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Beoordelingen van Mayan Princess Beach & Dive Resort - All Inclusive

4 out of 5
Mayan Princess Beach & Dive Resort - All Inclusive
West Bay Beach, Roatan, Bay Islands

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 71 van 140 beoordelingen" "
Gastenscore: 8 - Goed. 42 van 140 beoordelingen" "
Gastenscore: 6 - Redelijk. 16 van 140 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 140 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 140 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Zenia

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, voorzieningen
Overall, the staff was very pleasant and courteous. I had an enjoyable experience. The property is gorgeous. However, upon arriving, the evening supervisor, named Patricia, was very sarcastic, indifferent, and rude. She was unwilling to make accommodations for my group, which consisted of my cousin, my one-year old son, and me. She blamed Expedia for the miscommunication and did not try to fix the problem. When looking for a resort in Roatan, I specifically looked for a family-friendly resort. We all had to sleep uncomfortably in a matrimonial full sized bed, with no microwave to warm bottles for my baby. The next day, a supervisor named Britney was more concerned and sent us a warmer to warm bottles. I had a very bad first impression after traveling more than 8 hours with my family to reach the resort, but I had fun and the overall staff was very nice.
2 nachten verbleven in september 2023

10/10 – Uitstekend

ALEXANDER

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Third time here and never disappoints.

8/10 – Goed

Erik, Madison

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
Beautiful beach and amazing staff, but this is not a 4-star resort as advertised. Minimum amenities available and the all inclusive option is not all inclusive. There are restrictions on alcohol brands and certain food/restaurants have extra charges. We were denied access to food at the beach club daily as it was only open to people from cruise ships there for the day. Overall I would say this is a 2.5 star resort based on my extensive experience traveling the Caribbean. Staff was great though!!

2/10 – Ontzettend slecht

Gladys Joana

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No shuttle was available to pick us up from the airport! The room was dirty! Salt water only when you shower!!! The buffet was mediocre and the staff was super rude!!
4 nachten verbleven in augustus 2022

4/10 – Matig

Iris J

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
After paying the most expensive package I was so disappointed that in three days I couldn’t eat fish in the restaurants because they ran out of it ! Unbelievable specially since Roatan is an island , entertainment there also is really bad , the hotels next to it were always doing activities and had music for their guest . Too boring for my taste
4 nachten verbleven in juli 2022

10/10 – Uitstekend

Miriam J

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the variety of food, many of the waiters very attending, the beaches are beautiful, they have several activities that are good; the pool was beautiful. I didn't like that they do not control the flies, it was disgusting how many flies were over there; knowing that there is several ways to control these bugs that carries germs, bacteria, viruses; they should worry about controlling them. Also, for the amount that we paid; they should have better furnished rooms with more updated and new appliances; there was dust all over the fans and closet doors; the shower faucets were rotten, also the coffee maker was rotten, and many other things were not exactly at the height of the prices they are asking
7 nachten verbleven in juni 2022

8/10 – Goed

Douglas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place is beautifully maintained and decorated. Its staff was amazing! Our room could have been better especially when you consider the price that we paid. The food was pretty darn delicious except for the dinner. There were lots of options or selections on their menu for all three meals. Breakfast and lunch were always pretty delicious but there was always something off with dinner, the meat was either undercooked or overcooked and the seafood (Fish and lobster) was almost always overcooked. Their Ceviche and Seafood soup (Conch soup or sopa de Caracol) was pretty amazing though! With that said, my family and I had a blast and we sure to return soon! Thank you, Yari, Marina, William (bartenders), Wilmer (Towels and Water Sports Attendant), Yen, Patricia (Front Desk), and Charlie, Heliberto, Marvin, Yohanna, and Gladys (Servers) for your attention during our stay.
6 nachten verbleven in juni 2022

4/10 – Matig

Lisandra

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Es una pena que un hotel de esa categoría este en esa mala condiciones , mi cuarto a pesar de que no funcionaba la caja fuerte y nunca fue arreglada o remplazada , tenía un salidero de Aqua del aire acondicionado, también la televisión era pésima , los banos estaban sucios , ese hotel está para un cierre y una nueva restauración, mi opinión
3 nachten verbleven in juni 2022

10/10 – Uitstekend

Jose O.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2019

6/10 – Redelijk

Cheryl

7 nachten verbleven in december 2021

8/10 – Goed

Francisca

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff
4 nachten verbleven in december 2021

10/10 – Uitstekend

Brent

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful grounds, well taken care of structures, and a super friendly and accommodating staff. My wife and I will definitely be going back in the future!
7 nachten verbleven in oktober 2021

10/10 – Uitstekend

Maria D Garcia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great. It really needed more entertainment at night.
7 nachten verbleven in september 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were amazing!!!
9 nachten verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
4 nachten verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved everything about this Resort the food was amazing and very authentic! The staff were all very nice and welcoming not to mention very attentive! This Resort was also a non smoking Resort which I really enjoyed! They also had COVID antigen testing on site and it was very convenient no issues with getting the results in time for our flight . I absolutely loved this place and can’t say enough good things about it ! This is the one you need to go to trust me !!!!!!
3 nachten verbleven in juni 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff.
8 nachten verbleven in juni 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in juni 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Na
1 nacht verbleven in april 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fabulous definitely going again ,so far its been an amazing experience 😀
4 nachten verbleven in februari 2021

4/10 – Matig

Arleni

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Food choices were very limited for an all inclusive above 3 star hotel. Pool area was clean, pool water was cold. Villas were very clean and well kept. Besides the food choices, hotel met expectations
1 nacht verbleven in december 2020

10/10 – Uitstekend

Alejandro Amaya

3 nachten verbleven in december 2020
Reactie van Antonio op 31 dec 2020
Thank you for allowing us to be part of your memorable visit to our beutiful Island.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
This property is at least 25 years old and it’s age shows. The cleaning staff do a fabulous job. We were originally booked in the Las Sirenas rooms. Those rooms are incredibly small with no place to even put your luggage. We “upgraded” to a larger condo type unit, but paid $600 for it. This resort is not your typical all-inclusive. There are three actual restaurants plus a buffet. The all-inclusive only allows you to eat breakfast and lunch at the buffet, not at any of the restaurants. Dinner can be had at the restaurants only if you get up at 7am each morning to make a reservation. Crazy, because most times we did make reservations there were only a few tables that had people at them. Also, breakfast and lunch are only available for a two hour window. And yes, alcoholic drinks are included, but most times we needed to go fetch our own, especially if you are on the beach.
7 nachten verbleven in februari 2020

10/10 – Uitstekend

Ronald

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was amazing! The hotel is beautiful the food was delicious and the beach was absolutely the best. Highly recommend this resort!
5 nachten verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in januari 2020

6/10 – Redelijk

Gaetan

Reisde met familie
Positief: Personeel en service
7 nachten verbleven in december 2019

10/10 – Uitstekend

Nancy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing vacations 😀👍
2 nachten verbleven in december 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me gusto el servicio, limpieza, etc es confortable y las instalaciones muy bonitas
3 nachten verbleven in december 2019

8/10 – Goed

Raul, Costa Rica

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Lo q me gusto fue la comida, excepcional. Lo q me disgusto fue el problema en el servicio y q tardadron dias en resolver
5 nachten verbleven in december 2019

10/10 – Uitstekend

Mayra, San Salvador

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The food was great. Except, they should stop calling "pupusas" the things they provide as pupusas
3 nachten verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property and the staff were absolutely amazing! My only complaint is that if you are in the villas close to the checkin desk or Balam, you can hear EVERYTHING! The resort directly behind our unit played loud bass heavy music from 8:30-11:45 pm every single night, so it was hard to get a good night sleep. If kids or groups of adults were in the pool in the front of our unit, it sounded like they were inside our unit with us. I would definitely stay here again, but we would request to be in a completely different area of the property.
7 nachten verbleven in december 2019

8/10 – Goed

Marcus, Denver, CO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Abundance of beach chairs and umbrellas for shade. Excellent bartenders and above average tequila brands. Excellent and ALWAYS VISIBLE security officers at each and bar area Food was really good (above average for an all inclusive out of the 20 different Caribbean resorts I have stayed at. World class snorkeling you can walk out to from the beach and enjoy for free if you brought your own gear. Rooms WERE SPOTLESS!! My poolside room had a hose spout to wash off sand and gear. DirecTV with almost every American channel and movie channels too. I watched Sun, Mon, and Thurs night NFL games during my 11 day stay. Not a lot of night time activities (aside from karaoke) probably because it is an early morning dive resort Resort to the right (if your facing the beach) plays loud music until 11-11:15 each night which you will hear if you are in poolside room on that side of the pool Not many small crying children during my stay (maybe because it's an adult oriented dive resort) Beach vendors will walk by selling you just have to politely say no thank you (DONT Say "maybe later") and they will leave you alone. A group of 6 heavily armed police/military walk the beach to keep the area safe, multiple times a day
11 nachten verbleven in november 2019
Reactie van Reservations op 18 dec 2019
Hello, Thank you very much for your feedback, we are happy you have a great time with us and we hope to have you again very soon. I will share your comment with management team.

10/10 – Uitstekend

M., Newfoundland

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kevin and Olive at the front desk were great. Great attitude. Good service
2 nachten verbleven in november 2019
Reactie van Reservations op 18 dec 2019
Thank you.

10/10 – Uitstekend

pat

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
all goodggggggggggggggggggggggggggggggggggggggggggggggoooooooooooooooooooooooooooooooooooooodddddddddddddddddddddddddddddddddd
7 nachten verbleven in november 2019
Reactie van Reservations op 30 nov 2019
Thank you very much for your feed back. Hope to see you with us again soon. Regards

10/10 – Uitstekend

Litdebee, Biloxi

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything about this place was great! No complaints
7 nachten verbleven in november 2019
Reactie van Reservations op 11 nov 2019
Hello, Thank you very much for your feedback. We really appreciate it and we hope to see visit us again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
Very friendly and helpful staff good food selection
7 nachten verbleven in november 2019
Reactie van Reservations op 11 nov 2019
Hello, Thank you very much for booking with us and also for your feedback. Wish to have you with us again soon.

8/10 – Goed

MaryAnne

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in oktober 2019
Reactie van Reservations op 24 okt 2019
Thank You.

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service
4 nachten verbleven in oktober 2019
Reactie van Reservations op 24 okt 2019
Thank you.

10/10 – Uitstekend

MIRIAN, MADRID

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2019
Reactie van Reservations op 3 okt 2019
Thank You

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the property just not the small souvenir shop, the fact that there was No Gym, no entertainment or activities for adults. Nor any entertainment in the waiting room.
6 nachten verbleven in september 2019
Reactie van Reservations op 27 sep 2019
Hello, Thank you very much for booking with us and we apprecite your feedback.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, friendly staff and so relaxing! We would go back there without hesitation!
7 nachten verbleven in september 2019
Reactie van Reservations op 23 sep 2019
Hello, Thank you very much for your comment and your feedback and we are happy to know you had a great time with us.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, great resort for the price! We enjoyed our stay. Staff was great! Property could use some updates, but they appear to be in process. Beachfront upstairs rooms are significantly smaller than the downstairs rooms, and it is not clearly stated that way and you are charged the same price. They market it as 4 stars and it may be 4 stars for Honduran standards, but it is 3 to 3.5 stars in US standards
6 nachten verbleven in september 2019
Reactie van Reservations op 23 sep 2019
Hello, Thank you very much for staying with us and also for your feedback. We appreciate your comments. Regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed the snorkeling and swimming in the beautiful turquoise water. Diving was easy to schedule with the company on the property. Plenty of variety for dining; the rooms were nice and always clean.
7 nachten verbleven in september 2019
Reactie van Reservations op 19 sep 2019
Hi Thank you very much for your feedback and we are happy to know you enjoy your stay with us.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff humble people hard working beautiful place good n drinks are greater k m
7 nachten verbleven in september 2019
Reactie van Reservations op 19 sep 2019
Hello, Thank you very much for your feedback and we are happy to know that you had a wonderful stay with us.

10/10 – Uitstekend

Judy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hospitality, attention, service was all great will be back soon.
2 nachten verbleven in september 2019
Reactie van Reservations op 19 sep 2019
Hello, Thank you very much for staying with us and we look forward to seeing you again very soon.

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in augustus 2019
Reactie van Reservations op 5 sep 2019
Thank you for staying with us.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
THE SIRENAS ROOMS ARE NOT COMFORTABLE, CAUSE THEY MENTION 2 PERSON ACCOMMODATE IN A FULL BED... IS HORRIBLE ALL THE HOTELS LIKES THIS HAVE 2 QUEENS BEDS. THOSE ROOMS ARE TOO SMALL. WE DON'T LIKE IT
4 nachten verbleven in augustus 2019
Reactie van Reservations op 5 sep 2019
Good Morning, Thank you very much for booking with us. The rooms in Las Sirenas only offer a full size beds, at Mayan Princess we offer one bedroom and two bedroom villas with queen and king beds. Thank you for your comment and we will pass this on to management.