARRY op 1 okt 2023
Thank you for sharing your feedback about your recent stay at Americas Best Value Inn - South Richmond. We genuinely appreciate your openness, and we're truly sorry to hear that your experience with us did not meet your expectations.Please accept our sincere apologies for any inconveniences you faced during your visit. Your feedback is incredibly valuable, and we take your comments seriously. We are actively addressing the issues you've raised to ensure a more pleasant stay for all our guests moving forward.We invite you to connect with our General Manager directly by phone between 9AM and 2PM. Your insights are vital as we work to improve our services and facilities based on your valuable feedback.Once again, thank you for giving us the opportunity to learn from your experience. We hope to welcome you back and provide you with the superior stay that you rightfully expect.Best regards, Guest Relations Team Americas Best Value Inn - South Richmond

4/10 – Matig

Kenneth

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Assigned 3 rooms before actually getting into a room that was ready (we arrived after 5 PM). No shower curtain in bathroom. Towels were extremely small. At 1 AM, another couple tried to enter our room because hotel clerk forgot to change our original unmade room to the one he finally assigned to us, so at 1 AM the room we were in was assigned to another couple. No great places to eat around this area. Overall staff was nice, but our experience was not.
1 nacht verbleven in september 2023
Reactie van LARRY op 1 okt 2023
Thank you for providing your insights following your stay at Americas Best Value Inn - South Richmond. We apologize that your experience didn't fully meet your expectations, and we're committed to learning from your feedback to enhance our services and ensure a more enjoyable stay for all our guests.

6/10 – Redelijk

Varitra

Negatief: Netheid
I feel they should exterminate
8 nachten verbleven in september 2023
Reactie van LARRY op 1 okt 2023
Thank you for providing your insights following your stay at Americas Best Value Inn - South Richmond. We apologize that your experience didn't fully meet your expectations, and we're committed to learning from your feedback to enhance our services and ensure a more enjoyable stay for all our guests.

4/10 – Matig

Mary

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Everything
2 nachten verbleven in september 2023
Reactie van Guest Relations op 28 sep 2023
Dear Mary,While we want all our guests to have a fantastic stay, we are sorry we fell short of your expectations. We would like to discuss your concerns, so please reach out to us offline so we can learn more about your experience. Thank you for taking time out of your day to share your thoughts, and we wish you well.

10/10 – Uitstekend

Emerly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van LARRY op 1 okt 2023
Thank you for your thoughtful feedback about your recent stay at Americas Best Value Inn - South Richmond. Your positive review brightened our day and fuels our passion for delivering exceptional stays. Your satisfaction is our ultimate goal, and we're excited to continue providing you with impeccable service and creating memories that you'll cherish.

2/10 – Ontzettend slecht

Mike

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Roaches nasty front desk dirty
1 nacht verbleven in augustus 2023
Reactie van LARRY op 28 aug 2023
We apologize for the dissatisfaction you experienced during your stay at Americas Best Value Inn-South Richmond. We're sorry that we didn't meet your expectations, and we appreciate your feedback, which will help us improve our services and facilities to ensure that future guests have a better experience. We invite you to speak directly with our General Manager Monday - Friday, from 10:00AM - 3:00PM, to discuss your stay in detail and how we can better serve you in the future.

10/10 – Uitstekend

Faith

1 nacht verbleven in juli 2023
Reactie van LARRY op 28 aug 2023
We're over the moon to hear that you had a wonderful time during your stay with us! Thank you for your glowing 5-star review of Americas Best Value Inn-South Richmond. It's always a pleasure to serve guests like you!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
1 nacht verbleven in juli 2023
Reactie van Larry op 2 aug 2023
Thank you for sharing your feedback about your stay at Americas Best Value Inn-South Richmond. We appreciate your 3-star review and are committed to making improvements to ensure that your next stay is a 5-star experience.

4/10 – Matig

Danny

1 nacht verbleven in juli 2023
Reactie van Larry op 2 aug 2023
We're sorry to hear that your experience at Americas Best Value Inn-South Richmond fell so far short of your expectations. Please accept our sincere apologies for any inconvenience or disappointment you may have experienced. We assure you that we take your feedback seriously and are committed to making swift improvements to better serve our guests.

4/10 – Matig

Corey

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not to happy about my room there are roaches croaking around there are lights that don’t work the microwave was dirty the toilet paper holder was broken in the bathroom don’t think I will be coming back here probably should get my money back as well
1 nacht verbleven in juli 2023
Reactie van LARRY op 6 jul 2023
We are disappointed to hear that we have not met your expectations on this occasion. Your feedback is important to us and we are dedicated to making improvements in order to provide the very best. We hope you will consider giving us another chance to earn your satisfaction.

10/10 – Uitstekend

Pedro

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Bobby op 3 jul 2023
Thank you so much for taking the time to leave a great review of your stay at Americas Best Value Inn-South Richmond! We appreciate your feedback and are thrilled that you had a great experience staying with us.

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Bobby op 3 jul 2023
Thank you so much for taking the time to leave a great review of your stay at Americas Best Value Inn-South Richmond! We appreciate your feedback and are thrilled that you had a great experience staying with us.

2/10 – Ontzettend slecht

Sylvia

1 nacht verbleven in juni 2023
Reactie van LARRY op 17 jul 2023
We apologize for the dissatisfaction you experienced during your stay at Americas Best Value Inn-South Richmond. We're sorry that we didn't meet your expectations, and we appreciate your feedback, which will help us improve our services and facilities to ensure that future guests have a better experience. We invite you to speak directly with our General Manager, Monday - Friday, from 10:00AM - 3:00PM, to discuss your stay in detail and how we can better serve you in the future.

2/10 – Ontzettend slecht

Terry

1 nacht verbleven in juni 2023
Reactie van LARRY op 6 jun 2023
We are disappointed to hear that we have not met your expectations on this occasion. Your feedback is important to us and we are dedicated to making improvements in order to provide the very best. We hope you will consider giving us another chance to earn your satisfaction.

10/10 – Uitstekend

Edward

1 nacht verbleven in juni 2023
Reactie van LARRY op 6 jun 2023
Thank you for your feedback! We're thrilled to hear that you're enjoying your experience with us, and we appreciate your kind words. Your satisfaction is the reason we do what we do, and we're always looking for ways to enhance the guest experience. Thank you for your patronage and feedback

6/10 – Redelijk

Charles

Positief: Personeel en service
OK for a cheap room
It’s what you would expect from a $70 room. Bed was not super comfortable. The room was clean. OK for just somewhere to sleep.
1 nacht verbleven in mei 2023
Reactie van Larry op 1 jun 2023
THANKS FOR YOUR GOOD STAY HERE.

4/10 – Matig

Rafael

1 nacht verbleven in mei 2023
Reactie van Bobby op 3 jul 2023
Thank you so much for taking the time to leave a great review of your stay at Americas Best Value Inn-South Richmond! We appreciate your feedback and are thrilled that you had a great experience staying with us.

2/10 – Ontzettend slecht

Martin

1 nacht verbleven in april 2023
Reactie van LARRY op 1 jun 2023
THANKS FOR STAY HERE.

6/10 – Redelijk

David

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023
Reactie van LARRY op 13 apr 2023
Your feedback is very important to us and we are thrilled to hear that your stay met your expectations. Thank you for choosing to stay with us.

4/10 – Matig

Marci

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were dated. The furniture was broken. There was no towels. The front desk said he was on the overnight shift and could not help us. Poultry breakfast selection. First full of rooms in the back were still up a flight of stairs
1 nacht verbleven in maart 2023
Reactie van Larry op 4 mrt 2023
Thank you for your feedback! We're disappointed to hear that your experience wasn't up to your standards, and we apologize for any inconvenience this may have caused. We're committed to making improvements and ensuring your satisfaction in the future. Thank you for your patronage and feedback.

6/10 – Redelijk

Joyce

Negatief: Netheid
Reactie van LARRY op 15 mrt 2023
Thank you for your feedback! We're disappointed to hear that your experience wasn't up to your standards, and we apologize for any inconvenience caused. Your satisfaction is our top priority, and we're determined to make improvements to provide you with a better experience in the future. Thank you for your patronage and feedback

4/10 – Matig

MARLENY

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me pareció muy incómodo encontré paredes sin parche de pinturas y cuando fui a devolver la tarjeta no había nadie. Quería pagar algo toque el timbre 3 veces y nada tuve que irme.
Reactie van Larry op 30 dec 2022
Thank you for your feedback- I have passed your concerns to the GM for his personal follow-through.