We needed to make an unplanned trip to Richmond, and as such, i booked a same-day (no cancelation) room rental for later that night and we headed out after 6pm to drive the 3 hours north. When we arrived to our room and turned on the lights, there were live roaches running down the walls, dead and live bugs in/on the microwave, and black spots (that wipe off) in between the sheets.The light fixutres above the mirror and the sinks didnt have bulbs in them, and our non-smoking room had cigarette burn holes through all the layers of bed coverings including the mattress pad. I was afraid to set any of my belongi g down for fear of bugs getting in them. We left the room and returned to the checkin desk in less than 4 minutes. The clerk offered us another room, next to the first, (gross, as bugs in one room would mean bugs in the next), but refused a refund, saying it would have to go through Expedia. My husband and I left and got a hotel room down the street, where we contacted Expedia. Knowing that i had booked a no-cancelation room, i was contacting them mainly to file a complaint against America's Best Value Inn for the live bug activity and the overall unhygienic conditions of their accommodations. I was told to hold, and the CSR contacted the motel and then informed me that America Best Value Inn declined to issue a refund as they have "a policy that they follow in these situations." I thought that booking through Expedia was how one prevented against this exact situation?