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Beoordelingen van Relais Le Chevalier

4 out of 5
Relais Le Chevalier
Kalku street 20, Riga

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 314 van 416 beoordelingen" "
Gastenscore: 8 - Goed. 83 van 416 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 416 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 416 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 416 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,0/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023
Reactie van Klinta Eglite op 29 mrt 2023
Thank you for your great rating. We are happy to find out that you had a great stay and will be happy to welcome you back. Kind regards,Klinta Eglite,Administrator

10/10 – Uitstekend

Jan Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooi hotel, midden in het centrum van Oud Riga.
4 nachten verbleven in oktober 2021
Reactie van Dmitrij op 14 okt 2021
Dear Jan Mark! We kindly appreciate your review! Hope that next time of your visit you will also choose LeChevalier for you stay in Riga! Sincerely yours, Dmitry General Manager

10/10 – Uitstekend

Anske

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
prima hotel zag er zeer verzorgd en netjes uit, mooie kamers en een prima locatie midden in het oude centrum op loopafstand van veel bezienswaardigheden en vele restaurants. kan het ieder aanbevelen.
2 nachten verbleven in september 2021
Reactie van Julija, Managing Director op 4 okt 2021
Dear Anske, thank you for choosing our hotel for your stay in Riga! It was a pleasure hosting you! And we would like to say special thanks for pointing out that the hotel was clean and tidy, today this makes a big difference for many travelers! Come back soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Prima hotel midden in het oude centrum. Onze kamer met uitzicht op de straatkant was erg ruim en mooi.
1 nacht verbleven in september 2019
Reactie van Evgeniy op 23 sep 2019
Dear Sir or Madam, I would like to thank you very much for staying with us and your positive feedback. We are delighted to find out that the room was up to the standard and you had a great experience with us. Hope to welcome you and your family and friends back at Le Chevalier in a near future. Sincerely yours, Evgeniy General Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

3 nachten verbleven in april 2019
Reactie van Evgeniy op 3 mei 2019
Dear Sir or Madam, Thank you very much for choosing Le Chevalier for your stay and your comment. I am really sorry that your stay was so bad and I would be happy to discuss it in further details to make up for the bed experience. Sincerely yours, Evgeniy General Manager

10/10 – Uitstekend

Ann

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2018
Reactie van Evgeniy, General Manager op 27 jul 2018
Dear Ann, I would like to thank you very much for staying with us and your positive feedback. We will be delighted to welcome you back at Le Chevalier. Sincerely yours, Evgeniy General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed hotel voor een lang weekend Riga
Kamers zijn mooi en goed (ook schoon). Hotel ligt wel aan een plein waar het 's avonds nogal lawaaierig kan zijn. Er liggen oordopjes op je kamer en anders kun je deze halen bij de receptie. Goed ontbijt en elke ochtend wordt er iets warms voor je gemaakt.
3 nachten verbleven in juni 2018
Reactie van Evgeniy op 13 jun 2018
Dear Sir or Madam, I would like to thank you for staying with us and you positive comment, that is important for us to know, how is our service and hotel is performing as well as other travelers to better understand our property. We also provide more quiet rooms, for those who prefer to be in the center of bustling city life. Those rooms are facing the inner atrium and provide calmness and tranquility. We hope to welcome you back in our hotel. Best regards, Evgeniy General Manager

10/10 – Uitstekend

Jennifer

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel in a brilliant location near the centre. Lots of bars & restaurants within walking distance. Hotel was spotlessly clean. Would definitely stay here again if i returned to Riga.
3 nachten verbleven in januari 2024

8/10 – Goed

Sirpa Anneili

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Siisti ja tyylikäs, rauhallinen hotelli vanhankaupungin ytimessä. Ystävällinen henkilökunta.
3 nachten verbleven in december 2023

8/10 – Goed

Peter

3 nachten verbleven in december 2023

10/10 – Uitstekend

Jutta

3 nachten verbleven in december 2023

8/10 – Goed

Marika

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location, clean rooms, no window
Interesting rooms (shape), spacious bathroom, clean room, great location, only thing missing was air-conditioning (morning smell was bad), breakfast was nice, service was great
1 nacht verbleven in december 2023

10/10 – Uitstekend

ILYA, AURORA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service was awesome, especially Irina
3 nachten verbleven in november 2023

8/10 – Goed

Ove

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vi havde problemer med at indløse de drinks, der var med opholdet - det lykkedes ikke. Der var ikke varmt vand i bruseren - kalket til. Dette blev meddelt i receptionen. Beliggenhed helt fantastisk
3 nachten verbleven in november 2023

10/10 – Uitstekend

John

2 nachten verbleven in november 2023

6/10 – Redelijk

Martin

2 nachten verbleven in november 2023

8/10 – Goed

Robert

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Enjoyed the character of the hotel. It was lovely and convenient. Our room was very warm and we were unable to reduce the temperature. We spoke with the front desk and he was going to look at the thermostat. It didn’t help. I think there was something wrong with our unit.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Emeric

3 nachten verbleven in oktober 2023

8/10 – Goed

Henrik Vinther

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Kazuyuki

1 nacht verbleven in oktober 2023
Reactie van Dmitry op 27 okt 2023
Dear Kazuyuki,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

10/10 – Uitstekend

Carolyne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Dmitry op 27 okt 2023
Dear Carolyne,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

10/10 – Uitstekend

Emilie

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Dmitry op 27 okt 2023
Dear Emilie,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

10/10 – Uitstekend

Hanne Merethe

2 nachten verbleven in oktober 2023
Reactie van Dmitry op 27 okt 2023
Dear Hanne Merethe,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

10/10 – Uitstekend

Matthew

3 nachten verbleven in september 2023
Reactie van Dmitry op 27 okt 2023
Dear Matthew,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

6/10 – Redelijk

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
3 nachten verbleven in september 2023
Reactie van Dmitry op 27 okt 2023
Dear Michael,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly receptionist and good service throughout.
3 nachten verbleven in september 2023
Reactie van Dmitry op 27 okt 2023
Dear Terry,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

10/10 – Uitstekend

Austin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Relais is a delightful hotel, ideally located in the Old Town with access to all the sites Riga Old Town has to offer. The atrium is wonderful with all the mirrors and glass and a great sight from the glass lift. Our street facing room was quiet, spacious and comfortable. We enjoyed siting on the wide windowsill and watching life in the square. The room had all the amenities we needed. The designer cups, glasses, soap holders etc were a nice touch and sets of the quality of the hotel. We had included the breakfast package and this was definitely a good addition. The breakfast was very good, lots of choice and the omelettes were spot on. The staff in every part of the hotel were especially friendly and helpful. Highly recommend this hotel if you are looking to explore the Old Town.
3 nachten verbleven in september 2023
Reactie van Dmitry op 27 okt 2023
Dear Austin,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

8/10 – Goed

Nella

1 nacht verbleven in september 2023
Reactie van Dmitry op 27 okt 2023
Dear Nella,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

4/10 – Matig

Conor

Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Can’t beat the location, but the air conditioning didn’t work, the condition of the room was rough, and upon checkout they had a surprise local tax charge and were unable to accept card payment.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Antonio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Um hotel à maneira antiga
Um hotel que ainda oferece confortos e atendimento â maneira antiga.
4 nachten verbleven in augustus 2023
Reactie van Irina op 28 aug 2023
Dear Antonio!We appreciate your high rating!It was a pleasure to accommodate you!Hope to see you next time!Kind regards,AdministratorIrina BeļinskaRelais le Chevalier

8/10 – Goed

Przemyslaw

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

8/10 – Goed

Taru

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel with caracter.
3 nachten verbleven in juli 2023
Reactie van Dmitry op 9 aug 2023
Dear Taru,Thank you for kind review!We are looking forward to your next stay with us!

10/10 – Uitstekend

Jenni

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Esteettisesti kaunis, rauhallinen majoituspaikka.
3 nachten verbleven in juli 2023
Reactie van Dmitry op 3 aug 2023
Dear Jenni,Thank you for a kind review! We are looking forward to your next stay!

2/10 – Ontzettend slecht

SHOHEI

1 nacht verbleven in juni 2023
Reactie van Dmitry op 6 jul 2023
Dear Shohei,We apologise that your stay wasnt meet your expectation if we take into account you negative review score. Our team are sad about this occasion and ready to improve. Do not hesitate to contact us to investigate this unliked situation.Sincerely yours, DmitryGeneral Manager

6/10 – Redelijk

Tuomo

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel, but the nightclub next door was so noisy we couldn’t sleep!
2 nachten verbleven in mei 2023
Reactie van Dmitry op 12 jun 2023
Dear Tuomo,Thank you for leaving us such a high rating! It means a lot to us. Hope to see you next time.Kind regards,DmitryGeneral Manager

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
alles bestens, nur schade das unser Zimmer kein wirkliches Fenster hatte
2 nachten verbleven in mei 2023
Reactie van Dmitry op 12 jun 2023
Dear Christine,Thank you for leaving us such a high rating! It means a lot to us. Hope to see you next time.Kind regards,DmitryGeneral Manager

10/10 – Uitstekend

Staffan

2 nachten verbleven in april 2023
Reactie van Klinta Eglite op 8 mei 2023
Dear Staffan,Thank you for leaving us such a high rating!It means a lot to us.Hope to see you next time,Kind regards,Klinta Eglīte,Administration.

10/10 – Uitstekend

Henrik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in april 2023
Reactie van Klinta Eglīte op 3 mei 2023
Dear Henrik,Thank you for taking your time and leaving us such a high rating! We will be happy to accommodate you next time!Kind regards,Klinta Eglite,Administration.

10/10 – Uitstekend

Sofia

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Klinta Eglīte op 3 mei 2023
Dear Sofia,We appreciate your high rating!It was a pleasure to accommodate you!Hope to see you next time.Kind regards,Klinta Eglīte,Administration.

8/10 – Goed

Michael

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in april 2023
Reactie van Klinta Eglite op 27 apr 2023
Dear Michael, Thank you so much for taking the time to leave us a positive rating. Hope to see you next time!Kind regards,Klinta Eglite,Administration.

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is in an 18th century building on one of the main squares of the old town. The hotel and its surroundings are very picturesque. Our suite had a panoramic view of the old town (although most rooms are arranged around an interior atrium). The staff were consistently helpful in arranging airport transfers and restaurant reservations, all of which went perfectly. The food in the breakfast room was of very high quality (it is not possible to get a better omelet).
3 nachten verbleven in maart 2023
Reactie van Klinta Eglite op 27 apr 2023
Dear Mr. Richard, I would like to thank you for taking time to leave such a pleasant comment. We are glad that You appreciate our hotel and it's surroundings as well and enjoyed our breakfast!It is always important for us to find out how we performed as well as it helps our travellers to better understand the property and find the right fit. We hope to have an opportunity once again to share Le Chevalier experience with you or your family and friends. Kind regards,Klinta Eglite, Administration.

8/10 – Goed

Janne

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023
Reactie van Klinta Eglite op 29 mrt 2023
Dear Mr/Mrs Janne, I would like to thank you for your positive feedback! Hope to see you again at our hotel!Kind regards,Klinta Eglite,Administrator.

8/10 – Goed

Jani

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Aivan upea miljöö ja erinomainen palvelu! Hyvä aamiainen Loistava sijainti. Huoneessa oli ilmanvaihdon kanssa pieniä haasteita ja heti tartuttiin tilanteeseen ja tarjottiin uusi huone ja myös upgrade mahdollisuus.
2 nachten verbleven in maart 2023
Reactie van Klinta Eglite op 27 apr 2023
Dear Jani! Thank you for your kind review! We appreciate your every word and your experience with us is very helpful for our future guests!Hope to welcome you again at our hotel!Kind regards,Klinta Eglite ,Administration.

10/10 – Uitstekend

Johanna

2 nachten verbleven in maart 2023
Reactie van Irina op 8 mrt 2023
Dear Johanna Leiponen!Thank you so much for taking the time to leave us a 10 star rating - it's much appreciated!Sincerely yours,Irina BeļinskaAdministrator

10/10 – Uitstekend

Jahan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best location - would come back to Riga just to stay here again. Lovely hotel inside, one of a kind! Loved how my room looked out onto the main square. Warm room even in the cold winter!
2 nachten verbleven in maart 2023
Reactie van Irina op 8 mrt 2023
Thanks for the awesome review about our hotel, dear Jahan Kotowski!It makes our day hearing about how much our customers love to relax beautifully and with pleasure and the great service they’ve received from our team.We hope to see you in our Relais le Chevalier again when you next need a place for wonderful stay.Sincerely yours,Irina BeļinskaAdministrator

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loistavaa palvelua ja siisti hotelli
Loistava hotelli hyvällä paikalla vanhassa kaupungissa. Erittäin siisti huone kaupunkinäkymällä. Hienoista ranskalaistunnelmaa koko hotellissa. Ystävällinen, ammattitaitoinen palvelu. Kattokerroksen aamiainen oli hyvä alku päivälle. Kiitokset teille kaikille!
3 nachten verbleven in februari 2023
Reactie van Irina op 8 mrt 2023
Dear Guest,Thank you so much for your positive feedback! We're glad to accommodate you as our customer and to realize that you enjoyed your stay at our magnificent hotel!It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.Thanks for taking the time to write this review - it means a lot to us.P.S. If you ever need help, please don't hesitate to reach out - we're always here.Have a wonderful day!Sincerely yours,Relais le Chevalier team.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel, great location
Beautiful hotel with friendly, helpful staff. Very good location in the heart of the old town only a couple of hundred meters from the Freedom Monument. We would definitely choose this hotel for our next stay in Riga !
3 nachten verbleven in januari 2023
Reactie van Irina op 30 jan 2023
Dear David Hutchinson,We’re so happy to hear you had a great experience at Relais le Chevalier. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.Sincerely,The whole team at Relais le Chevalier

10/10 – Uitstekend

Suvi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2023
Reactie van Irina op 30 jan 2023
Hello Suvi Ajo! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!The Relais le Chevalier team

10/10 – Uitstekend

Ingrida

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fint hotell.
2 nachten verbleven in januari 2023

6/10 – Redelijk

Justin Sean

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel except for room being unbearable due to temperature of 29c No windows to open & when we asked to be moved to another room they said they were full but this was only the case on 1 night of our stay. They said the temperature was pre set for the whole hotel & couldn’t be changed. We asked for a fan on two occasions but it never appeared. Whe I asked about a room upgrade as I am entitled if available as a gold member they said that they new nothing about this system with Expedia. Shame because otherwise it is a lovely hotel.
Reactie van Dmitry op 16 jan 2023
Dear Justin, thank you for all your kind words about our hotel and please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated.Relais Le Chevalier is committed to providing our guests with the highest quality services and facilities, and we sincerely regret we fell short of our goal in this instance. Your comments are essential to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.Unfortunately, we were fully booked the day you stayed with us and had issues with the HVAC system that were solved on the first working day of this year. Indeed all fans were occupied as normally we do not need all of them. So again accept my deepest apologies that we did not meet your expectations! It would be a pleasure to host you again and to show that the service you received is not our standard, and we will be happy to provide a special price for your stay, to have this please contact us directly by addressing the email to me. Thank you again and I hope to see you back soon! Best regards,Dmitry Hotel Manager