2/10 – Ontzettend slecht
Amanda
12 okt 2025
Our room was being cleaned when we checked in so we didn’t think anything when we got to our little cabin and all the windows were open. We moved our stuff in and closed the windows because it was cold. Shortly after we smelled gas. My husband, myself and our 3 year old daughter went outside and when walking back could smell the gas leak clear as day. We went to the front and informed the staff who told us that the people last night complained of a gas leak and informed the manager who said it was the “floor cleaner” and to open the windows. We insisted it was a gas leak and would not be staying in there. We got a different cabin for the night. We opted to not stay a night again and was informed by the staff the night off we would get a refund for the additional night since we are not staying again. The manager did not give us a refund and said to reach out the hotels.com. The same manger who knowing allowed customers to stay in a room that had a gas leak, claiming it was the floor cleaner. If customers complain of a gas leak it should be checked out and explored before putting in more guest. The staff the day and night of our check in was amazing. The manager was not helpful and very pushy for us to stay again even though we were packed up and moved rooms twice already & frankly very unprofessional.
Amanda
2 nachten verbleven in oktober 2025
