Hotels in de buurt van Rotary Park Outdoor Waterpark (Whitecourt)

'Easy access, clean'

'We stayed at the property two nights. The staff were friendly although a new front desk staff had no idea what pre check in was when we had completed it and were supposed to just pick up our keys. She made us give all of the same information again despite our persistence in explaining the pre check in form. Breakfast was good, fully stocked. The AC worked great. Rooms were fairly clean except for the wall behind the toilet in the bathroom which looked like sprayed pop or something. Beds were...

'clean and good breakfast'

'I was charged for a safe service and I noticed it later. They should not be charging us for that. We have not used it and the customer service should keep us aware about this fee. When I was adjusting the water before talking a shower, the shower curtain fell on me and the metal pipe hurt my back so bad in my back and my head. My 4 y o child was with me and it touched his head a little as well.'

'Currently under renovation hallway is a mess, but the room was great, staff was fantastic '

'Very nice room and bed was excellent Staff are very friendly and polite We would definitely stay there again'

'I interacted with several staff who were the friendliest out of any hotel I have been.'

'No free parking. No free breakfast. Dirty and smelly'

'The basement stinks like sewage and the water is white ans oily and smells too. Ants everywhere, electrical issues as all you hear is loud humming ams buzzing in the walls amd ceilings. Rooms only get cleaned every 7 days, if that. No one at the front desk is helpful when you ask a simple question and staff enters your room when you step out and they take things and when you talk to the manager, Mike, he gets upset and kicks you out. The fireplace buzzes and you can hear people literally pulling...

'Don’t be fooled by the Best Western name. What made the experience even worse was the customer service. When concerns were brought forward, staff and management were dismissive and my concerns were not taken seriously. Staff were also taking personal calls on speaker phone. I would also recommend that guests carefully review their credit card statements after their stay to ensure all charges are accurate. In addition, the advertised amenities did not match what was represented when booking....