Dear Pien,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the air conditioning and the clogged drain during your stay. Your comfort is our top priority, and we regret that we did not meet your expectations.Please know that we have addressed these issues with our maintenance team to ensure they are resolved promptly and do not affect future guests. We appreciate your patience and understanding.If you have any further concerns or need assistance, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with a better experience.Cheers, AliceTeam HNH

Dear Wendy,Thank you for taking the time to share your feedback. We are glad to hear that you found the room nice and sufficient for your stay, and that you appreciated the clean bedding, bathroom, and toilet. It's also wonderful to know that our reception team was friendly and welcoming.We understand that room size can be an important factor, and we appreciate your comments. Your feedback helps us improve our services and facilities to better meet our guests' needs.We hope to have the pleasure of welcoming you back for a longer stay in the future.Cheers, AliceTeam HNH

Hey Sjors,Thank you for your review! We're thrilled to hear that you had a "super top" experience during your stay with us.Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!Cheers, AliceTeam HNH

Hey Ilse,Thank you for sharing your feedback with us following your recent stay. We appreciate your perspective.We're glad to hear that our hotel served as a great option for your one-night stay. We understand that our accommodations may be more suited for guests who are out and about exploring the area rather than spending extended periods of time in their rooms.If there's anything specific we can do to enhance the comfort of our rooms for short-term stays, please let us know. Your feedback is valuable to us as we strive to improve our offerings.We hope to have the opportunity to welcome you back for another comfortable stay in the future.Cheers, AliceTeam HNH

Hey Frank,Thank you for your review! We're glad to hear that our hotel was an ideal choice for your stay during the cup final in Rotterdam.We hope you had a wonderful time and that our accommodations added to the enjoyment of your experience. If you ever find yourself in Rotterdam again, whether for another exciting event or just to explore the city, we would love to welcome you back for another great stay.Thank you for choosing to stay with us!Cheers, AliceTeam HNH

Dear Marco,We really appreciate you taking the time to rate your recent stay with us. We hope you enjoyed your stay with us. Hopefully we will have the opportunity to welcome you back and offer you an even greater stay in the near future.Kindest greetings,George - Team HNH

Hi! We are sorry that your stay was not as good as expected.

Hi Mohammed, we are sorry that your stay was not as expected. Cheers, team HNH Amanda

Hey Hecham,Thank you for sharing your feedback with us following your recent stay. We appreciate your perspective and value your insights.We apologize if the lack of a TV or a desk did not meet your expectations. We understand that these amenities can contribute to the comfort and convenience of your stay. Please know that your feedback has been duly noted, and we will take it into consideration as we strive to enhance our offerings and improve the overall guest experience.We hope that despite this, you were still able to enjoy your time with us. If there's anything specific we can do to make your next stay more comfortable, please don't hesitate to let us know.Cheers, Alice Team HNH

Hello Claudia,Thank you for sharing your detailed feedback with us. We appreciate your insights as they help us to improve our services and facilities.We're glad to hear that you found the room to be great and that you appreciated the cleanliness of the hotel, the lovely staff, and the comfortable bed. We apologize for any inconvenience caused by the sliding bathroom door and the limited storage space for clothes. Your comments have been duly noted, and we will look into ways to address these issues to enhance the overall guest experience.We're pleased to hear that you were able to make use of our hotel facilities for working and that our staff accommodated your request for a later checkout without any problems.Thank you for considering recommending our hotel for short stays and solo travelers. Your feedback is invaluable to us as we continuously strive to improve our offerings.We hope that despite these inconveniences, you were able to enjoy your time with us. If your travels bring you back to the area, we would love the opportunity to welcome you again and provide you with an even better experience.Cheers, AliceTeam HNH

Hey Claudia,Thank you for taking the time to share your feedback with us. We appreciate your insights as they help us to improve our services and facilities.We noticed you rated your experience with us as a 3 out of 5, and we're sorry to hear that your stay did not fully meet your expectations. Your satisfaction is important to us, and we would love to learn more about your specific concerns so we can address them accordingly.If there's anything specific that you feel we could have done better, please don't hesitate to reach out to us directly. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Cheers, AliceTeam HNH

Hey Michael,Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear that you had a perfect 5/5 experience during your stay with us.Your satisfaction is our top priority, and it's incredibly rewarding to know that we met or exceeded your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!Cheers, AliceTeam HNH

Hey Neil,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff to be very friendly and that you enjoyed our great location near the main railway station. We're also pleased to know that you found the bed comfy and the shower to be very good.We apologize for any inconvenience caused by the basic amenities in the room and the marks or damage on the walls. Your feedback is important to us, and we will address these issues to ensure a more comfortable and enjoyable experience for our guests in the future.We're glad to hear that our hotel served as an ideal base for your needs, and we would be delighted to welcome you back again in the future.If there's anything specific we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Cheers, AliceTeam HNH