Hey there Marc, Thank you for taking the time to share your feedback with us, this is really appreciated. We are however sorry to hear that you found us to only be a 3 star hotel. The citizenM dream started over ten years ago in Amsterdam with an idea to create a new type of hotel for the traveling citizens of the world. We did this by challenging the traditional hotel industry and designed a room that has all the necessary luxuries, such as a comfy XXL bed, rain shower, smart design and technology. The living room then acts as an extension of the bedroom where our guests can relax, work or play. At the heart of everything we do is a good night's sleep and we are happy to hear we at least did this for you. As you may know, here at citizenM we always say feedback is a gift, therefore if there is anything you think we can do better, please do not hesitate to share this with us.We truly hope you give us another chance to impress you either here in Rotterdam or any other property worldwide! Kind regards, citizenSebastian

Ha Citizen Esther, Bedankt voor je beoordeling. We waarderen je feedback. Top dat je hebt genoten van je tijd bij ons in Rotterdam. Dat vinden we altijd het allerbelangrijkste! Jammer dat het ontbijt niet helemaal naar behoren was. We doen onwijs ons best om ons ontbijt stapsgewijs te verbeteren, dus we horen graag of je nog verdere feedback hebt over wat er precies miste aan het ontbijt. Verder hopen we dat je gewoon onwijs van je verblijf hebt genoten. We zien je dan ook graag weer snel terug! Cheers, Citizen Jim

Hi Eva, Dankjewel voor je erkenning omtrent onze milieubewuste keuzes die wij maken! We hopen je ook snel weer terug te zien in een van onze hotels! Warme groet, citizenAlex

Hi Rene! Dankjewel voor je review! "Disco douche" vond ik fijn om te lezen, het is leuk om met de verschillende lichten te spelen inderdaad. Wat ook fijn was om te lezen is dat je de kamer super fijn vond, dat is waar wij het uiteindelijk voor doen. Wij zien je graag snel weer terug!

Hello Anonymous, Thank you for your review. We are sorry to hear you did not have the most comfortable stay due to the a warm room. We are listening to your feedback, because your comfort is very important to us. The changes in the temperature may feel slow, because our ventilation system circulates throughout the building, not in individual rooms. We are constantly reviewing the options available to improve what we can. We hope you still enjoyed your time with us and wish you all the best. Best,